Is parking available at the hotel?

Parking is available on-site, but guests must contact the property in advance to reserve it. Self-parking and valet parking are both offered at a fee of CHF 40 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately CHF 29 per person.

Are pets allowed at the hotel?

Pets are allowed, with a maximum of two pets per room. Service animals are exempt from any fees, while a fee of CHF 40 per pet, per night, is charged for other pets.

What are the check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Accessibility details for bathrooms and pool access features are not specified.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Geneva, within a 5-minute drive of Jet d'Eau Fountain and United Nations European Headquarters. It is approximately 0.2 km from Brunswick Monument and 5.6 km from Geneva International Airport.

Does the hotel have a swimming pool?

The hotel does not have a swimming pool available, as all pool facilities are closed on weekdays.

What are the policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds at a fee of CHF 80 per night, and guests should request this in advance. Information on cribs is not specified.

Eastwest Hôtel by Malone in Geneva

Average nightly price at Eastwest Hôtel by Malone by month, last 12 months (USD)
Month	Average price
January	$203
February	$217
March	$236
April	$413
May	$358
June	$386
July	$295
August	$218
September	$298
October	$245
November	$236
December	$237

What guests think

At Eastwest Hôtel by Malone, travelers highlight a central, walkable location near the lake and station, comfortable well-appointed rooms, and generally friendly, professional staff, while noting some drawbacks like mixed breakfast value, occasional noise, and access quirks.

Several reviews report unreliable air conditioning or heating, and a few maintenance lapses such as weak fridges. Some guests mention the immediate neighborhood includes a red-light strip, which felt uncomfortable to a few, though many still found it convenient for sightseeing. Expect a boutique stay with comfortable rooms and helpful service, best for travelers prioritizing central access over perfect quiet or seamless logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed: several guests cite a very small elevator with steps before it, no loading zone, and limited on-site parking, though nearby public or street parking is available. An on-site bar/restaurant plus a courtyard/terrace are also noted.

Related guest reviews

10

Michael

Apr 14, 2023

·

Stayed 1 night

A top hotel - with great bar and other facilities along with high service standards. This was our second stay and we shall keep coming back!

10

Patricia

Jul 29, 2025

·

Stayed 1 night

Wonderful breakfast available, and a lovely terrace in the back.

4

JUNG-WEN

Dec 1, 2025

·

Stayed 5 nights

The only way to reach hotel rooms is a small 3 persons and 3 luggage available space elevators. It felt suffocated. It's unbelievable to find that we could only carry heavy luggage through 5 steps stairway up in order to ride elevator. It's disqualified as a handicap user facility hotel. Poor and not worthy to stay.

8

Sherry

Apr 29, 2025

·

Stayed 2 nights

The location is good, and room was comfortable- the only challenge is getting your luggage loaded in or out of a vehicle. There’s no loading zone- and no carts. You have to stop in the street and hope no one hits you. Plus there are multiple stairs to get to the elevator.

8

Takahiro

Jan 3, 2025

·

Stayed 1 night

An service man is very friendly. Check in time in Expedia is 2PM, but, we need to wait until 3PM to go in the room. The hotel parking was full. But, there is another private parking building near the hotel and it was good.

10

Michael

Nov 4, 2025

·

Stayed 2 nights

Staff very welcoming. Lovely upgraded bathroom including a deep end of the day soothing tub. The afternoon treats and juices available unto early evening were a very pleasant surprise. And location to easily access Lake Geneva and the train station was a bonus. Little private courtyard was a nice retreat

10

Patricia

Feb 11, 2023

·

Stayed 1 night

What a great experience our one night stay has been! Excellent helpful staff. Very comfortable king room with balcony. Pretty lobby bar and restaurant . Would definitely stay here again!

6

Jose

May 3, 2023

·

Stayed 1 night

No tiene estacionamiento ni un lugar para bajar equipaje si viajas en auto. Zona de prostitucion Justo en la zona de enfrente del hotel.

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10

Chan-li

Jan 9, 2023

·

Stayed 19,349 nights

Smartly designed room, equipped everything we needed. Helpful staff. Great location. Parking around the corner in a safe public garage.

4

Angelberto

Jan 2, 2024

·

Stayed 1 night

La zona en la que está ubicada el hotel es insegura, donde se palpa de cerca la prostitución a una cuadra del hotel. El elevador viejo, pequeño, los pasillos para el acceso a habitaciones estrechos, alfombras desgastadas. Visitamos durante nuestro viaje muchos hoteles, siempre buscando lo mejor y esta fue una muy mala experiencia. No recomiendo este hotel de ninguna manera.

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Cleanliness

Cleanliness is generally praised, with many noting spotless rooms, but consistency issues appear. Guests reported occasional dust or hair and recurring AC/heating problems, plus some weak fridges.

Related guest reviews

8

Patric

Feb 2, 2026

·

Stayed 2 nights

Zimmer sind modern eingerichtet und sauber, Grösse des Bades ausreichend

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6

Solimar

Jun 16, 2024

·

Stayed 2 nights

Our biggest pain point was the air conditioner, it did not work and we had uncomfortable nights of sleep. We asked 4 different people over our two night stay. One cleaning person and a late night front desk person came to the room and said it should be working but neither could get it to work. The other two persons said they’d look into it but we did not hear back. We think it just didn’t work and perhaps they decided to brush it to the side. An AC is not difficult to operate. It either works or it doesn’t. The cleaning and late night staff were very nice, attentive, and did what they could.

10

Teresa

Nov 3, 2025

·

Stayed 1 night

The room was clean -loved the bathroom size and setup. The staff was very accommodating and friendly.

8

Leonard

Oct 24, 2023

·

Stayed 2 nights

The front-desk staff and breakfast server were all wonderful. The room was well-appointed although, due to a fire next door, the AC did not work. Staff promptly provided us with fans and arranged to comp our breakfast. Fridge wasn’t cold but overall, a pleasant and convenient location near the train station.

8

erin

Oct 6, 2024

·

Stayed 3 nights

It was a ver y lovely stay however there was lots of dust on both bedside tables everything else however was really good it’s located in the perfect area. Would recommend.

6

Amber

May 10, 2025

·

Stayed 1 night

We only stay d one night. The staff were super helpful. The beads were very comfortable. The hotel its elf is dated and didn’t feel like it was clean. All in all for one night stay it was okay. Thank you to the staff though

10

Fiona

Jan 15, 2024

·

Stayed 2 nights

We loved the situation, very close to all the amenities, train station and lake. The room was spotless, very comfy bed and large bathroom.

4

Claus

Oct 22, 2023

·

Stayed 1 night

Da vi ankom til hotellet blev vi mødt af en venlig dame. Vi havde bestilt værelser langt fra elevatoren, men vi fik værelse lige ved siden af elevatoren. Nøglen virkede heller ikker så vi blev nødt til at gå 3 gange ned i receptionen for at få en ny nøgle. Ikke en eneste gang gik de med op for at låse op. Vi fandt sorte hår i sengen og på gulvet. Sengetøjet lugtede surt.

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6

Colin

Aug 13, 2024

·

Stayed 2 nights

Other than faulty air conditioning that ruined a night's sleep, they were alright.

10

Lisa

Aug 7, 2023

·

Stayed 3 nights

These were the nicest people and the most terrific staff in a very convenient location. The rooms were lovely and clean the facilities. All worked well, and this place was real value for the money. We really enjoyed our stay at the east west hotel and while it’s true, there are some red light district workers nearby, we absolutely felt comfortable.

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Rooms

Rooms are comfortable, modern, and often spacious for the area, with well-designed bathrooms. Soundproofing varies, and some report street or internal noise.

Related guest reviews

10

Ryan

Jan 27, 2025

·

Stayed 1 night

Excellent staff - they managed an early check in for us which was very much appreciated with jet lag. Very clean hotel , nice large room Comfortable bed , great water pressure in the showers , robes etc and welcome swiss chocolate ! The soundproofing wasn’t the greatest - could hear traffic and other noise - which was ok at night because it was quiet- but tough to get a nap in the day to beat the jet lag.

8

Dana

Sep 2, 2025

·

Stayed 1 night

Very nice room, great location within walking distance of major sites, the river and downtown locations. The room was very clean and although the street noise seems loud, the windows are double paned and the room was very quiet. Great boutique property!

6

Ariela

Dec 16, 2023

·

Stayed 4 nights

The most problematic aspect was the noise, the noise from the street but also noise from people above you in the building. It’s an old building so you can hear people walking around above and next to you. The property is a little dated and could use a refresh in the rooms. It was difficult to access as the road in front does not allow for cars to stop so getting a taxi or being picked up is difficult and a bit dangerous. The staff were friendly and helpful however the morning breakfast was limited and not very fresh. Overall the experience was good but not sure if I would return again.

6

Lisa

Nov 18, 2025

·

Stayed 1 night

Good location, great size room but it’s noisy. Heard some stomping about above me at 1am. Walls are thin. Staff was unfriendly and seemed annoyed. Staff at nearby hotels much better.

10

Amy

Nov 5, 2024

·

Stayed 1 night

Great location, comfortable bed and large room. Would stay here again.

8

Taha

Dec 29, 2025

·

Stayed 1 night

Personnel très sympathique, chambre spacieuse, excellente emplacement. Nous avons bien apprécié notre séjour. Point d’amélioration: le petit déjeuner n’était pas si diversifié, il serait bien d’avoir plus d’options jusqu’à la fin du service (oeufs, saumon, légumes..)

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10

Louise

Sep 15, 2025

·

Stayed 1 night

Well equipped, beautifully presented and comfortable room with excellent bathroom, easy walking distance from main station.

10

Deborah

Jun 23, 2023

·

Stayed 2 nights

Room was wonderfully designed with every amenity that counts. Clean, comfortable bed, fantastic rain shower, good size room with separate toilet with a sink in each. Staff were very courteous and helpful.

10

Markus

Jan 23, 2026

·

Stayed 3 nights

De kamer is comfortabel en efficient ingericht, de service is vriendelijk en de locatie perfect!

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10

Kristina

Jan 27, 2025

·

Stayed 1 night

Mycket fin stor rum, med separat toalet, det tycker vi alltid om! ligger gångavstånd från tågstation och några minuter från bus station , vi åkte vidare. Liten bar, liten restarang ute, musigt på sommaren, säkert. Många restaurang i närheten. Den ändå att det är första hotelet som inte uppmärksamade min födelsedag, åker ofta den datumet, det är precis innan Jul. killar i repan verkade vara trötta. barn unte 12 år sover gratis om inte extra säng krävs, passade perfekt till oss. Varan son tycker inte om sova ensam på nya ställe.

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Service

Service is frequently described as friendly, welcoming, and helpful. A few guests experienced slow or mishandled check-ins, communication lapses, or unsatisfactory resolution of issues.

Related guest reviews

8

Roger

Sep 11, 2025

·

Stayed 3 nights

Conveniently located, nice hotel. I unfortunately had a rather important reservation cancelled out of the blue (they claim it was through hotels.com, hotels.com says it was definitely them), which is very problematic for me. Sent them an email to ask about the who and why, never got a reply, which is also telling. Talked to them during my last stay, was told they didn't cancel. In short: There is not much to criticize about the hotel, but I will never stay there again.

10

Ilya

Dec 26, 2022

·

Stayed 2 nights

Great location with unbelievable staff makes this a must stay hotel in Geneva.

6

Lisa

Nov 18, 2025

·

Stayed 1 night

Good location, great size room but it’s noisy. Heard some stomping about above me at 1am. Walls are thin. Staff was unfriendly and seemed annoyed. Staff at nearby hotels much better.

10

William

Nov 22, 2023

·

Stayed 1 night

Friendly staff. Great location. Comfortable and clean room. Bar tender went above and beyond helping us secure a dinner reservation after our first choice was full for the evening.

10

Teresa

Nov 3, 2025

·

Stayed 1 night

The room was clean -loved the bathroom size and setup. The staff was very accommodating and friendly.

10

Michael

Nov 4, 2025

·

Stayed 2 nights

Staff very welcoming. Lovely upgraded bathroom including a deep end of the day soothing tub. The afternoon treats and juices available unto early evening were a very pleasant surprise. And location to easily access Lake Geneva and the train station was a bonus. Little private courtyard was a nice retreat

2

Brian

Feb 5, 2025

·

Stayed 3 nights

Sorry to report a bad experience at this hotel. There was a miscommunication over the scheduling of a spa treatment and it was decided that I would be the one to take the fall. It is unfortunate to see short-sighted decisions by hotel managers in these situations, eliminating any possibility of repeat business, word of mouth recommendations, and leading to poor online reviews. This anti-service, anti-customer trend is all to prevelant in europe as a whole. Poor business practices like this don't take into consideration that swindeling a customer out of $300 and them leaving unhappy eliminates a potentially life-long customer. Lack of fundamental business concept understandings such as these are to a large degree why europe in general has become such a laggard on the world stage, and dwindles further and further into irrelevance and economic uncertainty.

2

Dhea

Jul 15, 2025

·

Stayed 2 nights

We had to wait a very long time at check in because apparently room was given to another party and receptionist somehow can’t check and had to wait to check in other customers to give us leftover key

10

Suzanne

Aug 9, 2025

·

Stayed 1 night

Clean nice property with professional staff.

10

Markus

Jan 23, 2026

·

Stayed 3 nights

De kamer is comfortabel en efficient ingericht, de service is vriendelijk en de locatie perfect!

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Location

Central and walkable to the lake, station, and sights. Several mention a nearby red-light area that some found uncomfortable despite the overall convenience.

Related guest reviews

10

David

Nov 26, 2023

·

Stayed 3 nights

Great hotel in a good location - very central and accessible but also right between top end hotels and red light district. Make sure you turn in the right direction.

10

Robert Steven

Sep 19, 2024

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Stayed 1 night

Nice, well appointed little hotel conveniently located between the rail station and the lake.

10

Jason

Dec 3, 2024

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Stayed 2 nights

A fantastic hotel with very friendly and courteous staff. The superior room booked had all amenities you may require within and was very spacious A short walk from Geneva Central Station and a 4 minute walk to the Lake, shops and Christmas markets. Would definitely recommend 👌

8

Ignasi

Jul 23, 2023

·

Stayed 1 night

Not the nicest location, although it is close to shopping and attractions.

6

Teveen

Dec 28, 2024

·

Stayed 1 night

Located near a brothel. Decent but not great.

10

Louise

Sep 15, 2025

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Stayed 1 night

Well equipped, beautifully presented and comfortable room with excellent bathroom, easy walking distance from main station.

8

John

Dec 29, 2024

·

Stayed 1 night

Property was very nice and close to the lake and train station. Borders the red light district so be careful which direction you walk in leaving the hotel with your 20 yo girls

10

Lauren

Jul 16, 2024

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Stayed 4 nights

Great rooms. Super spacious for European standards and the room felt clean and fresh. The staff was super helpful with all of our questions and had great suggestions of things to do and places to go. Rooms were quiet and amenities were fantastic. The hotel isn’t in the best location as the safe / desirable side to be on is across the river, but needless to say, it’s a quick walk to get to the good area of town.

10

John

Dec 12, 2024

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Stayed 2 nights

We found the Hotel very easily and only a short walk from the train station. There were plenty of restaurants and bars close by and not far from the Lake.

10

dante

Apr 12, 2025

·

Stayed 4 nights

Perfect location and walking distance to everything!

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Dining

Breakfast feedback is mixed: many enjoyed the quality, while others found it limited or overpriced. An on-site fondue restaurant is also mentioned.

Related guest reviews

10

Sheryl

Nov 30, 2023

·

Stayed 4 nights

East West hotel is excellent, the service us impeccable and the staff was incredibly helpful. The wait staff at breakfast was firstclass with a warm greeting and very attentive. My colleague and I had a wonderful stay and this is one of the best hotels in Geneva.

10

Yixing

Mar 15, 2025

·

Stayed 1 night

The continental breakfast is quite good.

10

Patricia

Jul 29, 2025

·

Stayed 1 night

Wonderful breakfast available, and a lovely terrace in the back.

8

Taha

Dec 29, 2025

·

Stayed 1 night

Personnel très sympathique, chambre spacieuse, excellente emplacement. Nous avons bien apprécié notre séjour. Point d’amélioration: le petit déjeuner n’était pas si diversifié, il serait bien d’avoir plus d’options jusqu’à la fin du service (oeufs, saumon, légumes..)

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10

Plinio

Dec 16, 2025

·

Stayed 3 nights

Café da manhã com qualidade.

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10

JEROEN J

Apr 20, 2022

·

Stayed 1 night

Mooi hotel, prettige locatie. Mooie kamers. Alleen het ontbijt absurd duur. Voor iemand die alleen een schaaltje yoghurt eet met een kopje thee is CHF21 te gortig. Ik melde dit nog en soms is men coulant rekent men niets, of de prijs van een koje koffie. Helaas.

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8

James

Oct 21, 2024

·

Stayed 2 nights

Great location, convenient to everything we wanted to see and do. Room was a good size for two people, space to tuck things away. Find somewhere else to get breakfast, though. 29 Euro for a light buffet was not worth it.

8

RAMI

May 3, 2025

·

Stayed 2 nights

Nice hotel. Bad breakfast

10

Yuri

Feb 7, 2023

·

Stayed 2 nights

Excelente quaint hotel in the city center with a nice fondue restaurant. Would definitely come back

8

Dawn

Aug 27, 2024

·

Stayed 5 nights

Nice small hotel. Great bed and bathroom. Convenient location close to train station (in between very nice and very poor areas of city). Breakfast was ok, coffee was terrrible. Hoped for a nice hotel bar, but no. Expedia “VIP benefit” was not useful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $491	6 $147	7 $248
8 $157	9 $195	10 $268	11 $353	12 $239	13 $316	14 $320
15 $130	16 $206	17 $284	18 $266	19 $198	20 $174	21 $226
22 $172	23 $294	24 $242	25 $263	26 $245	27 $251	28 $251
29 $231	30 $271

Su	Mo	Tu	We	Th	Fr	Sa
		1 $254	2 $254	3 $237	4 $236	5 $249
6 $227	7 $280	8 $280	9 $262	10 $231	11 $231	12 $239
13 $183	14 $231	15 $219	16 $245	17 $241	18 $236	19 $239
20 $205	21 $237	22 $209	23 $176	24 $245	25 $280	26 $269
27 $245	28 $254	29 $245	30 $272	31 $315

Eastwest Hôtel by Malone

Prices for Eastwest Hôtel by Malone

Monthly average prices

About this property

Location

Room options

Suite Duplex

Superior Room

Standard Single Room

Deluxe Room, 1 King Bed

Junior Suite

Guest reviews of Eastwest Hôtel by Malone

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Eastwest Hôtel by Malone

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