Name: WestSpring Inn - Westlake Cleveland
Address: 25200 Sperry Drive, North Dover, Ohio, United States of America, Cleveland (and vicinity), Cuyahoga County, US
Price range: $63–$76 per night
Rating: 7.5

What guests think

At WestSpring Inn - Westlake Cleveland, reviews depict an older, budget motel with mixed experiences, where recurring cleanliness and maintenance issues—bugs, stains, smoke odors, drainage and fixture problems—contrast with some praise for friendly staff and a convenient spot near dining.

Facilities are basic: a small pool that some found usable but others cold or cloudy, neglected grounds and parking, and drive-through check-in that felt impersonal. Breakfast feedback is often poor, citing minimal options and frequent stock or machine issues, though a few guests considered it adequate for the price. Expect a very low-frills stay with significant tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: a small pool ranges from clean and usable to cold or cloudy, while grounds and parking need upkeep. Guests also mention drive-through check-in, vending area bugs, and out-of-order ice machines.

Related guest reviews

10

Neal

May 19, 2024

·

Stayed 1 night

Landscaping. Overgrown and grass hasn’t been cut

10

Laura

Aug 14, 2025

·

Stayed 1 night

Pool was fun. Breakfast was okay. Room was clean bed was comfortable enough. Decent little work trip

2

Sean

Aug 13, 2025

·

Stayed 2 nights

Rooms were terribley dirty. Their was blood on the sheets. The electric did not work properly. The tub did not drain. The remote did not work. There was stain marks on the walls. When I went for breakfast it was all gone 15 minutes after it opened. The pool was blurry and had terrible concrete patches. There was a piss smell going up the steps.

4

Tonya

Aug 17, 2025

·

Stayed 3 nights

The water pressures is worst.toliet do not flush right,the floor are definitely not cleaned properly,the coffee maker on our room was left dirty,the bed are not comfortable for a long stay,the pool was cold and not heated,the pop and ice machine didn’t work.this place looks very run down and not well taken care of there was no breakfast here.the owns didn’t greet you or let you anything then check you in and on your,definitely good place over night on road trip but staying long vacation is not good.

4

Gary

Aug 18, 2024

·

Stayed 1 night

Grass on property not mowed, poor landscaping, building upkeep is poor.

4

James

Jul 20, 2025

·

Stayed 3 nights

Creaky beds, scratched up floors, the ceiling above the shower was cracked and drooping. The pool it was so clean , but the area around it could have been maintained much better. Also be careful, a massive pothole at one if the entrances blew out my tire. I had to pay 400.00 on a Saturday evening to have it replaced repaired. All the front desk said was ok we well have it fixed. Would not stay here again

6

Kaity

Aug 23, 2025

·

Stayed 2 nights

When we first got to our room in the second floor we were worried because there were so many spiders outside on the building. We walked into a nice clean room. Our keycard stopped working and had to be recharged two different times. There were not a lot of options at breakfast. The pool was nice as were the staff.

10

Tonya

Sep 3, 2025

·

Stayed 2 nights

Close to Downtown Cleveland…..😊 Vending machine Area was Terrible….. Too many bugs ….👎👎👎👎👎👎👎

4

Caitlin

Jul 4, 2025

·

Stayed 1 night

Pool was small but clean. Room was kinda grody (but I brought my own)

4

Rosena

Aug 10, 2024

·

Stayed 1 night

Think twice before you book. This property is nothing like the photos. Think, hourly motel. Check-in is done at a drive thru window.

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Cleanliness

Cleanliness concerns are frequent: reports of roaches, bedbugs, spiders, smoke odors in non-smoking rooms, stained bedding, mold, and general grime. A few guests noted clean rooms, but overall feedback is negative.

Related guest reviews

2

Mary Beth

Jul 12, 2025

·

Stayed 2 nights

Just disgusting. The room had mold around the bed, on the chair and smelled like wet dog. The shower didn't drain and the curtain was slimy. The floor was so sticky we wouldn't even take our shoes off.

4

Daquinna

Jul 31, 2025

·

Stayed 4 nights

Beds were dirty had to switch rooms twice towels and rags dirty shower doesn’t drain

2

Francesca

Oct 20, 2024

·

Stayed 2 nights

We checked in and went to our room. Upon entering the room there was blood on the sheets. The floors were disgusting. The AC unit has not been cleaned in idk how long. A lady behind me told me that her pillow cases were dirty. Another person stated they had bugs in their room. DO NOT STAY HERE THEY DO NOT OFFER A REFUND AND THEY ARE RUDE

2

Ronnie

Nov 2, 2024

·

Stayed 1 night

Roaches. Stained pillow cases that looked like blood. Old rotted food on the gloor from previous guests. And they also wouldnt refund me since i checked in at 5pm, then went to a concert without inspecfing the room first. When we got back 1, they said they wouldnt refund me due to being checked in over 8 hours. I reported this facility to the local health department. Absolutely filthy and unprofessional with no incentive to make it right. Save your money.

2

Dezirae

Jul 31, 2025

·

Stayed 1 night

They had roaches, rooms smelled very badly, they exchanged us rooms after we saw roaches but I felt like they could’ve done more. Next room smelled badly, spiders everywhere. I was glad to be gone.

2

Joshua

Nov 6, 2025

·

Stayed 1 night

Room was stained with dirt. Tub didn't drain on my last stay (9/19-9/21) Milk for the coffee was curdled. Ate sour pancakes (spoiled). Staff was completely oblivious & unconcerned with food safety. Stayed 3x and will never stay again.

4

Leanna

Sep 2, 2025

·

Stayed 1 night

The hotel staff was very friendly but the rooms were very dirty. There was still soap in the shower from the last guests and the room smelled like cigarette smoke really bad.

2

Benjamin

Sep 29, 2025

·

Stayed 1 night

Had roaches and bedbugs

2

Cassandra

Oct 21, 2024

·

Stayed 1 night

The room was gross just like the other reviews say. Hair all over one of the beds. Mystery stain on the other sheet set. Cigarette burns in both comforters but it’s a non smoking room? Hair on the toilet seat. Hair in the shower. Gum on the floor by the nightstand the list goes on…..

2

Marina

Sep 2, 2025

·

Stayed 1 night

I found tiny bugs in my bed during my stay and woke up with bites all over my legs. I now have visible marks, and despite contacting Expedia, the hotel refused to issue a refund. Expedia did their best with trying to contact them several times but no response on approval for a refund. I travel a lot for my job and usually stay at certain hotels but this was a last minute thing and never had such bad experience with a hotel before. The room was also dirty, and had a strong odor. Very disappointing experience — poor cleanliness and no accountability.

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Rooms

Rooms are dated and worn, with smoke smells in some non-smoking rooms, uncomfortable beds or thin pillows, limited outlets, and various malfunctions (showers, remotes, doors). Some guests found rooms spacious or the AC effective.

Related guest reviews

6

Sarah

Apr 19, 2024

·

Stayed 1 night

Cons: The room smelled strongly of cigarette smoke and there were a bunch of ants crawling around the bathroom. The door looked like it had been kicked in at one point. Pros: The bed sheets looked clean just take off the old top blanket. They give free basic breakfast. For the price you pay it was okay but definitely needs a nice update.

6

Karen

May 30, 2025

·

Stayed 1 night

Fine for a quick overnight stay. Bed was very uncomfortable

6

Elizabeth

May 30, 2025

·

Stayed 1 night

For a night to just get some last minute snooze, its ok. The bathtub drained very very slower. Also if you're on the bottom floor, you can hear everything going on above you. Breakfast was cereal and waffles. The guy at the front desk was super nice and answered all of our questions.

4

Eric

Apr 21, 2024

·

Stayed 1 night

Stayed here a month ago and it was fine. This time there was a stench of smoke in the room, burn holes in both bedspreads and both blankets. Have the room a dirty feel to it.

2

Amy

Apr 12, 2025

·

Stayed 1 night

Very uncomfortable beds, small throw pillows used for bed pillows were thinner than a paper towel. Shower was inoperable, toilet was not secure, non smoking room reeked of smoke! Warning to all….dont stay here.

10

Sarah

Aug 27, 2023

·

Stayed 1 night

The beds were comfortable and the room was clean. I like that they got rid of the carpets from back when super 8 owned it. There were a couple spiders and potato bugs we found in the room.

6

Pamela

Jul 27, 2025

·

Stayed 2 nights

The place is going through construction so there were a lot of issues. The room was pretty worn looking and the bedspeads looked dirty. There was only one electric outlet on the nightstand so hooking up a laptop to sit at the desk was not possible. They do not have smart TV so you just have Spectrum basic. Breakfast was toast, bagels, and waffles. Before checkout on the day I was leaving the staff tried coming in my room without knocking and then the manager came to see if I was staying another night ( my stay was 2 nights). The pool was nice though.

4

Marie

May 18, 2024

·

Stayed 1 night

Strong smoke smell in the room. The only way to open the door was with your shoulder. Good bed/mattress though.

4

Kimberly

Jun 2, 2024

·

Stayed 1 night

Pillows were terrible and our shower didn’t work. Seemed clean but my allergies went crazy the longer I was in the room.

6

MAYRA

Oct 30, 2023

·

Stayed 1 night

THE ROOM, SMELLED LIKE SMOKE

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Service

Service is mixed: many describe friendly, helpful staff, but others cite rudeness, impersonal or slow check-in, limited towel policies, unannounced entries, and refund or support difficulties.

Related guest reviews

2

Destiny

Oct 12, 2023

·

Stayed 1 night

I was only there for about 25 minutes and ask for a refund and was telling them I want to check out and they said I need to contact the third party for a refund and I keep getting the runaround about contacting people and then I keep contacting different people at the property and then they keep saying a call back in one hour every time I’ve got no help I cannot get a refund and I did not even stay there or use the room. I am very upset I will never ever do this again, or use a third-party for any booking ever again.

6

Elizabeth

May 30, 2025

·

Stayed 1 night

For a night to just get some last minute snooze, its ok. The bathtub drained very very slower. Also if you're on the bottom floor, you can hear everything going on above you. Breakfast was cereal and waffles. The guy at the front desk was super nice and answered all of our questions.

4

Ben

Oct 12, 2025

·

Stayed 2 nights

A lot of stains in the room - water damage in ceiling, etc. Staff were very nice though

2

Jeanine

Mar 10, 2025

·

Stayed 1 night

We were there for a family emergency with a loved one in the hospital. We arrived at about 1 am after getting family settled in the icu. The clerk made no attempt to tell us where the room was. Rude. There was all sorts of noise until about 4 am. The room was dirty and broken down with huge cracks in the bathroom walls and a missing chunk of the tile transition to the bathroom. Perfect for cutting your foot wide open. We woke up to cops circling the lot on repeat. We didn’t feel brave enough to try their breakfast given the other factors. Don’t stay here.

2

Spektra

Jun 15, 2025

·

Stayed 2 nights

They charged me one night extra , never got the refund.

6

Pamela

Jul 27, 2025

·

Stayed 2 nights

The place is going through construction so there were a lot of issues. The room was pretty worn looking and the bedspeads looked dirty. There was only one electric outlet on the nightstand so hooking up a laptop to sit at the desk was not possible. They do not have smart TV so you just have Spectrum basic. Breakfast was toast, bagels, and waffles. Before checkout on the day I was leaving the staff tried coming in my room without knocking and then the manager came to see if I was staying another night ( my stay was 2 nights). The pool was nice though.

8

Tim

Aug 23, 2025

·

Stayed 1 night

When we arrived the counter person was on his phone on a personal call. Part way through check in he received another call. He spoke with this other person for about 10 minutes before finishing the check in.

6

Crystal

Aug 18, 2024

·

Stayed 3 nights

We arrived and got checked in. Had a room at end of second building. Room was warm and we turned down thermostat and went and ate dinner at the nearby Japanese restaurant(very good). Returned to room and still was warm. Called desk and they asked us to let it a bit and see if it did any better. Waited and called again and they moved us to another room. Second room was fine. Thought situation was handled well.

8

Kristina

Jan 29, 2024

·

Stayed 2 nights

Everything was good except for trying to get anything extra was like pulling teeth. They said they did not have an extra pillow that we needed for someone who has neck problems. It says on the little card in the room that if you forgot and certain things they have them and one of us forgot toothbrush and he said he couldn't leave the desk to get us one. Other than that it was a nice place to stay.

6

Christina

Aug 27, 2025

·

Stayed 2 nights

Water was out and staff said there would be no refunds if i left, but i was "welcome to check out when i wanted".

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Location

Location is convenient to I-90, downtown Cleveland, and multiple nearby restaurants, with several noting a generally quiet setting. A few guests mentioned the parking lot or area felt sketchy at times.

Related guest reviews

10

Donna

Oct 27, 2023

·

Stayed 1 night

1 mile off 90. Safe and dog friendly. Quiet too.

10

John

Oct 5, 2025

·

Stayed 1 night

Excellent staff Very knowledgeable of the area some good restaurants in walking distance Mexican Japanese Australian and American cuisine close commute to Cleveland

10

Michael

May 15, 2025

·

Stayed 1 night

The motel is conveniently located and the rate is reasonable. My only issue was with the frig in the room. It froze my food even though the setting was not on high. I never had a frig in a motel do that before.

8

London

Apr 20, 2025

·

Stayed 2 nights

Great deals for nightly rates. In an upper echelon suburb With great dining options nearby

10

Thomas

Oct 7, 2023

·

Stayed 1 night

nice place, good location

10

Brian

Oct 1, 2024

·

Stayed 1 night

Close to the stadium

8

Lillian

Feb 20, 2024

·

Stayed 2 nights

Nice location

10

Derek

Dec 14, 2024

·

Stayed 1 night

Staff here is always nice. Parking lot can be sketchy at night just turn the tv up lock the door and go to bed & you’ll be just fine.

10

Melanie

Jun 23, 2024

·

Stayed 2 nights

This property could use some updating but it was clean and nicely situated. The room was clean and quiet both nights. The pool looked inviting but we didn't have time to swim. The gentlemen at the front desk were pleasant and happy. Overall it was a very pleasant stay.

8

Jody

Jul 20, 2025

·

Stayed 7 nights

This is an older motel, so it is not as clean. The bed sheets and towels were clean. Liked that i could park the car in front of my room. Area was quiet. Was able to have my dog and a smoking room which was a big plus. The cost was cheaper than surrounding hotels. Would stay again.

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Dining

Breakfast is widely described as minimal—typically waffles, cereal, and toast—with frequent outages or broken machines; some guests found it adequate for the price. Coffee quality and variety are common complaints.

Related guest reviews

2

Ellen

Aug 5, 2024

·

Stayed 1 night

The check in experience was definitely not warm and cozy. The hotel had terrible bedding and blankets. However the worst part was the “breakfast” offered is just toast, cereal, awful “coffee” and some goo to turn into waffles… I would avoid this hotel option.

6

Victoria

Apr 23, 2024

·

Stayed 2 nights

Had check in at drive up window, not a lobby. Room was basic but serviceable. Breakfast was minimal. Only half filled cold cereal containers, waffle maker, no fruit, no yogurt, and no toast. Hardly could be called a breakfast. Housekeeper was nice.

4

JEFF

Jul 27, 2025

·

Stayed 1 night

The over all experience was ok for the price. The room had the ceiling over the bed falling in from a possible leak above. Breakfast was supposed to be from 630 to 930 when I got there at 745 there was only cold cereal,waffles, and white bread for toast. Coffee and OJ was out. When I checked out I let the attendant know that everything was out in the breakfast area and about the room. All he had to say was oh yes we have been busy ,but did not make an attempt to refill anything. Probably will not return.

6

Becki

Jul 31, 2025

·

Stayed 1 night

Staff was very kind, but had to wait 5 minutes for them to returnn from the store. Complimentary breakfast consisted of cereal, toast, and 2 waffle makers. Apple juice had things floating in it. Room was obviously in the middle of a renovation, with plastered holes in the walls, mold and gaps between ceiling and walls over shower. Bed was firm and clean, but not enough pillows or towels for 3 people.

8

Linda

Aug 2, 2025

·

Stayed 1 night

This facility is going through major renovations and upgrades. The room we had was clean, modern and comfortable. The included breakfast was scant, however for the price it was welcomed. I would absolutely recommend this place and would return if in the area.

6

Kathryn

Oct 25, 2023

·

Stayed 1 night

Food selection for breakfast was very limited and what was offered was out of service

8

yogesh

Sep 23, 2024

·

Stayed 1 night

Affordable price for one night. Room was neat and clean. Nice breakfast

4

Dalyce

Sep 28, 2023

·

Stayed 1 night

Out of almost everything for breakfast

6

Deborah

Mar 10, 2024

·

Stayed 1 night

Walls on room and bathroom needed patching and paint. Building looked run down. Breakfast only offered white bread that looked stale.

6

Steve

Sep 6, 2024

·

Stayed 2 nights

You get what you pay for. It was okay for the cost. The free breakfast is about that. They have a waffle and pancake machine, but the coffee machine was broken. They had to make a thermos in the office, and it took a long time. There's a small pool that can fit about 5 people okay. Beds were comfortable, and it was pretty quiet. Overall okay, but wouldn't stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$55
February	$52
March	$50
April	$56
May	$68
June	$65
July	$68
August	$66
November	$58
December	$55

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $65	15 $64	16 $65	17 $64	18 $73	19 $73
20 $64	21 $64	22 $65	23 $64	24 $64	25 $74	26 $76
27 $64	28 $65	29 $64	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $74	3 $74
4 $66	5 $67	6 $65	7 $63	8 $65	9 $76	10 $74
11 $64	12 $65	13 $64	14 $64	15 $64	16 $74	17 $74
18 $68	19 $69	20 $68	21 $66	22 $67	23 $74	24 $75
25 $64	26 $63	27 $68	28 $66	29 $68	30 $75	31 $74

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds, Smoking

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Standard Room, 1 King Bed, Accessible, Smoking

Standard Room, 1 King Bed, Smoking

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about WestSpring Inn - Westlake Cleveland

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