SpringHill Suites by Marriott Albany Latham-Colonie

Everything was great except the parking lot was icy and not well cleared.

Doing some renovations but still a good place to stay. Quiet and clean

Heater was on th efritz. Only one working elevator. Pool was closed. Overall disappointing but facility was clean.

Ignored at the front desk during check in. Was not told the hotel was undergoing renovations.

Walking into the hotel it was very friendly. The pool was nice. The gym was nice and walking into our room. Our room was beautiful. However, our TV didn’t work. There was a big dark brown stain on the curtain and when we went to turn the air conditioning on, it sounded like we were at a train station. However, I would still stay here again because it was a nice place. It was just a few issues.

Doors were falling apart, was told that should’ve notified them sooner, then before it was found so it could be fixed with glue or duct tape. Breakfast was bleak. One option for anyone with allergies which was a packaged muffin. Coffee was Luke warm at best. Pool was tiny and cold. Housekeeping entered the room despite the do not disturb sign. Only replaced 2 towels. When questioned, was told that housekeeping doesn’t do rooms unless requested and i should’ve known to ask for clean towels. Never will stay here again.

The property is apparently being assumed by a new owner. The wallpaper was coming off the walls in the bathrooms, the sofa was worn and bleach stained. There was a note at the main desk about the new owner, but still, the rate was $200/night or so....one expects better fro the price

Amazing stay! Great breakfast and we enjoyed the pool. Def will stay here again

The poace was clean and front desk was friendly. Breakfast was not great because someone had called out sick and there wasnt much food at 9:00. No cups, no eggs, no bread, slim pickings. And the pool was cold. Expected a heated pool.

The staff was extremely helpful and friendly. However the building was having remodeling done and kind of a mess.

Toilet room and bathroom had peeling paint on the walls, which made the atmosfer fell neglected and uninviting. Sofa had quit noticable stains and looked unkempt, which made it uncomfortable to sit on. For the price i paid, i expected better experience.

Very clean hotel. When you walk in, there is an overwhelming smell of Clorox. Perhaps the cleaning product could be changed or candles lit to give the lobby a more pleasing smell.

Dirty filthy and with unprofessional staff at the front desk.

The beds were full of bed bugs. They had to move us to another room. My daughter was freaked out and was afraid to get in the bed. We were away because of a field hockey tournament that she was in. Needless to say she played with getting good rest due to the bed bug problem the hotel has.

The room smelled like pepperoni pizza when I entered. The light up over the bed was broken and dirty (not a place you want dirt -- over your head at night), the sofa was torn and stained, the wallpaper was peeling off in both bathrooms, next to the shower the bathroom hook was attached to the wall with sticky, so when the wallpaper sags, so does the hook, the backside of the desk area was cracked and broken, the shower had a bad crack that was not properly repaired, the full length mirror had been broken and poorly repaired, and even one of the tables in the breakfast room had warped formica on top. You'd think the manager would notice, and Marriott would care enough to want to keep their property up -- but all the repairs I saw were absolutely slap-dash. It doesn't help that at check-in they didn't notice I had booked the room on Expedia, so they charged my credit card for a room that was prepaid. Overall, way too many eeuuu-yucky things wrong.

The property was convenient located for my business travels. The lobby and public spaces were clean and bright. I found my room to be dark, dingy and dirty. The couch had so many stains on it I wouldn't even put my jacket on it let alone sit on it.

Excellent stay, very clean and great continental breakfast. Loved the room layout for our family!

This was the worse hotel i stayed in for long time. From moldy bathroom , sink that does not drain and shower door dirty... being a Bonvoy hotel, its a disappointing

This hotel is a health hazard to the public and should not be open for business in its current state. The entire building smells high of mold and Clorox. Theres a sign apologizing for the current state and stating that the hotel will undergo a full renovation next year. This hotel should be shut down until that renovation is complete. I’m not even sure how it’s legal to operate in its current state.

The hotel was very clean and staff were all very friendly and polite. Very happy with our stay and would recommend staying at this hotel

Room was very clean and comfortable. Nice layout of room with 2 sinks. Only complaint is lots of motorcycles wizzing by on main highway to wake you up

The bed was horrible and uncomfortable with a thin saggy, mattress. The shower faucet handle broke off in when my son tried to turn it on, leaving water gushing with no way to turn it off. I called the front desk and they said there was no one to fix it. I was able to turn it with my fingers. When I spoke to the manager in the morning, he was flat, not apologetic and made me feel like I was wrong for saying anything to them, like I was supposed to expect these room conditions. After I also shared that there were guests stoping above me and jumping off the bed past 11:00 pm, he then relented and said he could credit me 11,000 points. I have yet to see that reflected on my Marriot Bonvoy account.

Nice hotel, but the rooms seamed very dated. In one room, the mirror was almost falling down, cracks in the wallpaper, noisy fridge, and a carpet I wonder how they keep clean.... And the sliding door to the toilet was tough to open. Beds was on the other Han very good, and for just one night, that's was the most important thing. Breakfast was included, but at best mediocre. Lots of other hotels in the area, in the same price range.

Rooms are a bit run down. Bathrooms dated in need of upgrades

Great location and room size. Worn and outdated, but decently clean. Kind and helpful staff.

Great facility and clean. Big rooms.

When I arrived at the hotel, I was processed by a front desk clerk who did not greet me. I say processed because he did not say hello. I said hello to him. In fact, he did not greet me in any way until later on that day when I came back and I said hello to him again and he finally said hello back to me. I felt like I was being processed, the way we might be processed at the Department of Motor Vehicles. When I was handed my room key cards they were wrapped in a sticky note with my room number written on it. The air conditioning in my room was insufficient. By that, I mean, it went out twice in two days. Once around 5 o’clock in the afternoon on the second day I was there. And then again around 4 o’clock in the morning on my departure. Not pleasant.Fortunately, the outages were intermittent and eventually, the air conditioning came back. By, outages, I mean the air conditioner was blowing out air that was not cold at that time, and, thusly, the room was hot and muggy. Also, I did not appreciate the opportunity to only have Internet access if I were willing to fill out a questionnaire that, again, using the DMV analogy, required me to fill out a form that asked a lot of questions prior to gaining access to the free WiFi. This is not what I expected coming into this hotel. Fortunately, I have a phone with built-in hotspot capabilities. I used that. This was not a pleasant stay.

Walking into the hotel it was very friendly. The pool was nice. The gym was nice and walking into our room. Our room was beautiful. However, our TV didn’t work. There was a big dark brown stain on the curtain and when we went to turn the air conditioning on, it sounded like we were at a train station. However, I would still stay here again because it was a nice place. It was just a few issues.

Excellent stay, very clean and great continental breakfast. Loved the room layout for our family!

Been a while since I stayed at this chain. Did not remember how spacious the rooms were. Loved this hotel.

Dirty filthy and with unprofessional staff at the front desk.

The staff was the best

When I arrived at the hotel, I was processed by a front desk clerk who did not greet me. I say processed because he did not say hello. I said hello to him. In fact, he did not greet me in any way until later on that day when I came back and I said hello to him again and he finally said hello back to me. I felt like I was being processed, the way we might be processed at the Department of Motor Vehicles. When I was handed my room key cards they were wrapped in a sticky note with my room number written on it. The air conditioning in my room was insufficient. By that, I mean, it went out twice in two days. Once around 5 o’clock in the afternoon on the second day I was there. And then again around 4 o’clock in the morning on my departure. Not pleasant.Fortunately, the outages were intermittent and eventually, the air conditioning came back. By, outages, I mean the air conditioner was blowing out air that was not cold at that time, and, thusly, the room was hot and muggy. Also, I did not appreciate the opportunity to only have Internet access if I were willing to fill out a questionnaire that, again, using the DMV analogy, required me to fill out a form that asked a lot of questions prior to gaining access to the free WiFi. This is not what I expected coming into this hotel. Fortunately, I have a phone with built-in hotspot capabilities. I used that. This was not a pleasant stay.

I was very disappointed. After a 6 hour drive, upon enrty to the front desk. The receptionist Vincent was very rude. When asked a question he mumbled and looked very annoyed. I love Marriott but i think im done...

Excellent free breakfast, friendly staff

The staff was ultra accommodating we arrived hours earlier than check in time and they hustled to get a room ready for us with nothing but great attitude! Another great Marriott experience

The staff were very helpful and accommodating. Our original room had a problem with the shower valve. They quickly changed our room and apologized profusely for the inconvenience.

The staff was extremely helpful and friendly. However the building was having remodeling done and kind of a mess.

Terrible customer service. Very mean front desk attendant

Staff very friendly and helpful.

I loved the location. Stayed here after connection day at u albany.

In an area with a good amount of options. $20 deposit on the stay was a definite plus. Would definitely stay again!!!

I stayed here for my cousins graduation and I loved how convenient the location was not only to the campus but the shopping areas.

Great location. Friendly staff and clean rooms.

Quick quiet and convenient to hughway

Clean, friendly staff, convenient location for us !

Fairly new hotel with spacious rooms. Nice breakfast and great staff. Hotel is located near shopping mall.

Great place under new ownership, went there for a soccer tournament, the only bad thing is too many kids unsupervised. Not the hotels fault, the front desk guy was doing his best to keep things in order with those kids. Fortunately most of the parents were taking care of their own.

Walking distance to restaurants. Clean and quiet. Breakfast was good and a good variety of food.

I have stayed at this property many times. The rooms are nice, clean and have wonderful showers. As always, the staff are great from top to bottom. The breakfast stinks. Watery, weird scrambled "eggs" and waffles in plastic wrap. . . . The best part of staying there is the location. There is a great (seasonal) ice cream shop in front of the property, and across the street is Ralph\'s, a great family run Italian/American restaurant that I go to pretty much every night when I stay at this hotel.

Nice hotel, but the rooms seamed very dated. In one room, the mirror was almost falling down, cracks in the wallpaper, noisy fridge, and a carpet I wonder how they keep clean.... And the sliding door to the toilet was tough to open. Beds was on the other Han very good, and for just one night, that's was the most important thing. Breakfast was included, but at best mediocre. Lots of other hotels in the area, in the same price range.

This hotel is conveniently located, clean, and comfortable. The breakfast is comprehensive! This was our second time staying here and we'd definitely book again.

Doors were falling apart, was told that should’ve notified them sooner, then before it was found so it could be fixed with glue or duct tape. Breakfast was bleak. One option for anyone with allergies which was a packaged muffin. Coffee was Luke warm at best. Pool was tiny and cold. Housekeeping entered the room despite the do not disturb sign. Only replaced 2 towels. When questioned, was told that housekeeping doesn’t do rooms unless requested and i should’ve known to ask for clean towels. Never will stay here again.

Walking distance to restaurants. Clean and quiet. Breakfast was good and a good variety of food.

It’s our second stay at this hotel and it is over all very nice place its clean and comfortable. The staff was pleasant I’m disabled so I get an accessible room which is quite spacious and I have plenty of room to maneuver with my walker I just wish there was an arm chair in the room as it’s hard for me to get out of the low sitting couch It’s very centrally located if you are visiting someone at the university The breakfast could use an upgrade I would stay here again and recommend to others

Excellent stay, very clean and great continental breakfast. Loved the room layout for our family!

Excellent free breakfast, friendly staff

The room was very nice - comfortable and clean. A thoughtful gesture was that they left 2 water bottles in the room for us (not seen that at other hotels). The breakfast was very good with a nice variety not seen at most places (topping bar for both the eggs and the yogurt) PLUS they had gluten-free muffins! That made me very happy! =)

The poace was clean and front desk was friendly. Breakfast was not great because someone had called out sick and there wasnt much food at 9:00. No cups, no eggs, no bread, slim pickings. And the pool was cold. Expected a heated pool.

I have stayed at this property many times. The rooms are nice, clean and have wonderful showers. As always, the staff are great from top to bottom. The breakfast stinks. Watery, weird scrambled "eggs" and waffles in plastic wrap. . . . The best part of staying there is the location. There is a great (seasonal) ice cream shop in front of the property, and across the street is Ralph\'s, a great family run Italian/American restaurant that I go to pretty much every night when I stay at this hotel.