Is parking available at the property?

Free self-parking is available on-site, but it is limited. Valet parking is also offered.

Does the hotel allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 12:00. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the property.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities.

What is the hotel's location in relation to nearby attractions?

The hotel is located in Playacar, Playa del Carmen, just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. It is 2.5 miles from Mamitas Beach and 4.9 miles from Xplor Theme Park.

Does the hotel have a swimming pool?

Yes, the hotel features three outdoor swimming pools, including a children's pool. The pools are seasonal and operational hours are not specified.

Are children allowed at the hotel?

Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age is not mentioned.

Viva Maya Resort in Playa del Carmen

Average nightly price at Viva Maya by Wyndham, A Trademark All Inclusive Resort by month, last 12 months (USD)
Month	Average price
January	$457
February	$463
March	$476
April	$367
May	$340
June	$329
July	$317
August	$294
September	$264
October	$298
November	$410
December	$439

What guests think

Travellers describe Viva Maya by Wyndham, A Trademark All Inclusive Resort as a clean, activity‑packed beachfront property with friendly staff and lively entertainment, but with mixed dining, occasional service frustrations, and some maintenance and comfort trade‑offs.

The beach and Playacar location are praised for safety and easy walks to 5th Avenue, though seasonal sargassum can affect the shoreline. Food quality is often called average and repetitive, and securing à la carte dinner reservations is frequently difficult. Rooms are simple and can feel dated or noisy; in‑room Wi‑Fi and air‑conditioning performance vary, and mini‑fridges are typically unstocked. Expect a clean, budget‑friendly all‑inclusive with great beach time and energetic activities, offset by modest rooms and middling food.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Lots of on‑site activities and nightly shows, plus kids club, trapeze and included non‑motorized watersports; multiple pools (including an adults‑only area), a coffee bar, gym and spa are mentioned. Drawbacks include long lines or limited bar service, no elevators, occasional pool cleanliness issues, and some VIP‑only seating.

Related guest reviews

6

Karen

May 14, 2023

·

Stayed 6 nights

Nice property with beautiful natural surroundings. Beautiful beach with lots of palm trees for shade and plenty of chairs. Food offering could be improved. Long waits at pool bar. Should have more bartenders for guests.

8

Emilia

Feb 21, 2025

·

Stayed 7 nights

Very nice resort. The beach is big and has a lot of seating, we never had an issue getting chairs. The pools are well maintained and we enjoyed the adults only pool. Many activities for kids as well. And the a la carte restaurants had wonderful meals

10

Martine

Apr 10, 2024

·

Stayed 7 nights

Small resort, clean, quiet, not too crowded. I loved that we were able to access a nice variety of juices, smoothies and waters any time without waiting in line. I also like that we were able to get in the buffet and go sit wherever we want without waiting for a hostess. The pools stay open until 8pm so we can still swim part of the evening. I LOVED the variety of watersports accessible. Among the included were catamaran rides (30 min once/day), windsurf group lesson & practice from 10am-11am (excellent instructors), kayaks, paddle boards although those seem to be rarely used because the current is a bit too strong for that. Available at extra cost were jetskis 75$ US for 30 min for 2 people or 65$ for 1 person, parasail 75$ US per person for about 10 min in the air (they ride you on a jetski to get to the boat to harnest), banana boat ride 35$ US per person. All the staff were very friendly and easy going. The dancers/acrobats in the evening shows were incredibly talented. There are bicycles available to use from 8am - 5pm for a maximum of 3 hours but they can only be used inside Playacar zone. There is a security gate between Playa del Carmen & Playacar. You can bring a lock from home to lock the bike at the security gate & walk the rest when going to Playa del Carmen. It takes about 10 min by bike to reach the security gate from Viva Maya or 25 - 30 min walk. Close to there is the famous 5a Ave where you can spend hours looking around & shopping.

8

Riley Ronald

Oct 26, 2025

·

Stayed 7 nights

Wish the pool bar was open for at least 1 day of my 7 nights there.

10

SERGEY

Feb 20, 2025

·

Stayed 8 nights

It was our second year in a row staying in this resort. The resort is small (relative to other resorts in this area) and cozy – and we like it. Everything is on a short walk. And even this short walk is shaded. Nice clean beach with palm trees for shade. The entertainment was excellent, we enjoyed every show. Lots of activities to keep everyone (kids and adults) having fun. The trapeze - this activity is unique, amazing and SAVE! Very friendly staff. Clean rooms. Food is good - many options for everyone. Cozy Coffee bar. We are planning to come back next year. We would highly recommend this resort to anyone.

8

Truman

Feb 6, 2025

·

Stayed 7 nights

the ability for elderly adults to have proper bars to get in and out of pool. no elevator to buffet!

8

clifford thomas

Oct 31, 2025

·

Stayed 4 nights

nice beach,great all inclusive. gym archery

10

Halyna

Feb 27, 2025

·

Stayed 6 nights

This was our second stay at the resort and we enjoyed it again. Quick check in, we had a nice room close to the pool. The resort has a GREAT kids club with great programs including kids disco which kids enjoyed. Huge thanks to all the ladies working at the kids club. The trapeze was also great! There are many options for activities. The beach is clean and beautiful with warm water. The food can be better, but we always found something to eat. We’ll be back again.

10

Rachel

May 17, 2025

·

Stayed 3 nights

This is out third time staying at Viva Wyndham Maya. The beach area is excellent! There are plenty of loungers in the shade and they are on top of taking the sargassum. The pool is nice but we usually spend all of our time at the beach The staff at this hotels are very friendly. The animation team is a lot of fun and there are lots of activities planned throughout the day. We haven't had much luck with getting a reservation at the a la cart restaurants because we have only been here for 3-night trips. The buffet has a variety of tasty food and the snack bar always has hamburgers and other items available. I really like the size of this resort. It isn't too big and you can easily walk everywhere. I would definitely stay here again.

8

Scott

May 29, 2025

·

Stayed 4 nights

I have been to this region many, many times. I've not been to Playa del Carmen in many years; I usually stay further south. One thing to keep in mind, the main buffet is upstairs and there is no elevator. That made it very difficult for people who are especially overweight and for elderly in wheelchairs. There is a ramp so that people can go upstairs that way. But it was awful for a lot of people since it was literally, an uphill battle to get food. The pools could really use some attention. Especially, the adult pool. The first day I reported it to the front desk, and very little was done. There was a scum/film across the surface of the pool. And the tile at the water line, was completely gross with gunked up body oil, suntan oil, filth. I would never put my head under water in that pool. They never really addressed the issue. I even have photos if I can post them at some point. The specialty restaurants were very nice. I enjoyed the Italian restaurant one night. The housekeepers did a very good job and took great care of the rooms. Yhe landscape throughout the entire hotel was very, very nice.

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Cleanliness

Housekeeping is frequently praised and common areas are kept very clean. A minority mention humidity or mold smells in rooms and, at times, poorly cleaned pools.

Related guest reviews

10

Chin kang

Nov 16, 2025

·

Stayed 8 nights

Room is always clean when I get back and nicely done

10

Adrian De la

Aug 7, 2025

·

Stayed 3 nights

Very clean

10

Stacy

Sep 27, 2025

·

Stayed 5 nights

The cleanliness is 10/10 and the staff is wonderful! I’ve been there 3 times now, and hoping to return!

10

Laszlo

Sep 22, 2025

·

Stayed 8 nights

Immaculately clean, waterside had some seaweed, no coral reefs unfortunately but this is just location based stuff. Staff was amazing. Shows and events all over the facility, 24/7 bars and food, absolutely beautiful scenery, everyone including the overworked staff was incredibly friendly whether they spoke English or not.

4

Josefina Navarro

Sep 5, 2023

·

Stayed 6 nights

The room smells and we were very disappointed. We moved to a different hotel.

6

Olivier

Aug 26, 2025

·

Stayed 15 nights

La qualité de la nourriture n’est vraiment pas bonne. Les piscines sont d’une rare saleté. Et l’amabilité de certains serveurs que ce soit au bar ou dans les restaurants, laisse réellement désirer. On leur fait des grands sourires, il ils ne vous regarde même pas…. Impression qu’on les ennuie.!!! Heureusement, ils ne sont pas tous comme cela. Les chambres sont plutôt bonnes. Literie, excellente. Manque énormément de rangement dans les chambres, je n’ai pas pu vider ma valise. Les jeunes filles à la réception sont très sympathiques et font tout pour vous aider

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6

Knud

Jul 12, 2024

·

Stayed 7 nights

Hotellet ligger flott til. Stranden er nydelig og det er mange kjekke aktiviteter. Det som trekker ned er rommet, rommet var gammelt og uteplassen ubrukelig. Det luktet konstant mugg og var alltid fuktig. Ingenting på rommet tørket og vi opplevde att klærne våre luktet mugg.

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10

Nataliya

Feb 24, 2025

·

Stayed 7 nights

Very clean, very safe resort. Friendly staff. A lot of activities for all ages. Beautiful beach.

8

Scott

May 29, 2025

·

Stayed 4 nights

I have been to this region many, many times. I've not been to Playa del Carmen in many years; I usually stay further south. One thing to keep in mind, the main buffet is upstairs and there is no elevator. That made it very difficult for people who are especially overweight and for elderly in wheelchairs. There is a ramp so that people can go upstairs that way. But it was awful for a lot of people since it was literally, an uphill battle to get food. The pools could really use some attention. Especially, the adult pool. The first day I reported it to the front desk, and very little was done. There was a scum/film across the surface of the pool. And the tile at the water line, was completely gross with gunked up body oil, suntan oil, filth. I would never put my head under water in that pool. They never really addressed the issue. I even have photos if I can post them at some point. The specialty restaurants were very nice. I enjoyed the Italian restaurant one night. The housekeepers did a very good job and took great care of the rooms. Yhe landscape throughout the entire hotel was very, very nice.

8

Dino

Nov 17, 2025

·

Stayed 7 nights

The was spotless, the staff very helpful when needed, and courteous, staff were constantly cleaning,

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Rooms

Rooms are simple and can feel dated, with small patios and occasional maintenance or AC problems; mini‑fridges are generally unstocked and temperature controls can be limited. Noise from entertainment and hallways is noted, and in‑room Wi‑Fi is often weak.

Related guest reviews

2

Tia

Aug 3, 2025

·

The WiFi was horrible. I asked for the room phone & toilet to be fixed multiple times and wasn’t.

6

Pankaj

Dec 25, 2023

·

Stayed 3 nights

Resort was good and staff was nice. The rooms are dated show their age. Its a good hotel on the cusp of being a very good hotel and similarly on the cusp of being an average hotel. Pros: CAFE is nice, varios bars are good, staff is nice, waiters are very excellent and no complaints. Bad: Rooms are typical 3 star kind. Nothing to wrte about. AC run at preset temperature and we were not able to adjust so we just turned them off. The telephone in room doesn't work. WE complained about phone and AC but no one came to fix during our stay. Buffet is very average with not much variety. Drinks are watered down and doesn't taste like anything real. Very few dining options. They only allow you 1 dinner reservation if you have 3 day stay and 2 reservations if you have 7 days stay. Even then its very difficult to get restaurant reservation unlesss someone cancels. Someday I will figure out the secret of their reservation system. Overall, an average experience. All the excellent work by staff is marred by inflexible management policies and management not willing to take an extra step to make customer experience better. But probably post covid, everyone is trying to manage their expenses and I understand that.

8

Elizabeth

Mar 26, 2024

·

Stayed 6 nights

Door to room stuck locked several times. Sliding door to balcony was very hard to open and close

8

Ricardo

Jul 24, 2024

·

Stayed 7 nights

The property needs to work on rooms climate. Excessive humidity inside rooms make all my family ill. All other areas in the hotel are ok.

10

Matthew

Mar 13, 2025

·

Stayed 6 nights

Like. 1. They have a good beach. If you want a good beach an you are coming to Playa del Carmen, the beaches in Playacar are much better than anything close to town. Viva Maya has a very good one. 2. Easy to get to town. 3. Nice, clean and very safe neighborhood 4. Staff was wonderful, hard working, happy, good attitude, always willing help. 5. Not too crowded. There was plenty of room and space to sit on the beach. Beach, pool area and property are well maintained. 6. Place is clean. 7. Access to filtered water that you could trust Didn't Like 1. App for making reservation for restaurants didn't work 2. Poor availability to get a reservation at one of the restaurants -- staff should be more proactive about making a reservation either before you arrive or when you check in. 3. There were more amenities than we were aware of. Example -- yoga classes, catamaran trips, snorkeling trips, etc. Few details offered. 4. Food was mediocre. Some dishes were excellent and we were well fed. However, I would not return just for the food. Variety was okay. Taste for some dishes was way off. 5. Too many vendors on the beach. They should not be allowed. There are way too many vendors in Playa del carmen as it is. 6. There was ZERO top shelf liquours available. So, you got a lot of low quality ingredients that did change the flavor of a drink. 7. No bar where people could sit and have a drink, get to know a fellow traveler.

6

ABIGAIL

Aug 2, 2024

·

Stayed 5 nights

1st the room was I stayed I didn't feel safe the door was cracked in half and the i was all the way at the end of the hallway! They couldn't replace the door

4

Matthew

Jul 23, 2025

·

Stayed 6 nights

Traveled with 9 people, ages 15 to 70. We booked 5 rooms. • Check in process - confusing and they acted like we were inconveniencing them. • Rooms: 1) a handle literally fell off the room door upon opening & they said they’d have it fixed in 15 minutes. We waited for over an hour to fix & had to remind them. 2) 1st day there there was no running water on our whole level. 3) Patios are TINY - like 2’ by 4’. 4) Air conditioning barely kept up. 5) Don’t expect normal toiletries, they only provide shampoo and shower gel. 6) Beds are comfortable. 7) Mini fridges are not stocked. • Cellular and Wi-Fi - horrible service for internet, calls and texts. It was impossible to stay in touch with the rest of our party. • Beach - terrible with sargassum & the smell was horrendous. Although I won’t fault the resort for Mother Nature’s doings. It’s probably nice other times of the year. Plenty seating. • Pool - standard. Plenty seating. • Check out process - AWFUL. If you don’t have every single scrap of required stuff they charge you! It’s their way of nickel-and-diming you! Lost a towel key? $20 USD. Lost a room key? $10 USD. They even cut off your bracelet & if you don’t have it (say it’s the last night and it’s bothering you so you remove it) it’s $10. They give you a tiny scrap of paper when you finish checking out and if you don’t have that when you get into your transportation, it’s like they won’t let you leave. Just awful to be scrambling for that kind of thing on the way out.

6

Knud

Jul 12, 2024

·

Stayed 7 nights

Hotellet ligger flott til. Stranden er nydelig og det er mange kjekke aktiviteter. Det som trekker ned er rommet, rommet var gammelt og uteplassen ubrukelig. Det luktet konstant mugg og var alltid fuktig. Ingenting på rommet tørket og vi opplevde att klærne våre luktet mugg.

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4

Eralda

Jul 13, 2025

·

Stayed 6 nights

There was no air conditioner anywhere but the rooms. The ocean was super dirty and smelled horrible. Mini fridge in the room was empty. There was no water or any other drinks. The only good thing was the entertainment thing. You could go at the onsite restaurants only based on how many nights you were staying at the resort. The food was OK. I wouldn’t return there again.

2

Alina

Apr 12, 2025

·

Stayed 5 nights

I would not recommend this resort. Food was horrible, they want you to use an app to make reservations for dining but nothing was available even thought we tried to make reservations the day we arrived. Room had a moldy smell, issues with hot water. No room service available. The only good thing about this resort was the beach, but you have to buy a membership to be served drinks on the beach. Worst experience we’ve ever had in Mexico and we’ve been to Mexico many times before. It was bad enough for us to pay extra money to move to another resort the next day.

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Service

Staff across restaurants, bars and entertainment are often friendly and hardworking, but front‑desk service and check‑in/out can be slow or curt. Guests also report pushy vacation‑club pitches, perceived preference for members, strict towel/bracelet rules, and uneven responsiveness.

Related guest reviews

2

Alessia

Nov 29, 2025

·

Stayed 9 nights

Alla reception ci ha “accolto” per così dire una signorina maleducata di nome Fabiola. Oltre a non averci dato informazioni utili sul resort di alcun tipo, liquidandoci dicendo che era tutto nell’app, ha richiesto il pagamento totale al check-in. Per noi se avessimo potuto non sarebbe stato assolutamente un problema: abbiamo fatto un primo tentativo di 1000 dollari (avevamo il limite su una carta) ed è andato a buon fine. Siccome i soldi li avevamo caricati tutti li abbiamo chiesto la cortesia di aspettare il giorno dopo per terminare il pagamento, da quel momento in poi la cara Fabiola ha iniziato a trattarci come pezzenti e a dirci che a meno che non avessimo pagato tutto non saremmo entrate in stanza. Abbiamo fatto tentativi con altre carte ma la banca purtroppo segnalava le transazioni come sospette, essendo in Italia le 3 di sabato notte non avevamo nemmeno la possibilità di contattare aiuto. La signorina è rimasta 10 minuti a fissarci senza dire nulla se non guardarci male e abbiamo dovuto noi proporre la soluzione più logica (abbiamo fatto questo lavoro e sappiamo come funziona) lei non ci ha più rivolto parola finché un signore gentile di nome Adrian ha accettato la nostra soluzione. Ci ha fatto perdere anche la cena. Vergogna

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10

Thomas

Sep 14, 2025

·

Stayed 7 nights

This was our 4th stay and on my previous couple stays I provided recommendations for improvements. One was starting the nightly entertainment on time. While not perfect this time, it was significantly improved. The other suggestion was to improved the graphic displays of videos shown before the night time shows. While there was no improvement noted, that is a minor issue. The front desk staff; the entire buffet restaurant staff; all the bartenders; and maid service ALL get 5 star ratings. They were all fantastic. And other than a disappointing “Audience Participation” show, ALL other 6 night’s of entertainment were absolutely wonderful. We will be coming back again as I felt this property is an AMAZING deal…which is why we have now brought 3 other couples with us during the past 3 stays. Great job to all! We’ll see you next year.

8

Talitha

Nov 22, 2025

·

Stayed 4 nights

The staff were very courteous.

8

Susan Anne de

Aug 20, 2025

·

Stayed 9 nights

Felt very safe in this clean and quiet resort with excellent staff. The food wasnt the best overall but there was lots of it and variety. Something to drink always available. The coffee shop was a favorite and wish we could have eaten at the mexican restaurant some more. Enjoyed the evening entertainment in the courtyard and the wildlife around the property. The bed was much too firm for my liking and the pressure was somewhat brief but uncomfortable regarding the viva membership. Overall a great stay.

4

Crystal

Apr 28, 2025

·

Stayed 4 nights

to be honest, they only care about the VIVA club members and not regular hotel guest. They have all the reserved shaded seating by the pool and beach while regular guest have to fight for chairs at 7 am. Stayed for 4 nights and only able to book 1 restaurant reservation. That's the policy. You can book 3 reservations if you stay 7 days. A little ridiculous to have to eat at the same gross buffet for breakfast, lunch, and dinner for 4 days. We ended up paying to eat off property because the food is so terrible. No seasoning, taste like kid food. This used to be a nice higher end place but has went downhill. You used to be able to get drink service on the beach, plenty of beach and pool chairs, and great shows every night. Just plan to expect a low quality stay at a 2-3 star resort not 4 .

8

Jose reyes M

Nov 23, 2025

·

Stayed 6 nights

El hotel no está mal,una de las recepcionistas no estaba de humor cualquier pregunta decía no se puede no creo pero no te ayudaba después de ahí todo bien

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6

Menelly

Nov 23, 2025

·

Stayed 6 nights

Let me start off by saying we are members, we pay monthly to get VIP services on our trip when we travel. We purchased this back in 2024 & have had such a HORRIBLE time trying to book a trip because they never have rooms available. We booked this time via Expedia & when we arrived we asked if we could still get our VIP services. The front desk lady checking us in said no & we made a comment about cancelling our membership. She walked off to talk to the manager & told him that we are “supposedly members” and that we wanted vip services, which then he replied “well they can’t they can talk to vip services but they’ll tell them no” in a very condescending way. Besides this interaction with the annoying front desk people, the hotel was nice. Rooms were always clean, food was always good & the waiter service was over the top. Would stay here again but honestly, the front desk manager & check in lady was enough to not go back.

4

Matthew

Jul 23, 2025

·

Stayed 6 nights

Traveled with 9 people, ages 15 to 70. We booked 5 rooms. • Check in process - confusing and they acted like we were inconveniencing them. • Rooms: 1) a handle literally fell off the room door upon opening & they said they’d have it fixed in 15 minutes. We waited for over an hour to fix & had to remind them. 2) 1st day there there was no running water on our whole level. 3) Patios are TINY - like 2’ by 4’. 4) Air conditioning barely kept up. 5) Don’t expect normal toiletries, they only provide shampoo and shower gel. 6) Beds are comfortable. 7) Mini fridges are not stocked. • Cellular and Wi-Fi - horrible service for internet, calls and texts. It was impossible to stay in touch with the rest of our party. • Beach - terrible with sargassum & the smell was horrendous. Although I won’t fault the resort for Mother Nature’s doings. It’s probably nice other times of the year. Plenty seating. • Pool - standard. Plenty seating. • Check out process - AWFUL. If you don’t have every single scrap of required stuff they charge you! It’s their way of nickel-and-diming you! Lost a towel key? $20 USD. Lost a room key? $10 USD. They even cut off your bracelet & if you don’t have it (say it’s the last night and it’s bothering you so you remove it) it’s $10. They give you a tiny scrap of paper when you finish checking out and if you don’t have that when you get into your transportation, it’s like they won’t let you leave. Just awful to be scrambling for that kind of thing on the way out.

2

Francisco

Jul 21, 2025

·

Stayed 3 nights

My family and I were genuinely excited to visit Viva Maya Resort. I traveled with my wife, two children (ages 18 and 21), and two 18-year-old nephews. We chose this resort because of the beautiful beach and the potential for a relaxing getaway — but from the moment we arrived, our experience has been frustrating and deeply disappointing. We arrived from Chicago at 11am after a long day of travel, leaving our home at 3am. We stood in the heat for hours waiting for our room, which wasn’t ready until 3pm. During that time, we were never offered a welcome drink, never asked if we needed help with our bags, and were passed by several bellboys who didn’t even acknowledge us. At check-in, the overwhelmed employee was drenched in sweat, clearly unsupported, and gave us a look that made us feel completely unwelcome. There is no real air-conditioned area to cool off in this intense heat. Yes, the coffee shop has A/C, but it barely seats 20 people — completely inadequate for the number of guests waiting hours for rooms. Once we did get our room, we were pleased with the cleanliness and setup — no complaints there. However, basic things like no conditioner in the bathroom raised questions about the overall guest experience. From 11am yesterday until 10am today — not one staff member has asked if we’d like a drink. The beach cabanas and shaded areas are beautiful, but are exclusive to VIP guests only. We weren’t even allowed to buy 1 same food at buffet daily limited choices

8

Jamie

May 1, 2024

·

Stayed 10 nights

The resort was clean and the staff were incredible! I have celiac disease and the staff were very careful with preparing my food and I didn't get sick. The only downside is that you should expect a timeshare presentation. Members get many extra benefits that regular travellers don't within the resort.

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Location

Beachfront in gated Playacar, it feels safe and walkable with shops nearby and easy access to 5th Avenue. Seasonal sargassum can impact the shoreline, though cleanup efforts are common.

Related guest reviews

8

Alan

May 19, 2024

·

Stayed 3 nights

Resort is well taken care of overall, clean and strong wi-fi throughout, even on the beach where the beach chairs were, which was impressive. All the pools & hot tub were nicely laid out and maintained. Negatives: the bikes weren't well maintained. My chain came off after riding 15mins, luckily I was able to get it back on and not have to walk back. Felt very safe riding in that neighborhood, there's even a few souvenir shopping areas right outside the resort. Minor gripes: Our balcony light was flickering constantly. and the placement of towel hangers in the bathroom was odd as they would cover light switches and plug outlets once our towels were hung to dry.

10

Mélanie

Aug 2, 2024

·

Stayed 7 nights

Great location. Beautiful beach.

10

Peggy

Nov 6, 2025

·

Stayed 7 nights

We always enjoy our stay at Viva Wyndham. This is a wonderful resort with a beautiful beach. Staff are friendly and resort is very clean. Walkable to 5th avenue. Nice market area across the street. Good food, great drinks and nice restaurants. We have visited this resort every year for over a decade now and noted some improvements over the past couple of years. We were very pleased to have the beach a no smoking and no eating area. It would be nice if something could be done about the locals selling their products on the beach. While trying to rest and relax I find it frustrating to have someone walking through the area loudly peddling their product/service. That is the only complaint that I have. Overall a wonderful place to stay.

8

Thomas Andrew

May 8, 2025

·

Stayed 4 nights

The property is very well maintained and clean at all times. Staff are constantly present in those areas specifically. The shows at nighttime were appropriate for all ages and very entertaining. The online criticisms of the main dining hall are not fair in my opinion as the resort offers a wide variety of options for all three meals and in terms of price point for an all inclusive resort versus the affordability of Viva Maya it offers quality above what the guest actually pays for. The pool areas were always spotless despite some guests just leaving dishes and glasses anywhere they please expecting to be picked up after. I found the staff to be extremely courteous and polite at all times especially in those cases, and with almost any request that could be asked for. Our only criticism was that the mini fridge in the room did not have a freezer portion to it to store milk for our baby, but as usual the staff went above and beyond to accommodate us and stored it in their staff refrigerator at the front desk. Thank you to the excellent staff for the hospitality we thoroughly enjoyed ourselves this trip!

8

Janitzio Gerardo De la Garza

Jul 23, 2024

·

Stayed 5 nights

No es un resort tan grande, eso es muy bueno, la ubicación es excelente, el servicio del personal en general igual, sobretodo el de recepción, los primeros días que el hotel no estaba tan lleno fue óptimo, conforme llegó el fin de semana se llenó más, y si tu habitación está cercana a la alberca, el ruido que hacen los organizadores con el megáfono y los niños jugando puede llegar a ser un poco molesto, supongo que es inevitable en temporada de vacaciones, es un hotel muy seguro, sin embargo por alguna razón que no me explico la guardia que esta a la entrada de la playa tomaba como fotografías y/o video de los cuartos, playa, alberca etc, un poco extraño el asunto, en resumen es una muy buena opción por el precio, si lo recomendaría

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10

Alexandre

Jul 28, 2024

·

Stayed 7 nights

Excellent resort located right on the beach. It's very compact so everything (pool, beach, buffet, restaurants, lobby, etc) can be reached in a minute or two regardless of which building you'll get. We had a week of fantastic time with my wife and our daughter here in July 2024! Thanks Viva Maya!

8

guillermo

Apr 29, 2025

·

Stayed 6 nights

Nice property. Great beach. Food is good. Drinks are NOT good. Cheap alcohol. Location is excellent. Playacar gives you the option to exit the property to go for a run or walk in a safe environment. Walkable to downtown Playa del Carmen.

10

EUGENIO MANUEL

Jul 27, 2023

·

Stayed 5 nights

El hotel súper bien tienes todo cerca playa, piscinas, comida, snaks, bebidas y diferentes actividades y si quieres ir a conocer más destinos tiene una excelente ubicación 👍

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8

Mark W

Jul 17, 2025

·

Stayed 7 nights

Great resort, good food, nice location, easy access to Playa Del Carmen. Only downfall is seaweed on the beach is horrible. Best to go Oct to April.

10

Rachel

Sep 15, 2025

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Stayed 7 nights

I cannot say enough how much I loved this place. The food was amazing and staff was super friendly, bubbly and accommodating. I was on a girls trip and we felt very safe and welcomed the whole time. It was a great location within walking distance of many shops and activities.

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AI-generated summary based on recent guest reviews

Dining

Food quality is mixed; the buffet can be repetitive or bland, and securing à la carte dinner reservations is often difficult, though some restaurants and the coffee/snack options get praise. Drinks tend to be basic with limited premium liquor, and bar queues can be long.

Related guest reviews

8

Emilia

Feb 21, 2025

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Stayed 7 nights

Very nice resort. The beach is big and has a lot of seating, we never had an issue getting chairs. The pools are well maintained and we enjoyed the adults only pool. Many activities for kids as well. And the a la carte restaurants had wonderful meals

8

Anna Kristine

Jan 9, 2025

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Stayed 6 nights

Overall we enjoyed our stay, but the food is just okay. We ate at the Mexican restaurant and also the international, both were mediocre at best. Their buffet was pretty decent. The drinks, staff and property were good.

6

Enmanuel

Aug 10, 2025

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Stayed 4 nights

No beverages in mini fridge like most resorts. The Mexican restaurant was good, but we thought that they would have more of a taco variety. The Italian restaurant had no pasta options as far as regular spaghetti with meatballs and sauce. The buffets for breakfast lunch and dinner had a lot of options. However there was some very weird combinations like nachos with a bunch of different stuff for breakfast. We did like that there was a snack bar opened all night long. The café had a lot of good pastries and different beverages like cappuccinos, espresso, and coffee.

10

Matthew

Mar 13, 2025

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Stayed 6 nights

Like. 1. They have a good beach. If you want a good beach an you are coming to Playa del Carmen, the beaches in Playacar are much better than anything close to town. Viva Maya has a very good one. 2. Easy to get to town. 3. Nice, clean and very safe neighborhood 4. Staff was wonderful, hard working, happy, good attitude, always willing help. 5. Not too crowded. There was plenty of room and space to sit on the beach. Beach, pool area and property are well maintained. 6. Place is clean. 7. Access to filtered water that you could trust Didn't Like 1. App for making reservation for restaurants didn't work 2. Poor availability to get a reservation at one of the restaurants -- staff should be more proactive about making a reservation either before you arrive or when you check in. 3. There were more amenities than we were aware of. Example -- yoga classes, catamaran trips, snorkeling trips, etc. Few details offered. 4. Food was mediocre. Some dishes were excellent and we were well fed. However, I would not return just for the food. Variety was okay. Taste for some dishes was way off. 5. Too many vendors on the beach. They should not be allowed. There are way too many vendors in Playa del carmen as it is. 6. There was ZERO top shelf liquours available. So, you got a lot of low quality ingredients that did change the flavor of a drink. 7. No bar where people could sit and have a drink, get to know a fellow traveler.

8

Gladys

Apr 1, 2025

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Stayed 5 nights

The entertainment was amazing! Always something to do! Activities, sports and crafts for most ages. Staff was friendly and helpful, especially the Viva Vibe staff. Ugh but the food…SO FLAVORLESS!! Definitely wasn’t expecting 5 star quality at an all inclusive but the food was a 3 out of 10. Honestly felt like going into the kitchen and help them put some flavor into the most basic foods!! Very disappointed with the food.

4

Mary

Mar 2, 2025

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Stayed 8 nights

The property itself was lovely! However the food was horrible. It’s pretty bad when the only edible thing at breakfast was jello. Everything was cold all the time. We had one great meal at the Italian restaurant on our last night. Apart from that I would describe the buffet as disgusting. That’s not how I normally describe food but this time that’s how I feel. We ate a number off meals off site just to escape the dreaded buffet.

8

guillermo

Apr 29, 2025

·

Stayed 6 nights

Nice property. Great beach. Food is good. Drinks are NOT good. Cheap alcohol. Location is excellent. Playacar gives you the option to exit the property to go for a run or walk in a safe environment. Walkable to downtown Playa del Carmen.

10

Wendy

Feb 24, 2024

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Stayed 4 nights

Overall this is a great place to stay, pleanty of nightly entertainment,great beach access and lounge area. I really didn't care much about the buffet but it was all we could eat because of how limited the availability for the 3 restaurants they have. I wish I could have tried at least one of them.

6

PEGGY JOYCE

Aug 25, 2025

·

Stayed 5 nights

The property was very well maintained. Theyndont provide face towels or wash cloths just hand towels and bath towels. Smaller property. Staff is nice and accommodating. If you're looking for a mid level hotel this is it. The buffet serves the same food everyday. I was onlybable to book one restaurant

6

Gisela

Jul 3, 2025

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Stayed 5 nights

We love the service and staff at this hotel, this is our 2nd time there and both visits were for family weddings. Antonio was great making sure we had drinks at the beach and pool area. The bar tenders at the pool bar work hard but there was always a long line, therefore Antonio took great care of us. The food and drinks have gotten bad, they don't have good selection of liquior and unfortunately we did witnessed a bar tender watering down some of the liquor bottles, which was very disappointing. We only liked one of the dinners which was when they had Mexican theme food, the rest of the nights was the same type of food, same goes with breakfast, everything has gotten very generic. Also they terraza dinning room has no ac, therefore is hot. Our room ac wasn't working properly, and even though they checked it, it never went down passed 24c. The staff was always nice and friendly, but will not be returning there, they do try hard to keep the beach clean from sargassum, it's just not worth the amount of money we spent

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $341	4 $319	5 $319	6 $319	7 $318
8 $318	9 $318	10 $319	11 $319	12 $319	13 $338	14 $319
15 $337	16 $341	17 $332	18 $336	19 $347	20 $347	21 $408
22	23 $438	24 $412	25 $409	26 $414	27 $347	28 $336
29 $347	30 $358

Su	Mo	Tu	We	Th	Fr	Sa
		1 $349	2 $316	3 $340	4 $316	5 $340
6 $316	7 $315	8 $339	9 $340	10 $340	11 $354	12 $315
13 $337	14 $340	15 $327	16 $339	17 $339	18 $339	19 $339
20 $314	21 $339	22 $339	23 $316	24 $765	25 $641	26 $629
27 $593	28	29	30	31

Viva Maya by Wyndham, A Trademark All Inclusive Resort

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Superior Garden, 2 Queen Beds

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Superior Room, 2 Queen Beds, Pool View

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