Name: Extended Stay America Select Suites - Fayetteville - Owen Dr
Address: 408 Owen Drive, Fayetteville, North Carolina, United States of America, Fayetteville, North Carolina, US
Price range: US$57–US$59 per night
Rating: 6.73

What guests think

Across reviews of Extended Stay America Select Suites - Fayetteville - Owen Dr, guests praise friendly staff and occasional quiet, but many report serious cleanliness problems, pests, and maintenance issues, plus uneven operations with check-in difficulties and occasional room mix-ups.

Many accounts describe aging fixtures, broken door locks, smoke or musty odors, and inconsistent air conditioning, with some noise from nearby roads and other guests. Opinions on the area are mixed: some find it convenient to essentials, while others cite a rough neighborhood and safety concerns. Breakfast is limited or absent in several reports. Expect a budget stay with warm staff but highly variable room and property conditions.

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report dirty rooms and common areas, persistent odors, stained carpets, mold, and pests including roaches and bed bugs; a few mention clean rooms.

Related guest reviews

2

Kim

8 Apr 2024

·

Stayed 2 nights

The room had roaches in the room. I put down a sandwich. The next day a roach came out if it. The most horrible experience ever.i had to shake my clothes out be4 going home.

2

Ashanti

9 Jul 2024

·

Stayed 2 nights

The property was dirty,the room had a bad pet smell and the Tv didn’t work.The complimentary breakfast wasn’t a breakfast.As in the work staff they were very nice and helpful.

2

Lorianne Mertz

12 Jul 2024

·

Stayed 3 nights

The staff was friendly enough, the room was absolutely disgusting dirty!! They moved me to another room that one was just as bad! The whole hotel was filthy filthy filthy

2

Ramasubramanian

1 Aug 2024

·

Stayed 2 nights

I was upset that Expedia would even offer such a place. I felt my money was wasted. 1) saw cockroaches in the room, 2) saw mold in the bathroom ceiling, 3) had booked king size but got queen size bed, 4) no coffee maker, 5) dirt and sand everywhere on carpet and other floor (and it got onto the bed), 6) broken shower, 7) slippery bathtub, 8) broken shelf, 9) broken light, 10) poor lighting, 11) microwave door not opening properly, 12) gave two washcloths and two bath towels and no hand towels. All in all, an awful room and will never stay here again. And if Expedia keeps offering such places, I won’t trust Expedia in the future.

2

Daniel

2 Apr 2024

·

Stayed 2 nights

Roaches, door wouldn’t completely shut, battered walls, peeling paint interior and exterior

8

DeAnna

17 Nov 2025

·

Stayed 1 night

Air conditioning worked, check in clerk was friendly, bed was comfortable, surfaces were mostly clean, but the cabinets were old and chipping apart at the edges, carpet was dirty and stained, and there were no dishes at all.

4

Aaliyah

4 Nov 2024

·

Stayed 3 nights

Conveniently located but has bugs of all kinds 😭

4

Devanie

23 Mar 2025

·

Stayed 2 nights

Hitel did not look like pictures at all. Room was not up to standards. Tubs had stains, kitchen nasty, lights barley work,water wouldnt get hot. Bad area,door locks wouldnt work had to switch rooms

2

LAURA

16 Apr 2024

·

Stayed 3 nights

I have never stayed at such a dump in my life! The grounds were filthy as well as the stairs, walkways. The room had filth all over the walls in the kitchen. The remote didn’t work, and I went to desk and they gave me the wrong remote and I finally got one that worked on the 3rd try. No maid service unless you asked for it which I was not told..

2

Ayisha

6 Apr 2024

·

Stayed 1 night

By far the worse “hotel” I have ever been to in my life! We stopped from a road trip hoping to get a hot shower and a few hours of sleep and were given keys to 3 different rooms because of how dirty they were. In the last one I recorded actual bed bugs crawling in the sink, in the tub and on the bed. My skin itched all the way to the Hilton hotel.

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Rooms

Rooms show wear with aging fixtures, broken locks, inconsistent AC or hot water, and some smoke odors; noise from nearby roads and other guests is mentioned.

Related guest reviews

2

Ramasubramanian

1 Aug 2024

·

Stayed 2 nights

I was upset that Expedia would even offer such a place. I felt my money was wasted. 1) saw cockroaches in the room, 2) saw mold in the bathroom ceiling, 3) had booked king size but got queen size bed, 4) no coffee maker, 5) dirt and sand everywhere on carpet and other floor (and it got onto the bed), 6) broken shower, 7) slippery bathtub, 8) broken shelf, 9) broken light, 10) poor lighting, 11) microwave door not opening properly, 12) gave two washcloths and two bath towels and no hand towels. All in all, an awful room and will never stay here again. And if Expedia keeps offering such places, I won’t trust Expedia in the future.

2

Daniel

2 Apr 2024

·

Stayed 2 nights

Roaches, door wouldn’t completely shut, battered walls, peeling paint interior and exterior

8

DeAnna

17 Nov 2025

·

Stayed 1 night

Air conditioning worked, check in clerk was friendly, bed was comfortable, surfaces were mostly clean, but the cabinets were old and chipping apart at the edges, carpet was dirty and stained, and there were no dishes at all.

6

Rhoderick

28 May 2023

·

Stayed 4 nights

Check in late (early am), arrived with no microwave and remote control tv not working. I have to wait for maintenance to take care of it, maintenance came in like in the afternoon already. The rest of the stay unremarkable, stayed for 4 nights.

2

Donna

25 Nov 2023

·

Stayed 1 night

First arrived I am handicapped. No directions to the elevator. The room 301 Studio king that we paid for my husband and I had to lug up 3 flights of stairs to only finally get in the room to the smoke alarm beeping I can’t even tell you anymore. They switched rooms a floor below and not help or carts This was after driving from NYC 9hrs. I would have moved to another hotel but couldn’t move anymore. I’d like a FULL REFUND I also have pics of the molded bathroom and the microwave had cracks in it why would I cook in it so we orders out 2 hero’s at 8:30 at night after arriving at 5:30 Unacceptable 😡😡😡😡

2

LaTashia Lanee

27 Jul 2023

·

Stayed 1 night

Check in was fine get to first room no ac and got move to another that was a double bed and had to pay an extra 11 dollars which I felt I shouldn’t have to due to no ac in first room. Now I’m second room ac blowing out outside air it feel better outside the room then inside place needs to do better

8

Jacob

15 Mar 2024

·

Stayed 10 nights

There were a few quirks that were annoying, like when i first arrived my door key wouldnt work or the slight off smell to the room. Although the staff were very patient and friendly

4

joe

29 Jan 2023

·

Stayed 1 night

Reserved a non smoking room Got a smoking room. TV volume didn’t work, but supposedly was fixed. Had to convince front desk to switch my room. Just a fiasco overall.

4

Devanie

23 Mar 2025

·

Stayed 2 nights

Hitel did not look like pictures at all. Room was not up to standards. Tubs had stains, kitchen nasty, lights barley work,water wouldnt get hot. Bad area,door locks wouldnt work had to switch rooms

2

Ronald

25 Jul 2023

·

Stayed 2 nights

Road noise is very loud and room is not well insulated to help control it. Saw one of the other guests with a gun. Breakfast was extremely poor.

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Service

Staff friendliness and helpfulness are praised repeatedly, but operations are inconsistent, with reports of overbooking, unattended or difficult after-hours check-in, room/key mix-ups, and slow maintenance response.

Related guest reviews

10

Stacey

8 Aug 2025

·

Stayed 1 night

Nice manager clean rooms safe

2

Maurice

19 Jul 2025

·

Stayed 1 night

I never even stayed because they over book and did not even have a room for me . So I want my money back. Secondly the manager was very unprofessional, rude and extremely unhelpful. Honestly, hotels shouldn’t even have them as a listing on their website. Hotel.com customer still has not resolved the issue. Me and my family couldn’t find another hotel so we had to sleep in the rental car we got from the airport at a save spot at a local gas station. This was the worse experience ever

10

Stacey

29 Jul 2025

·

Stayed 1 night

Staff is really nice and helpful and it’s well lite up here and clean rooms and I felt safe and it’s quiet and ac works wonderful

10

Tamika

3 Oct 2025

·

Stayed 3 nights

Staff was nice Janice helped me out

6

Rhoderick

28 May 2023

·

Stayed 4 nights

Check in late (early am), arrived with no microwave and remote control tv not working. I have to wait for maintenance to take care of it, maintenance came in like in the afternoon already. The rest of the stay unremarkable, stayed for 4 nights.

2

Angel

7 Jul 2025

·

Stayed 1 night

I had problems getting a clean room the First room asigned the bed was not made, the second room the trash was not remover and the 3 room was clean but the carpet was dirty. At around 10:45pm two ladies had a door key to my room and open the door of my room and started to scream and saying that I was in their room. I told them to go to the Office and report it. The Two ladies them left the property.

8

Jacob

15 Mar 2024

·

Stayed 10 nights

There were a few quirks that were annoying, like when i first arrived my door key wouldnt work or the slight off smell to the room. Although the staff were very patient and friendly

2

Edith

6 Feb 2024

·

Stayed 2 nights

This hotel was one of the worse I have stayed in. The walls were dirty and the bathroom was also. The door lock broke and the key could not open it when I went downstairs to report it to the front desk clerk she told me that maybe it was too cold outside and give it a few minutes to see if it will open later. It was about 40 degrees outside. Eventually she (the clerk came to open the door with the master key and surprisingly, it did not open the door either. She didn't know what to do so she gave us another room and said she needed to call her boss for guidance because she was new. After speaking to her boss, she gave us another room but our belongings were still in the original room. After about an hour or so, I asked if they can call a locksmith so we could retreive our belongings and just leave.

10

Stacey

15 Aug 2025

·

Stayed 1 night

Manager Dezmond is awesome

2

Chris

31 Dec 2022

·

Stayed 19,356 nights

Got in after 11 when the office closes and the sign said use the phone on the left for assistance. Stood there and let the phone ring for 5 min the first time and 5 minutes the 2nd time. Finally i just left and went to a hotel down the street with staff in the office.

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Location

Feedback is mixed: some find it convenient to shops and essentials or quiet, while others cite a rough-feeling area, safety concerns, and notable road noise.

Related guest reviews

10

Gloria

7 Mar 2023

·

Stayed 2 nights

I like the closeness of everything needed, ie foods, personals. I don’t like the fact that kid’s run by my room at all hours of the night.

2

Lesya

7 Jun 2023

·

Stayed 1 night

Terrible neighbourhood

4

Juan

20 Jun 2023

·

Stayed 1 night

Ghetto! Completely nasty! Grounds need immediate attention and pressure washing! Cigarette butts everywhere! Greasy walls! Dirty and rusted range hood! Room smelled of smoke when we entered! Kitchen items upon request!? Really?

4

Gloria

30 Apr 2023

·

Stayed 3 nights

I didn’t like where I was placed

10

Angel

28 Aug 2025

·

Stayed 1 night

It was quiet

4

Aaliyah

4 Nov 2024

·

Stayed 3 nights

Conveniently located but has bugs of all kinds 😭

2

Keyoka

30 Nov 2023

·

Stayed 2 nights

Roaches were crawling everywhere and the people who live there were noisy and kept beating on walls and some men kept knocking on my door great price but unsafe no security cameras in areas that need them

6

Julia

6 Jul 2025

·

Stayed 1 night

The area was spot on The place was not up to par It needs repairs

4

Devanie

23 Mar 2025

·

Stayed 2 nights

Hitel did not look like pictures at all. Room was not up to standards. Tubs had stains, kitchen nasty, lights barley work,water wouldnt get hot. Bad area,door locks wouldnt work had to switch rooms

2

Ronald

25 Jul 2023

·

Stayed 2 nights

Road noise is very loud and room is not well insulated to help control it. Saw one of the other guests with a gun. Breakfast was extremely poor.

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Dining

Multiple guests say breakfast is minimal or not provided.

Related guest reviews

2

Ashanti

9 Jul 2024

·

Stayed 2 nights

The property was dirty,the room had a bad pet smell and the Tv didn’t work.The complimentary breakfast wasn’t a breakfast.As in the work staff they were very nice and helpful.

10

Kelly

10 Dec 2023

·

Stayed 1 night

Place was ok just no breakfast

2

Ronald

25 Jul 2023

·

Stayed 2 nights

Road noise is very loud and room is not well insulated to help control it. Saw one of the other guests with a gun. Breakfast was extremely poor.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$65
March	US$68
April	US$72
May	US$62
June	US$61
July	US$60
August	US$59
September	US$78
October	US$70
November	US$69
December	US$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $59	16 $59	17 $59	18 $59	19 $59
20 $59	21 $57	22 $58	23 $59	24 $59	25 $59	26 $59
27 $59	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $59	3 $59
4 $59	5 $59	6 $57	7 $59	8 $59	9 $58	10 $58
11 $58	12 $59	13 $59	14 $59	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 2 Double Beds

Studio, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Fayetteville - Owen Dr

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