Name: TownePlace Suites Des Moines Urbandale
Address: 8800 Northpark Drive, Johnston, Iowa, United States of America, Johnston, Iowa, US
Price range: US$94–US$189 per night
Rating: 8.38

What guests think

At TownePlace Suites Des Moines Urbandale, travelers highlight practical in-room kitchens and a convenient interstate location, while also noting dated areas and inconsistent facilities, especially the pool and hot tub.

Rooms suit longer stays, but recurring comments mention worn furnishings, small or awkward bathrooms, odd TV placement, and occasional odors or maintenance issues. Service is widely praised as welcoming and efficient, though a few guests experienced overbooking, billing errors, or uneven responses to problems. Expect a practical, value-focused stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub conditions are inconsistent, with reports of closures, strong chemicals, or cleanliness concerns.

Related guest reviews

6

Joshua

19 Feb 2025

·

Stayed 1 night

Very small parking lot made more noticeable by the fact that two cars were broken down in the lot. It hadn’t snowed for a couple days and yet the snow wasn’t properly cleared around those vehicles. The toilet paper roll was on the ground when I arrived because the holder was broken by a prior guest and the easy repair wasn’t yet complete. Shower wasn’t very clean. Not the fault of the hotel staff, but if your room is in the back of the property, you’re only about 40 yards from the interstate so it’s very noisy.

8

Todd

19 Jun 2025

·

Stayed 4 nights

Overall safe and clean. Hot tub worked. Small gym fiy my needs.

6

Matthew

2 Jan 2024

·

Stayed 1 night

$50 pet fee is very expensive but other than that good spot to rest your head for the night!

10

Jennifer

16 May 2025

·

Stayed 1 night

We like the facilities, all were clean and easily accessible.

10

Shengyi

18 Dec 2023

·

Stayed 7 nights

warm indoor pool

8

DOUGLAS

22 Mar 2025

·

Stayed 2 nights

Rooms are kind of dated. Needs some freshing up. The double doored closet was not cool as it allows kids a sneak peek into the bathroom. The pool area is small and only 5 chairs to sit in. They need more chairs. Hot tub worked great, but looked dirty. Area is nice with a great restaurant next door. Outside grilling is available at this property. Great idea. The morning breakfast is hot and hit the spot. Different daily.

6

Jennifer

7 Feb 2024

·

Stayed 1 night

Computers were down. Pool was down.

10

Erika

4 Apr 2025

·

Stayed 3 nights

This was a good place to stay! We had no issues. The pool was chilly, but no big whoop. The breakfast was your standard hotel free breakfast, but was good and we appreciated it very much. The check-in was easy enough. They have games you can check-out which was cool.

6

Amy

15 Nov 2025

·

Stayed 2 nights

We had trouble with heat not working on the first very cold days of the season. We ended up moving rooms and found similar issues there. The hot tub was not working.

4

Callie

18 Mar 2024

·

Stayed 1 night

Pool was great the room the bed room door didn’t lock and there was either rust on the bath tub and the hot tub had to much chemicals in it that it burned your eyes but the bed was great!!!

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Cleanliness

Guests often find rooms and common areas clean, but recurring feedback cites stained or discolored tubs, dirty showers, cobwebs, hallway bugs, lingering odors, and minor maintenance issues.

Related guest reviews

8

Danielle

7 Jan 2026

·

Stayed 1 night

I only stayed 1 night. Friendly staff. Room could’ve used a little updating but it was clean. The breakfast was awesome! A lot to choose from and I met the man who prepares the breakfast each morning and he seemed so proud of it! He was a sweet and helpful man!

6

Joshua

19 Feb 2025

·

Stayed 1 night

Very small parking lot made more noticeable by the fact that two cars were broken down in the lot. It hadn’t snowed for a couple days and yet the snow wasn’t properly cleared around those vehicles. The toilet paper roll was on the ground when I arrived because the holder was broken by a prior guest and the easy repair wasn’t yet complete. Shower wasn’t very clean. Not the fault of the hotel staff, but if your room is in the back of the property, you’re only about 40 yards from the interstate so it’s very noisy.

8

Kelli

31 Oct 2025

·

Stayed 2 nights

Clean room and common areas, helpful staff

8

Cherene

9 Sept 2025

·

Stayed 1 night

Really great staff, very clean, great amenities, great price and a comfortable and quiet room.

10

Sunita

30 Mar 2025

·

Stayed 1 night

Super clean room and friendly staff. Will definitely book again.

4

Erica

9 Mar 2025

·

Stayed 1 night

Breakfast area was good. Room was not great. There was a large, brown, nasty stain on the pull out couch mattress. Bathroom was not great. Tub was discolored and faucet pulled out of the wall. Shower curtain was too short.

4

James

12 Aug 2025

·

Stayed 1 night

The hotel is in poor condition overall and has not been maintained. The room was clean. The rest of thd hotel has been permitted to decline from neglect.

6

Jesse

27 Nov 2023

·

Stayed 1 night

We love this hotel because they offer a two bedroom that is not expensive. When we travel, we make sure this is where we stop. But this time our room wasn’t as clean as it usually is. There was cobwebs on the ceiling, and part of the carpet had duct tape. I just didn’t seem as clean as the other room we had had during a different stay. It was late and wasn’t worth complaining about.

10

Cynthia

30 Jul 2023

·

Stayed 2 nights

Good stay. A few dead bugs in hallway and one on the door lock. Great stay over all. Beds/floor/shower/kitchen very clean and we will stay again.

6

Jody

18 Mar 2025

·

Stayed 1 night

Hallways smelled foul. Not a smart TV, unable to stream. Dirty shower/tub. Breakfast ok.

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Rooms

Many rooms are spacious and include kitchens, suiting longer stays. However, decor can feel dated, bed comfort varies, TV placement or size can be awkward, and some rooms face interstate noise or have HVAC odors.

Related guest reviews

4

drew

8 Dec 2024

·

Stayed 1 night

pretty clean just not well maintained. Faucet sprayed water everywhere when taking a shower,vent in bathroom didn't work but made tapping noise the entire stay and I'm 40 years old and have never seen a worse tv set up. Tv was a little 32" that I couldn't see from bed it sat to the side of the foot of the bed and I'm a TV watcher I ended up having to watch on my phone. it's worth the money for the area but I will spend a few extra dollars to stay next door to them or elsewhere next time

8

Nicole

28 Nov 2025

·

Stayed 2 nights

Great location and spacious rooms.

10

Carole

6 Oct 2025

·

Stayed 1 night

Nice clean room. Had a small kitchenette with dishwasher and apt size fridge. The bed was very comfortable!

6

Richard

12 Oct 2025

·

Stayed 1 night

Mostly okay, although when the HVAC ran there was an odd odor.

8

Judy

22 Sept 2024

·

Stayed 1 night

Our stay was OK for 1 night. Hard to see the entrance as it’s not typical of a hotel. Seemed old and worn. The room was OK bed was a little firm but not terrible. The TV was located off to the side of the bed which made it awkward to watch TV. Shower was great and the breakfast had lots of food choices. Coffee was good!!

10

Glenice

4 Oct 2025

·

Stayed 8 nights

Room was very comfortable. Kirchen small but very functionable. Would recommend to others. Excellent location

10

RENEE

3 Nov 2025

·

Stayed 1 night

Clean, bright and fresh decor, room was great, well laid out, comfortable bed, internet TV options.

10

Robert

25 Nov 2025

·

Stayed 1 night

Great layout in room- kitchen area, frig, coffee maker.

4

John

8 Oct 2023

·

Stayed 4 nights

The room looked like the bedroom was separate from sitting area and it wasn't. The whole room was small and so was the bathroom. The bed was not comfortable! Won't be staying there ever again. It's shouldn't be called a suite as it isn't.

6

Robert

6 Sept 2023

·

Stayed 1 night

Very small rooms basic amenity. They were working on the building while we were there right outside the room that was assigned to us. It was fine for one night. Not great. The sofa bed touches the king bed so no egress in or out from one side of the bed. Cleaning was average (food particles from previous longer term guest in sofa bed) 3 of 5 stars is fair review. Chose bacause of location and Bonvoy. Will not return.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and efficient at check-in. Some guests reported overbooking or billing issues and uneven follow-up when problems arose.

Related guest reviews

10

Elsa

17 Nov 2025

·

Stayed 2 nights

Check in was quick and easy. This hotel was completely sold out for the weekend. We stayed here with our dance competition team for three days and two nights. The team hung out in the lobby, ordered take out, and enjoyed some adult beverages. The staff was GREAT all the way around from check in to breakfast team, and housekeeping. The price of the hotel was also a plus with having a complete kitchen, we were able to also enjoy meals in the room to save some money. We will definitely stay here again when visiting the area.

6

Amanda

3 Aug 2025

·

Stayed 7 nights

The hotel needs some updates. It was a little bit dated. The staff was friendly and helpful.

2

Terrell

28 May 2024

·

Stayed 1 night

My stay was non existent, because for God knows why the hotel decided to give my room to someone else..I had this room booked and paid for since May 6 th. Upon my arrival they tell me. Oh we have some bad news. We gave your room away and we are booked full..They did not call or email at any time during the 3 weeks that the room was in my name. They claimed that they tried to reach me at 5pm the day of my reservation. I received NO CALL NO EMAIL.

10

Missy

10 Aug 2025

·

Stayed 1 night

Good service in a pinch. We needed room last because the hotel we had a booked was not safe or clean and it was the weekend of the Megan moroney concert. They got us right in and were so super friendly! Would definitely stay here again!

4

Marti

9 Jul 2025

·

Stayed 1 night

Upon check in we were told our room was no longer available because the hotel over sold our room type. Front desk staff did not seem interested in helping fix the situation.

10

Jameson

2 Oct 2025

·

Stayed 2 nights

Chris was great at check in. Attentive and nice and welcoming

10

Warren

11 Oct 2025

·

Stayed 1 night

Staff was friendly and helpful!

2

Brian

1 May 2023

·

Stayed 1 night

This hotel was clean and the front desk was friendly. In the morning, we were unable to shower with no hot water. After the fact, we were told “it happens” and were not compensated in any way for the “inconvenience”. Management of the hotel were not helpful at all.

2

Taylor

11 Mar 2023

·

Stayed 3 nights

The staff was rude and very unprofessional during the entire stay.

8

william

15 Sept 2023

·

Stayed 1 night

Hotel was good and we were upgraded to a two bedroom suite. However, encountered a billing problem due to being triple charged for the room. Still trying to straighten that kink out.

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Location

Convenient just off the interstate and near restaurants, handy for area venues. Several reviews note confusing entrance/signage and potential highway noise in back-facing rooms.

Related guest reviews

10

Craig

9 Nov 2023

·

Stayed 1 night

Easy access off interstate. Right next to Texas roadhouse.

8

Nicole

28 Nov 2025

·

Stayed 2 nights

Great location and spacious rooms.

6

Joshua

19 Feb 2025

·

Stayed 1 night

Very small parking lot made more noticeable by the fact that two cars were broken down in the lot. It hadn’t snowed for a couple days and yet the snow wasn’t properly cleared around those vehicles. The toilet paper roll was on the ground when I arrived because the holder was broken by a prior guest and the easy repair wasn’t yet complete. Shower wasn’t very clean. Not the fault of the hotel staff, but if your room is in the back of the property, you’re only about 40 yards from the interstate so it’s very noisy.

8

Jennifer

27 Mar 2023

·

Stayed 2 nights

I liked that this hotel has a kitchenette. This is really an excellent feature. The place is in good condition with good parking, and in comfortable. The back side of the building overlooks the highway and fields, the front overlooks the parking lot. There is very good parking, and it is right off the highway. The driveway is a bit confusing, as you may be misled into the Texas Roadhouse parking lot, or a strip mall parking lot.

10

Laurene

22 Mar 2024

·

Stayed 8 nights

Helpful at desk, quiet, clean, location was easy access to stores and freeway.

10

Tarshia

25 Sept 2025

·

Stayed 4 nights

I really liked the location.

8

Judy

22 Sept 2024

·

Stayed 1 night

Our stay was OK for 1 night. Hard to see the entrance as it’s not typical of a hotel. Seemed old and worn. The room was OK bed was a little firm but not terrible. The TV was located off to the side of the bed which made it awkward to watch TV. Shower was great and the breakfast had lots of food choices. Coffee was good!!

10

Glenice

4 Oct 2025

·

Stayed 8 nights

Room was very comfortable. Kirchen small but very functionable. Would recommend to others. Excellent location

10

Thomas

2 May 2023

·

Stayed 3 nights

Easy access to the interstate. Easy access to numerous dining options. Property was clean and staff were all so nice.

6

Glenn

20 Oct 2024

·

Stayed 1 night

The hotel lacks proper signage to direct guests to the entrance of the hotel. This seems to be a frequent complaint. Viewed from the parking lot, the facility seems uninterested in attracting guests, a regrettable outcome of all two frequent online bookings.

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Dining

Breakfast is regularly described as hot, hearty, and varied. Others call it standard but satisfactory.

Related guest reviews

8

Danielle

7 Jan 2026

·

Stayed 1 night

I only stayed 1 night. Friendly staff. Room could’ve used a little updating but it was clean. The breakfast was awesome! A lot to choose from and I met the man who prepares the breakfast each morning and he seemed so proud of it! He was a sweet and helpful man!

8

Eva

10 Sept 2023

·

Stayed 1 night

This was a change from our original (not our choice)but turned out better than expected. Decent breakfast and a extremely clean bathroom, very important for four (4)y women traveling cross country,

10

Debora

8 Dec 2022

·

Stayed 1 night

Comfortable bed, Clean, good location near hwy, good breakfast

8

Jenny

29 Sept 2024

·

Stayed 1 night

Very spacious room. Nice place to stop on a road trip. Bed was comfy. Fridge and freezer was much appreciated and allowed us to re-freeze ice packs from our cooler. Breakfast was hearty. Would stay here again.

10

michael

23 Dec 2023

·

Stayed 1 night

Nice location. Right off of interstate. Breakfast was above avg

8

Judy

22 Sept 2024

·

Stayed 1 night

Our stay was OK for 1 night. Hard to see the entrance as it’s not typical of a hotel. Seemed old and worn. The room was OK bed was a little firm but not terrible. The TV was located off to the side of the bed which made it awkward to watch TV. Shower was great and the breakfast had lots of food choices. Coffee was good!!

8

ryan

21 Sept 2025

·

Stayed 1 night

Bed was not so comfy and sink next to bathroom was broken. Good breakfast and friendly staff tho - thanks

10

Jennifer

6 Jul 2025

·

Stayed 1 night

We really enjoyed the bacon on the breakfast buffet! Good breakfast offerings!

10

Justin

20 Feb 2023

·

Stayed 1 night

Nice clean room. Breakfast was well stocked. Quiet hotel that was perfect for a girls weekend.

10

Erika

4 Apr 2025

·

Stayed 3 nights

This was a good place to stay! We had no issues. The pool was chilly, but no big whoop. The breakfast was your standard hotel free breakfast, but was good and we appreciated it very much. The check-in was easy enough. They have games you can check-out which was cool.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$94
February	US$107
March	US$109
April	US$120
May	US$128
June	US$130
July	US$137
August	US$136
September	US$107
October	US$103
November	US$93
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $101	9 $122	10 $114	11 $110	12 $117
13 $94	14 $113	15 $113	16 $120	17 $118	18 $133	19 $139
20 $104	21 $110	22 $113	23 $113	24 $113	25 $141	26 $177
27 $104	28 $160	29 $189	30 $189

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $150	3 $122
4 $110	5 $120	6 $112	7 $112	8 $120	9 $112	10 $125
11 $104	12 $113	13 $120	14 $120	15 $120	16 $120	17 $130
18 $107	19 $113	20 $114	21 $116	22 $117	23 $130	24 $130
25 $107	26 $104	27 $103	28 $106	29 $108	30 $120	31 $130

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about TownePlace Suites Des Moines Urbandale

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