Kompose Boutique Hotel Houston Cy-Fair

Overall everything was fine except that the rooms are cleaned every 3 days and I stayed for 6. Wished they cleaned it at least every other day

They bought an old hotel, slapped some paint on it, put some fancy bling on & called it a "boutique" hotel. What an insult to a boutique hotel! I paid for a king apartment room but at check-in he said my room was on the 3rd floor but the elevators were broken. I asked for the same type room on the first floor, he gave me the key cards but never told me he put me in a smaller studio room, which was cheaper but didn't refund me the difference! I get into the room and it's humid. The air is on and blowing ice cold air but after 15 minutes I'm sweating but cold. The bed was uncomfortable, the couch was even more uncomfortable, the "dining" chairs were cheap plastic chairs & the bathroom was gross. Rusty toilet paper holder, NO HOT WATER, the shower curtain sticks to you the whole time you're in their "make shift" shower! Should I talk about the rubber band holding down the utensil basket in the dishwasher or move on to waking up to a bug staring at me? The bug - on my way to getting something to clean the bug up, I was greeted by the weirdest looking spider! I've been up for minutes & I'm battling bugs! I called down to for new towels, apparently cleaning rooms here isn't a thing! I was told to bring my dirty towels to the front desk & whatever I turn in I can get replaced. I thought this was a hotel not a motel! Compost Inn or whatever it is that you call this motel, you got my money once but you better believe you won't get it again! The prices are cheap & now I know why!

Update from my original review: I did speak with the district area manager, who was very professional, understanding, and took the time to listen to my concerns. I truly appreciated that level of professionalism. That being said, my experience at Kompose Residences Houston Cy-Fair was disappointing overall. The property is aesthetically pleasing and definitely looks great for social media, but beyond that, the hotel lacked functionality and convenience. The elevators were either completely broken or working intermittently during my stay. Watching elderly guests walk around trying to find a working elevator was honestly heartbreaking. I personally had to carry all of my luggage up flights of stairs. The hotel policies also added to the frustration. I requested fresh towels and was told I had to bring my dirty towels downstairs first. I have never experienced that at any hotel. The ice machines didn’t work, and even pool towels had to be requested from the front desk. While the rooms are decent and the common areas look beautiful, this hotel simply did not provide the level of comfort or service I expected. Had there been flexibility with the strict no-refund policy, I would have checked out early and stayed elsewhere. Overall: beautiful appearance, disappointing experience.

Everything was above expectations. Even the free breakfast was above expectations. Friendly staff, property was spotless and the physical property was like new. No damage to the walls or stains on the carpet. Shower could have been stronger but definitely sufficient. Toiletries were quality. Free parking. Would definitely recommend the property.

The Hotel was a 10 out of a 10. Staff were so polite. The room was nice a clean and set up with extra towels, pillows, and blanks just as we asked.