Is parking available at the property?

Yes, self-parking is available on-site for a fee of USD 10 per stay, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the property located in relation to key landmarks?

The hotel is located near Bradley International Airport, within a 10-minute drive of the Connecticut Convention Center and Windsor Arts Center. It is approximately 2.1 miles from the Farmington River and 3 miles from Loomis Chaffee School.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, operational from May to September.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Residence Inn by Marriott Hartford Windsor

Average nightly price at Residence Inn by Marriott Hartford/Windsor by month, last 12 months (USD)
Month	Average price
January	US$108
February	US$111
March	US$115
April	US$124
May	US$173
June	US$197
July	US$201
August	US$148
September	US$174
October	US$161
November	US$128
December	US$116

What guests think

At Residence Inn Hartford Windsor, travelers like the spacious suite layouts with kitchens and lofts and frequently praise friendly staff, but reviews note inconsistent cleanliness and maintenance, mixed breakfast quality, and recurring complaints about large deposits or billing holds.

The location is convenient to Bradley Airport and major highways, with many guests finding the grounds quiet and well kept. Suites offer ample space for families, and amenities such as the indoor pool, outdoor grills, and a laundry room are appreciated. Expect roomy accommodations and useful amenities, but review deposit policies and recent room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, outdoor grills/picnic areas, and a laundry room are appreciated, with grounds often described as well kept. Some note a parking fee and a small gym; a few encountered issues like missing grill propane.

Related guest reviews

10

Paula

2 Sept 2025

·

Stayed 2 nights

Large kitchen, pet friendly

10

Karen

14 Jul 2024

·

Stayed 2 nights

From my 8 year old: Its very nice and clean. Nice pool and breakfast area. The staff are very nice.They have a nice gym thats cool I loved it. We came to this hotel after being turned away by another area hotel that had overbooked and did not have a room for us. We arrived here at 9:30 on a Friday night with 2 children and a senior citizen. The. man working the front desk was so welcoming and kind. We were pleased with everything about our stay. The room was large and comfortable. The pool was very clean and never crowded. They saved our weekend!

2

Angela

4 Jul 2025

·

Stayed 6 nights

The only thing great about this place was it was quiet. When we walked in the loft was dirty. The floor in the kitchen was filthy, the dinning table was dirty it had crumbs. They walked in our room twice without knocking. The last day of our stay we felt rushed they walked in our room at 10:45 am when check out is at 12. There was no propane for the grill. Breakfast was great!

10

Terrence

6 Jul 2025

·

Stayed 3 nights

Stayed 3 nights. Super friendly professional staff. Grounds very well kept. Room very clean, spacious and comfortable. Our room was close to the highway but the soundproofing in this facility is excellent! The pool was clean, well managed and comfortable and so was the grill/picnic area. Very pet friendly. We used the laundry room too and it was perfect for our needs. Would stay here again for sure.

4

Sharon

29 Jun 2025

·

Stayed 2 nights

Very smelly musty room. Had to buy air freshners to try to handle the smell. The room was a good size. Paid more for this hotel because all the pictures showed a basketball court. The court is no longer there. Marriott you can do better than this hotel.

6

Gloria

18 Jul 2023

·

Stayed 3 nights

Staff was very friendly, breakfast was great, gym was small, nice and clean. My only complaint is that we requested cleaning twice and no one came. They did provide towels upon request

10

Werner

13 Oct 2025

·

Stayed 5 nights

Laundry and Kitchen perfect

8

Erin

30 Jun 2025

·

Stayed 1 night

Great to have an indoor pool where the kids could play together. The breakfast had plenty of options. Overall this was a good place to stay for a baseball tournament.

6

AnnMarie

28 Sept 2025

·

Stayed 2 nights

The property and room were fine but not worth the amount we had to pay. Plus why are they charging for parking?

10

Charles

4 Sept 2023

·

Stayed 2 nights

Staff here is the nicest I have run into in all my travels. The pool and patio area is well maintained and spotless. The outdoor grill was a great touch and allowed us to have a team cookout as the girls were swimming.

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Cleanliness

Cleanliness is inconsistent: several guests found rooms and common areas clean, while others reported odors, pests (ants or fleas), and dirty bathrooms or linens. Housekeeping frequency and responsiveness were uneven, with multiple reports of missed or delayed service.

Related guest reviews

6

Kristine

18 Jun 2023

·

Stayed 1 night

I have to say I may not have given a poor review-despite the issues-if I didn’t feel like I was blown off at check out. When we first entered our room I went to close the door and noticed many ants on the inside. There was a piece of food not swept up and they were all over. Ok- I cleaned it up. Then I noticed the kitchen floor not really clean, and the shower floor was not clean. There was urine on the bottom of the toilet not wiped up as well. I still did not complain to anyone. In the morning, I went to throw away a napkin on the desk, and the napkin and desk was covered in ants! My daughter was sleeping right next to this desk! I know it’s just ants, but come on. I don’t like to complain, and did not want to have a confrontation because I understand everybody has a job to do. But when I checked out, I mentioned my concerns, and I was told sorry I know this is what happens with outdoor rooms. ?! Then was told oh you pre-paid I have no receipt have a good day and nothing else. She was friendly enough, but did not seem to take my concern seriously. My daughter and husband were still in the room, and in seconds after I checked out, somebody came right into the room to clean. I have never seen that before! I assume it was because they were told there were ants, so they had them go right in, but they felt very rushed. The cleaners actually waited outside the door, and when my husband opened it they said, are you done now? Please contact me to discuss further

6

Richard

25 Sept 2025

·

Stayed 6 nights

Had to ask twice to get the room serviced. It was suppose to be every two days. I had to get towels on day 3 and ask for a service. When the room was serviced the soap bar was not replaced or a new one left. The hand towels were not replaced and when I went to the front desk they didn't have any. The for have not been vacuumed in 6 days.

2

Steve

21 Jul 2024

·

Stayed 1 night

The room was gross, there was urine left in the toilet. The room had a disgusting smell. I was there with my son because of a baseball game and outside our room, there was a huge group of people smoking weed. Even our room smelled like weed. I will never stay there again. If we hadn’t gotten in so late and have to leave early for the next game, I would have gone somewhere else. The staff was great but the place was gross.

6

Erin

26 Aug 2025

·

Stayed 1 night

Our room was clean but smelled musty. The staff were very friendly.

4

Chang

26 Oct 2024

·

Stayed 6 nights

The room was not clean but ok. The biggest problem was a SMELL from the bathroom.. like fungus kind of smell all day long..It was so bad even could not sleep.

10

Kathleen

20 Oct 2025

·

Stayed 8 nights

Kitchen was adequate, enough for what we needed. We never did have cleaning services. We had to request it at the front desk and then they came when we were just ready to take showers. They did come with clean towels the night before we left.

2

Kirstie

27 Apr 2025

·

Stayed 1 night

Room disgustingly dirty, dried food on the floor on chairs, stove was covered in layers of grease. And no hot water

6

Gloria

18 Jul 2023

·

Stayed 3 nights

Staff was very friendly, breakfast was great, gym was small, nice and clean. My only complaint is that we requested cleaning twice and no one came. They did provide towels upon request

4

Tina

24 Sept 2024

·

Stayed 1 night

1st room was dirty 311 dirty dishes left in drawer something dirty dried up on the side of the fridge, shower head was moldy shower wasn’t cleaned well. 2nd 1014 bed sheets were so thin should been throw away, bed had blonde hair and random paper in sheets. Pull out bed mattress was stained from top to bottom, old food was left in the corners of the pull out sofa!! Ridiculous for the amount of money I spent! I was waiting for a return phone call but I haven’t heard back!

2

Harold

13 Apr 2025

·

Stayed 1 night

Fleas were found in one of the beds and the room had a funky stuffy smell. Average cleanliness. Only positive - breakfast was great! Over priced for this type of experience- thank goodness we only stayed for one night- no choice no other room available. No refunds or credits was ridiculous, hotel blamed Expedia for not being able to give us any credits back.

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Rooms

Suites are spacious with kitchens and loft layouts that work well for families, and many find units comfortable and quiet. However, decor feels dated and multiple reports cite maintenance issues (locks, plumbing, HVAC, and in-room equipment) and occasional highway or upstairs noise.

Related guest reviews

6

William

16 Mar 2025

·

Stayed 1 night

Coffee maker in the unit did not work. No coffee cups. Which for an earlier riser is not how you want to start your day.

10

Brian

1 Aug 2024

·

Stayed 1 night

Spacious- we only needed a one night stay but it’s big and would chose this for any longer time away

8

Paul

20 Apr 2025

·

Stayed 1 night

I had to move from a downstairs room because I could hear every movement above me especially the loud music they were playing. The front desk was very accommodating in relocating me to a quieter location.

10

Jennifer

22 Apr 2025

·

Stayed 3 nights

I really like the 2 floors

8

Rashaan

4 Jan 2025

·

Stayed 2 nights

The location was excellent for the purpose of our trip. The room had 2 bedrooms and 2 bathrooms that accommodated our family perfectly. We were able to be in 1 place (no adjoining rooms). We will definitely come back.

10

Aimee

25 Dec 2025

·

Stayed 6 nights

The room was very spacious, with a separate downstairs master suite and upstairs loft bedroom/bath. The staff was very accommodating to any need we had and checked on us throughout our stay. Our only "complaint" was that the breakfast was either soggy or hars but they did have a wide selection. We would definitely stay again with our family.

8

Jennifer

29 Mar 2024

·

Stayed 1 night

The room offered great space for our family of 5, including two teens, to spread out. The front desk staff was very friendly and welcoming. The finishes were outdated but fine for our purposes!

6

Santhosh

4 Jun 2025

·

Stayed 1 night

I have been staying here over past 10 years on my trips; however this time the HVAC unit was very noisy and disrupted my sleep. The noise is not something the cleaning crew/ staff would have missed. I notified the front desk. Everything else was great. I will stay again considering it as an isolated event for now.

8

Scott

7 Oct 2024

·

Stayed 1 night

Overall, very reasonable hotel. Safe and clean. But it was quite loud as it was right next to interstate 91. If I stayed here again, I would ask for one of the units away from the highway.

4

Mark

20 Jan 2025

·

Stayed 1 night

The hotel and my room were Good, i had to switch rooms because the deadbolt lock wouldn't close. Only to go to a new room that the deadbolt didn't close either. I had to wedge a chair against the door. They said maintenance left for the day and would come by in the morning but no one came by. There wasn't any dish detergent or dish sponge in the room to vlean the dishes.I was told someone would bring these items to me, but no one did. When I called the front desk they said the person left for the day, and he was the only person on the clock so he couldn't leave the front desk. At this point I waited until the morning to go and get the cleaning supplies. I spoke to the manager at checkout and she said she would compensate me with points. I did not get any additional points on my BonVoy account up to this point.

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Service

Staff are frequently described as friendly, welcoming, and accommodating, with several shout-outs to breakfast hosts and efficient check-in. However, there are repeated complaints about rude or unhelpful interactions, slow responses to requests, and issues around large or undisclosed deposits and billing holds.

Related guest reviews

2

Ciara

3 Aug 2025

·

Stayed 1 night

They were mean rude and threatened to put me out before I could even check in !

10

Carmen

12 Jan 2025

·

Stayed 1 night

When we did the check n the gentleman was very friendly and explained the reward program, I love it

6

Lorane

1 Jan 2025

·

Stayed 3 nights

I liked the floor plan of the units as well as the buildings, liked the accessibility of parking, easy access to the highway. The front desk staff was not very friendly or even warm to guests, although the checkin process was easy that’s because of the technology, not because of the interaction with the staff. I asked if the sofa bed was made up as there was 2 people and the young lady said there should be bedding in the closet, if it’s not there come back and get some, good customer care would say we don’t make up the sofa beds but here is the bedding especially since it was 29degrees outside. Upon check out I asked for a receipt and was told because I booked thru a 3rd party I have to get it from them. I have worked in the travel industry for over 25 years and find this type of customer service to be very unacceptable.

10

Chad

31 May 2025

·

Stayed 1 night

Great Service- Great Breakfast, I got there right at 9, and the Lady made sure I had some food, she was very nice.

2

Matthew

1 Apr 2025

·

Stayed 1 night

Rude staff very dated not a typical residence inn stay. Fire rude woman at front desk.

2

Tameka

5 Jan 2026

·

Stayed 28 nights

I had the worse exoerience ever. Outside of the many complaints placed regarding housekeeling, the constant clogging of the bathroom sink and bathtub. The AGM Mike canceled my second reservation without explanation. When i asked, i was met with rude and dismissive customer service. The AGM lied about there being a 48 hour reentry policy for the property. When asked to see the policy he refused and called the police on me. He abused his power and weaponized the police against ne vecause i am a black woman. Completely disgusting behavior. The ,

10

Kevin

21 Nov 2025

·

Stayed 3 nights

Staff is great

8

Mark

29 Jun 2025

·

Stayed 5 nights

The staff was extremely friendly, especially the woman who prepared the breakfast daily. She is a keeper, that's for sure!

2

Georgette

6 Jul 2023

·

Stayed 7 nights

The hold on our card was almost triple the cost of our stay. We ended up having to call in the police and file a claim for fraudulent charges to get the over draft from the hotel returned to our account. The staff was unwilling to help with the charges. We did not have enough money to feed our children dinner the last night of our stay. Knowing this was due their error the staff did not as much as offer a free snack to them. (thankfully we had some in our vehicle). Thanks to our banks help we got our funds back less what they were owed. We had to go to the desk to get towels. No room service. Got a room with a small kitchen, no cutting board, no pans, no oil, no salt and pepper. Unable to use this feature. Staff was ready to have us leave before we had even had the breakfast buffet. No housekeeping for towels but ready to kick us out without resolving the over charge.

10

Linda

2 Sept 2025

·

Stayed 4 nights

The staff exceeded my expectations. They were helpful and very nice.

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Location

Convenient to Bradley Airport and major highways, with a generally quiet, safe feel and nearby stores and restaurants. Some guests found it remote or inconvenient without a car, and highway-adjacent units can pick up traffic noise.

Related guest reviews

10

Rene

31 Dec 2024

·

Stayed 5 nights

Clean room. Location not far from stores and restaurants. Good breakfast. Friendly checkin

8

Carol

15 Oct 2024

·

Stayed 3 nights

Good location for day trips to RI, MA and VT. Free breakfast was good and having full kitchen is a plus.

10

Sheri F

28 Oct 2024

·

Stayed 2 nights

I enjoyed my stay and was happy to be off the beaten path. The property is on a beautiful tree-lined street and felt like a home away from home. Suite's kitchen was well-stocked w plates, utensils and kitchen basics. Breakfast was warm and a nice assortment of food. Front desk staff was friendly and helpful!

10

Susan

2 Feb 2025

·

Stayed 1 night

Close to airport and our destination. Fit all the requirements

8

Marc

21 Mar 2025

·

Stayed 2 nights

Good efficiency stay location. Not convenient if you do not have car

8

Scott

7 Oct 2024

·

Stayed 1 night

Overall, very reasonable hotel. Safe and clean. But it was quite loud as it was right next to interstate 91. If I stayed here again, I would ask for one of the units away from the highway.

10

Marion

6 May 2025

·

Stayed 3 nights

Nice clean room comfortable bed and great location. Breakfast was good

10

Alisa

7 Jan 2026

·

Stayed 4 nights

From the moment I arrived, I could tell the Residence Inn Windsor staff was exceptional! I was greeted warmly, accommodated entirely and the rooms were big and spacious. Further, I had cleaning service every day! A hidden jewel of a hotel 5 minutes away from Bradley Airport. I'll definitely stay there again.

10

Nancy

22 Apr 2024

·

Stayed 1 night

In a lovely quiet area no truck noise!

8

Charles

21 May 2023

·

Stayed 1 night

Very good place and conveniently located near RT 91.

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Dining

Breakfast is included and often praised for variety, but quality and replenishment are inconsistent, with reports of lukewarm food, items running out, and occasional service lapses.

Related guest reviews

6

Lisa and Evelyn

11 Oct 2024

·

Stayed 1 night

Outdated; Breakfast suppose to be hot was Luke warm

8

Steven

30 Apr 2023

·

Stayed 2 nights

The deadbolt on the door did not work, so we pulled the desk in front of it at night. The included breakfast was advertised as being available on Sunday until 9:30, but when we went at 9:10 there were no plates, no bagels, bread, or English muffins, and other limited options. When this was mentioned to the desk staff, we got an eye-roll, a sigh, and one plate.

8

Gail

13 Apr 2025

·

Stayed 2 nights

Breakfast was ok no syrupand cold coffee

10

Chad

31 May 2025

·

Stayed 1 night

Great Service- Great Breakfast, I got there right at 9, and the Lady made sure I had some food, she was very nice.

10

Aimee

25 Dec 2025

·

Stayed 6 nights

The room was very spacious, with a separate downstairs master suite and upstairs loft bedroom/bath. The staff was very accommodating to any need we had and checked on us throughout our stay. Our only "complaint" was that the breakfast was either soggy or hars but they did have a wide selection. We would definitely stay again with our family.

6

Jill

10 Dec 2025

·

Stayed 4 nights

Suggestion to serve hot/warm food. And make food and condiments are continuously filled

8

Erin

30 Jun 2025

·

Stayed 1 night

Great to have an indoor pool where the kids could play together. The breakfast had plenty of options. Overall this was a good place to stay for a baseball tournament.

10

Wendy

25 Feb 2024

·

Stayed 2 nights

Great breakfast buffet

8

Ronald J

15 Dec 2025

·

Stayed 1 night

yes and yes room was spacious and clean staff very helpfull and friendly very impressed with breakfast buffet will defiantly not hesitate to stay at a Marriot residence inn again

8

Laura

21 Feb 2025

·

Stayed 1 night

Room was bilevel on 2nd floor. Very well stocked and comfortable. A few annoyances- tv didnt work in the living room (but there were 2 others), and the shampoo container was empty. The breakfast was very good and staff there was very friendly.

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Residence Inn by Marriott Hartford/Windsor

Prices for Residence Inn by Marriott Hartford/Windsor

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Studio, 1 Queen Bed with Sofa Bed

Loft, 2 Bedrooms

Studio, 1 King Bed with Sofa Bed

Guest reviews of Residence Inn by Marriott Hartford/Windsor

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Hartford/Windsor