Is parking available at the hotel?

Self parking is available on-site for a fee of CAD 30.00 per day, which includes in/out privileges. Limited parking is offered, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately CAD 19.99 per person. Breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CAD 30 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility and pool access features are not mentioned.

What is the hotel's location in relation to nearby attractions?

The hotel is centrally located in Edmonton, within a 5-minute drive of Edmonton City Centre and Rogers Place. It is approximately 6.1 mi (9.8 km) from West Edmonton Mall and 7.3 mi (11.8 km) from South Edmonton Common.

What are the policies for children staying at the hotel?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Matrix Hotel Edmonton - Comfortable Stay

Average nightly price at Matrix Hotel by month, last 12 months (USD)
Month	Average price
January	$122
February	$122
March	$119
April	$141
May	$152
June	$154
July	$120
August	$137
September	$133
October	$157
November	$135
December	$124

What guests think

At Matrix Hotel, travellers highlight friendly, accommodating staff, generally clean and comfortable rooms, and a central downtown location within walking distance of Rogers Place and other attractions, making it a convenient base for events, meetings, and city exploring.

Frequent drawbacks include limited, paid parking with confusing lots and occasional vehicle break-ins, plus downtown street activity that some guests found uncomfortable at night. Rooms vary: some feel dated or have small bathrooms with sliding doors, weak water pressure or drains, and occasional noise from elevators or neighbours. On-site dining and breakfast are appreciated, though prices have risen and breakfast is no longer complimentary for many bookings. Expect a centrally located, service-forward stay with conveniences and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site dining and a lobby Starbucks add convenience, but facilities feedback is mixed. Parking is frequently limited, paid, and confusing, with some safety concerns; elevators and Wi-Fi receive occasional complaints.

Related guest reviews

10

kimberlie

Feb 26, 2025

·

Stayed 1 night

Excellent staff. Bad coffee machines, TP and towels. Nice robes(didn’t use). Gym is nice. Elevators and ice are a pain. Good for the money.

8

Hailey

Oct 17, 2025

·

Stayed 2 nights

Staff was helpful, rooms were tidy! Area felt unsafe leaving our vehicles in the parking lot overnight, a lot of homeless population around the hotel/in the lobby/ loitering around the vehicles. Also got a parking ticket even though I called down from my room afterwards and gave the hotel staff my license plate #

8

Saline

Oct 24, 2025

·

Stayed 1 night

Food was good, rooms clean,the elevator was slow though...

6

Daniel

Aug 30, 2025

·

Stayed 1 night

Outdoor parking is 30.00 dollars per day which I did not see anywhere when booking. I may have missed it but definitely didn’t see it anywhere. 30.00 dollars to park outside with homeless people wondering around at night and no security is ridiculous in my opinion let alone leaving and coming back to no parking stalls. Great hotel but do better for your customers on parking google review will say the same.

10

Lindsey

Jul 9, 2025

·

Stayed 1 night

Great spot to stay in the heart of downtown. Parking on site, starbucks and restaurant on site.

8

Lori

Mar 15, 2025

·

Stayed 1 night

Great location for downtown events. Parking lot is confusing for payment. If you park in the Matrix designated lot and pay outside at kiosk it is $50.00, they dont tell you that you pay inside to get the $30.00 rate and they do not refund you.

6

Muhamed

Oct 6, 2025

·

Stayed 2 nights

The area and Edmonton downtown in general is vacant and the homelessness is all around, as a grown man it was uncomfortable walking 4 blocks to circle K. Parking is an outdoor surface lot (maybe 20 covered stalls available) but I found no stalls after 4pm on a Friday and had to park at an adjacent impark lot. Staff were unresponsive, I had to call for a new bed sheet twice as my bedsheet had what looked like oil or food stains on them. After the second call at 9pm I did not think it was coming and was getting ready to sleep in my salad dressing sheets when someone finally arrived with a sheet. I changed the sheet myself. I have stayed at the matrix hotel in the past years ago and do not remember the area to be as run down and the hotel to be as disappointing as it was this time. I am back in Edmonton next month and won’t be staying again.

10

Jodi

Aug 15, 2025

·

Stayed 6 nights

Our stay at the Matrix was fantastic. The staff was really friendly, the room was clean and comfortable! The hotel is in a great location, walking distance to many cafes and restaurants. Be sure to check out Culinary Unicorn on the main floor, it was sooo good!!!!

8

Navdeep

Apr 27, 2025

·

Stayed 1 night

Nice clean rooms, quiet. Pleasent check in process. Found the Illy coffee machine a bit of a challenge to use and parking was limited.

6

Sherida

Nov 14, 2025

·

Stayed 2 nights

This used to be my fav spot to stay downtown. Unfortunately, they have got rid of all the perks that set it apart from any other downtown hotel. Mid hotel with high prices. Everything else is an up charge. $30 a night for parking and $17 ]per person for breakfast.

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Cleanliness

Many guests report very clean or spotless rooms, but cleanliness can be inconsistent. Several reviews mention worn towels and occasional lapses like dust, hair, or missed housekeeping.

Related guest reviews

2

Janada

May 28, 2025

·

Stayed 1 night

We booked a suite on the top floor for our wedding anniversary and my husbands 50th birthday. We got the keys for our room, but the door would not open so they moved us to another room on the 16th floor. We were looking forward to our stay on this floor because we stayed at the Matrix on our wedding night :) BUT! this stay was not good. The bathroom shower had hair on the walls and floor. If the dirtiness was this brazen and visible, we can assume the bathroom and room have not been cleaned. We instantly got the ick. We called the front desk to tell them about the state of the bathroom and the suggested we book into a room on the 3rd floor. The room was clean, but it was not what we had in mind for our romantic evening. The room was far too large, more fitting for a bride and her family/ bridal party. The front desk staffer, was gracious and helped us as best as she could. But after seeing the room, we decided to stay at our own home, in our own bed and cancel our stay at the Matrix. Please update the rooms, and make sure they are clean before guests check in. Kindest thanks, The Douglases

8

Katya Susannah

Jul 25, 2025

·

Stayed 7 nights

The staff were friendly and helpful. The rooms were good size with central air conditioning which was comfortable. The beds were very firm and only one pillow per person. We asked for additional pillows which made the beds much more comfortable. The bathroom was a bit dirty in the corners, old dust and grout. My pet peeve is travelling as a family of four and routinely being given only two towels- we had to ask for more so we could all bathe.

8

Chris

Oct 28, 2025

·

Stayed 1 night

Rooms were older and cleaniness was acceptable. Lots of dings in furniture and found odd hair in bathroom. Bed was fresh and felt very clean.

6

Guillermo

Oct 8, 2025

·

Stayed 2 nights

Great staff but parking was confusing with the adjacent lots. Room was dirty

6

Jean

Mar 8, 2025

·

Stayed 1 night

Our room was dirty. Lots of dust on clock and night stand. Crumbs on the carpet. Very small bathroom and the bedframe closest to the bathroom is a hazard. Poor design of the room. The room needs a refresh. Mattresses were worn out and the pillows two small when compared to other similar hotel in similar price range. The front desk attendee at check-in tried too hard to sell us the restaurant. Location is the one good thing about this hotel. Unlikely will be returning.

10

Amanda

Aug 22, 2025

·

Stayed 1 night

Loved this hotel. Clean, quiet and beds are super comfy.

4

Vanessa

Nov 18, 2025

·

Stayed 5 nights

Not clean rooms or halls

10

Kara

Oct 27, 2025

·

Stayed 1 night

I’ve stayed here numerous times; staff is always friendly and helpful, rooms are always clean.

10

Ana

Nov 24, 2025

·

Stayed 3 nights

Spotless clean room and friendly staff

10

Jasmine

Feb 27, 2026

·

Stayed 1 night

We were in town for a concert so we especially loved the close proximity to Roger’s Place. It was about an 20 min walk or 5 min cab ride to the event center. Our rooms were spotless, the bed was so comfortable and staff members were extremely welcoming and helpful. Great quality and value for a high end property. Highly recommend, can’t wait to stay here again.

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Rooms

Rooms are generally comfortable and some suites are spacious with fireplaces or jetted tubs, though sizes and layouts vary. Common critiques include dated decor, small bathrooms with sliding doors near the bed, limited TV features, variable noise, and occasional weak water pressure or slow drains.

Related guest reviews

6

Landon

Nov 30, 2025

·

Stayed 1 night

Room was ok, TV sucked

10

John

Oct 19, 2025

·

Stayed 4 nights

A terrific hotel. My room was one of the quietist and most comfortable of any place I have ever stayed. The sound proofing is first class.

8

Dave

Oct 14, 2025

·

Stayed 2 nights

The king room is very small. The bathroom is very small. The door to the bathroom is literally right beside the bed. Next time I stay here I would get a suite

6

Carol

Jan 26, 2026

·

Stayed 1 night

Room was very clean but the bathroom set up is awful. To have a barn door on the bathroom that is also only 3ft from the side of the bed leaves zero privacy. No bathroom fan. The bed is also only a foot off the floor and makes getting in and out of bed very hard for someone with hip and back problems.

6

JAMES

Nov 27, 2025

·

Stayed 3 nights

Hegelian a bit rundown, especially the shower, elevator, and TV’s Poor lighting, very dull and made reading difficult. Staff tried their best

6

Cynthia

Nov 3, 2025

·

Stayed 1 night

Room was clean and staff was great. Guest above us were very loud and the hotel has terrible soundproofing. Front desk was very accommodating and moved us to a different room.

6

Sergiu

Oct 18, 2025

·

Stayed 1 night

Clean room but free internet was slow

4

Trisha

Oct 20, 2025

·

Stayed 1 night

The property needs upgrading. Our room was next to the elevator - a beeping noise all night.

8

Stacy

Dec 29, 2025

·

Stayed 1 night

Room was comfortable and clean, would have been nice if there was a bathroom fan and the bathroom wasn't situated right beside one of the beds.

8

Woodrow

Sep 14, 2025

·

Stayed 1 night

The room had a great view, but lots of space in the room is what I loved.

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Service

Service is a strong point, with numerous mentions of friendly, accommodating staff who resolve issues and sometimes offer gestures like upgrades or fee waivers. A few guests experienced slow or unhelpful check-in or poor communication.

Related guest reviews

10

N

Sep 1, 2025

·

Stayed 3 nights

The staff were beyond helpful and really made the stay enjoyable.

10

Jason

Nov 24, 2025

·

Stayed 1 night

Staff is the best. Respectful & Friendly

10

Eric

Mar 15, 2025

·

Stayed 1 night

The hotel is great and we'll definitely stay there again, but the staff is above and beyond. Couldn't have been happier with the service we received.

6

Raymond

Oct 23, 2025

·

Stayed 2 nights

Checking was slow and wasn’t greeted although I was standing there. Took around 15 minutes, no apologies

10

Sherman

Nov 14, 2025

·

Stayed 1 night

Fantastic Staff. Jazz at the front desk was awesome.

2

Gurbinder

Mar 5, 2025

·

Stayed 1 night

My first bad review, I travel a fair amount for work but this was just crazy, this was my email to the hotel manager today, "Hi there I wanted to write to you about a horrible experience my colleagues and I had during our recent stay at the MATRIX hotel. First off, the hotel itself is beautiful and the staff were for the most part fantastic. I booked 3 rooms and everything was fine until we returned from our meetings (around midnight). My keycard wouldnt work so I went to the front desk where your agent told me that there has been a mixup and they need to move me out of my room. I had already unpacked earlier and had showered in the room before my meeting. I told him this but he said that unfortunately he would have to send security with me to retrieve my belongings and move me to another room. I was not happy but just wanted to get to bed so we went to my room. As we were packing my items, I asked what my new room is and he gave me the room number of where my colleague was sleeping (my colleague heard this and actually opened the door to ask what was going on- our hotel room was open and he was across the hall). The security guard (who was great by the way) was also confused and wasn't sure why they were making me change my room (in the middle of the night as well). The guard was in the hallway and trying to figure out what to do, I waited 10 mins, shut my door and went to sleep.

10

Avery

Nov 24, 2025

·

Stayed 3 nights

Staff!! Super kind & helpful:)

8

David

Oct 20, 2025

·

Stayed 2 nights

The hotel did not answer a special request that was sent through Hotels.com which directs you to message the hotel. Otherwise an excellent stay.

10

Jocelyn

Nov 11, 2025

·

Stayed 1 night

The welcoming front desk staff is always a great way to start your stay

10

Nadine

Mar 26, 2025

·

Stayed 3 nights

We had a small hiccup with our room the first night with there being an issue with cleanliness in the bathroom however when mentioned to the front desk, they were absolutely wonderful to deal with. They went above and beyond to make our stay perfect in every day. Little to my knowledge, my now fiancé was planning to propose and they upgraded our room. I can’t thank them enough for their kindness

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Location

Central downtown location with easy walks to Rogers Place, the Legislature, LRT, and restaurants. Several guests noted visible homelessness and preferred caution at night, though many still found the area convenient by day.

Related guest reviews

10

John

Apr 28, 2025

·

Stayed 1 night

Clean place and newly renovated. Great location near Rogers Place.

6

Daniel

Aug 30, 2025

·

Stayed 1 night

Outdoor parking is 30.00 dollars per day which I did not see anywhere when booking. I may have missed it but definitely didn’t see it anywhere. 30.00 dollars to park outside with homeless people wondering around at night and no security is ridiculous in my opinion let alone leaving and coming back to no parking stalls. Great hotel but do better for your customers on parking google review will say the same.

10

John

Dec 26, 2025

·

Stayed 1 night

Clean modern room, staff is always polite and great location downtown.

8

Brittany

Sep 13, 2025

·

Stayed 2 nights

Good location. Clean. Walkable to the LRT which made getting to the stadium easy.

10

Jennifer Laury

Nov 16, 2025

·

Stayed 3 nights

Great stay at the Matrix! I was hesitant to walk around downtown on my own at night, but during the day it was great and I was able to take quick Uber trips in the evenings.

10

Carla

Jun 11, 2025

·

Stayed 1 night

Friendly staff. Good location.

10

Renee

Aug 4, 2025

·

Stayed 3 nights

The hotel and staff were lovely and comfortable. However there is limited parking by the front lobby and the adjacent lot that is used by the hotel is unsafe with many homeless and down on their luck folks. As a single woman traveling it did not feel safe coming and going to my car

8

Liangrui

Sep 1, 2025

·

Stayed 1 night

Great location within walking distance to the Legislature Building, and not far from City Hall, the Art Gallery, and the Museum. The room was very clean, staff were friendly, and parking was convenient. The area does have some homeless presence, but I didn’t feel unsafe. My only complaint is the bathroom door — it’s a sliding style that doesn’t close firmly, so moisture, smell, and noise from the bathroom can carry into the sleeping area, which is uncomfortable.

10

Raquel

Nov 16, 2025

·

Stayed 1 night

Great location, super friendly staff. Clean and safe location.

10

Jasmine

Feb 27, 2026

·

Stayed 1 night

We were in town for a concert so we especially loved the close proximity to Roger’s Place. It was about an 20 min walk or 5 min cab ride to the event center. Our rooms were spotless, the bed was so comfortable and staff members were extremely welcoming and helpful. Great quality and value for a high end property. Highly recommend, can’t wait to stay here again.

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Dining

The on-site restaurant and bar receive frequent praise, and many enjoyed the breakfast buffet. However, breakfast is no longer complimentary for most stays and can feel pricey, with occasional quality or billing inconsistencies and limited late-night options nearby.

Related guest reviews

10

Akira

Oct 8, 2025

·

Stayed 7 nights

メインストリートから一本離れてはいますがホテルの並びにスタバがあるし、見ての向かい側にレストランもあって便利です。ホテルの朝食バイキングを利用していましたが、種類もボリュームも十分でした。夜は騒ぐ人も居なくてとても静かです。

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8

Brian

Sep 3, 2025

·

Stayed 1 night

Nice property with clean rooms and friendly staff. Breakfast was very pricey though.

10

Nicole

Sep 13, 2025

·

Stayed 2 nights

Great hotel location for going to a concert…clean and comfortable! Restaurant on site was awesome!

10

Kendra

Mar 22, 2025

·

Stayed 1 night

Review for Matrix Hotel, Edmonton We recently stayed at the Matrix Hotel for an Oilers game and had a great experience overall. The hotel is clean, modern, and well-maintained, with comfortable beds that made for a restful night’s sleep. One of the biggest perks was the location—it was only a 15-20 minute walk to Rogers Place, which was super convenient. The only downside was the lack of late-night dining options near the hotel. After the game, we struggled to find a place to grab a bite to eat. Had we known, we would have stopped at one of the restaurants near Rogers Place before heading back. That said, we’d definitely stay here again for the comfort and convenience!

8

David R

Sep 20, 2025

·

Stayed 1 night

This hotel was conveniently located to our meeting venue . I knew from prior stays to arrive early for parking access. Unfortunately, the restaurant no longer provides a free glass of wine like in the past. Oh well. The breakfast was a very good buffet style. However, there was some confusion when we checked in and I was surprised by a bill after I had been given a voucher by the front desk. The ability to upgrade to a suite (if available) is a nice feature of the hotel. Generally a good stay but more expensive than expected.

10

Kim

Nov 3, 2025

·

Stayed 1 night

Clean and spacious. Buffet breakfast and coffee was top notch.

8

Diane

Sep 4, 2025

·

Stayed 3 nights

Great service and food in restaurant.

10

Jonathan

Feb 24, 2025

·

Stayed 2 nights

Great stay, the Resturant Culinary Unicorn was amazing

8

Mitchell

Aug 20, 2025

·

Stayed 2 nights

Excellent location. Check-in process was awkward. The woman checking me in was really cold to me until she saw I was checking into a suite and then her whole demeanor changed. Visible scuffs and dents in my suite. Stains on the couch. Maintenance staff were very friendly. The breakfast was not good - a buffet serviced by indifferent staff. To their credit, they reversed the upgrade charges when I told them how my stay was.

6

Sherida

Nov 14, 2025

·

Stayed 2 nights

This used to be my fav spot to stay downtown. Unfortunately, they have got rid of all the perks that set it apart from any other downtown hotel. Mid hotel with high prices. Everything else is an up charge. $30 a night for parking and $17 ]per person for breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $146	5 $155	6 $159	7 $162
8 $119	9 $108	10 $126	11 $143	12 $112	13 $155	14 $130
15 $119	16 $114	17 $116	18 $102	19 $102	20 $110	21 $118
22 $96	23 $98	24 $164	25 $140	26 $119	27 $114	28 $112
29 $109	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
		1 $87	2 $91	3 $121	4 $116	5 $98
6 $96	7 $105	8 $135	9 $120	10 $151	11 $149	12 $142
13 $100	14 $104	15 $129	16 $121	17 $136	18 $128	19 $116
20 $95	21 $117	22 $124	23 $135	24 $133	25 $129	26 $200
27 $184	28 $185	29 $200	30 $218	31 $179

Matrix Hotel

Prices for Matrix Hotel

Monthly average prices

About this property

Location

Guest reviews of Matrix Hotel

Who stays here?

What guests think

Property Policies

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Good to know

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