Comfort Suites Oshkosh West

Our stay at Comfort Suites Oshkosh was average. The biggest plus was the friendliness of the staff and the convenience of nearby shopping. Otherwise, this review would be very different. The hotel itself is pretty outdated. Therefore, the cleanliness was just so-so. We had a two queen suite. The small pullout couch had multiple stains on the cushions and the carpet is old and definitely needs replaced or deeply cleaned. The game room could be fun if you are willing to spend some extra money to play pool or gamble. During our stay, the ping pong table was "out of service" due to the lack of paddles. I guess you could bring your own or purchase them at Walmart a few miles away.

Pool was dirty, looks like it wasn’t clean in months The heating system didn’t work, the hallway rugs were filthy, the only good part of the stay was the breakfast

No hot tub. Game room was nice but had to pay to play everything. Bonus was the happy hour

No hot tub in pool area

The kids loved the breakfast. The room was neat and clean. Plenty of space for 5 of us. Pool was alright. Little chilly, but you get used to it. No hot tub. The game room needs some attention. Pool balls missing, no dartsc

Avoid This Hotel – Dirty, Poorly Maintained, and Badly Managed I would not recommend staying at this hotel based on our recent experience. We had to switch rooms during our stay, and unfortunately, both rooms had serious cleanliness and maintenance issues. Room 1: Mold around the bathtub Peeling paint under the showerhead A pull-out sofa with a ripped zipper on the cushion and visible interior, stains and ripped couch pillow. The bathroom floor was sticky and dirty — I had to clean it myself before my kids could use it Room 2: Still had mold in the bathroom, though less than the first Two lights by the bed were burned out One window had a large spiderweb crack Other Issues: The elevator was filthy, with a gross floor and grimy number panel The kiddie pool was shut down with a plastic chair in it and a sign saying "out of order" The main pool was murky and smelled like swamp water — clearly not properly filtered or chlorinated The front desk was constantly unattended — we always had to ring a bell, and when someone did show up, they didn’t know the answers to basic questions and had to ask a manager This hotel clearly has major maintenance and staffing problems. I regret staying here and wouldn’t recommend it to anyone, especially families with children. Spend your money somewhere cleaner, safer, and better managed.

The pool is gross on the bottom. The fitness center is closed. The cleanness is questionable. The “market” is very limited. The parking is crazy. And when someone leaves their room it shakes the whole floor and is so loud. I definitely do not recommend this hotel.

Pool area was not clean. It had a kiddie pool that would have been great had there not been sand in the bottom of the pool for any apparent reason. The adult pool needed to be cleaned also with chunks of rubber mulch in the bottom of it.

Kid pool was closed. But other pool open still. New game room was great!

Good location. Room was very spacious but seemed loud from hallway and floors above. Sleeper sofa bedding not stocked in room; Had to pay for everything in game room; Breakfast was disappointment- apple juice watered down, waffle maker wouldn’t fully cook waffles, slow to restock items

There was mystery stains and crud on our bed skirt. It was clear it had not been washed after the last person had used it. The front desk person was very nice though and gave us a new room. The shower in that room had hair on the shower wall from a previous guest though.

Very dirty. Floors were sticky. The floor we were staying on had such a bad odor. The room was not very clean. The shower had mold all over . The elevators stunk like b.o. trash was over flowing.

The room was dirty. The fridge had old food in it.

The whole hotel was clean and smelled so nice the whole time. The staff was super nice and alwas helpful. The amenities were great from the indoor pool to the game room that had ping pong table and a pool table

Our room was clean but the carpet in the hallway was filthy and the number of cigarette butts in the parking lot was disgusting

They put us in a handicapped room (there were plenty of rooms available. The view from the room window was the back of the concrete hotel sign. The bathtub was dirty, the bathroom walls and floor were dirty. The elevators were awful (floor, walls, doors and panel). I will not stay at this property again.

Let's just say, I wouldn't stay at this property ever again, nor would I suggest it to anyone. The room stunk like curry. As soon as we opened the room door, we were overtaken by a strong odor of curry. It was super nauseating. The bathroom floor around the toilet was wet and dirty. The toilet leaked water and there appeared to be urine stains on the floor. The towels and bedsheets were dirty with hairs sticking out of them. I was rather disgusted with whole room. At least the front desk person was nice at check-in.

The shower curtains didn’t go down all the way so when we showered, the floor was really wet. We had to use a lot of towels on the ground. The bed sheets and pillow cases didn’t smell clean. Honestly the pillows in my brother’s room, smelled musty. Not the pillow case, but the pillow itself. You can tell the hotel needs so touch ups. Their shampoo, conditioner & bar of soap was weird layer texture. We had to go buy our own. Maybe we’re just being too picky.

Clean room, friendly staff, convenient location.

I am extremely disappointed. My room smelled like a wet dog, the bathroom was gross, the bathroom floor was covered in some sort of greasy film, we could not get hot water in the sink, and the walls were filthy. I am not usually picky about my hotel rooms. I have stayed in lots of hotels. This one, by far, was one of the worst. The only reason I have it 2 stars is because the beds were comfortable and there was free breakfast. I will not stay here again.

The air is loud in the room and you can hear everything happening around

Comfortable, spacious rooms

Room conditions: The air conditioning in my first room did not work. I had to switch rooms, which was very inconvenient as I had to repack everything, but it was necessary because the hotel staff had the heat running throughout the building despite the very hot weather outside. Air quality: The hallways were filled with overpowering smells of spices, strong cleaning products, and air fresheners. My mother, who has a lung disease, was severely affected by this during the weekend. Cleanliness: The bed in my room had bed bugs. Pool area: The pool room was unbearably hot because of the sun shining through the glass windows all day and the heat running in that area. We tried to open the doors for ventilation, but staff told us to keep them shut, making it nearly impossible to enjoy the pool. Bathroom: The shower only had cold water and no hot water available. Breakfast: The food was unacceptable—eggs were runny and uncooked, and the juice was watered down. To make matters worse, this trip was for a family funeral, which made the experience even more stressful and upsetting. Given the severity of these issues, I am requesting a refund for this booking. I also ask that you investigate this property to prevent other guests from experiencing similar problems.

The room was okay. Water pressure in the shower was very low. Water not very hot in the faucets. Bed was comfortable, though. Breakfast was disappointing. They weren't able to keep the items stocked. No plates or forks. Had to use a spoon to eat eggs and sausages in a styrofoam bowl. The scrambled eggs were not very tasty. Boiled eggs were better but they ran out and did not refill while we were there. No bananas. One orange was left.

Big rooms, the girl in charge of the continental breakfast was so sweet and helpful! Breakfast was great! Rooms were big and clean and hotel offered games.

The room had a musty smell whenever the fan was shut off.

Booked this hotel on a last minute little trip. The hotel is nice and clean, bed was comfortable with lots of pillows. Smelled very clean when we walked in, room was very nice with lots of convenient plugs for chargers all over. Only issue was that the AC unit was a little loud in our room and from the room above us we could hear a vibration from their unit kicking on and off all night, but it was not terrible for us, kinda like a white noise deal lol.

Good location. Room was very spacious but seemed loud from hallway and floors above. Sleeper sofa bedding not stocked in room; Had to pay for everything in game room; Breakfast was disappointment- apple juice watered down, waffle maker wouldn’t fully cook waffles, slow to restock items

Ran out of hot water 2 different times during my overnight stay

The pools very poor condition, toilet leaked, sink didn’t drain, no water pressure, mold in shower and by thermostat

I have stayed here the last 4 years for a yearly event that brings me into town. This year was disappointing. We showed up around noon before going to our event to make sure our room would be ready as we would not be back to the hotel till after midnight. They told us it would be ready and checking in after midnight was not an issue. We came back just after midnight and they said they did not have a room for us as our rooms AC was broken. Being it was after midnight at this point there were no other options in town to stay at and was exactly why I went out of my way to stop in around noon. After 40 min. they finally got us into a room but was not the one we had booked, it did not have enough beds, and they gave us someone elses room who had not showed up yet so I felt bad for them. The room we got into did not have bedding for the pull out couch and when I asked they only had a blanket and no comforter. The room was actively dirty, and trash inside the pull out couch. I honestly mostly felt bad for the workers. The lady who helped us at noon was the same lady who helped us at midnight and she said she had been working since 7a and was doing everything from the desk, to laundry to housekeeping. I could tell she was frazzled and did not know what to do. She was exhausted and I felt awful for her. Please get proper staffing so your hotel can run properly. I get that stuff happens and do not blame her, you could tell she was overworked and she did the best she could!

Overall, was an okay stay. Service needs work - there was a longggggg line to check in and get assistance, even though there was 2 employees

Cleanliness and friendly staff.

TV didn’t work. Shower lukewarm. Policy is to not clean rooms.

Decent place with very nice staff. Housekeeping never came and our keys never worked. Slightly run down but worth the price.

2 night stay, room not ready at check in, waiting 15/20 minutes. First night fine. Second day went out in morning all fine came back to room about 12 and a member of staff asked why we’re not checking out as only staying for 1 night? We explained that we had booked and payed for 2. We went to the checking desk and told Expedia had only paid them for 1 night and WE needed to talk to Expedia to pay for 2nd night! After a lot of messages to and from Expedia the mgr agreed to sort it out, which he did. Poor communication with Expedia and hotel

Staff was VERY friendly, pleasant and helpful. Room was clean and spacious. GREAT BREAKFAST! Lots of yummy choices including eggs, sausage, biscuits and gravy and delicious waffles. Great place to stay and lots to do in the area.

2 night stay - First evening was woken by blaring alarm from neighboring room at 5 am, called the front desk and was told that they would call the room. Waited for 5-10 mins and alarm did not stop, had to go down to the lobby to convince the staff that the guest should probably be checked on to ensure they were ok. Staff member knocked on door with no answer and shrugged his shoulders. I had to recommend that he maybe should go in the room for a wellness check of the guest. Turns out the guest was ok but just a heavy sleeper. Following morning shower was broke and would not turn on, resolution was to give a key to another room to travel between for a family of 5 to shower for the day because maintenance was not there that day. Then later in the evening we had to ask if we could get a new room with a functioning shower, which was accommodated. Staff seemed to give little interest in resolving problems or offer some kind of compensation for the inconveniences.

First room we were checked into had maintenance issues with HVAC & had a huge heater on at 113 degrees. Second room was ok. There were hair & stains on top sheets & comforters. We didn’t ask to change out as it was already late when we arrived. The front desk lady was not friendly at all. I had numerous encounters with her when I would ask for towels daily & she still was rude and acted like I was bothering her every time. The breakfast attendant was very friendly though & tried very hard to keep up with providing food to a busy hotel. The Houseman was also friendly & my husband and I enjoyed our conversations with him. Our trip was for a bowling tournament and if we do get a chance to come to Wisconsin again we will probably select a different hotel next time.

Had to revisit the front desk 3 times after check in due to our room key not working. Wound up switching rooms. The ac in our room was very loud. Other than that the room was clean and comfortable.

The room was large and very clean. I liked the channel guide for the tv. Initially, the entrance was a bit tricky to find getting to the hotel; it's tucked away behind fast food places on the frontage road.

really nice service. location around lots of stores & restaurants.

It was close for us to the university

The room we got is spacious enough for a family of 6. The location is surrounded by restaurants and stores and even by the movie theater.

Quiet and safe area. Nearby fast food chain nearby and m right off the highway. First thing i noticed was as soon as you walked in, it smells so good in the lobby!

Zero parking spaces for hotel guests. I had to park at the Jimmy John’s next door. Property has seen better days. The building is older and has a bad facelift. Beds were great and room was large. Good place to stay as a plan B

Convenient location near the Interstate. East to access everything in Oshkosh and a great place to stay for a Packers game. The breakfast was great and we enjoyed the fitness facility. The indoor pools are nice for families. Clean, quiet, fresh. Highly recommended.

Clean room, friendly staff, convenient location.

Missed driveway into hotel. Good breakfast

Close to everything, food, shopping,movies & college. Large rooms w/sitting area. Bathroom tubs could use a little work but overall nice hotel.

Breakfast was great, room was clean.

House keeping guy was very kind and cheerful. The room was very comfortable and clean. The bed was wonderful. Our only complaint was Dst morning when we came to breakfast all hot food and waffle batter were empty.

The public bathrooms were dirty for two days... They ran out of eggs for breakfast...

Room conditions: The air conditioning in my first room did not work. I had to switch rooms, which was very inconvenient as I had to repack everything, but it was necessary because the hotel staff had the heat running throughout the building despite the very hot weather outside. Air quality: The hallways were filled with overpowering smells of spices, strong cleaning products, and air fresheners. My mother, who has a lung disease, was severely affected by this during the weekend. Cleanliness: The bed in my room had bed bugs. Pool area: The pool room was unbearably hot because of the sun shining through the glass windows all day and the heat running in that area. We tried to open the doors for ventilation, but staff told us to keep them shut, making it nearly impossible to enjoy the pool. Bathroom: The shower only had cold water and no hot water available. Breakfast: The food was unacceptable—eggs were runny and uncooked, and the juice was watered down. To make matters worse, this trip was for a family funeral, which made the experience even more stressful and upsetting. Given the severity of these issues, I am requesting a refund for this booking. I also ask that you investigate this property to prevent other guests from experiencing similar problems.

The room was okay. Water pressure in the shower was very low. Water not very hot in the faucets. Bed was comfortable, though. Breakfast was disappointing. They weren't able to keep the items stocked. No plates or forks. Had to use a spoon to eat eggs and sausages in a styrofoam bowl. The scrambled eggs were not very tasty. Boiled eggs were better but they ran out and did not refill while we were there. No bananas. One orange was left.

Breakfast was bad, lot of nosie

Very good food variety, which can be really rare nowadays. Great muffins and eggs.

Staff was VERY friendly, pleasant and helpful. Room was clean and spacious. GREAT BREAKFAST! Lots of yummy choices including eggs, sausage, biscuits and gravy and delicious waffles. Great place to stay and lots to do in the area.

Great breakfast

Good location. Room was very spacious but seemed loud from hallway and floors above. Sleeper sofa bedding not stocked in room; Had to pay for everything in game room; Breakfast was disappointment- apple juice watered down, waffle maker wouldn’t fully cook waffles, slow to restock items