Hotel Casa Dona Susana by Los Arcos
US$84
/ night
Avg. for October
Prices for Hotel Casa Dona Susana by Los Arcos
Select dates to see prices and availability
US$84
/ night
Avg. for October
Monthly average prices
Nightly prices at Hotel Casa Dona Susana by Los Arcos average US$73 in the cheapest month (June) and US$1,350 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$138 |
| February | US$161 |
| March | US$148 |
| April | US$102 |
| May | US$86 |
| June | US$73 |
| July | US$86 |
| August | US$84 |
| September | US$88 |
| October | US$84 |
| November | US$102 |
| December | US$1,350 |
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Oct · US$84
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Most expensive: December (~US$1,350)
Cheapest: June (~US$73)
About this property
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Rooms
Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Location
With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.
What's nearby
Olas Altas Street(0.1 Miles)
Playa de los Muertos(0.1 Miles)
Los Muertos Pier(0.1 Miles)
Galleria Dante(0.2 Miles)
Olas Altas Farmers Market(0.2 Miles)
Olas Altas Beach(0.2 Miles)
Ambos Galeria de Arte y Artefactos(0.2 Miles)
Bay of Banderas(0.2 Miles)
Act ll Entertainment Stages(0.3 Miles)
Galeria Olinala(0.3 Miles)
Cuale Island(0.4 Miles)
Museo del Cuale(0.4 Miles)
Naval Historic Museum(0.6 Miles)
Los Arcos Amphitheater(0.6 Miles)
Church of Our Lady of Guadalupe(0.6 Miles)
The preferred airport for Hotel Casa Dona Susana by Los Arcos is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)(8.5 Miles)
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Housekeeping
Location
Manuel M Dieguez 171, Emiliano Zapata, Puerto Vallarta, Jalisco, Mexico
Olas Altas Street (0.1 Miles)
Playa de los Muertos (0.1 Miles)
Los Muertos Pier (0.1 Miles)
Galleria Dante (0.2 Miles)
Olas Altas Farmers Market (0.2 Miles)
Olas Altas Beach (0.2 Miles)
Room options
4
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
5
Superior Room
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Hotel Casa Dona Susana by Los Arcos
8.1
Very good
Based on 1,001 verified reviews
Who stays here?
Business
2%
Couple
63%
Family
8%
Group
13%
Solo
11%
What guests think
AI-generated summary based on recent guest reviews
Casa Doña Susana is an adults-only boutique hotel in Puerto Vallarta’s Romantic Zone, praised for friendly staff, central beachside access, and a relaxing rooftop pool, though reviews cite small or dated rooms and occasional maintenance issues and strict visitor policies.
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What guests think
Casa Doña Susana is an adults-only boutique hotel in Puerto Vallarta’s Romantic Zone, praised for friendly staff, central beachside access, and a relaxing rooftop pool, though reviews cite small or dated rooms and occasional maintenance issues and strict visitor policies.
Access to sister-hotel amenities on the beach adds value, especially for breakfast or all-inclusive plans. Common downsides include construction noise nearby, limited loungers or closures at the rooftop pool, and inconsistent information about what the all-inclusive covers. Expect a charming, convenient base with friendly service, but modest rooms and some trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
Small rooftop pool with bar and loungers is relaxing with nice views, but loungers are limited, the deck can be slippery, and closures or maintenance occurred during some stays. Guests value access to sister-hotel beach amenities and restaurants; elevator service was occasionally inconsistent and on-site parking is not available.
Related guest reviews
6
Rylana
12 Apr 2023
·
Stayed 7 nights
The staff were friendly but the pool wasn’t open. Also the rooms were a lot smaller compared to the images and there’s a lot of construction in the area. Just something to be aware of. For the right price it’s not bad.
The staff were friendly but the pool wasn’t open. Also the rooms were a lot smaller compared to the images and there’s a lot of construction in the area. Just something to be aware of. For the right price it’s not bad.
2
Jose
8 Oct 2025
·
Stayed 3 nights
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
10
Wendy Lynn
22 Nov 2025
·
Stayed 7 nights
Beautiful room ... shower was large and the water pressure was impressive. The upper pool level was a peaceful oasis!
Beautiful room ... shower was large and the water pressure was impressive. The upper pool level was a peaceful oasis!
6
Linda-Ellen
17 Apr 2025
·
Stayed 4 nights
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
8
ROGER
14 Dec 2023
·
Stayed 4 nights
In my room everything worked. … hot water, comfortable bed, good AC. Nice rooftop pool area…now with food & beverages. The elevator worked well when it was in service, which was inconsistent. Having to use the steps presented problems for some guests. Staff was kind and spoke accceptable English.
In my room everything worked. … hot water, comfortable bed, good AC. Nice rooftop pool area…now with food & beverages. The elevator worked well when it was in service, which was inconsistent. Having to use the steps presented problems for some guests. Staff was kind and spoke accceptable English.
4
Darren
27 Apr 2024
·
Stayed 10 nights
The area around the pool was very slippery and I saw a couple people fall during my stay. There is major construction on both sides of the hotel
The area around the pool was very slippery and I saw a couple people fall during my stay. There is major construction on both sides of the hotel
6
Carlos
1 Oct 2025
·
Stayed 7 nights
Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice
Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice
8
William
24 Dec 2023
·
Stayed 3 nights
Elevator did not work.
Elevator did not work.
8
Lynne
7 Apr 2025
·
Stayed 6 nights
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
10
Fiona Elizabeth
20 Jul 2025
·
Stayed 7 nights
There were lots of pool tiles inside the pool that were either missing or loose both on the floor of the pool and surrounding the inside of the pool. The larger tiles were also extremely dirty and it felt like the pool could need a really good clean, although the water did appear to be clean and was a lovely tepid temperature
There were lots of pool tiles inside the pool that were either missing or loose both on the floor of the pool and surrounding the inside of the pool. The larger tiles were also extremely dirty and it felt like the pool could need a really good clean, although the water did appear to be clean and was a lovely tepid temperature
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, but recurring reports mention musty or moldy odors and occasional housekeeping or maintenance lapses (e.g., linens not changed, dampness). Overall cleanliness feels mixed across different room types.
Related guest reviews
8
Deanna
12 Oct 2025
·
Stayed 7 nights
Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.
Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.
6
Paris
3 Aug 2025
·
Stayed 4 nights
The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
2
Albert
14 Nov 2025
·
Stayed 6 nights
This hotel is a SCAM. The rooms smelled TERRIBLE, the bathrooms were DIRTY, and there was black mold on the walls and AC vents. We had to change rooms three times, and none looked like the photos online. To make things worse, our towel keys were STOLEN from our room on the last day, and the hotel still charged us $15 each — the same thing happened to our friends staying there too. Very suspicious. AVOID this place.
This hotel is a SCAM. The rooms smelled TERRIBLE, the bathrooms were DIRTY, and there was black mold on the walls and AC vents. We had to change rooms three times, and none looked like the photos online. To make things worse, our towel keys were STOLEN from our room on the last day, and the hotel still charged us $15 each — the same thing happened to our friends staying there too. Very suspicious. AVOID this place.
10
Michael
29 Mar 2025
·
Stayed 1 night
Clean and quiet. Well located. Good breakfast. Helpful staff.
Clean and quiet. Well located. Good breakfast. Helpful staff.
2
Daniel
16 Feb 2024
·
Stayed 4 nights
Checkin took forever. The bed linnen had not been changed when we arrived. We noticed when going to bed that they had just made the bed with peevious guests linnen. Room and fascilities was not very well cleaned.
Checkin took forever. The bed linnen had not been changed when we arrived. We noticed when going to bed that they had just made the bed with peevious guests linnen. Room and fascilities was not very well cleaned.
10
Carol
16 Jan 2026
·
Stayed 7 nights
The room was clean, though quite small. The staff members are always friendly and helpful.
The room was clean, though quite small. The staff members are always friendly and helpful.
8
Scott
16 Nov 2025
·
Stayed 13 nights
Staff was amazing. The location was great, and the rooftop pool was lovely. The access to the beach and sister hotel was great, and the food for the all-inclusive was very good. There were a couple of negative items. Our room had obvious moisture/mold issues which could be smelled and seen immediately upon entering the room. Also, there was no coffee available in the rooms or on site. The only coffee available at the all-inclusive restaurant was extremely hot and burnt and awful. There were espresso machines at the bar, but after asking many times it was clear tgat the staff did not know how to use them and espresso based coffees were unavailable.
Staff was amazing. The location was great, and the rooftop pool was lovely. The access to the beach and sister hotel was great, and the food for the all-inclusive was very good. There were a couple of negative items. Our room had obvious moisture/mold issues which could be smelled and seen immediately upon entering the room. Also, there was no coffee available in the rooms or on site. The only coffee available at the all-inclusive restaurant was extremely hot and burnt and awful. There were espresso machines at the bar, but after asking many times it was clear tgat the staff did not know how to use them and espresso based coffees were unavailable.
4
Damon
30 Oct 2025
·
Stayed 4 nights
The standard room door had no weather stripping around the door, which allowed insects to freely come into the room (wide gaps existed around most of the door). While the authenticity of the resort was appreciated, some of the rooms were in dire need of renovation (3 other guests were in my party and we each had separate rooms). A friend's shower flooded, leaving water in his entire room. Fixtures in my bathroom were broken (i.e., knob to open window) and I was unable to open to the bathroom window to let steam out. A friend's room had stains on the wall and bedding. The all-inclusive package is not worth the additional money. The variety in food was poor and you simply could not enjoy the dining experience due to birds defecating on the seats and table, while also attempting to eat your food. The panhandlers were excessive during every dining experience. The resort brought a hawk to deter the birds, but this was not done consistently. You'd be better off patronizing the local restaurants, which had great food. Also, guests should be aware that you are not allowed to have any visitors, which should be upfront. Friends visiting for the holiday at other resorts could not visit my friends and me. As a seasoned traveler, I do not think the experience warrants the money. My friends and I took this vacation to relax and had to deal with too many stressful issues (room issues, dining issues, panhandlers). The staff were pleasant overall, but I would never revisit this resort.
The standard room door had no weather stripping around the door, which allowed insects to freely come into the room (wide gaps existed around most of the door). While the authenticity of the resort was appreciated, some of the rooms were in dire need of renovation (3 other guests were in my party and we each had separate rooms). A friend's shower flooded, leaving water in his entire room. Fixtures in my bathroom were broken (i.e., knob to open window) and I was unable to open to the bathroom window to let steam out. A friend's room had stains on the wall and bedding. The all-inclusive package is not worth the additional money. The variety in food was poor and you simply could not enjoy the dining experience due to birds defecating on the seats and table, while also attempting to eat your food. The panhandlers were excessive during every dining experience. The resort brought a hawk to deter the birds, but this was not done consistently. You'd be better off patronizing the local restaurants, which had great food. Also, guests should be aware that you are not allowed to have any visitors, which should be upfront. Friends visiting for the holiday at other resorts could not visit my friends and me. As a seasoned traveler, I do not think the experience warrants the money. My friends and I took this vacation to relax and had to deal with too many stressful issues (room issues, dining issues, panhandlers). The staff were pleasant overall, but I would never revisit this resort.
6
andrew
28 Feb 2023
·
Stayed 9 nights
Property was in a good area but room smelled of mold
Property was in a good area but room smelled of mold
4
Sherrie
14 Mar 2025
·
Stayed 10 nights
I found this property very loud there was construction and a lot of barking dogs. And the room had mold.
I found this property very loud there was construction and a lot of barking dogs. And the room had mold.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally small and some lack exterior windows or natural light; renovated balcony rooms are more spacious and appealing. AC typically works well, but firm beds, noise from nearby construction, and occasionally unreliable Wi‑Fi were noted.
Related guest reviews
8
BARBARA Pauline
14 Dec 2024
·
Stayed 8 nights
Older place. No views from room but great value especially when you can use the beach across the street. Nice roof top , quiet with older guests. Great valu
Older place. No views from room but great value especially when you can use the beach across the street. Nice roof top , quiet with older guests. Great valu
8
Megan
18 Feb 2024
·
Stayed 5 nights
Nice location and great amenities at sister property. Our room didn’t even have an exterior window. Loud sounds at night… machines? Great location to restaurants, things to do, and beach. Staff was very friendly.
Nice location and great amenities at sister property. Our room didn’t even have an exterior window. Loud sounds at night… machines? Great location to restaurants, things to do, and beach. Staff was very friendly.
6
Rebecca
19 Jan 2025
·
Stayed 8 nights
The room was barely bigger than the bed. None of the pictures they showed were like that. The shower was a tiny corner thing. Pretty misleading advertising
The room was barely bigger than the bed. None of the pictures they showed were like that. The shower was a tiny corner thing. Pretty misleading advertising
10
Robbie
20 Nov 2024
·
Stayed 7 nights
We stayed at the Casa Dona Susana in mid October. We had stayed at the Los Arcos suites across the street five years ago with a balcony facing CDS and thought we would like to give it a try one time. I remember reading reviews of CDS back then and the only negative review I remember was someone who got a small room with no windows. Well, when we checked in we got a small room with one window facing a wall and the other window facing the hallway. So we checked with the front desk and luckily they had a few much larger rooms with balconies and we were able to switch, just had to pay for the difference in room price. The big bonus of staying at either the CDS or Los Arcos suites, is you have access to the beach and amenities of the Los Arcos Hotel. CDS is a really nice boutique hotel located a block off the beach and walking distance to all of the best restaurants in the Romantic Zone. A bonus is their roof top pool which is a nice quite place to cool down in the pool or get some sun in one of the loungers. Wifi was good but it only worked on our iPhones, but not our Android tablets.
We stayed at the Casa Dona Susana in mid October. We had stayed at the Los Arcos suites across the street five years ago with a balcony facing CDS and thought we would like to give it a try one time. I remember reading reviews of CDS back then and the only negative review I remember was someone who got a small room with no windows. Well, when we checked in we got a small room with one window facing a wall and the other window facing the hallway. So we checked with the front desk and luckily they had a few much larger rooms with balconies and we were able to switch, just had to pay for the difference in room price. The big bonus of staying at either the CDS or Los Arcos suites, is you have access to the beach and amenities of the Los Arcos Hotel. CDS is a really nice boutique hotel located a block off the beach and walking distance to all of the best restaurants in the Romantic Zone. A bonus is their roof top pool which is a nice quite place to cool down in the pool or get some sun in one of the loungers. Wifi was good but it only worked on our iPhones, but not our Android tablets.
6
Linda
24 Jan 2025
·
Stayed 3 nights
My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
8
Lisa
19 Dec 2025
·
Stayed 7 nights
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
6
Linda-Ellen
17 Apr 2025
·
Stayed 4 nights
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
10
Shawn
15 Dec 2025
·
Stayed 2 nights
Our room was very small and the hotel is very authentic but overall the location is excellent. Walk out the door to everything you need. Lots of restaurants within a minute. All kinds of stores. Was quiet at night with great AC.
Our room was very small and the hotel is very authentic but overall the location is excellent. Walk out the door to everything you need. Lots of restaurants within a minute. All kinds of stores. Was quiet at night with great AC.
8
Lynne
7 Apr 2025
·
Stayed 6 nights
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
6
Todd
1 Apr 2025
·
Stayed 8 nights
Great central location in the romantic zone close to dining and shopping. The pool area was quiet and beautifully maintained with ample lounge chairs. The pool lounge was open during the day to order drinks and food. My room was very basic with no real windows to see outside unless you opened the curtained window to the courtyard which allowed everyone to see directly into the room. The courtyard seemed to amplify sound into the room, so it got noisy at times. There was only a table with two wood chairs for seating. I would definitely get an upgraded room if I were to stay again.
Great central location in the romantic zone close to dining and shopping. The pool area was quiet and beautifully maintained with ample lounge chairs. The pool lounge was open during the day to order drinks and food. My room was very basic with no real windows to see outside unless you opened the curtained window to the courtyard which allowed everyone to see directly into the room. The courtyard seemed to amplify sound into the room, so it got noisy at times. There was only a table with two wood chairs for seating. I would definitely get an upgraded room if I were to stay again.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and helpful, with frequent upgrades and efficient assistance. Some experienced inconsistent information, slow or unhelpful responses, strict wristband/no‑visitor rules, and occasional poor service at the rooftop bar or sister restaurants.
Related guest reviews
2
Jose
8 Oct 2025
·
Stayed 3 nights
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
10
David
1 Oct 2025
·
Stayed 9 nights
Great location, access to all 3 sister hotel amenities. Awesome staff!
Great location, access to all 3 sister hotel amenities. Awesome staff!
8
COLIN
18 Dec 2025
·
Stayed 8 nights
We've stayed at Casa Dona Susana a number of times over the years and usually had a very good experience. This time our experience was a bit mixed. The management has made some welcome improvements to the hotel since the last time we visited, including upgrading the poolside amenities. They have let some of the facilities basic infrastructure degrade, however. For example, when we arrived the in-room safe wasn't functional so it had to replaced while we stood there and waited. Not the most welcome development after twelve hours of travel. Then our keys stopped working. This happened no fewer than seven times during our weeklong stay, and not because we were rubbing our keys up against our phones--although, even if we had, it's 2025, and this really shouldn't cause a problem. Everytime it happened, the second key wouldn't work, which sometimes meant one of us was left stranded at the hotel waiting for the other person to return so that we could have both keys remade at the same time, which was a huge inconvenience. Bottom line: the lock and key system is clearly old and increasingly dysfunctional and it needs to be replaced. It shouldn't take a negative review such as this to prompt the managers of a supposedly four star hotel to become aware of the problem and act on it.
We've stayed at Casa Dona Susana a number of times over the years and usually had a very good experience. This time our experience was a bit mixed. The management has made some welcome improvements to the hotel since the last time we visited, including upgrading the poolside amenities. They have let some of the facilities basic infrastructure degrade, however. For example, when we arrived the in-room safe wasn't functional so it had to replaced while we stood there and waited. Not the most welcome development after twelve hours of travel. Then our keys stopped working. This happened no fewer than seven times during our weeklong stay, and not because we were rubbing our keys up against our phones--although, even if we had, it's 2025, and this really shouldn't cause a problem. Everytime it happened, the second key wouldn't work, which sometimes meant one of us was left stranded at the hotel waiting for the other person to return so that we could have both keys remade at the same time, which was a huge inconvenience. Bottom line: the lock and key system is clearly old and increasingly dysfunctional and it needs to be replaced. It shouldn't take a negative review such as this to prompt the managers of a supposedly four star hotel to become aware of the problem and act on it.
8
Jorge
10 Jul 2025
·
Stayed 4 nights
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
6
Candice
27 Nov 2024
·
Stayed 3 nights
They need to figure out with their staff what is and what is not included in the "all inclusive" as we were constantly given conflicting information.
They need to figure out with their staff what is and what is not included in the "all inclusive" as we were constantly given conflicting information.
10
Dianne
26 Nov 2025
·
Stayed 14 nights
Staff were amazing, thanks Marisol and Alejandro and concierge. Booked VIP and received free breakfast and upgraded balcony room. Very clean, quiet and safe. Loved use of loungers ocean front. Restaurant was exc lent and staff there wonderful at the Playa Los Arcos. Thanks Expedia.ca for a great stay and great flights on WestJet.
Staff were amazing, thanks Marisol and Alejandro and concierge. Booked VIP and received free breakfast and upgraded balcony room. Very clean, quiet and safe. Loved use of loungers ocean front. Restaurant was exc lent and staff there wonderful at the Playa Los Arcos. Thanks Expedia.ca for a great stay and great flights on WestJet.
10
Henry
6 May 2025
·
Stayed 4 nights
My stay at the property was awesome with exception of customer service received at bar on the rooftop…. Bad service from bellman
My stay at the property was awesome with exception of customer service received at bar on the rooftop…. Bad service from bellman
10
Greg
20 Jun 2025
·
Stayed 8 nights
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
10
Jose Freddie
23 Jun 2025
·
Stayed 4 nights
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
8
Timothy
19 Jan 2026
·
Stayed 4 nights
Always a pleasant experience. The courteous staff offered us an early check in without us even asking.
Always a pleasant experience. The courteous staff offered us an early check in without us even asking.
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AI-generated summary based on recent guest reviews
Location
Excellent central spot in the Romantic Zone, a short walk to the beach, pier, restaurants, and nightlife; many felt safe and appreciated the quiet side street. Some guests reported daytime construction noise nearby.
Related guest reviews
10
Cassidy
6 Nov 2025
·
Stayed 3 nights
10/10 would recommend, 2 minute walk to the beach, and shops all around. Super pretty hotel the agriculture was beautiful.
10/10 would recommend, 2 minute walk to the beach, and shops all around. Super pretty hotel the agriculture was beautiful.
10
juan
23 May 2025
·
Stayed 3 nights
Great area,everything in walking distance
Great area,everything in walking distance
8
Lisa
19 Dec 2025
·
Stayed 7 nights
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
8
Joshua
17 Dec 2025
·
Stayed 1 night
it was a good stay. I enjoyed I was able to know the area well becuase of my hotel.
it was a good stay. I enjoyed I was able to know the area well becuase of my hotel.
8
Jorge
10 Jul 2025
·
Stayed 4 nights
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
10
Shawn
15 Dec 2025
·
Stayed 2 nights
Our room was very small and the hotel is very authentic but overall the location is excellent. Walk out the door to everything you need. Lots of restaurants within a minute. All kinds of stores. Was quiet at night with great AC.
Our room was very small and the hotel is very authentic but overall the location is excellent. Walk out the door to everything you need. Lots of restaurants within a minute. All kinds of stores. Was quiet at night with great AC.
10
William
30 Nov 2025
·
Stayed 1 night
Boutique hotel that is a quiet respite, yet in the heart of the action.
Boutique hotel that is a quiet respite, yet in the heart of the action.
10
Shawn
29 Apr 2025
·
Stayed 1 night
Well located for enjoying the Zona Romantica in PV
Well located for enjoying the Zona Romantica in PV
6
Marlene
9 Apr 2025
·
Stayed 1 night
Construction around property noisy
Construction around property noisy
10
Saverio
11 Oct 2025
·
Stayed 8 nights
Friendly staff. Great location to shopping,dinning easy walking to malecon
Friendly staff. Great location to shopping,dinning easy walking to malecon
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AI-generated summary based on recent guest reviews
Dining
Breakfast at the sister hotel is often praised for variety and beach views, and all‑inclusive plans are available but require walking to sister properties. Food and drink quality and service are inconsistent, with limited hours, coffee issues, and confusion about what’s included.
Related guest reviews
10
Shannon
20 Jun 2025
·
Stayed 6 nights
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
2
Raymond
28 Aug 2025
·
Stayed 3 nights
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
10
Aman
27 May 2025
·
Stayed 3 nights
Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
6
Anthony
10 Apr 2025
·
Stayed 4 nights
Location was great however the “all inclusive” option was quite strange, you needed to walk to its sister hotel down the street for meals. Room was also small and dark. Best part was the very quiet rooftop pool.
Location was great however the “all inclusive” option was quite strange, you needed to walk to its sister hotel down the street for meals. Room was also small and dark. Best part was the very quiet rooftop pool.
10
Dianne
26 Nov 2025
·
Stayed 14 nights
Staff were amazing, thanks Marisol and Alejandro and concierge. Booked VIP and received free breakfast and upgraded balcony room. Very clean, quiet and safe. Loved use of loungers ocean front. Restaurant was exc lent and staff there wonderful at the Playa Los Arcos. Thanks Expedia.ca for a great stay and great flights on WestJet.
Staff were amazing, thanks Marisol and Alejandro and concierge. Booked VIP and received free breakfast and upgraded balcony room. Very clean, quiet and safe. Loved use of loungers ocean front. Restaurant was exc lent and staff there wonderful at the Playa Los Arcos. Thanks Expedia.ca for a great stay and great flights on WestJet.
4
Damon
30 Oct 2025
·
Stayed 4 nights
The standard room door had no weather stripping around the door, which allowed insects to freely come into the room (wide gaps existed around most of the door). While the authenticity of the resort was appreciated, some of the rooms were in dire need of renovation (3 other guests were in my party and we each had separate rooms). A friend's shower flooded, leaving water in his entire room. Fixtures in my bathroom were broken (i.e., knob to open window) and I was unable to open to the bathroom window to let steam out. A friend's room had stains on the wall and bedding. The all-inclusive package is not worth the additional money. The variety in food was poor and you simply could not enjoy the dining experience due to birds defecating on the seats and table, while also attempting to eat your food. The panhandlers were excessive during every dining experience. The resort brought a hawk to deter the birds, but this was not done consistently. You'd be better off patronizing the local restaurants, which had great food. Also, guests should be aware that you are not allowed to have any visitors, which should be upfront. Friends visiting for the holiday at other resorts could not visit my friends and me. As a seasoned traveler, I do not think the experience warrants the money. My friends and I took this vacation to relax and had to deal with too many stressful issues (room issues, dining issues, panhandlers). The staff were pleasant overall, but I would never revisit this resort.
The standard room door had no weather stripping around the door, which allowed insects to freely come into the room (wide gaps existed around most of the door). While the authenticity of the resort was appreciated, some of the rooms were in dire need of renovation (3 other guests were in my party and we each had separate rooms). A friend's shower flooded, leaving water in his entire room. Fixtures in my bathroom were broken (i.e., knob to open window) and I was unable to open to the bathroom window to let steam out. A friend's room had stains on the wall and bedding. The all-inclusive package is not worth the additional money. The variety in food was poor and you simply could not enjoy the dining experience due to birds defecating on the seats and table, while also attempting to eat your food. The panhandlers were excessive during every dining experience. The resort brought a hawk to deter the birds, but this was not done consistently. You'd be better off patronizing the local restaurants, which had great food. Also, guests should be aware that you are not allowed to have any visitors, which should be upfront. Friends visiting for the holiday at other resorts could not visit my friends and me. As a seasoned traveler, I do not think the experience warrants the money. My friends and I took this vacation to relax and had to deal with too many stressful issues (room issues, dining issues, panhandlers). The staff were pleasant overall, but I would never revisit this resort.
4
Susan
18 Feb 2025
·
Stayed 3 nights
The property was nice and quiet. The food and drink were limited and watered down. Definitely not an all inclusive or worth the charge.
The property was nice and quiet. The food and drink were limited and watered down. Definitely not an all inclusive or worth the charge.
10
Janelle Anahi Perez
13 Aug 2025
·
Stayed 4 nights
I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.
I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.
8
Lynne
7 Apr 2025
·
Stayed 6 nights
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
8
karel
10 May 2024
·
Stayed 1 night
All was ok at Casa Doña Susana. But the 1st day the food at breakfast was not clean. There were some insects on the fruits
All was ok at Casa Doña Susana. But the 1st day the food at breakfast was not clean. There were some insects on the fruits
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AI-generated summary based on recent guest reviews
10
Justin
24 Jun 2026
·
Stayed 2 nights
Love this place
Love this place
4
Anthony
18 Jun 2026
·
Stayed 4 nights
Pros: Has Ac Clean Rooftop pool is very well kept Cons: 1. Door card needed to be replaced every single day of the 5 days I stayed here which was a hassle. 2. It’s 25 dollars USD extra per person for any additional person per night. That applies to visitors as well. (for us it was an additional 100 USD not anticipated, 2 people total in our room) 3. Our initial room was the superior room which flooded after me and my spouse showered back to back. Maybe 25-30 minutes total. They then replaced our room with a less desirable room not of equal quality. No refund or discount for this. Final thoughts: Meh it was aesthetic in photos but realistically I wouldn’t stay here again. Too much of a hassle
Pros: Has Ac Clean Rooftop pool is very well kept Cons: 1. Door card needed to be replaced every single day of the 5 days I stayed here which was a hassle. 2. It’s 25 dollars USD extra per person for any additional person per night. That applies to visitors as well. (for us it was an additional 100 USD not anticipated, 2 people total in our room) 3. Our initial room was the superior room which flooded after me and my spouse showered back to back. Maybe 25-30 minutes total. They then replaced our room with a less desirable room not of equal quality. No refund or discount for this. Final thoughts: Meh it was aesthetic in photos but realistically I wouldn’t stay here again. Too much of a hassle
10
Ryan
9 Jun 2026
·
Stayed 5 nights
Rooftop pool and added breakfast.
Rooftop pool and added breakfast.
10
Tony
8 Jun 2026
·
Stayed 3 nights
Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.
Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.
8
Irina
7 Jun 2026
·
Stayed 4 nights
The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.
The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.
FAQs about Hotel Casa Dona Susana by Los Arcos
Is breakfast offered at the hotel?
Breakfast is not offered at this property, but there are numerous local restaurants and cafes nearby.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 12:00 AM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the hotel located in relation to key attractions?
The property is situated in the Romantic Zone of Puerto Vallarta, just a 5-minute walk from Playa Los Muertos and 0.5 miles from El Malecón. It is also conveniently located near various shops, restaurants, and nightlife options.
Does the hotel have a swimming pool?
Yes, the hotel features a rooftop pool that is accessible from 10 AM to 10 PM, offering stunning views of Puerto Vallarta. There is also a seasonal outdoor pool available.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-14: 102.41352949282836USD
- 2026-10-15: 84.39969151835632USD
- 2026-10-16: 96.22257106555175USD
- 2026-10-17: 84.36335516310119USD
- 2026-10-18: 81.65327579847717USD
- 2026-10-19: 81.65327579847717USD
- 2026-10-20: 81.65327579847717USD
- 2026-10-21: 97.22488452210999USD
- 2026-10-22: 82.1891129506073USD
- 2026-10-23: 82.1891129506073USD
- 2026-10-24: 82.1891129506073USD
- 2026-10-25: 95.34331USD
- 2026-10-26: 82.1891129506073USD
- 2026-10-27: 80.761392USD
- 2026-10-28: 82.1891129506073USD
- 2026-10-29: 85.51762920851135USD
- 2026-10-30: 105.93408244689941USD
- 2026-10-31: 91.1716893183136USD
- 2026-11-01: 92.58520434576415USD
- 2026-11-02: 88.87970054153442USD
- 2026-11-03: 91.87844255314636USD
- 2026-11-04: 90.1929953484497USD
- 2026-11-05: 91.87844255314636USD
- 2026-11-06: 88.87970054153442USD
- 2026-11-07: 99.19789041952514USD
- 2026-11-08: 91.80953526805115USD
- 2026-11-09: 91.53281928897094USD
- 2026-11-10: 90.1929953484497USD
- 2026-11-11: 92.81842966130066USD
- 2026-11-12: 90.1929953484497USD
- 2026-11-13: 117.0319378882141USD
- 2026-11-14: 108.84061432476807USD
- 2026-11-15: 92.58520434576415USD
- 2026-11-16: 91.1716893183136USD
- 2026-11-17: 91.53281928897094USD
- 2026-11-18: 91.87844255314636USD
- 2026-11-19: 91.87844255314636USD
- 2026-11-20: 91.1716893183136USD
- 2026-11-21: 91.87844255314636USD
- 2026-11-22: 91.87844255314636USD
- 2026-11-23: 92.58520434576415USD
- 2026-11-24: 90.1929953484497USD
- 2026-11-25: 91.53281928897094USD
- 2026-11-26: 91.87844255314636USD
- 2026-11-27: 119.44197275175476USD
- 2026-11-28: 91.87844255314636USD
- 2026-11-29: 110.96089114483642USD
- 2026-11-30: 110.97855441314697USD
- 2026-12-01: 91.87844255314636USD
- 2026-12-02: 91.1716893183136USD
- 2026-12-03: 91.87844255314636USD
- 2026-12-04: 91.1716893183136USD
- 2026-12-05: 91.87844255314636USD
- 2026-12-06: 90.1929953484497USD
- 2026-12-07: 91.87844255314636USD
- 2026-12-08: 91.1716893183136USD
- 2026-12-09: 90.1929953484497USD
- 2026-12-10: 91.1716893183136USD
- 2026-12-11: 91.87844255314636USD
- 2026-12-12: 91.1716893183136USD
- 2026-12-13: 92.58520434576415USD
- 2026-12-14: 91.87844255314636USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 10 AM to 10 PM.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number HAO740111U9A
Popular amenities
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Housekeeping
General
Room service
Restaurant
Non-smoking rooms
Solarium
Adults only
Services
Tour desk
Housekeeping
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Pool outdoor
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Internet
Free wi-fi