Name: Illusion Boutique Hotel
Address: 8th St North, Between 5th Av. and the ocean, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 7.08

Guest reviews

7.1

Good

Based on 866 verified reviews

Who stays here?

Business

1%

Couple

63%

Family

12%

Group

16%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Illusion Boutique "Near Beach" receives mixed reviews: guests like the central, near-the-beach location and price, but report loud late-night music, recurring maintenance problems (especially the out-of-order elevator and a very small rooftop pool), and uneven cleanliness and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Pedro

Apr 5, 2026

·

Stayed 2 nights

The hotel is well located but its very noisy, to dificult to rest as the sound outside is very loud and you can hear anything outside and onthe hotel inside your room. The staff is friendly, but the breakfast included is laughable, would be better to not include the breafast on the price, and charge it apart and offer something better and bigger portions, even the milk was not included and charged appart.

10

Karen

Feb 17, 2026

·

Stayed 1 night

The resort is top notch for cleanliness and maintenance. Our room was spotless every day. Staff are amazing

10

Carmen

Feb 15, 2026

·

Stayed 1 night

The room was clean, bed was comfortable and staff was great!

10

Sienna

Feb 15, 2026

·

Stayed 4 nights

Staff was great

2

Ana

Feb 10, 2026

·

Stayed 3 nights

It was cute and all however needs more care on

8th St North, Between 5th Av. and the ocean, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

Illusion Boutique Hotel is centrally located in Playa del Carmen, a 4-minute walk from Central Square and 6 minutes by foot from Quinta Alegría Shopping Mall. This boutique hotel is 6.2 mi (10 km) from Xcaret Eco Theme Park.

Frida Kahlo Museum(0.1 miles)

Quinta Avenida(0.1 miles)

3D Museum of Wonders(0.1 miles)

Chabad Playa del Carmen(0.2 miles)

Mercado Playa del Carmen(0.2 miles)

Calle 12(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

A complimentary continental breakfast is served daily from 8:00 AM to noon.

No pets and no service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The property is centrally located in Playa del Carmen, a 4-minute walk from Central Square and 6 minutes by foot from Quinta Alegría Shopping Mall. It is also 6.2 miles (10 km) from Xcaret Eco Theme Park.

Yes, there is an outdoor swimming pool, including a rooftop pool. The operational hours and seasonal availability are not specified.

Children 5 years old and younger are not permitted at this property.

Extra-person charges may apply and vary depending on property policy. Information regarding cribs or rollaway beds is not specified.

Illusion Boutique Hotel

Amenities

Property description

Book on Vio

Guest reviews