Name: SureStay Plus by Best Western Covington
Address: 625 North Highway 190, Covington, Louisiana, United States of America, Covington, Louisiana, US
Price range: US$82–US$134 per night
Rating: 7.1

What guests think

Reviews for SureStay Plus by Best Western Covington describe a budget-friendly stay with very mixed experiences, highlighting friendly front desk staff but frequent complaints about dirty rooms, musty odors, mold, and maintenance issues that affect comfort and confidence.

Rooms are commonly described as dated, with uncomfortable or squeaky mattresses and noticeable noise from thin walls or nearby traffic. Breakfast feedback varies widely, with several reports of limited options or poor quality and some noting a decent meal. Facilities draw uneven remarks, including a generally useful pool alongside occasional outages like broken ice machines. The location is convenient to highways and dining, suiting short, no frills stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities feedback is uneven: the pool condition varies by stay, and some guests encountered broken equipment like ice machines or a printer. Few other standout facilities are noted.

Related guest reviews

8

Steve

24 Nov 2023

·

Stayed 1 night

EVERYTHING FOR THE MOST PART WAS GOOD . WOULD RETURN AS LONG AS THEY FIX ICE MACHINE AND MAKE SURE THERE IS A REMOTE FOR TV

2

Alexis

27 Oct 2024

·

Stayed 2 nights

Do not stay here. The bathtub was filthy (we never used it), the breakfast was terrible, and the smoke alarm kept going off in the middle of the night both nights. Pool area was also filthy and the housekeeper’s kids were running around on bikes being disruptive and trying to get people to let them in so they could bike there. The beds were fine but that was it. It was just not at all a clean or kept up place. Won’t ever be back.

4

Kaile

13 May 2025

·

Stayed 3 nights

The bathtub was so slow to drain that it was like a shower/ bath combo. Random people knocking on my door at 1am. Free breakfast was not even worth being free. Bed was not comfortable. No smart tv. No business center as advertised. Front desk employees were friendly, and it is pet friendly.

8

Kimberly

30 Aug 2024

·

Stayed 2 nights

Very clean ,Great hot or cold breakfast and drinks and snacks, Good Coffee and Organic Geen Tea ,Also have Lipton Tea at Coffee Station, Great water pressure for showering or tub bath, pet friendly, Non smoking in rooms,Very Large pool that closes at 10pm, Nice gym to work out in , Tv,small fridge, and microwave in your room ,nice Tv multiple channels ,Adjustable A/C and heating, Very friendly & helpful staff ! Had fun ,slept good ,Smells fresh,No carpet on floors great ! Negative thing No free def caf Coffee or Tea at the station !

10

Stacey

24 Jul 2025

·

Stayed 1 night

Staff was very friendly and accommodating pool was always clean Room was clean and bed was comfortable. Only complaint was the pool furniture was all defrosted so there was tables but none of the lounge chairs or chairs were available to enjoy being around the pool

8

Lisa

4 Jan 2023

·

Stayed 4 nights

A really nice place to stay especially with a pet. However, breakfast was always the same. Bread was stale for toast. Some of the staff was friendly and helpful and then others were not. Nice location.

8

DEAN

30 Sept 2025

·

Stayed 1 night

We had to switch rooms because the sanitizer was overwhelming. Good workspace, The printer didn't work. Breakfast had limited choices.

10

Madison

31 Oct 2023

·

Stayed 2 nights

Very clean rooms with amazing ac units, vending machines with several options (accepting card or cash), well stocked and wonderful staff as well. Only downfall was other guests outside in the parking lot being a little loud but nothing extreme. Highly recommend and will definitely be coming back to this location!

8

Melissa

25 Mar 2023

·

Stayed 1 night

Loved the whirlpool , plenty of room in the room, quite place. Only dislike was the bed was not comfy and loud when you turned over and floor in room was dirty bottom of feet black from walking on floor.

4

April

27 Feb 2023

·

Stayed 2 nights

In town for 2 nights. My wife decided to come with so I canceled my original reservation for what looked like a much nicer and more expensive hotel. Room was very basic. Bathtub was gross with hair and mold in and around it. Breakfast wasn’t hot. Ice machine wasn’t working. All in all, not terrible, but I felt like I paid $60/night too much. It was a $70/night/room kinda spot. It wasn’t a $130/night room.

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Cleanliness

Many guests report poor cleanliness, with dirty floors, mold or mildew, musty smells, and bugs; some stays were acceptably clean. Housekeeping consistency is a recurring issue.

Related guest reviews

2

Karly

8 Nov 2025

·

Stayed 1 night

I don’t usually write reviews but this was beyond awful. Pictures are grossly misleading, I should have read reviews. Filthy rooms. My kids feet were black from walking barefoot on the laminate floors in our room in less than 30 minutes. Visible mold in the bathrooms. Nasty microwave that hadn’t been cleaned in months so black mold all throughout the inside. “Hot breakfast” was an absolute joke. I wouldn’t go back if you paid me.

2

Amy

9 Jan 2025

·

Stayed 4 nights

Save your money and stay somewhere else unless you just like a filthy bathtub with a shower curtain that will not stay closed, so there’s water all over the place

4

Edward

11 Apr 2024

·

Stayed 1 night

The room was very dirty. The floors were disgusting the countertop in the bathroom area still had someone’s hair shaving on it.

2

Alicia_

2 Jan 2025

·

Stayed 1 night

Room was dirty. Wet towels and unmade bed with balled up covers. Weird smell, highly humid.

2

Jason

17 Aug 2025

·

Stayed 1 night

The place was dirty and smelled terrible. It felt unsafe. Way too expensive for what it was.

2

Michael

11 Nov 2025

·

Stayed 4 nights

The room was disgustingly dirty and the bathroom door wouldn’t even close. I walked into the lobby and the manager was sitting barefoot on the couch. I had to cancel the stay. Never again.

4

Lisa

28 Oct 2024

·

Stayed 2 nights

Room had mold in the AC unit which made me have a bad allergic reaction. It was very humid in the room. I put the AC on a certain temp to try and pull some of the humidity out of room while I ran an errand. The cleaning person turned it back up several degrees. When I showered, I looked up and there’s mold on the ceiling. Cleaning person needs to do a more detailed job cleaning in the bathroom.

2

Julie

27 Oct 2025

·

Stayed 4 nights

Check in clerk very rude and snarky. I had originally requested a room on the 1st floor. His reply: "they don't look at that!" I asked for assistance (I am 69 y/o) and his response: "We don't have anyone. I'm the only one here!" The toilet back up not once but twice on the 1st day and then again on the 2nd day. The response time was not very prompt. The room was not very clean. I've attached 2 pictures of the trash in the bathroom. The trash in the corner was there when I checked in and was there when I checked out. There was a small bug in the bathroom. No one came to clean the room, empty trash, or leave clean bath linens. I had to request it.

4

Tess

19 Oct 2025

·

Stayed 2 nights

Horrible hotel, the bathroom door had tape on it and would NOT close. The room smelled musty. The floor would turn your feet black. There was mold in the shower and rust all over the door frames. I had to clean out the drawers prior to putting our clothes in it. The free breakfast was a joke and hardly any options. The staff was friendly and bed were comfortable and that’s why I’m not giving it a worse review.

4

Rae

27 Oct 2024

·

Stayed 1 night

There were spots on the bathroom mirror. There was mildew on the shower curtain and the room had a very strong bleach smell.

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Rooms

Rooms are dated with uncomfortable or squeaky mattresses, and noise from traffic or other guests is common. A few mentioned basic older furnishings but adequate space or AC for short stays.

Related guest reviews

6

Susanna

28 May 2024

·

Stayed 2 nights

This is your average motel. The beds were not amazing but did the trick, the bedding was thin but they had extra blankets, the amenities were small/unimpressive but were available without issue, etc. It is what you would expect for a normal motel. Service was very friendly though not the most accommodating, ex: had to fetch things from the front desk versus them bringing them to the room, had to ask for the breakfast bar to be refilled. No big issues.

6

Everette

8 Sept 2025

·

Stayed 1 night

The bed was extremely stiff and room was very dim furthermore overall not a fan

6

Vicki

8 May 2023

·

Stayed 1 night

The rooms are old and in need of an update. The beds were not comfortable. Too many guests standing around outside smoking and talking loud.

4

Megan

14 Oct 2025

·

Stayed 2 nights

Entire property needs to be gut renovated. Thankfully I was traveling solo, I wouldn’t want my kids staying here.

8

kristy

16 Feb 2025

·

Stayed 1 night

I have stayed her 4 times the past year. I like the location, price, the room is big, and ac is good. staff is all nice and friendly as well. This time, there was a bad odor when I first walked in ... I think from a previous smoker in the room, but I got use to it and it didn't give me a headache. Otherwise, it was perfect. good coffee there too!

8

Daniel

19 Mar 2025

·

Stayed 2 nights

I work for a non-profit and am always looking for a nice, clean place at a low price. This SureStay isn’t horrible by any means. They changed out my towels and emptied trash after one night without being asked; the breakfast is skimpy, but there was hot sausage and egg patties. If you're there for business meetings, it's a tremendous location in Covington--very close to the highway, and there is a Race Track convenience store and places to eat within a short walking distance, but the hotel is right on a busy street; in this older building you can hear street noise; the walls are thin, so anyone talking outside is loud. This was OK for a two-night stay, I may reserve here again, but I'll probably shop around a bit. You’d certainly be fine here for one night. Bed and pillows were OK, not great. I don't mean to trash this property; I've stayed in much worse. I didn't feel unsafe. On a scale of one to ten, I'd rate 6.5

6

Christy

2 Jan 2024

·

Stayed 1 night

The room smelled awful and the bed was so uncomfortable

4

SELYNTHIA

19 Apr 2025

·

Stayed 2 nights

Beds were very uncomfortable. Couldn't sleep

2

Chad

17 Feb 2025

·

Stayed 1 night

The bed was horrible, very uncomfortable. The walls were very thin so we heard our neighbors talking all night long. There was no lighting in the bathroom like very, very dim lighting and it just wasn’t a pleasant stay.

6

Amanda

31 Jan 2023

·

Stayed 1 night

Staff was wonderful. Room was very clean. Shower head is high up withgood water pressure. Only bad things were it is the most uncomfortable old crunchy spring mattress and pillows. For some reason, there is a bench outside of the room where a man sat in FOR HOURS talking extremely loud on the phone. Probably wouldn't have noticed if the bed wasn't so bad. Would be a great hotel if they got new mattresses and pillows.

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Service

Staff are frequently described as friendly and accommodating, though several reviews cite rude or unhelpful interactions and slow responses to problems.

Related guest reviews

10

Stacey

4 Jun 2025

·

Stayed 13 nights

Friendly staff clean room accommodating convenient to shopping and restaurants

10

Stacey

7 Jun 2025

·

Stayed 3 nights

Great stay friendly accommodating staff.

8

Celeste

19 Feb 2023

·

Stayed 1 night

The staff was very nice. A little more attention to cleaning rooms is needed. There was toothpaste and grease on the bathroom counter.

10

Dakota

3 Mar 2025

·

Stayed 2 nights

Staff was amazing. 10/10 stars. Room was a little rough but nothing that would stop me from booking again. Staff was very quick to fix it too! Definitely a good hotel.

2

Andrew

8 Jul 2024

·

Stayed 2 nights

My husband and I checked in late on Friday it was pretty close time to go to bed. As we were preparing to go to sleep an eighteen wheeler parked outside by our room. The truck was running and it was extremely loud. We were moved to another room. The room had roaches and smelled like mold. We had to leave and go to another hotel. We called management the next day and he refused to give us a refund. He charged us for the room on Saturday and we weren’t even there! MANAGER was EXTREMELY rude and unprofessional. It was a horrible experience. We will never go back nor refer anyone there. The light fixtures were broken as well. There also seemed like a lot of riff raff (if you know what I mean).

10

vincent

24 Sept 2025

·

Stayed 1 night

People at the desk are very accommodating more than I’ve ever seen

10

Brian

30 May 2025

·

Stayed 3 nights

Excellent service

8

Iwana

31 Aug 2023

·

Stayed 1 night

The staff.

2

Julie

27 Oct 2025

·

Stayed 4 nights

Check in clerk very rude and snarky. I had originally requested a room on the 1st floor. His reply: "they don't look at that!" I asked for assistance (I am 69 y/o) and his response: "We don't have anyone. I'm the only one here!" The toilet back up not once but twice on the 1st day and then again on the 2nd day. The response time was not very prompt. The room was not very clean. I've attached 2 pictures of the trash in the bathroom. The trash in the corner was there when I checked in and was there when I checked out. There was a small bug in the bathroom. No one came to clean the room, empty trash, or leave clean bath linens. I had to request it.

10

Sheaonta

12 Nov 2023

·

Stayed 2 nights

The staff was great I had a peaceful stay I had only one problem the cover on the bed was not thick enough but I asked the staff for another one and they got it to me right away above that everything was great

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Location

Convenient for highway access and near shopping and restaurants; practical for short stays. Street noise is mentioned.

Related guest reviews

8

Lisa

4 Jan 2023

·

Stayed 4 nights

A really nice place to stay especially with a pet. However, breakfast was always the same. Bread was stale for toast. Some of the staff was friendly and helpful and then others were not. Nice location.

8

John

7 Dec 2024

·

Stayed 1 night

Noisy street next to it but not hotel fault. Friendly people. Clean place

8

kristy

16 Feb 2025

·

Stayed 1 night

I have stayed her 4 times the past year. I like the location, price, the room is big, and ac is good. staff is all nice and friendly as well. This time, there was a bad odor when I first walked in ... I think from a previous smoker in the room, but I got use to it and it didn't give me a headache. Otherwise, it was perfect. good coffee there too!

8

NATALIE

3 Apr 2025

·

Stayed 6 nights

It was not the best option in the area

8

Daniel

19 Mar 2025

·

Stayed 2 nights

I work for a non-profit and am always looking for a nice, clean place at a low price. This SureStay isn’t horrible by any means. They changed out my towels and emptied trash after one night without being asked; the breakfast is skimpy, but there was hot sausage and egg patties. If you're there for business meetings, it's a tremendous location in Covington--very close to the highway, and there is a Race Track convenience store and places to eat within a short walking distance, but the hotel is right on a busy street; in this older building you can hear street noise; the walls are thin, so anyone talking outside is loud. This was OK for a two-night stay, I may reserve here again, but I'll probably shop around a bit. You’d certainly be fine here for one night. Bed and pillows were OK, not great. I don't mean to trash this property; I've stayed in much worse. I didn't feel unsafe. On a scale of one to ten, I'd rate 6.5

8

Sebastian

18 Feb 2024

·

Stayed 2 nights

Nothing really bad about it, perfectly good for the price, and close enough to New Orleans to drive in

4

Wanda

10 Jun 2024

·

Stayed 4 nights

The property is convenient to shopping and dining. I disliked when I checked in the staff gave me a room that had mattresses and rails in front of the door. It was like they didn't care about the guest safety. I had a reservation, so its not like they didn't know I was arriving. The property isn't clean like before. I stayed here years ago. The property management has changed and the property has gone done. I want stay here again.

8

Debra

4 Mar 2024

·

Stayed 1 night

Good area, safe, fairly clean. Decent stay for the money. Needed inexpensive place for one night. This fit the bill.

8

Herschel

23 Jun 2025

·

Stayed 1 night

Very covenient for our trip.

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Dining

Breakfast feedback is largely negative, with limited choices, items running out, or poor quality; some guests reported a decent meal. Consistency is an issue.

Related guest reviews

2

James

18 Jan 2024

·

Stayed 1 night

The first room we went to was dirty. It was obvious the floor had not been washed in a very long time - lots of dirt, dust and sticky substance near bed. The TV did not work. The bathroom floor and walls were dirty, and again it was obvious they had not been clean for a long time. We requested a change of room because the TV did not work. The other room we stayed in was also dirty and obviously not cleaned (floors, wall areas, etc. were filthy). Very disappointing. Also, the breakfast was a disappointment. The yogurt machine was not working, only one type of cereal, but showed more than one choice, same with the juice machine - some were just water not juice. Overall, it just seemed like management and the workers did not care to provide customers with a good experience. We will never book this hotel again!

10

Billy

12 Feb 2024

·

Stayed 2 nights

We stayed here during mardi gras and it was clean and friendly staff. Breakfast was good with a variety to choose from.

4

Kaile

13 May 2025

·

Stayed 3 nights

The bathtub was so slow to drain that it was like a shower/ bath combo. Random people knocking on my door at 1am. Free breakfast was not even worth being free. Bed was not comfortable. No smart tv. No business center as advertised. Front desk employees were friendly, and it is pet friendly.

2

Karly

8 Nov 2025

·

Stayed 1 night

I don’t usually write reviews but this was beyond awful. Pictures are grossly misleading, I should have read reviews. Filthy rooms. My kids feet were black from walking barefoot on the laminate floors in our room in less than 30 minutes. Visible mold in the bathrooms. Nasty microwave that hadn’t been cleaned in months so black mold all throughout the inside. “Hot breakfast” was an absolute joke. I wouldn’t go back if you paid me.

4

Charles

26 Jul 2025

·

Stayed 4 nights

The continental breakfast was a joke. There never was any cereal and the eggs were like rubber. The juice machine didnt work half the time.

6

Robert

7 Apr 2024

·

Stayed 1 night

This is not a 3 star hotel. The bed was broken, the toilet was old and didn’t flush properly, the breakfast had no juice and only a few selections of not very good food.

8

DEAN

30 Sept 2025

·

Stayed 1 night

We had to switch rooms because the sanitizer was overwhelming. Good workspace, The printer didn't work. Breakfast had limited choices.

10

Lynette

22 Jun 2025

·

Stayed 1 night

The staff was friendly and the room was clean except for the mini fridge but all I put in there was a bottle of coke so it was no big deal. We slept good and the free breakfast was good as well, everything was fresh.

4

Tess

19 Oct 2025

·

Stayed 2 nights

Horrible hotel, the bathroom door had tape on it and would NOT close. The room smelled musty. The floor would turn your feet black. There was mold in the shower and rust all over the door frames. I had to clean out the drawers prior to putting our clothes in it. The free breakfast was a joke and hardly any options. The staff was friendly and bed were comfortable and that’s why I’m not giving it a worse review.

2

Mary

8 Feb 2024

·

Stayed 1 night

Bathroom was nasty. Trash on sidewalk. No milk for breakfast. Cereal was empty. Had a machine for yogurt it was empty too. Trash all over counters. No jelly for toast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$97
March	US$92
April	US$97
May	US$97
June	US$79
July	US$82
August	US$90
September	US$86
October	US$87
November	US$86
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $92	17 $82	18 $87	19 $87
20 $82	21 $82	22 $82	23 $82	24 $88	25 $104	26 $102
27 $88	28 $89	29 $86	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $107	3 $119
4 $92	5 $92	6 $92	7 $93	8 $92	9 $117	10 $107
11 $101	12 $91	13 $101	14 $102	15 $101	16 $134	17 $133
18 $112	19 $102	20 $100	21 $104	22 $110	23 $99	24 $109
25 $114	26 $99	27 $112	28 $109	29 $112	30 $112	31 $111

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave (1St Floor)

Standard Room, 1 Queen Bed, Jetted Tub (2Nd Floor)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave (2Nd Floor)

Standard Room, 1 Queen Bed, Kitchenette (2Nd Floor;Living Room)

Standard Room, 1 King Bed, Refrigerator & Microwave (1St Floor)

Standard Room, 1 Queen Bed, Refrigerator & Microwave (2Nd Floor)

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus by Best Western Covington

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Prices for upcoming dates