Name: Eurostars Hacienda Vista Real
Address: Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar, Playacar, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: $55–$67 per night
Rating: 8.03

What guests think

Eurostars Hacienda Vista Real receives consistent praise for friendly, helpful staff, good breakfasts, and generally comfortable rooms, while feedback also notes a rough parking experience and room fixtures or maintenance that could use attention.

Set in a quiet, safe residential area away from crowds, it often requires longer walks or taxis to reach 5th Avenue and attractions, though some guests say the beach, parks, and centro are within reach. Guests appreciate the pool, while several amenities are missing, including a gym, laundry, and room service. Cleanliness is widely praised, with occasional reports of musty rooms or cleanliness lapses in public areas. Best for travelers who prefer helpful service and a low key base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool area is appreciated. Several reviews mention an unpaved or poorly lit parking lot and note missing amenities such as a fitness center, laundry, or room service.

Related guest reviews

6

Karen

Oct 30, 2025

·

Stayed 2 nights

Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs

8

Theri

Jan 16, 2025

·

Stayed 10 nights

Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.

10

Maria Ibet

Mar 30, 2025

·

Stayed 7 nights

Muy cómodo, instalaciones optimas, camas muy cómodas, muy buena opción si te vas a mover en los alrededores como cenotes o parques, muy tranquilo, silencioso, ideal para descansar.

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8

Yug

Apr 19, 2025

·

Stayed 3 nights

It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.

8

Steven

Apr 10, 2025

·

Stayed 21 nights

There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.

8

Daniel John

Sep 12, 2025

·

Stayed 5 nights

The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.

10

DR. MIGUEL ANGEL

Jul 20, 2025

·

Stayed 4 nights

Hotel muy tranquilo, limpio, ordenado, desayuno, bueno la habitación muy cómoda para cinco personas con dos recámaras, perfecto estacionamiento que es de terracería, pero es un detalle

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10

Lisbeth Velasco

Jul 26, 2024

·

Stayed 5 nights

HOTEL MUY AGRADABLE, BONITA VISTA, INSTALACIONES LIMPIAS Y RESTAURANTE CON ALIMENTOS NUTRITIVOS Y DELICIOSOS

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8

Jorge

Jun 30, 2025

·

Stayed 5 nights

Good facilities at a quiet and convenient location.

10

Sasha

Mar 11, 2025

·

Stayed 9 nights

We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise clean, tidy rooms and common areas. A few note issues like musty rooms or cleanliness lapses in public areas.

Related guest reviews

6

Karen

Oct 30, 2025

·

Stayed 2 nights

Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs

10

Yang

Jul 1, 2025

·

Stayed 4 nights

The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.

8

FREDERIC

Feb 20, 2026

·

Stayed 1 night

Chambre impeccable et très propre. Très belle architecture

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6

maja

Jan 28, 2025

·

Stayed 3 nights

Een mooie locatie om te overnachten. Goed ontbijt variatie genoeg. Kamers zijn vochtig en wat muffig.

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10

Jan van

Feb 25, 2024

·

Stayed 7 nights

Zeer nette kamers en een leuke omgeving. Is nu alleen ontbijt beschikbaar. Vertier op 7.5€ met de taxi oplf 10min lopen.

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10

DR. MIGUEL ANGEL

Jul 20, 2025

·

Stayed 4 nights

Hotel muy tranquilo, limpio, ordenado, desayuno, bueno la habitación muy cómoda para cinco personas con dos recámaras, perfecto estacionamiento que es de terracería, pero es un detalle

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10

Piyush

Nov 19, 2025

·

Stayed 6 nights

From check in to food, to housekeeping. The staff was amazing!

10

Lisbeth Velasco

Jul 26, 2024

·

Stayed 5 nights

HOTEL MUY AGRADABLE, BONITA VISTA, INSTALACIONES LIMPIAS Y RESTAURANTE CON ALIMENTOS NUTRITIVOS Y DELICIOSOS

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10

Evelia

Jun 13, 2025

·

Stayed 7 nights

I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, with some lovely upgrades available. Recurring complaints mention small beds, awkward shower layouts, and occasional maintenance issues such as nonlocking windows or power outages.

Related guest reviews

6

Karen

Oct 30, 2025

·

Stayed 2 nights

Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs

10

Yang

Jul 1, 2025

·

Stayed 4 nights

The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.

6

Wendy

Dec 2, 2024

·

Stayed 4 nights

Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.

6

maja

Jan 28, 2025

·

Stayed 3 nights

Een mooie locatie om te overnachten. Goed ontbijt variatie genoeg. Kamers zijn vochtig en wat muffig.

Translate

6

Alberto

Aug 9, 2025

·

Stayed 12 nights

The shower head was not in the right place and there was no curtain so the water comes out of the shower area

10

Maria Ibet

Mar 30, 2025

·

Stayed 7 nights

Muy cómodo, instalaciones optimas, camas muy cómodas, muy buena opción si te vas a mover en los alrededores como cenotes o parques, muy tranquilo, silencioso, ideal para descansar.

Translate

10

Jose

May 29, 2025

·

Stayed 2 nights

The room we booked was small, so we asked for an upgrade and for little money we got an amazing room! Employees were very nice and we had a very nice time. Only thing is that you need a car. It is in a residencial area and there is nothing around

8

Daniel John

Sep 12, 2025

·

Stayed 5 nights

The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.

10

DR. MIGUEL ANGEL

Jul 20, 2025

·

Stayed 4 nights

Hotel muy tranquilo, limpio, ordenado, desayuno, bueno la habitación muy cómoda para cinco personas con dos recámaras, perfecto estacionamiento que es de terracería, pero es un detalle

Translate

10

Sasha

Mar 11, 2025

·

Stayed 9 nights

We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful across check in, dining, and housekeeping. One guest reported difficulty getting a room change during outages, but most interactions are positive.

Related guest reviews

6

Daniel

Mar 25, 2024

·

Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

10

Yang

Jul 1, 2025

·

Stayed 4 nights

The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.

8

Theri

Jan 16, 2025

·

Stayed 10 nights

Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.

6

Wendy

Dec 2, 2024

·

Stayed 4 nights

Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.

10

Janine

Mar 11, 2025

·

Stayed 4 nights

Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful

10

Jose

May 29, 2025

·

Stayed 2 nights

The room we booked was small, so we asked for an upgrade and for little money we got an amazing room! Employees were very nice and we had a very nice time. Only thing is that you need a car. It is in a residencial area and there is nothing around

8

Steven

Apr 10, 2025

·

Stayed 21 nights

There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.

10

Piyush

Nov 19, 2025

·

Stayed 6 nights

From check in to food, to housekeeping. The staff was amazing!

10

Sasha

Mar 11, 2025

·

Stayed 9 nights

We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.

10

Evelia

Jun 13, 2025

·

Stayed 7 nights

I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.

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AI-generated summary based on recent guest reviews

Location

Set in a quiet, safe residential area away from the crowds, the location appeals to those seeking calm. Reaching 5th Avenue or attractions may require a longer walk or taxis, though some note the beach, parks, and centro are reachable.

Related guest reviews

6

Daniel

Mar 25, 2024

·

Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

8

Carlos

Aug 5, 2024

·

Stayed 5 nights

Great option far from the crowds.

10

Janine

Mar 11, 2025

·

Stayed 4 nights

Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful

8

Susan

Mar 14, 2025

·

Stayed 2 nights

Cool hotel, very quiet, great location

8

Angel

Dec 15, 2024

·

Stayed 5 nights

9/10 stay, super closed to parks and centro. Breakfast every morning.

10

Maria Ibet

Mar 30, 2025

·

Stayed 7 nights

Muy cómodo, instalaciones optimas, camas muy cómodas, muy buena opción si te vas a mover en los alrededores como cenotes o parques, muy tranquilo, silencioso, ideal para descansar.

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10

Jose

May 29, 2025

·

Stayed 2 nights

The room we booked was small, so we asked for an upgrade and for little money we got an amazing room! Employees were very nice and we had a very nice time. Only thing is that you need a car. It is in a residencial area and there is nothing around

8

Jorge

Jun 30, 2025

·

Stayed 5 nights

Good facilities at a quiet and convenient location.

10

Sasha

Mar 11, 2025

·

Stayed 9 nights

We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.

10

Evelia

Jun 13, 2025

·

Stayed 7 nights

I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently rated good to excellent. On site dining beyond breakfast appears limited, and a few guests found the food simple, salty, or slow.

Related guest reviews

6

Daniel

Mar 25, 2024

·

Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

6

Karen

Oct 30, 2025

·

Stayed 2 nights

Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs

10

Yang

Jul 1, 2025

·

Stayed 4 nights

The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.

8

Theri

Jan 16, 2025

·

Stayed 10 nights

Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.

6

maja

Jan 28, 2025

·

Stayed 3 nights

Een mooie locatie om te overnachten. Goed ontbijt variatie genoeg. Kamers zijn vochtig en wat muffig.

Translate

10

Jan van

Feb 25, 2024

·

Stayed 7 nights

Zeer nette kamers en een leuke omgeving. Is nu alleen ontbijt beschikbaar. Vertier op 7.5€ met de taxi oplf 10min lopen.

Translate

8

Yug

Apr 19, 2025

·

Stayed 3 nights

It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.

8

Daniel John

Sep 12, 2025

·

Stayed 5 nights

The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.

10

DR. MIGUEL ANGEL

Jul 20, 2025

·

Stayed 4 nights

Hotel muy tranquilo, limpio, ordenado, desayuno, bueno la habitación muy cómoda para cinco personas con dos recámaras, perfecto estacionamiento que es de terracería, pero es un detalle

Translate

10

Sasha

Mar 11, 2025

·

Stayed 9 nights

We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$104
March	$104
April	$78
May	$69
June	$68
July	$67
August	$68
September	$65
October	$61
November	$66
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $61	19 $61
20 $61	21 $61	22 $61	23 $61	24 $61	25 $61	26 $61
27 $61	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $61	3 $61
4 $61	5 $61	6 $61	7 $61	8 $61	9 $61	10 $61
11 $61	12 $61	13 $61	14 $61	15 $61	16 $61	17 $67
18 $61	19 $55	20 $55	21 $55	22 $55	23 $55	24 $55
25 $55	26 $55	27 $64	28 $55	29 $55	30 $61	31 $64

Eurostars Hacienda Vista Real

Prices for Eurostars Hacienda Vista Real

Monthly average prices

About this property

Location

Room options

Deluxe Double Room

Deluxe Double Room Single Use

Family Room (3 Adults)

Communicating Double Rooms 3 Adults + 3 Child

Family Room (3 Adults and 1 Child)

Royal Suite

Royal Suite (Single Use)

Double Room Premium with Terrace

Communicating Double Rooms 2 Adults + 3 Child

Communicating Double Rooms 4 Adults + 1 Child

Family Room (2 Adults)

Communicating Double Rooms 5 Adults

Communicating Double Rooms 5 Adults + 1 Child

Premium Double Room Single Use, Terrace

Family Room (2 Adults and 2 Children)

Communicating Double Rooms 4 Adults

Double Room, Multiple Beds (Communicating 2 Adults)

Communicating Double Rooms 4 Adults + 2 Child

Communicating Double Rooms 3 Adults + 2 Child

Family Room (2 Adults and 1 Child)

Guest reviews of Eurostars Hacienda Vista Real

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Eurostars Hacienda Vista Real

Prices for upcoming dates