Name: Four Points Flex by Sheraton Vienna Hauptbahnhof
Address: Favoritenstraße 52, Vienna, Austria, Vienna, AT
Price range: $109–$800 per night
Rating: 8.6

What guests think

Across recent reviews, travellers describe Four Points Flex by Sheraton Vienna Hauptbahnhof as conveniently located near the Hauptbahnhof and metro, with generally comfortable, often spacious rooms, while housekeeping consistency, temperature control, and breakfast value draw mixed feedback.

The setting offers quick access to trains and subways, supermarkets and eateries nearby, and a generally quiet environment, though a few guests found the walk to central sights longer or noticed street or corridor noise. Room feedback highlights comfortable beds and generous space for many stays, but some report small layouts and design quirks such as a see-through bathroom door or a high bathtub. Service is widely described as friendly and helpful, although a few guests encountered curt responses or limited follow up during maintenance or construction disruptions. Expect a well-connected base suited to city exploring, with potential trade-offs around noise and occasional housekeeping or maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with multiple reports of air conditioning not cooling or being inactive and occasional renovation or maintenance disruptions such as building works or a lift outage. Parking is available and appreciated by at least one reviewer.

Related guest reviews

2

Matthew

Oct 10, 2024

·

Stayed 3 nights

NO AIR CONDITIONING! We stayed 3 miserable nights at this hotel. It was extremely hot in the room and in the entire building. There is a ac unit in the room but did not work. When I contacted the front desk the staff was rude and unhelpful. The hotel turned off the ac for the entire building and we were not informed of this. If I had known of their policy I would not have booked this stay.

6

Alexandra

Sep 18, 2025

·

Stayed 6 nights

Confusion on arrival as the name of the hotel had changed. Lift was out of order on arrival and only fixed on last day. Bed was comfortable. Good places to eat breakfast nearby as breakfast at the hotel was minimal. Bathroom was clean. Lots of early morning noise outside our window.

10

carina

Oct 4, 2024

·

Stayed 2 nights

We liked the staff, the parking, the breakfast, the room was new and very confortable, We've got un upgrade to a junior suite. Was perfect. Thank you!.The location was excellent 3 stops by metro to the center.

10

Sylke

Jun 27, 2023

·

Stayed 2 nights

Solides Hotel, sehr gute Betten, kleines Zimmer, aber für einen Stadtaufenthalt völlig ausreichend, Holzfußboden, Fenster zum Õffnen, gute Klimaanlage, ruhiges Zimmer, Wasserkocher mit Kaffee und Tee, sehr nettes Personal, Frühstück: alles da, jedoch keine Besonderheiten, Frühstücksraum ausreichend groß. Zusammenfassend: sehr empfehlenswert für einen Städtetrip

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6

Christopher

Sep 21, 2025

·

Stayed 4 nights

There were building works happening when we stayed, and the work was right outside our room at 7:45 am, when I raised this with the front desk, they seemed more interested is saying something that would get rid of me than doing anything about it. Works included installing a wifi Access point in our room, but this had very visible lights on it flashing all night.

6

Tze Wei Justin

Dec 1, 2024

·

Stayed 5 nights

No air-conditioning in the room which made the room hot at night, even in the midst of autumn/winter. This is despite the hotel page indicating that there is air conditioning available. Room was basic, with basic amenities provided such as towels and coffee/tea. Beds were comfortable.

8

Rebecca

Sep 12, 2024

·

Stayed 2 nights

Unassuming outside but lovely rooms inside. Staff were helpful. Only downside was air conditioning only pushed the warm air around the room. Did not cool. Walking distance of the train station and many key sites.

6

kelly

Dec 5, 2025

·

Stayed 4 nights

The bathroom tub is incredibly high making it difficult to get in and out especially for the elderly. The front desk staff is very matter of fact no details provided besides sign here and here’s your key. Essentially lacking in customer service. I would also add hotel has the basics.

10

koreaki

Sep 26, 2025

·

Stayed 3 nights

スタッフさんがフレンドリーかつテキパキしててとても効率がよかった。ダウンタウンまでクラシックな街並みを10分ほど歩くだけ。最寄り駅なら徒歩1分。周囲には土日もやっている飲料品店、アイスクリームショップ、シュニッツェル屋さん、ケバブ屋さんがあり飢えずに済むのは超重要！ただし、ホテルは改装中で、きっと高くなるから行くなら今すぐ。

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10

Krista

Dec 8, 2024

·

Stayed 3 nights

Easy walk from Hauptbahnhof. Just far away you don't hear the trains. Room was spacious and had lots of storage. In room minibar refrigerator and nice selections for the tea kettle. Breakfast buffet is available. Includes scrambled eggs, sausage, bacon and selection of meats and cheeses, fruits, yogurt, breads, coffee, juice , cereals. Easy walk to U1 line and other public transport to city center and tourist locations.

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Cleanliness

Many guests found rooms clean, but housekeeping proved inconsistent for several stays, with skipped service or dusty spots noted; one guest reported hair on bedding. Overall cleaning quality varies by day.

Related guest reviews

10

Yin Hsun

May 10, 2024

·

Stayed 3 nights

Hotel is nice and very closed to main train station. Clean and quiet.

8

Carlos

Jul 20, 2025

·

Stayed 2 nights

Unassuming and exceptionally clean.

10

MELISA

Nov 16, 2025

·

Stayed 3 nights

Oda tertemiz ve çok konforluydu konum olarak çok iyi bir yerdeydi tüm toplu taşımalara yakındı

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10

Alessandro

Nov 4, 2024

·

Stayed 3 nights

Abbiamo soggiornato 3 giorni per visitare Vienna. Camera perfetta, pulizia ottima, personale molto disponibile. Nelle vicinanze stazione della metro che porta direttamente in centro e a 5 minuti a piedi dalla stazione ferroviaria che collega l'aeroporto.

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8

Sina

Oct 2, 2025

·

Stayed 3 nights

Eine fantastische Lage und saubere Zimmer machen dieses Hotel zum perfekten Ausgangspunkt für einen Städtetrip nach Wien.

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8

A.J.

Nov 9, 2025

·

Stayed 7 nights

Goede locatie, prima prijs/kwaliteit verhouding. Kamers waren schoon en van alle benodigdheden voorzien. Enige minpuntje was dat de slaapkamer niet elke dag werd schoongemaakt. Wij verbleven er voor een week, maar op de zondag en de vrijdag (een dag voor ons vertrek) was er geen roomservice. Verder alles positief!

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4

Daniel

Nov 28, 2024

·

Stayed 3 nights

Zimmer war komfortabel, wenn auch mit Staubflusen in den Ecken. Leider Wände zu hellhörig, Lärm von schreienden Putzfrauen in der Putzkammer weckt die umliegenden Zimmer um 08:00 Uhr. Rezeption war nett. Frühstück war unterdurchschnittlich, keine Tassen, dreckige Tische, renovierungsbedürftiger Boden und dafür das Frühstück viel zu teuer. Wasserkocher im Zimmer war angenehm.

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4

Francesco

Oct 8, 2025

·

Stayed 3 nights

Assolutamente non quello che ci si aspettava dalle recensioni che hanno portato a scegliere questo hotel quando abbiamo programmato il nostro viaggio a Vienna. Primo giorno al check-in ci consegnano una camera sporca.. polvere ovunque! Secondo giorno hanno dato una passata che ha cambiato di poco la situazione. Terzo giorno, non ci hanno proprio fatto servizio in camera, restando senza asciugamani puliti, infatti quelli dei due giorni precedenti erano stati messi nell’ingressso per essere cambiati con le pulizie della camera. Esperienza terrificante! Mi chiedo chi nelle recensioni passate ha messo “pulitissimo” ecc.. che standard abbia di posti puliti

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6

Blanca

Sep 21, 2024

·

Stayed 3 nights

Outdated hotel. Horrible breakfast. Location is not great and nobody came to clean the room.

8

Erdi

Feb 20, 2026

·

Stayed 2 nights

Nevresimlerde kıllar vardı. 1 puanı bundan dolayı kırıyorum. Duş ve lavabo temizdi. Bulunduğu konum harika. Yemek yerleri ve marketler hemen yanı başındaydı. Merkez tren istasyonu 5 dk mesafedeydi. Tekrar viyana ya gelirsem yine tercih ederim.

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Rooms

Rooms are frequently described as spacious and comfortable, with quiet options and occasional upgrades. Downsides include some small rooms, poor sound insulation or street noise, and design quirks such as a clear bathroom door or a high bathtub.

Related guest reviews

4

Michael

Oct 26, 2025

·

Stayed 3 nights

the room has glass toilet door; the glass is not even tinted and the light shines through into the room; no phone inside the room, the sink is low and the vanity mirror does not allow to wash the dace; the towels are hanged far from the shower; very poor design.

2

Matthew

Oct 10, 2024

·

Stayed 3 nights

NO AIR CONDITIONING! We stayed 3 miserable nights at this hotel. It was extremely hot in the room and in the entire building. There is a ac unit in the room but did not work. When I contacted the front desk the staff was rude and unhelpful. The hotel turned off the ac for the entire building and we were not informed of this. If I had known of their policy I would not have booked this stay.

10

Kanya

Sep 23, 2025

·

Stayed 2 nights

We 3 friends travel together, so we pick a big room. Our room is so great, it has 1 separate bedroom that has a cute small balcony with outdoor chairs. And have 2 twin bed so we all have our own bed. The location is good, close to main train station and easy walk to couple attractions.

6

Wael

Dec 5, 2025

·

Stayed 2 nights

Small room with literally "tiny" single bed.

10

Ricardo José Luis

Nov 8, 2025

·

Stayed 1 night

Increíblemente cómodo, todo lo necesario para una estancia larga, aunque lamentablemente duramos pocos días. Camas cómodas y habitaciones de gran espacio y acogedoras. Definitivamente regresaríamos.

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6

Tze Wei Justin

Dec 1, 2024

·

Stayed 5 nights

No air-conditioning in the room which made the room hot at night, even in the midst of autumn/winter. This is despite the hotel page indicating that there is air conditioning available. Room was basic, with basic amenities provided such as towels and coffee/tea. Beds were comfortable.

10

Roberto

Oct 9, 2025

·

Stayed 2 nights

The room was bigger than what we expected and pretty much close to everything you wish for especially for moving around the city as the Grand Central Station is close by. I would definity come back and highly recommend this hotel.

8

Maria

Sep 21, 2025

·

Stayed 4 nights

Hotel em local muito bom, fácil acesso entre a estação de trem e o centro histórico. A acústica dos quartos que ficou um pouco a desejar. Pudemos escutar quem circula no corredor e no quarto contiguo.

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8

Oliver

Oct 23, 2025

·

Stayed 1 night

Helpful receptionists, room was spacious, clean & comfy.

8

Sharon

Jan 7, 2024

·

Stayed 3 nights

Nice hotel, 10 minute walk from the main train station. Nicely appointed bathroom. Unable to control the heat in our room so we had to open a window. Unfortunately, there was a lot of traffic noise. Breakfast was adequate (I've had better, I've had worse.) We were able to store luggage. Not too far to a couple of different metro stops.

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Service

Service is generally friendly and helpful, including efficient check in and supportive staff. However, some guests reported curt or unhelpful responses, billing errors later corrected, or limited action regarding construction noise or climate control issues.

Related guest reviews

2

Matthew

Oct 10, 2024

·

Stayed 3 nights

NO AIR CONDITIONING! We stayed 3 miserable nights at this hotel. It was extremely hot in the room and in the entire building. There is a ac unit in the room but did not work. When I contacted the front desk the staff was rude and unhelpful. The hotel turned off the ac for the entire building and we were not informed of this. If I had known of their policy I would not have booked this stay.

10

Angelika

Oct 10, 2025

·

Stayed 3 nights

Netter Empfang, sauberes und geräumiges Zimmer, Frühstück war bis zum Ende der Frühstückszeit ausreichend bestückt, sehr guter Kaffee, gut zu Fuß erreichbar, U-Bahn Station sehr nahe gelegen, war ein schöner Aufenthalt, kommen gerne wieder

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8

Yong Hang

Jul 19, 2025

·

Stayed 6 nights

They did not show any price of bottled water and snacks in the room and erroneously charged us for that. But it was corrected at the check out after we pointed that out.

6

Christopher

Sep 21, 2025

·

Stayed 4 nights

There were building works happening when we stayed, and the work was right outside our room at 7:45 am, when I raised this with the front desk, they seemed more interested is saying something that would get rid of me than doing anything about it. Works included installing a wifi Access point in our room, but this had very visible lights on it flashing all night.

10

Gary

Oct 12, 2025

·

Stayed 3 nights

Staff was helpful and friendly. Very convenient for transportation. The area felt safe. The breakfast price was very expensive for what you got.

6

kelly

Dec 5, 2025

·

Stayed 4 nights

The bathroom tub is incredibly high making it difficult to get in and out especially for the elderly. The front desk staff is very matter of fact no details provided besides sign here and here’s your key. Essentially lacking in customer service. I would also add hotel has the basics.

8

Bas

Dec 23, 2025

·

Stayed 2 nights

Ontbijtmenu prima, we hadden geen balkon. We konden om 11 uur al op een kamer dat het een andere was geen probleem voor ons

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10

Ellen

Apr 22, 2025

·

Stayed 4 nights

Op loopafstand van het treinstation, metro dichtbij om de stad te verkennen. Kamer zeer ruim en schoon(we kregen bij aankomst een upgrade). Personeel erg vriendelijk en behulpzaam. Ontbijt was ruim voldoende keus. Wel warm in kamer wat lastig te reguleren was.

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10

Alex

Apr 25, 2025

·

Stayed 1 night

Nice rooms, attentive staff

10

JOAO PAULO

Dec 18, 2025

·

Stayed 4 nights

Equipe gentil, localização com fácil acesso ao transporte público

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Location

Location is widely praised for quick access to the Hauptbahnhof, U Bahn, and buses, with shops, restaurants, and key sights within walking distance. A few guests found it a longer walk to the very center.

Related guest reviews

10

Kanya

Sep 23, 2025

·

Stayed 2 nights

We 3 friends travel together, so we pick a big room. Our room is so great, it has 1 separate bedroom that has a cute small balcony with outdoor chairs. And have 2 twin bed so we all have our own bed. The location is good, close to main train station and easy walk to couple attractions.

8

Ilka

Aug 6, 2025

·

Stayed 4 nights

Sehr gutes Hotel, Bahnhofnähe und gute Anbindung an die U-Bahn.

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10

Diane

Jun 23, 2025

·

Stayed 3 nights

The hotel is very convenient to the old part of Vienna. There are lots of stores and restaurants nearby. It was comfortable, clean and quiet.

8

Sina

Oct 2, 2025

·

Stayed 3 nights

Eine fantastische Lage und saubere Zimmer machen dieses Hotel zum perfekten Ausgangspunkt für einen Städtetrip nach Wien.

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10

Laura Os

Jul 21, 2025

·

Stayed 2 nights

Muy bien ubicado. Frente al hotel hay un supermercado, la estación del tren y autobuses a unos minutos andando. Hay lugares donde comer cerca.

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8

Márcia

Oct 26, 2023

·

Stayed 4 nights

Cafe da manhã muito bom. Internet de qualidade. Perto do metrô e da estação central de trem.

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8

Eli

Jul 26, 2024

·

Stayed 2 nights

Flott hotell midt mellom jernbanestasjonen (innkomst fra flyplass) og bykjernen. Stort og komfortabelt rom, herlige madrasser i senga. Smakfull frokost med hyggelig betjening. Kan anbefales dersom du kan gå 15 minutter. Da er du i midten mellom jernbanestasjon - bysentrum Wien - Belvedere slott - Naschtmarkt. Et kvartal unna undergrunnen. Matvarebutikk rett over gata.

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10

Krista

Dec 8, 2024

·

Stayed 3 nights

Easy walk from Hauptbahnhof. Just far away you don't hear the trains. Room was spacious and had lots of storage. In room minibar refrigerator and nice selections for the tea kettle. Breakfast buffet is available. Includes scrambled eggs, sausage, bacon and selection of meats and cheeses, fruits, yogurt, breads, coffee, juice , cereals. Easy walk to U1 line and other public transport to city center and tourist locations.

10

Martin

Dec 2, 2024

·

Stayed 2 nights

Für Bahnreisende liegt das Hotel absolut optimal: kurzer Weg vom Hauptbahnhof zum Hotel. Die U1 und der Bus 13A sind für die weitere Anbindung in die Stadt in einigen Minuten zu erreichenbar. Hatte ein schönes Zimmer und einem geräumigen Bad. Werde wiederkommen!

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10

Ellen

Apr 22, 2025

·

Stayed 4 nights

Op loopafstand van het treinstation, metro dichtbij om de stad te verkennen. Kamer zeer ruim en schoon(we kregen bij aankomst een upgrade). Personeel erg vriendelijk en behulpzaam. Ontbijt was ruim voldoende keus. Wel warm in kamer wat lastig te reguleren was.

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Dining

Breakfast feedback is mixed: several guests found the buffet good with adequate variety or very good coffee, while others considered it ordinary, minimal, or overpriced for the selection. Nearby dining options are plentiful.

Related guest reviews

6

Alexandra

Sep 18, 2025

·

Stayed 6 nights

Confusion on arrival as the name of the hotel had changed. Lift was out of order on arrival and only fixed on last day. Bed was comfortable. Good places to eat breakfast nearby as breakfast at the hotel was minimal. Bathroom was clean. Lots of early morning noise outside our window.

10

Angelika

Oct 10, 2025

·

Stayed 3 nights

Netter Empfang, sauberes und geräumiges Zimmer, Frühstück war bis zum Ende der Frühstückszeit ausreichend bestückt, sehr guter Kaffee, gut zu Fuß erreichbar, U-Bahn Station sehr nahe gelegen, war ein schöner Aufenthalt, kommen gerne wieder

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6

Paul Alan

Aug 29, 2024

·

Stayed 3 nights

The hotel was slightly better than average. We have stayed in better hotels in Austria. It is located a short walk from the train station and close to the metro for travel around Vienna. The included breakfast was okay. The room was clean and adequate.

8

Steeve

May 20, 2025

·

Stayed 2 nights

Hôtel propre assez bien situé. Cependant, le buffet déjeuner est ordinaire.

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10

Gary

Oct 12, 2025

·

Stayed 3 nights

Staff was helpful and friendly. Very convenient for transportation. The area felt safe. The breakfast price was very expensive for what you got.

10

Cristina

Aug 12, 2025

·

Stayed 1 night

Rooms were big. Nice Peruvian restaurant next door. Also, the breakfast buffet was very good

8

Márcia

Oct 26, 2023

·

Stayed 4 nights

Cafe da manhã muito bom. Internet de qualidade. Perto do metrô e da estação central de trem.

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10

Michael

Sep 19, 2024

·

Stayed 4 nights

Perfect location, about 6 minutes to Vienna Central Train Station. Dining options in close walking distance. Friendly and helpful staff members 10/10. Huge bedroom and bathroom, with basic amenities including coffee station. Bring bedside slippers. Firm mattress, pillows are not soft. Breakfast options were limited for the cost of 20 euros.

4

Daniel

Nov 28, 2024

·

Stayed 3 nights

Zimmer war komfortabel, wenn auch mit Staubflusen in den Ecken. Leider Wände zu hellhörig, Lärm von schreienden Putzfrauen in der Putzkammer weckt die umliegenden Zimmer um 08:00 Uhr. Rezeption war nett. Frühstück war unterdurchschnittlich, keine Tassen, dreckige Tische, renovierungsbedürftiger Boden und dafür das Frühstück viel zu teuer. Wasserkocher im Zimmer war angenehm.

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10

Ellen

Apr 22, 2025

·

Stayed 4 nights

Op loopafstand van het treinstation, metro dichtbij om de stad te verkennen. Kamer zeer ruim en schoon(we kregen bij aankomst een upgrade). Personeel erg vriendelijk en behulpzaam. Ontbijt was ruim voldoende keus. Wel warm in kamer wat lastig te reguleren was.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $286
4 $204	5 $245	6 $614	7 $614	8 $181	9 $614	10 $218
11 $153	12 $171	13 $153	14 $149	15 $132	16 $205	17 $195
18 $615	19 $170	20 $160	21 $146	22 $145	23 $147	24 $158
25 $109	26 $136	27 $184	28 $615	29 $132	30 $152	31 $134

Four Points Flex by Sheraton Vienna Hauptbahnhof

About this property

Location

Room options

Standard Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Family Room, Multiple Beds

Standard Room, 1 King Bed

Standard Room, 1 Twin Bed

Triple Room, 3 Twin Beds

Guest reviews of Four Points Flex by Sheraton Vienna Hauptbahnhof

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points Flex by Sheraton Vienna Hauptbahnhof

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $142	21 $201	22	23 $177	24	25 $168	26
27 $111	28 $154	29 $800	30