Name: Extended Stay America Suites - Cleveland - Westlake
Address: 30360 Clemens Road, West Dover, Ohio, United States of America, Cleveland (and vicinity), Cuyahoga County, US
Price range: $69–$135 per night
Rating: 6.65

What guests think

At Extended Stay America Suites - Cleveland - Westlake, travellers often like the friendly staff and convenient Westlake setting near highways and shops, while many raise concerns about cleanliness, dated facilities, and persistent smoke or pet odors in common areas.

Rooms provide full kitchens and generous space, but fixtures and appliances feel old and kitchenware often must be requested. Service feedback is mixed, from warm and helpful to slow, unattended, or error-prone. Breakfast is a very limited grab and go that can run out early. Expect basic, budget-minded stays with tradeoffs in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated with maintenance issues noted, and common areas like elevators can smell unpleasant. Parking is free and ample, and overall amenities feel limited.

Related guest reviews

4

Chris

Aug 23, 2024

·

Stayed 4 nights

Stayed here 7 weeks have had no hot water at lest once a week. Elevator smells like something is dead inside.

8

Roseane

May 10, 2024

·

Stayed 3 nights

Entire property needs an update.

6

wILLIAM

Apr 6, 2024

·

Stayed 1 night

The location to the expressway was good and the facility had ample parking. Although the room was not very clean. The mirrors, counter tops, door handles, doors themselves, in addition to the entrance glass were in need of cleaning. One can distinguish between daily soiling and neglected dirt- this facility needs a better set of eyes to see the areas of attention.

2

KIMBERLY

Jul 20, 2024

·

Stayed 1 night

Ordered king room got queen room .No coffe maker was told they didnt have any.no pots and pans they did not have. Room smelled like an old basement had to buy a candle. Mentioned it to the counter and said we had no more rooms. Not at all what i expected woke up early and ran out.my wife and i travel alot and i have stayed at some crappy hotels ,but atleast they had a coffee maker in it elevator was broke the next morning as well

4

Renee Marie

Sep 26, 2025

·

Stayed 2 nights

I don’t recommend unless perhaps you’re staying long term, have an inexpensive rate & you intend on buying all food including coffee. Amenities are free parking & friendly staff.

8

Nikki

Jun 18, 2023

·

Stayed 2 nights

It had nice hot water, the beds were big enough and comfortable enough. So were some of the pillows. I didn’t like the kitchen, the carpet was old and VERY dirty. Also, the breakfast was deplorable. The rooms need work… walls, ceilings redone and repainted, stop allowing people to smoke in ANY of the rooms(could smell smoke EVERYWHERE). Also, I couldn’t take a bath because the plug for the drain was removed and the plug that pulls up to make it into a shower was unable to be moved. The security lock had very loose screws. No ice machine that we saw. Had to wait to check out as no one was there. Sign said they would be back soon!! Afternoon employee was very nice and helpful.

8

Brian

Sep 3, 2024

·

Stayed 4 nights

Old and outdated

4

SHERRY

Jun 14, 2024

·

Stayed 1 night

Pluming problems, water was so slowly drains. After toothbrush I had to wait for long time to wash my face. Floor was very sticky.

6

Kathereen

Sep 3, 2023

·

Stayed 1 night

Needs updating. There is a certain foul smell in elevator.

6

Allen

Jul 6, 2023

·

Stayed 3 nights

Dated property with very limited amenities. It is convenient to alot of things at Westlake.

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Cleanliness

Cleanliness is a recurring weak point: many guests report dirty floors and bathrooms, stained or dusty surfaces, and strong smoke or pet odors in rooms and hallways. A few reviews found rooms clean, but standards appear inconsistent.

Related guest reviews

2

Jeannette

Jun 1, 2024

·

Stayed 2 nights

The place appears to have the same carpet and fixtures as it did when it was built in the 1950s. The carpet had stains, like from vomit, and the trim was falling off the walls. No shampoo or conditioner, bar soap only. It was awful.

2

Melissa

Jul 18, 2025

·

Stayed 1 night

Our check in was slow. The hotel room was run down and not clean. Linens were clean, but floors, walls, bathroom, and kitchen were dirty. Overall the place was rundown. When we found what seemed to be a bed bug in the morning, the front desk attendant met us with annoyance. They were rude and asked, "what do you want us to do?". Only as an afterthought did they come up to the room after we were trying to get ready to leave. We weren't left with many options booking last minute. However, id wished we'd have booked a more expensive hotel and saved ourselves headaches and worries.

6

Heath

Jun 10, 2025

·

Stayed 1 night

Unfortunately our room was not cleaned very well. There were dirty towels under the bed. The floor seemed very dirty.

2

Laura

May 24, 2024

·

Stayed 1 night

Our room was dirty! Gritty floor with coins on the floor. The room had an odd Oder, smelled like dirt. The hallways and elevator smelled an ashtray. There was hair in the bathtub. Comfortable was stained, bed very uncomfortable. Could hear walked from upstairs. Doors slamming after midnight. Breakfast was awful. Would never comeback

4

David

May 30, 2023

·

Stayed 2 nights

The first room smelled of heavy smoke. The front desk employee was very understanding and tried to spray a deodorizer but it still smelled. We moved to another room. It didn’t smell but the air conditioning was not working and the floor wasn’t clean.

2

Linda

May 26, 2025

·

Stayed 2 nights

The room was dirty. The above was awful with Burned stuff inside. The floors were dirty, the walls had stains and the bathroom had hair on the floor. Sorry the area is great but the room we got was no even enough to consider a one star.

6

megan

Apr 7, 2025

·

Stayed 1 night

For the price the room was spacious and clean. The entire first floor smelled like wet dog. The 2nd floor smelled like smoke or pot (alternating) and the 3rd floor smelled like something cooking??? A baby was often crying and various people were arguing often. Felt like many guests were residents. No lid for coffee cups and we only got 1 plate after I begged at the front desk for him to wash one for us. Place was kind of a dump, but we only stayed 1 night so it was fine.

2

Jessica

Nov 22, 2023

·

Stayed 6 nights

Smelled like pee and weed. The room was pieced together and had spackle on the walls and the counters were missing trim. The bathroom door wouldn’t close. It was gross.

6

Kathleen

Jul 15, 2024

·

Stayed 2 nights

The beds and linens were clean and comfortable. Towels were clean and fresh. The receptionists were friendly and thoughtful. The room appeared clean but the property definitely needs an overhaul. The facilities and rooms are well-used and need new carpets & paint, etc. The room smelled heavily of smoke, my bag & clothes smelled strongly of it after I left. Overall, I feel it’s reasonable for the price but probably wouldn’t stay again unless they did some updates and renovations like carpets and painting.

4

Robert

Mar 14, 2025

·

Stayed 1 night

Room smelled of animal piss. A bunch of discarded food and trash was under both beds.

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Rooms

Rooms provide ample space and full kitchens, but decor and fixtures are dated and some appliances underperform. Noise can carry, and kitchenware often needs to be requested rather than being pre-stocked.

Related guest reviews

4

Monique

Sep 8, 2025

·

Stayed 5 nights

I had particular requirements for my room. I needed a kitchen and I had a price requirement. Both were met. The staff were incredibly nice and kind, easily reachable and answered all my questions easily. However, this is not a property I'd stay at again. While the rooms were clean, for the most part - the floor could've used more sweeping and mopping, they were dark and had only a small window for light. Not many upgrades made any time recently, and the stove in the unit didn't work well (took me 20 - 30 minutes to brown sausage in a pan, no joke). I needed a full kitchen and while it did have an oven, the stove gave me no hope that the oven would work either. The walls were incredibly thin so I heard housekeeping outside my door and in the hallway as well as my neighbor upstairs. The area was walkable though, and had beautiful trees so I did walk a bit. There was a yoga studio right across the street and a Trader Joe's just up the way.

8

Andrew

Mar 3, 2024

·

Stayed 1 night

Although it was pretty dated decor and furnishings, it had a full sized kitchen and two desks which was handy for working. It seemed clean but there was a bit of an odor in the hallways and room, I’m guessing from various foods being made in the rooms. Overall pretty good. Great value for the price I paid. I will likely stay here again should the need arise.

8

Sarah

Apr 22, 2024

·

Stayed 1 night

Check-in went fine and the man at the front desk was nice. The room was spacious and clean with no smoke smell! We got a great price and we're very happy with how clean the room was. The only reason I gave it 4 stars is because the bed was very uncomfortable. The bed and pillows were very hard and it made it hard to stay asleep.

10

CHARLES

Mar 21, 2024

·

Stayed 1 night

Nice size room, no coffee pot in room and older dark color room but clean. Grab go breakfast. Will stay again.

10

Shannon

Sep 2, 2025

·

Stayed 1 night

Rooms were spacious and clean

8

Nikki

Jun 18, 2023

·

Stayed 2 nights

It had nice hot water, the beds were big enough and comfortable enough. So were some of the pillows. I didn’t like the kitchen, the carpet was old and VERY dirty. Also, the breakfast was deplorable. The rooms need work… walls, ceilings redone and repainted, stop allowing people to smoke in ANY of the rooms(could smell smoke EVERYWHERE). Also, I couldn’t take a bath because the plug for the drain was removed and the plug that pulls up to make it into a shower was unable to be moved. The security lock had very loose screws. No ice machine that we saw. Had to wait to check out as no one was there. Sign said they would be back soon!! Afternoon employee was very nice and helpful.

8

Brian

Sep 3, 2024

·

Stayed 4 nights

Old and outdated

8

Howard

Jun 17, 2024

·

Stayed 1 night

I like the convenience of this property, the larger rooms, and the full kitchen with a large refrigerator. The hotel is quiet and located near the interstate and shopping.

10

Sherri

Jul 14, 2025

·

Stayed 1 night

Large suite, comfortable beds very nice stay. Will stay again

6

Anita

Oct 4, 2024

·

Stayed 1 night

Difficult to bring luggage into the hotel no assist shower was very small pillows small

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Service

Service is mixed: many note friendly, helpful staff, while others report slow or unattended desks, rudeness, and occasional errors like issuing the wrong room key. Responsiveness varies by time and staff member.

Related guest reviews

4

Monique

Sep 8, 2025

·

Stayed 5 nights

I had particular requirements for my room. I needed a kitchen and I had a price requirement. Both were met. The staff were incredibly nice and kind, easily reachable and answered all my questions easily. However, this is not a property I'd stay at again. While the rooms were clean, for the most part - the floor could've used more sweeping and mopping, they were dark and had only a small window for light. Not many upgrades made any time recently, and the stove in the unit didn't work well (took me 20 - 30 minutes to brown sausage in a pan, no joke). I needed a full kitchen and while it did have an oven, the stove gave me no hope that the oven would work either. The walls were incredibly thin so I heard housekeeping outside my door and in the hallway as well as my neighbor upstairs. The area was walkable though, and had beautiful trees so I did walk a bit. There was a yoga studio right across the street and a Trader Joe's just up the way.

2

Shobhit

Aug 4, 2024

·

Stayed 1 night

Toilet did not work for the whole time we were there. They did not fix it because they dont have any maintenance in weekend. Front office people has no courtesy, just being rude. Please avoid at every cost.

2

Melissa

Jul 18, 2025

·

Stayed 1 night

Our check in was slow. The hotel room was run down and not clean. Linens were clean, but floors, walls, bathroom, and kitchen were dirty. Overall the place was rundown. When we found what seemed to be a bed bug in the morning, the front desk attendant met us with annoyance. They were rude and asked, "what do you want us to do?". Only as an afterthought did they come up to the room after we were trying to get ready to leave. We weren't left with many options booking last minute. However, id wished we'd have booked a more expensive hotel and saved ourselves headaches and worries.

10

Jeffrey

Oct 1, 2024

·

Stayed 1 night

Upon having such a hard time. Finding my reservation, I cussed the front desk guy out. Nice man. Helpful. I realized shortly after leaving that, my reservation through the app I was using. Was booked for another hotel. I. The area. He did not deserve the tongue lashing

10

Jody

Nov 2, 2025

·

Stayed 1 night

The room was awesome it was clean it was spacious . The staff was friendly.

2

Sarah

May 24, 2024

·

Stayed 1 night

We've stayed here once before and the room was clean and the stay was fine, but this time we arrived to a dirty hotel room. There was smeared makeup on the counters in the bathroom, the floors were stained and filthy and the room smelled. But that wasn't the worst part, a little past midnight a group of about 7 people came into our room with a working key card. That was terrifying because we had our child in there with us. Apparently the front desk gave them the wrong room key.

4

Aurora

Jan 24, 2025

·

Stayed 1 night

Not much, well not true the Asst. Manager's approach when dealing with the situation. He was completely above board and apologized and properly issued us a refund, good looking out!

8

Glen

Jan 9, 2025

·

Stayed 3 nights

Staff was great. Room clean and comfortable. Very safe area and close to highway, shopping and restaurants.

8

David

May 8, 2023

·

Every single staff member was very very rude. They were out of every single supply no dishes no towels we were told not to bother them unless it’s for maintenance only.

10

Kristina

Jan 3, 2023

·

Stayed 1 night

We enjoyed our experience overall. It was quiet, room was spacious and clean. Only issue was we came down for coffee and the "grab n go" breakfast. There was a sign up on desk saying attendee will be back soon that was at 6am after 8am and sign was still up.

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Location

The location is a strong point, with easy freeway access and proximity to shopping and restaurants, and it’s often described as quiet. A few reviews note resident activity around the property.

Related guest reviews

4

Monique

Sep 8, 2025

·

Stayed 5 nights

I had particular requirements for my room. I needed a kitchen and I had a price requirement. Both were met. The staff were incredibly nice and kind, easily reachable and answered all my questions easily. However, this is not a property I'd stay at again. While the rooms were clean, for the most part - the floor could've used more sweeping and mopping, they were dark and had only a small window for light. Not many upgrades made any time recently, and the stove in the unit didn't work well (took me 20 - 30 minutes to brown sausage in a pan, no joke). I needed a full kitchen and while it did have an oven, the stove gave me no hope that the oven would work either. The walls were incredibly thin so I heard housekeeping outside my door and in the hallway as well as my neighbor upstairs. The area was walkable though, and had beautiful trees so I did walk a bit. There was a yoga studio right across the street and a Trader Joe's just up the way.

6

Oscar

Jun 12, 2025

·

Stayed 3 nights

The area of the hotel is very nice, lots of restaurants and even a grocery store. Staff was friendy and very helpful. The hotel itself was not the cleanest unfortunately, hallways had a bad smell so did the elevator. Had to switch rooms too due to first room not being cleaned properly and smell of cigarette.

8

It's Me

Aug 10, 2024

·

Stayed 1 night

Good, clean facility. Easy access to the freeway.

8

Howard

Jun 17, 2024

·

Stayed 1 night

I like the convenience of this property, the larger rooms, and the full kitchen with a large refrigerator. The hotel is quiet and located near the interstate and shopping.

10

Joseph

Feb 28, 2024

·

Stayed 1 night

This is one of the best hotels I've stayed at its in a good area.The hotel was clean,quiet,and the staff was very friendly I will definitely come back in the future.

6

Allen

Jul 6, 2023

·

Stayed 3 nights

Dated property with very limited amenities. It is convenient to alot of things at Westlake.

8

Glen

Jan 9, 2025

·

Stayed 3 nights

Staff was great. Room clean and comfortable. Very safe area and close to highway, shopping and restaurants.

8

Cara

Oct 28, 2024

·

Stayed 2 nights

Good location

6

Laurie

Jul 14, 2023

·

Stayed 1 night

The property needs updates, very old. But, beds were comfortable, room was big. Residents hang outside in sitting area all day.. heard some loud incidents The grab and go breakfast was promptly all taken by residents, and was gone right away. When asked at the desk was told none left. When checking out, no one was around desk to get receipt ..Was told by another employee the desk clerk would be gone for about 10 min...we just left. Would not return...It's a shame, because it is in a nice area...near Crocker Park and great for walking the dog.

8

Lucinda

Jul 4, 2023

·

Stayed 1 night

Quiet area. The breakfast was grab and go. The entry doors are not automatic nor do they have stops that a short person could reach. This made moving a cart in and out cumbersome for a single traveler. It was a nice neighborhood to walk my dog.

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Dining

Breakfast is a minimal grab and go (typically coffee, packets, and small muffins) with limited variety, and items can run out early. No reviews describe a full hot breakfast or on-site restaurant.

Related guest reviews

10

Sharon

Apr 6, 2023

·

Stayed 1 night

I tried to book thru the hotel but no one answered the phone. The rep at the desk didn't act like it was a problem. I told him i called several times. It was a nice hotel with no problems. Bed was comfy. Grab and go breakfast was done at 9:30 on the dot!

8

Dianne

Sep 23, 2024

·

Stayed 2 nights

The hotel is wonderful the staff was friendly and helpful. The only thing is the breakfast is a grab and go and I wish there were more options.

10

CHARLES

Mar 21, 2024

·

Stayed 1 night

Nice size room, no coffee pot in room and older dark color room but clean. Grab go breakfast. Will stay again.

6

Mark

Jun 24, 2024

·

Stayed 1 night

The place is dated and not maintained , you get what you pay for. There is no real breakfast it’s packaged oatmeal with no bowls and packaged mini muffin that’s it. The room hadn’t been clean , the linen was stained even after asking for Fresh. The one evening staff member tried, only to be met by the morning staff member who could careless I feel it’s not the staff’s fault but the company who owns this facility This facility caters to a more working or business man group not family

2

Starr

May 5, 2024

·

Stayed 1 night

The hotel is old and run down. Window had painted shim wood and looked pieced together. Halls smelled of animal urine. Rooms had an odor so bad I sprayed my clothes with deodorant before getting into my car. The room keys had to be reprogrammed more than once. Breakfast was almost nonexistent, coffee and muffin. Oatmeal packet and a cup to eat out of. The bedding was the worst I've ever encountered in a hotel, a thin sheet and thin blanket with another sheet on top. They were just unbelievable. I wanted to leave but the other hotels near where i wanted to be were full.

8

Nikki

Jun 18, 2023

·

Stayed 2 nights

It had nice hot water, the beds were big enough and comfortable enough. So were some of the pillows. I didn’t like the kitchen, the carpet was old and VERY dirty. Also, the breakfast was deplorable. The rooms need work… walls, ceilings redone and repainted, stop allowing people to smoke in ANY of the rooms(could smell smoke EVERYWHERE). Also, I couldn’t take a bath because the plug for the drain was removed and the plug that pulls up to make it into a shower was unable to be moved. The security lock had very loose screws. No ice machine that we saw. Had to wait to check out as no one was there. Sign said they would be back soon!! Afternoon employee was very nice and helpful.

6

yogesh

Jul 6, 2024

·

Stayed 1 night

Good price for a single. Breakfast not worth.

4

Richard

Nov 24, 2023

·

Stayed 2 nights

Non smoking hotel thar reeks of smoke in hallway, elevator and full kitchen, but no supplies. No coffee maker and free breakfast was lame

4

Lauren

Sep 29, 2024

·

Stayed 1 night

The room smelled like someone chain smoked for 10 years, left out dirty socks, burned oil, and then burned incense to try and mask the smell. It literally made me sick staying in this room. The bathroom light was SO dim, it was pointless to even have it. nd breakfast was one flavor granola bar and one flavor muffin.

10

Kristina

Jan 3, 2023

·

Stayed 1 night

We enjoyed our experience overall. It was quiet, room was spacious and clean. Only issue was we came down for coffee and the "grab n go" breakfast. There was a sign up on desk saying attendee will be back soon that was at 6am after 8am and sign was still up.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$59
February	$70
March	$67
April	$80
May	$79
June	$82
July	$89
August	$87
September	$81
October	$74
November	$68
December	$60

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $86	15 $83	16 $72	17 $131	18 $130	19 $135
20 $70	21 $69	22 $71	23 $71	24 $80	25 $86	26 $125
27 $96	28 $96	29 $96	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $83	3 $92
4 $92	5 $92	6 $92	7 $92	8 $93	9 $70	10 $75
11 $93	12 $92	13 $93	14 $93	15 $85	16 $89	17 $84
18 $93	19 $93	20 $93	21 $93	22 $89	23 $84	24 $75
25 $94	26 $92	27 $93	28 $92	29 $94	30 $92	31 $76

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 2 Queen Beds

Deluxe Studio, 1 Queen Bed with Sofa Bed

Deluxe Studio, Multiple Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Cleveland - Westlake

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Considering this hotel for your Cleveland (and vicinity) trip?

Prices for upcoming dates