Name: Extended Stay America Select Suites - Fayetteville - West
Address: 1381 Walter Reed Rd, Douglas Byrd, Fayetteville, North Carolina, United States of America, Fayetteville, Cumberland County, US
Price range: US$57–US$93 per night
Rating: 7.92

What guests think

Reviews of Extended Stay America Select Suites - Fayetteville - West describe a mixed experience, with recurring reports of roaches and other cleanliness issues, alongside multiple maintenance problems that affected comfort and basic functionality in some rooms.

Guests frequently praise the team, especially Cindy, while also noting limited front desk hours and occasional check in or billing problems. Room feedback highlights hard or uneven beds and issues with A/C, plumbing, doors, TVs, and stovetops, though a few guests described the spaces as spacious or modern. The location is convenient to the hospital and a shopping mall, but some cited safety concerns, including one car theft. Overall, expect budget lodging with notable cleanliness and maintenance trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Few amenities are noted; some guests reported security concerns in the parking area and the property operates with limited lobby hours.

Related guest reviews

8

Robert

5 Mar 2025

·

Stayed 1 night

There is nobody at the desk from 10 PM until 9 AM. The room was neat and clean enough but had a distinct chemical(not cleaning products) smell. The door was open when i got to the room as it wouldn't latch unless it was slammed extremely hard.

4

Eugenia

18 Jul 2025

·

Stayed 1 night

Car was stolen out the parking lot while I was sleep

2

Darren

20 May 2024

·

Stayed 1 night

I ultimately left after I saw all of the bugs that were running through the room. The fact that it is not staffed 24/7 is also a negative. I also did not feel secure. If you have a parking spot specifically for the police at your entrance, something is wrong!!!!!

6

Erin

12 Oct 2025

·

Stayed 3 nights

The staff was fantastic! However, there was mold on the bathroom ceiling, the fridge was rusty and dirty, and the beds were rock hard. The front desk hours are very odd, and you cannot access the rooms without a guest key. The only point of entry is the main door, but it isnt handicap friendly.

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AI-generated summary based on recent guest reviews

Cleanliness

Multiple reviews report roaches and other hygiene issues (dirty showers, floors, mold, odors), though a few guests found rooms clean.

Related guest reviews

2

Marisol

25 Feb 2024

·

Stayed 3 nights

Room has roaches. I will never stay there again. Its horrible! There were roaches in kitchen area and bathroom area. Need to take car of matter ASAP.

2

Brad

15 Dec 2023

·

Stayed 4 nights

Had to change rooms due to roach infestation. The second room had roaches but not as bad. Bed was uncomfortable and was lopsided. The stove top burners kept turning off so cooking took forever. At no time I felt clean in the room. Sleep with all my clothing on and was hesitant to take off my shoes at all. The room door rattled like someone was trying to open it every time another door closed.

2

marcia

8 Aug 2024

·

Stayed 3 nights

The shower was dirty !

2

Joselyn

27 Dec 2025

·

Stayed 2 nights

Bugs everywhere soon as you turn the light off

6

Ashlyn

11 Feb 2025

·

Stayed 1 night

The price and allowing pets is great. You could tell the floor hasn’t been swept or mopped in a while even though housekeeping woke us up at 9:30 to clean even though checkout was at 11. Also breakfast is advertised but not offer for this location.

2

Adam

22 Oct 2023

·

Stayed 4 nights

I stayed one night and there were roaches crawling on the walls (i took a video) Marijuana crumbs in the nightstand they charged me for two nights when i checked out after one

8

Emma

5 Feb 2024

·

Stayed 3 nights

Need to spray the room for roaches

6

Erin

12 Oct 2025

·

Stayed 3 nights

The staff was fantastic! However, there was mold on the bathroom ceiling, the fridge was rusty and dirty, and the beds were rock hard. The front desk hours are very odd, and you cannot access the rooms without a guest key. The only point of entry is the main door, but it isnt handicap friendly.

4

Lewis

18 Jun 2025

·

Stayed 2 nights

Place had bugs!!!

2

Matthew

26 Aug 2025

·

Stayed 1 night

Non-smoking but the hallway, elevator smells cigarette smoke, weed. Room have molds, floor is dirty, bathtub is dirty, dog hair all over. We had to buy a mop, bucket, bleach, detergent and we just cleaned the room. People on the next rooms play loud music, kids playing, mother nagging, kids thomping, banging walls the whole night and we have to find a place to sleep peaceful elsewhere. We ended up checking out and cancelling our supposed a week reservation.

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AI-generated summary based on recent guest reviews

Rooms

Feedback highlights hard or uneven beds and issues with A/C, plumbing, doors, TVs, and stovetops, while a few described the spaces as spacious or modern.

Related guest reviews

4

Sharon

31 May 2023

·

Stayed 3 nights

Nothing was unique. The tv didn't work. The beds looked like jail bunks.

8

Robert

5 Mar 2025

·

Stayed 1 night

There is nobody at the desk from 10 PM until 9 AM. The room was neat and clean enough but had a distinct chemical(not cleaning products) smell. The door was open when i got to the room as it wouldn't latch unless it was slammed extremely hard.

2

Brad

15 Dec 2023

·

Stayed 4 nights

Had to change rooms due to roach infestation. The second room had roaches but not as bad. Bed was uncomfortable and was lopsided. The stove top burners kept turning off so cooking took forever. At no time I felt clean in the room. Sleep with all my clothing on and was hesitant to take off my shoes at all. The room door rattled like someone was trying to open it every time another door closed.

6

Myrion

2 Jun 2025

·

Stayed 2 nights

The room was OK. It appears very clean and neat. Quite spacious and looks modern inside. However, the room had roaches in it but the roaches did not come out. I was cleaning the bathroom mirror and the vibrations from my cleaning disturbed several roaches behind the mirror. A few of them came out and went back behind the bathroom mirror. So I say, lol, those roaches were not a threat but seeing 5-6 big roaches and a baby or two gave me a quick fright but again the roaches did not come out and roam around. Overall it's a decent hotel in a great location.

10

Marvin

26 Mar 2024

·

Stayed 1 night

Great room at a good price

2

Joselyn

27 Dec 2025

·

Stayed 1 night

My room had no hot water . Loud and smelled like smoke . Staff was nice tho

4

Samantha

21 Sept 2023

·

Stayed 1 night

Staff was wonderful but room was dingy and ac didnt work properly

6

Jae

22 Feb 2025

·

Stayed 1 night

My toilet ain’t work the whole time and my room smelled like a lot of cigarettes.

6

Erin

12 Oct 2025

·

Stayed 3 nights

The staff was fantastic! However, there was mold on the bathroom ceiling, the fridge was rusty and dirty, and the beds were rock hard. The front desk hours are very odd, and you cannot access the rooms without a guest key. The only point of entry is the main door, but it isnt handicap friendly.

2

Matthew

26 Aug 2025

·

Stayed 1 night

Non-smoking but the hallway, elevator smells cigarette smoke, weed. Room have molds, floor is dirty, bathtub is dirty, dog hair all over. We had to buy a mop, bucket, bleach, detergent and we just cleaned the room. People on the next rooms play loud music, kids playing, mother nagging, kids thomping, banging walls the whole night and we have to find a place to sleep peaceful elsewhere. We ended up checking out and cancelling our supposed a week reservation.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful—several mention Cindy—but limited front desk hours and some check in or billing issues were reported.

Related guest reviews

2

Lorena

25 Dec 2022

·

Stayed 19,350 nights

I arrived really late night alone with my two daughters and they didn’t have a room avilabld for me so I have to star looking for a different place to stay. The location is terrible. The place is horrific! DO NOT BOOK THIS PLACE

8

Robert

5 Mar 2025

·

Stayed 1 night

There is nobody at the desk from 10 PM until 9 AM. The room was neat and clean enough but had a distinct chemical(not cleaning products) smell. The door was open when i got to the room as it wouldn't latch unless it was slammed extremely hard.

2

Joselyn

27 Dec 2025

·

Stayed 1 night

My room had no hot water . Loud and smelled like smoke . Staff was nice tho

10

Nichole

26 Nov 2025

·

Stayed 2 nights

The front desk staff was awesome hats off to Cindy the manager.

2

William

25 Dec 2022

·

Stayed 1 night

I was never able to Check-in the hotel. The hotel never received the reservation. My experience was very disappointing.

10

VICTORIA

30 Nov 2025

·

Stayed 2 nights

The office staff is great especially Cindy.

4

Pedro Pablo

29 Jan 2024

·

Stayed 1 night

The staff provided a good customerr service in a friendly manner; I asked for a new riom since the A/C was not working and the person in charge help me to swtich the rooms quickly. Unfortunately the rooms are ugly, the smell to cigarrettes are strong, crowdy everywherre and a dig making noise at nigjt. Not recommendable at all, is my 3rd time in a extended stay hotel in different cities, will not book again in this chain

2

Adam

22 Oct 2023

·

Stayed 4 nights

I stayed one night and there were roaches crawling on the walls (i took a video) Marijuana crumbs in the nightstand they charged me for two nights when i checked out after one

2

Darren

20 May 2024

·

Stayed 1 night

I ultimately left after I saw all of the bugs that were running through the room. The fact that it is not staffed 24/7 is also a negative. I also did not feel secure. If you have a parking spot specifically for the police at your entrance, something is wrong!!!!!

6

Erin

12 Oct 2025

·

Stayed 3 nights

The staff was fantastic! However, there was mold on the bathroom ceiling, the fridge was rusty and dirty, and the beds were rock hard. The front desk hours are very odd, and you cannot access the rooms without a guest key. The only point of entry is the main door, but it isnt handicap friendly.

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AI-generated summary based on recent guest reviews

Location

Convenient to the hospital and a shopping mall, though one reviewer disliked the area and another noted safety concerns.

Related guest reviews

2

Lorena

25 Dec 2022

·

Stayed 19,350 nights

I arrived really late night alone with my two daughters and they didn’t have a room avilabld for me so I have to star looking for a different place to stay. The location is terrible. The place is horrific! DO NOT BOOK THIS PLACE

6

Myrion

2 Jun 2025

·

Stayed 2 nights

The room was OK. It appears very clean and neat. Quite spacious and looks modern inside. However, the room had roaches in it but the roaches did not come out. I was cleaning the bathroom mirror and the vibrations from my cleaning disturbed several roaches behind the mirror. A few of them came out and went back behind the bathroom mirror. So I say, lol, those roaches were not a threat but seeing 5-6 big roaches and a baby or two gave me a quick fright but again the roaches did not come out and roam around. Overall it's a decent hotel in a great location.

4

Eugenia

18 Jul 2025

·

Stayed 1 night

Car was stolen out the parking lot while I was sleep

8

Emma

27 Jan 2024

·

Near the hospital and Shopping Mall

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Dining

Not enough information in reviews.

Related guest reviews

6

Ashlyn

11 Feb 2025

·

Stayed 1 night

The price and allowing pets is great. You could tell the floor hasn’t been swept or mopped in a while even though housekeeping woke us up at 9:30 to clean even though checkout was at 11. Also breakfast is advertised but not offer for this location.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$72
February	US$73
March	US$73
April	US$79
May	US$77
June	US$73
July	US$86
August	US$77
September	US$68
October	US$64
November	US$71
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $57	17 $60	18 $65	19 $69
20 $60	21 $60	22 $61	23 $60	24 $61	25 $90	26 $90
27 $76	28 $74	29 $76	30 $75

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $91	3 $90
4 $74	5 $74	6 $74	7 $74	8 $74	9 $93	10 $90
11 $77	12 $78	13 $78	14 $78	15 $75	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Studio, 1 Double Bed, Refrigerator & Microwave

Standard Studio, 2 Double Beds, Refrigerator & Microwave

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Fayetteville - West

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