Name: Hotel Los Itzaes by 5th av
Address: Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.43

Guest reviews

8.4

Very good

Based on 236 verified reviews

Who stays here?

Business

3%

Couple

50%

Family

24%

Group

15%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across many recent reviews, Hotel Los Itzaes by 5th av stands out for its central Playa del Carmen location and friendly staff, while recurring notes mention nighttime street noise, the lack of an elevator, and no on-site parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Vivian E.

Apr 9, 2026

·

Stayed 2 nights

Amazing staff and location! The room, specifically the bathroom, was in need of a deep cleaning. There was mold in the shower and you can tell they only do a very superficial cleaning. Also, just a heads-up, the hotel is next to a bar with a 2nd floor terrace and you can hear the music until very late.

10

Janeth

Apr 8, 2026

·

Stayed 4 nights

Great short stay. Covenient to everything. Ladies at the front desk make the difference. Shout out to Elizabeth

10

Melissa

Feb 18, 2026

·

Stayed 4 nights

Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone!

10

Laura

Dec 9, 2025

·

Stayed 6 nights

Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good. There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!

6

JUAN

Nov 28, 2025

·

Stayed 1 night

No elevator. No coffee in the room. Very ordinary.

Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

With a stay at Hotel Los Itzaes by 5th av, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (1 km) from Mamitas Beach.

Mercado Playa del Carmen(0.1 miles)

Chabad Playa del Carmen(0.1 miles)

3D Museum of Wonders(0.1 miles)

Quinta Avenida(0.1 miles)

Frida Kahlo Museum(0.1 miles)

Central Square(0.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 05:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Nearby parking is available for a fee of approximately USD 15 per day, located 16 feet away from the property. Reservations are not required.

Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 7 to 10 for adults and children.

The property allows pets in specific rooms only, with a maximum pet fee of USD 10 per pet, per day, and a pet deposit of USD 100 per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM to 5:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

A roundtrip airport shuttle is available for a surcharge of USD 130 per vehicle. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

The hotel is centrally located in Playa del Carmen, just steps from Quinta Avenida and a 6-minute walk from Playa del Carmen Main Beach. It is 0.4 miles from Playa del Carmen Maritime Terminal and 0.6 miles from Mamitas Beach.

Yes, the hotel features an outdoor swimming pool. It is operational seasonally, and specific hours of operation may apply.

Up to 2 children aged 10 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of USD 10 per stay, subject to availability. Guests must request this in advance for confirmation.

Hotel Los Itzaes by 5th av

Amenities

Property description

Book on Vio