Is parking available at the hotel?

Parking is available on-site, but it is limited and subject to charges. The fee for uncovered self-parking is GBP 10 per night.

What type of breakfast is offered and what are the serving hours?

An English breakfast is served on weekdays from 6:00 AM to 10:00 AM for a fee of approximately GBP 18.95 per person.

What are the check-in and check-out times?

Check-in is available from 2:00 PM until 11:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, guests are encouraged to contact the property for specific needs.

How is the hotel's location in relation to nearby attractions?

The hotel is located in Birmingham (Marston Green), just 0.3 km from Resorts World Birmingham and 0.5 km from Pendigo Lake. The National Exhibition Centre is about 0.9 km away, making it convenient for guests visiting these attractions.

What are the policies for guests staying with children?

Children are welcome at the hotel, and the minimum age for children to stay for free is not specified. Families can enjoy family room accommodations.

Crowne Plaza Birmingham NEC by IHG

Average nightly price at Crowne Plaza Birmingham NEC by IHG by month, last 12 months (USD)
Month	Average price
January	$134
February	$168
March	$221
April	$173
May	$197
June	$189
July	$123
August	$111
September	$235
October	$204
November	$189
December	$113

What guests think

Crowne Plaza Birmingham NEC by IHG earns praise for its convenient location by the NEC/Resorts World and friendly staff, with many guests finding clean, comfortable rooms, good breakfasts, and easy access to the airport and train.

Recurring drawbacks include dated or worn room furnishings, inconsistent bed comfort and climate control, occasional noise, and some slow bar or restaurant service. Parking is convenient but the payment rules can be confusing or costly for some, and a few guests raised security concerns. A solid, no-fuss choice for business and event travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern lobby and bar areas, with on-site parking that many find convenient. However, parking payment can be confusing or costly, and a few guests reported security issues; bar service is occasionally slow.

Related guest reviews

10

John

Feb 24, 2025

·

Stayed 1 night

Stayed one night for a concert at bp pulse . Hotel is right next to resorts world & venue ,friendly helpful staff .convenient parking (although £10) which is a bit cheeky imho .would stay here again .

2

Mark

Jul 14, 2025

·

Stayed 2 nights

Car stolen from hotel car park.

8

Mr john

Apr 11, 2025

·

Stayed 2 nights

Don't be caught out with expensive parking fees. Pay in the hotel not at the meter like we did costing us an extra £10, for the weekend. I think this should made clear on the booking site. Hotel spotless, great food plenty of choice for breakfast, helpful staff, seating area nice and spacious.

2

Trevor

May 26, 2025

·

Stayed 1 night

You get to the hotel and for the parking right next to it you have to load an App and prepay. £15 - not cheap but at an exhibition centre you expect it. What you don’t expect is a hotel where the “day” you have paid for expires at midnight and you get a £60 “fine for overstaying “ as you leave the following morning. What hotel thinks you want to leave at midnight?. Of course the App doesn’t offer you the option of buying the extra day - no because they know they are going to fleece you with a parking fine. The hotel itself is obviously convenient for events at the arena, a reasonable comfortable chain hotel . But the scumbag parking scheme ruins the experience.

8

Alison

May 31, 2025

·

Stayed 1 night

Service in bar/restaurant terrible. I waited 30 mins for a drink which I requested without ice but arrived with, another 20 mins later I realized others who had arrived after me were already eating so had to go to check on my food, a sales. When it finally arrived I had no cutlery..I went to the bar to pay as wasn't going to wait, no apology and I realized after that a top had been included on the bill.

8

Jade

Jun 6, 2025

·

Stayed 2 nights

Staff were spectacular during our stay. Nikki in the breakfast service was particularly excellent. She was personable and professional. It was clear she loves connecting with people and would remember us and others on return. We had an issue with our in room fridge which was fixed very promptly. The lobby, bar and restaurant areas are well maintained and clean. Unfortunately I would say the rooms are quite tired and need a good refresh, in keeping with the rest of the hotel. The bed was very uncomfortable and worn, the carpet felt dirty because it was so old even though it was clean. The shower in the bathroom also needs updated. This was disappointing as although we were there on a peak weekend, the price for the room was high given the shabbiness of some elements. Location is fantastic, couldn’t fault it. Close to resorts world and the NEC. Would stay here again but would hope the price reflected the state of the rooms better.

8

Sarah

Mar 11, 2024

·

Stayed 1 night

The hotel was clean and comfortable with plenty of space and a decent view. We managed to check in early but the man on reception seemed quite stressed and irritable. Whilst we were waiting in a queue he kept asking everyone that turned up if they were checking in or out. If they were checking out then he would serve them first. We were literally stood at the desk trying to check in but in the time he checked out 3 other people. I found this very rude as he just seemed to be rushing. I would not expect this from a front desk. If I was in a queue then once I had waited my turn I would expect to be served and only me. We paid for parking outside by scanning the signs which are dotted all over. Once at reception the man started to tell us something about parking then served someone else then finished what he was saying. Apparently if we had paid at reception it’s cheaper. The hotel is nice and I would stay again and recommend especially for the location.

8

Jon

Oct 7, 2024

·

Stayed 1 night

Stay was great, Parked my car right out side the front of the hotel, i could see it from the check in desk. When i came down in the morning someone had stolen my tow bar! security not so good. Asked for the CCTV and was told only released to the police, no point calling the police as they only work for money these days. So my one night cost me an extra £250.00

10

Barry

Jul 9, 2025

·

Stayed 1 night

This is a lovely hotel, with great staff. The only point id make is, please provide some signage for guests, so they dont pay full whack for parking prior to checking in where they receive a discount. This isnt made clear at point in the car park

10

Tanith

Nov 18, 2024

·

Stayed 2 nights

Excellent weekend stay. All staff were incredibly friendly and rooms were clean and comfortable. Reception organised free drink for mums birthday which was greatly appreciated at the end of a busy day. There was also plenty of parking and lovely breakfast.

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping is generally strong, with many reviews noting clean rooms and public areas. A few guests, however, reported lapses such as torn towels, missed spots, or worn furnishings that felt less fresh.

Related guest reviews

6

LISA

May 4, 2025

·

Stayed 1 night

Comfortable room, beds and pillows. Second time staying in three weeks and second time had torn hand towel in the bathroom. I did complain this time - not what you’d expect in a four star hotel. Good choice on the bar menu.

4

Lynn

Aug 2, 2024

·

Stayed 1 night

The room I was given was very tired and shabby. Shower curtain ripped, settee greasy, stained, just awful. No fridge, furniture chipped, cushions on bed stained. This was honesty to worst room I’ve had in over 30 years! Breakfast was good but one coffee machine for 100s of people?

6

Mark

Jan 2, 2024

·

Stayed 8 nights

Property was ok, very dirty under the bed I realized when I dropped something. We had a few issues, air conditioning didn’t work, no toilet rolls and conditioner which they fixed when we asked. Convenient location and nice bar

8

Sophie

Jun 28, 2024

·

Stayed 1 night

Really big rooms, very comfy and very quiet. Great hotel, good parking, very spacious lobby and bar area. Would stay again.

10

Simon

Feb 18, 2023

·

Stayed 3 nights

Excellent hotel in super clean condition, great breakfast selection, Rooms clean and comfortable and quiet. @ mins walk from Resorts World and 5 mins walk to NEC.

8

Carl

Oct 30, 2025

·

Stayed 1 night

Very nice and clean hotel

10

Sarah

Nov 29, 2025

·

Stayed 1 night

Excellent stay all round, clean and warm accommodation, helpful friendly staff. Great restaurant and breakfast had lots of choice, good value for money. Took advantage of late checkout for additional £20, well worth it. Highly recommend!

10

Rob

Jul 13, 2025

·

Stayed 1 night

Was very clean nice room’s friendly staff easy check in and 2 minutes walk to where we was going. Very good parking would highly recommend and would use this property again ⭐️⭐️⭐️⭐️⭐️

10

Tanith

Nov 18, 2024

·

Stayed 2 nights

Excellent weekend stay. All staff were incredibly friendly and rooms were clean and comfortable. Reception organised free drink for mums birthday which was greatly appreciated at the end of a busy day. There was also plenty of parking and lovely breakfast.

10

Elizabeth

Jul 12, 2025

·

Stayed 1 night

Clean refurbished room, nice food and helpful staff. Very handy for NEC and airport. Stay here quite a lot and worth a recommendation

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, quiet and comfortable, with big TVs and some lake views. Many also note dated decor, worn furniture and variable bed comfort, plus occasional noise from adjoining doors or corridors and intermittent A/C or heating issues.

Related guest reviews

10

christine

Jul 30, 2025

·

Stayed 2 nights

The hotel is spacious, very clean, staff friendly. The rooms are a good size, very quiet, comfortable and clean. You don't know you're near a major airport as its so quiet.

10

Kim

Jul 14, 2025

·

Stayed 1 night

View of the lake and the resort area

2

James

Jul 30, 2025

·

Stayed 1 night

Gave me an accessibility room with a paper thin adjoining room door. I could hear the person in the adjacent room cracking into beer cans loud and clear all night. Avoid this hotel at all costs.

10

Katherine

Jun 16, 2024

·

Stayed 2 nights

Great stay. Rooms were well equipped, fantastic black out blinds and a comfy bed.

8

Susan

Nov 23, 2025

·

Stayed 2 nights

Always an excellent stay, breakfast has a great choice whether you want healthy or a full English. Staff very friendly and helpful. The rooms are looking a little tired with scuffed furniture and marks on the sofa. However the bathroom was clean with nice fluffy towels. Good shower. Overall a pleasant stay.

8

Jade

Jun 6, 2025

·

Stayed 2 nights

Staff were spectacular during our stay. Nikki in the breakfast service was particularly excellent. She was personable and professional. It was clear she loves connecting with people and would remember us and others on return. We had an issue with our in room fridge which was fixed very promptly. The lobby, bar and restaurant areas are well maintained and clean. Unfortunately I would say the rooms are quite tired and need a good refresh, in keeping with the rest of the hotel. The bed was very uncomfortable and worn, the carpet felt dirty because it was so old even though it was clean. The shower in the bathroom also needs updated. This was disappointing as although we were there on a peak weekend, the price for the room was high given the shabbiness of some elements. Location is fantastic, couldn’t fault it. Close to resorts world and the NEC. Would stay here again but would hope the price reflected the state of the rooms better.

10

Kevin

Nov 28, 2025

·

Stayed 1 night

Crowne Plaza Birmingham NEC by IHG offers excellent comfort and convenience. The rooms are spacious and well-appointed, with modern amenities that ensure a relaxing stay. The staff are friendly and attentive, providing great service throughout. Its location near the NEC makes it perfect for both business and leisure travelers. Highly recommended!

6

Robert

Sep 1, 2023

·

Stayed 2 nights

The location and Hotel was excellent, unfortunately the heating and air con in my room was not functioning and I woke up cold both nights. I reported this on the 1st night and although something was done it did not resolve the problem. The illuminating light did not work first night and although it was working 2nd night the heating and A/C still did not function

6

Ashley

Jun 24, 2025

·

Stayed 1 night

Unfortunately the air conditioning was not wor

10

Laura

Jun 15, 2025

·

Stayed 2 nights

Comfortable family room with two double beds and a very big smart TV. It had everything we needed and we had a lovely 2 night stay. The breakfast had a great variety and all of the hotel staff were really helpful and friendly

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful across reception, restaurant and breakfast. Some guests experienced slow bar/restaurant service or occasionally unhelpful interactions at check-in or checkout.

Related guest reviews

4

Alex

Nov 29, 2025

·

Stayed 1 night

Noisey room, staff uninterested on checkout.

10

Paul

Sep 1, 2025

·

Stayed 3 nights

All good at Crowne Plaza, customer service excellent and staff very friendly and helpful, breakfast great,

10

Robert

May 23, 2023

·

Stayed 1 night

Friendly professional staff, very clean, drinks and fridge in room. Spacious and comfortable! Breakfast was tasty with a good selection.

10

Waleed

Aug 20, 2025

·

Stayed 1 night

Excellent all in all. Ahmed the receptionist was exceptional in his service. Thank you team crowne plaza.

8

Alison

May 31, 2025

·

Stayed 1 night

Service in bar/restaurant terrible. I waited 30 mins for a drink which I requested without ice but arrived with, another 20 mins later I realized others who had arrived after me were already eating so had to go to check on my food, a sales. When it finally arrived I had no cutlery..I went to the bar to pay as wasn't going to wait, no apology and I realized after that a top had been included on the bill.

2

Shaista

Oct 20, 2024

·

Stayed 1 night

Check in was not good We were given a room with two single beds and only found out when we went to room. Requested a standard room as that’s what we had booked and told they was none. Then after making a fuss the guy found a room. Guy at reception didn’t seem bothered with what he is doing :

10

Eric

Nov 27, 2025

·

Stayed 1 night

I had to call and make inquiries about my booking. Destiny was brilliant with my issue and was still working when I checked in. She also sorted an evening meal reservation for my party. The meal was excellent. Breakfast was great and the staff in the dining room brilliant. We will be staying again.

8

Jade

Jun 6, 2025

·

Stayed 2 nights

Staff were spectacular during our stay. Nikki in the breakfast service was particularly excellent. She was personable and professional. It was clear she loves connecting with people and would remember us and others on return. We had an issue with our in room fridge which was fixed very promptly. The lobby, bar and restaurant areas are well maintained and clean. Unfortunately I would say the rooms are quite tired and need a good refresh, in keeping with the rest of the hotel. The bed was very uncomfortable and worn, the carpet felt dirty because it was so old even though it was clean. The shower in the bathroom also needs updated. This was disappointing as although we were there on a peak weekend, the price for the room was high given the shabbiness of some elements. Location is fantastic, couldn’t fault it. Close to resorts world and the NEC. Would stay here again but would hope the price reflected the state of the rooms better.

8

Sarah

Mar 11, 2024

·

Stayed 1 night

The hotel was clean and comfortable with plenty of space and a decent view. We managed to check in early but the man on reception seemed quite stressed and irritable. Whilst we were waiting in a queue he kept asking everyone that turned up if they were checking in or out. If they were checking out then he would serve them first. We were literally stood at the desk trying to check in but in the time he checked out 3 other people. I found this very rude as he just seemed to be rushing. I would not expect this from a front desk. If I was in a queue then once I had waited my turn I would expect to be served and only me. We paid for parking outside by scanning the signs which are dotted all over. Once at reception the man started to tell us something about parking then served someone else then finished what he was saying. Apparently if we had paid at reception it’s cheaper. The hotel is nice and I would stay again and recommend especially for the location.

10

Sarah

Nov 29, 2025

·

Stayed 1 night

Excellent stay all round, clean and warm accommodation, helpful friendly staff. Great restaurant and breakfast had lots of choice, good value for money. Took advantage of late checkout for additional £20, well worth it. Highly recommend!

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Location

Excellent for events at the NEC/Resorts World, with easy access to the arena, airport and Birmingham International station. Restaurants, shops and a lakeside setting are close by, making it very convenient for short stays.

Related guest reviews

10

jane

Aug 13, 2025

·

Stayed 1 night

The stay was great from the moment we parked the car easily and walked into the lobby. The staff were friendly and very helpful and the rooms were comfortable (a good night's sleep). Crowne Plaza is next door to Resorts World and within walking distance of the NEC and Birmingham International.

10

Priya

May 11, 2025

·

Stayed 1 night

Overall this is a great property conveniently located within walking distance of Resorts World and BP Pulse live. Staff were very friendly and helpful. The price I paid was quite cheap considering this is a Crown Plaza hotel in Birmingham. 5*.. I would definitely stay here again.

10

Gordon

Jun 13, 2024

·

Stayed 1 night

Great location for both the NEC and Birmingham Int Train Station / Airport. All in walking distance. Also…..superb buffet breakfast!! Highly recommend adding to a reservation :-)

10

Antony

Apr 17, 2025

·

Stayed 1 night

Perfect for the airport, nec and Resorts World and a short train ride from the city centre

10

Suzanne

Feb 11, 2025

·

Stayed 1 night

Close to nec

8

Laura

Apr 28, 2025

·

Stayed 1 night

Receptionist helpful, great location for resorts world. Breakfast pricey so didn't book it and didnt eat there so can't comment on food. Rooms nice, big TV and nice bathroom.

8

Arpna

Jun 7, 2025

·

Stayed 1 night

Convenient short, walking distance from Birmingham International train station and NEC.

10

Alison

May 12, 2025

·

Stayed 3 nights

The location was amazing. Right by a beautiful lake and close to many restaurants and other shops and a cinema. Not far from Birmigham airport and Birmingham Intertrnaltional Train station. I had a lovely restful time at the hotel. Though I did several trips out to various locations in Birmingham Its was so nice to get back to the Crowne Plaza NEC.

8

Gareth

Nov 20, 2025

·

Stayed 2 nights

Easy access to NEC

10

Lesley

Nov 24, 2024

·

Stayed 1 night

Perfect for attending an event at the NEC

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AI-generated summary based on recent guest reviews

Dining

Breakfast and meals are frequently rated good, with plenty of choice. Occasional negatives include slow service at busy times, some lukewarm items, and limited bar offerings like no cocktails.

Related guest reviews

10

Deborah

Apr 29, 2025

·

Stayed 1 night

Really good but no cocktails! 😞

8

Anthony

Nov 13, 2023

·

Stayed 3 nights

Four of the same family attended for four days in November 2023. The Hotel did have a very high standard of cleaning in all areas of the Hotel. The staff were exceptional with excellent customer service and their clothing attire was above standard. Only disadvantage, the breakfast was not up to expected standards any of the four mornings, plates were just about warm, but all the food cold.

10

Beverley

Jun 18, 2023

·

Stayed 2 nights

Very nice suite. Breakfast very good. Evening meals good, service a bit slow on Friday as busy. Excellent location for NEC

10

Eric

Nov 27, 2025

·

Stayed 1 night

I had to call and make inquiries about my booking. Destiny was brilliant with my issue and was still working when I checked in. She also sorted an evening meal reservation for my party. The meal was excellent. Breakfast was great and the staff in the dining room brilliant. We will be staying again.

8

Susan

Nov 23, 2025

·

Stayed 2 nights

Always an excellent stay, breakfast has a great choice whether you want healthy or a full English. Staff very friendly and helpful. The rooms are looking a little tired with scuffed furniture and marks on the sofa. However the bathroom was clean with nice fluffy towels. Good shower. Overall a pleasant stay.

8

David

Nov 27, 2023

·

Stayed 2 nights

Dinning service very slow Saturday night

10

Derek

Sep 16, 2023

·

Stayed 7 nights

This is the perfect place to stay if going to an event at Resorts World Arena. Everything is close by within walking distance including the train station (4min walk). The staff are fantastically friendly and helpful. Room is exactly what is needed with fridge and very comfortable beds. Buffet breakfast is good and has descent enough food and good selection of items. Water in the showers is a bit dangerous as without warning it turns very hot then back to the temp you had set. You could get scalded if your not careful as the shower valves are not pressure balanced. They really should do something about that. In room (instant) coffee, tea is good and the whole hotel is very clean and tidy. Black out blinds so you can sleep in and the room was vey quiet. Plenty of places to eat close by and shopping too if your so inclined. You can also get a selection of beer within easy walk or in the hotel bar. I would have liked to see a better selection of single malt scotch in the hotel bar though :) All in all a great experience and we would not hesitate to book here again if we were coming to another event at the arena and would recommend it to anyone looking for a very nice place to stay at a reasonable price.

10

Sarah

Nov 29, 2025

·

Stayed 1 night

Excellent stay all round, clean and warm accommodation, helpful friendly staff. Great restaurant and breakfast had lots of choice, good value for money. Took advantage of late checkout for additional £20, well worth it. Highly recommend!

8

Ian

Jan 27, 2025

·

Stayed 2 nights

Convenient and comfortable place to stay for our visit to The Running Show at the NEC. The hotel has everything you need, as do the rooms. Found the staff to be helpful too. Possibly the only thing I'd like to see improved is that the breakfast options for non-mainstream diets (vegan, gluten free) are a bit ordinary. You won't starve but there's nothing all that appealing either.

8

Sara

Apr 26, 2025

·

Stayed 1 night

The communal areas around the bar and reception area was very sleek and modern but our room was very dated. Old fashioned furnishings showing signs of age. No mirror on dressing table which made it difficult to get hair/makeup done. We were woken very early by the cleaners room next door to our room suggest getting some sound proofing done. Bar didnt sell lemonade!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $83	2 $106	3	4	5 $213	6 $289	7 $141
8 $83	9 $88	10 $150	11	12 $240	13 $529	14 $540
15 $83	16 $88	17 $723	18	19 $82	20 $354	21 $198
22 $94	23	24	25	26	27 $175	28 $245
29 $88	30 $83

Crowne Plaza Birmingham NEC by IHG

Prices for Crowne Plaza Birmingham NEC by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 1 Queen Bed

Standard Room, 1 Queen Bed with Sofa Bed

Standard Room, 1 Queen Bed, Balcony

Premium Room, 1 King Bed (Super King)

Premium Room

Standard Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Standard Room

Standard Room, 2 Double Beds, Lake View

Junior Suite, 2 Double Beds

Junior Suite, 1 King Bed

Standard Room, 1 Double Bed, Accessible

Guest reviews of Crowne Plaza Birmingham NEC by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Birmingham NEC by IHG

Considering this hotel for your Birmingham trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $179	20 $192	21 $181	22 $110	23 $87	24 $74
25 $79	26 $101	27 $151	28 $132	29 $144	30 $150	31 $261