Red Roof Inn Chicago - Lansing

This was the most horrible stay I've ever had. When we first check in we wasn't really treated. The person at the front desk or front window I should say was really rude. When I got the key to the first room nothing in the room worked. The lights didnt work nor the air. The room also didn't have a phone and it smelt like urine. So I went back to the office and all he would say was "well do you want another room" no apology or anything. He gave me another room and this room one light worked. But the others we could not turn on because they flickers like strob lights. The room had a phone but it didn't work. There was no TV remote. So we had to go to the office again and they gave us a remote that didn't work so we went again. The represent said that if this one doesn't work just call, I told him the phone doesnt work he said I can just come with you. So he followed to our room and ensured the remote worked. On our second day we needed service was on request so I went to the office and asked for towels and trash to be taken out and the was around 1pm. We didn't not come back to the room until 7pm still no new towels and trash was not taken out. The man in the office said "I can take your towels" when I was coming to bring him the towel he was coming out the office and told me to follow him to get more towel. Mind you I'm a woman I had to send my husband to go get the towels. I would never recommend this place to anyone I know. To be honest this should be taken off Hotels.com

Beds was horrible I have to live because was not able to sleep garbage was all around not good at all

The room was filthy!! The bathtub looked like it hadn't been cleaned in years!! I booked it for out of town relatives, and was so embarrassed when they told me about the condition of thevroom! NEVER AGAIN!!!!

I had roaches in my room I really would like a refund because I ended throwing away my belongings.

Everything is good