What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 10 for adults and children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of USD 100 per vehicle (one-way, maximum occupancy 4) and is available 24 hours. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Playa del Carmen, just steps from Playa del Carmen Main Beach and 2 minutes by foot from Quinta Avenida. It is approximately 0.3 mi from Mamitas Beach and 0.6 mi from Playa del Carmen Maritime Terminal.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

What are the policies for guests staying with children?

Children are welcome at the property. One child up to the age of 11 years can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and guests are advised to confirm any specific needs prior to arrival.

Playa Palms Beach Hotel in Playa del Carmen

Average nightly price at Playa Palms Beach Hotel by month, last 12 months (USD)
Month	Average price
January	$133
February	$171
March	$128
April	$93
May	$88
June	$97
July	$97
August	$94
September	$83
October	$118
November	$134
December	$162

What guests think

Playa Palms Beach Hotel is widely praised for its central, walkable location near 5th Avenue yet quiet atmosphere, friendly and attentive staff, and rooms with balconies or hammocks, ocean views, and handy kitchenettes that make relaxing easy.

Guests frequently describe the property and rooms as clean and well kept. Many note the beachfront is small or eroded, with fishing boats and seaweed making swimming difficult, so lounging or walking to nearby public beaches is common. Other trade‑offs include a small pool with limited hours and no on‑site parking (metered street parking requires coins), plus occasional maintenance or Wi‑Fi issues. Expect a friendly, low‑key boutique stay in a prime spot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities focus on a small courtyard pool and a compact beachfront with loungers; many guests report limited swimming due to anchored boats, erosion, or seaweed. There is no on-site parking, only metered street parking (coins), and pool hours end early.

Related guest reviews

8

Fer

Jul 12, 2025

·

Stayed 3 nights

El hotel no cuenta con estacionamiento propio, y al llegar fue un lío encontrar un parquímetro. Lo bueno es que generalmente hay lugares de estacionamiento disponible afuera del hotel La zona es muy segura y está cerca de quinta avenida. También está a pie de playa, pero hay lanchas alrededor y el olor a peces es insuperable.

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4

Nancy M

Jul 20, 2025

·

Stayed 6 nights

Pool only available until 8pm. Front desk personnel very rude. Will not be staying here again. Not very family friendly.

8

Xiaoyu

Jun 19, 2025

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Stayed 7 nights

The beach is eroded by the waves, but a good base for activities. Very convenient for shopping / dining.

8

Nicole

Sep 9, 2023

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Stayed 1 night

Great little hotel. Our room was okay. Beach is not swimmable and lots of seaweed but thats everywhere there. Too many boats in front to swim. Pool small but clean. Not much room for even sitting in area around pool and our room was upstairs jn the back of hotel.. Cant beat the location!!!

10

candy

May 6, 2025

·

Stayed 2 nights

The hotel overall was great, we were a block away from 5th Avenue and hotel has its own private beach. We went with children and the hotels beach tide was too strong for the kids to get in so we had to walk to the other side of the beach. The only down side was there’s only street parking and we got a ticket for supposedly not paying the meter. We didn’t want to go fight it, but we were wrongfully ticketed. Be careful it’s a scam, save every ticket once’s paid.

2

Jessica

May 17, 2025

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Stayed 3 nights

Smells like fish! The water is very muddy & you CANNOT get in. DO NOT BE TRICKED BY THESE Pictures. Locks to doors are sketchy. No chairs at the pool. The pool is shaded…no sun.

10

Gina

Aug 20, 2024

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Stayed 5 nights

I rented what is call the penthouse & the view was beautiful it was right on the beach they offer breakfast for an additional charge which I liked the breakfast was good & they bring it to your room! The staff was very friendly and helpful as well as the night guard very sweet man! The only bad thing was that it didn’t have parking but they have meter parking outside.

8

Zachary

Feb 28, 2025

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Stayed 6 nights

The private beach for the property has washed almost completely away. Pictures of hotel need to be updated. There's about 20ft of sand from the end of the deck. Very disappointing on that front. Aside from that, it was a nice place. Pretty, quiet, security at the door on the overnights. Not much in terms of food or drink though. Besides a small breakfast, you have to leave the hotel for everything. No kitchen or bar.

10

Christi

Aug 13, 2025

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Stayed 2 nights

Great boutique hotel close to the famous Avenida Quinta (5th Avenue). We enjoyed drinks and appetizers at neighboring restaurant, and they served us on the beach chairs. We also had fantastic beach massages at the place right next door. This is not a "beach destination" hotel, as there is practically no beach, but that was not our purpose for the 2 nights stay. I would stay again!

8

Mario

Oct 25, 2025

·

Stayed 2 nights

It was not the greatest beach hotel they have small boats park in the front of the hotel also there us no parking space

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Cleanliness

Reviews commonly describe the property and rooms as clean and well kept, with tidy grounds and a maintained pool. A few guests reported issues such as dirty linens or unpleasant odors.

Related guest reviews

6

Juan José

Nov 27, 2024

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Stayed 1 night

I like the space and the privacy. The room wasnt clean, and smells a little stinky by the bathroom

10

Hans-Georg

Feb 10, 2024

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Stayed 7 nights

Playa Palms is a small hotel right on the water. It is located on a small, quiet street, yet close to the noisy/lively 5th Ave. It is a lovely place with its white balconies and patios. A narrow pool invites to cool down. Beach chairs await every day. The water is not great for swimming because of anchored fishing boats right there but a large public beach is very close. The staff was super friendly. Our room was spacious, very clean, nicely outfitted, with a nice bath and patio. We enjoyed this hotel and would recommend it.

4

Jon

Dec 29, 2023

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Stayed 1 night

Bedding was dirty. Stains on duvet cover.

2

Adrian

May 28, 2025

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Stayed 5 nights

Property smells like sewer, I almost threw up every morning on walked out of the room.

10

Virginie

Feb 6, 2026

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Stayed 2 nights

Personnel aux petits soins, super gentils et serviables. Chambres spacieuses et très propres. Très bonne localisation !

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10

Brendi

Sep 3, 2024

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Stayed 4 nights

I really enjoyed my stay at Playa Palms. Check in took minutes, rooms were clean and comfortable and the staff was helpful and friendly. The location is amazing. We walked to Walmart and bought a few essentials. It was a quick and easy walk, maybe 10 minutes. 5 Ave is a very quick walk but the hotel is very quiet and we were there over a weekend. There are boats tied up close to the beach, but you can still get in the water. The city works of Playa work very hard to keep the beach clean and clear of seaweed. I will be back!

10

Gwen

Sep 6, 2024

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Stayed 2 nights

We stayed 2 nights and would definitely return. Property was beautiful, clean and quiet. The room was very comfortable, clean and decorated tastefully. Everything worked properly and we even cooked dinner one night in our kitchenette. Plenty of storage for all of our things to be put away. The pool is smaller but gorgeous and clean. The staff really want you to enjoy your stay and were available as needed to help. Stay here for the Mexico beach vibe, without the noise. Loved it.

2

Salvador

Jun 3, 2025

·

Stayed 3 nights

Propiedad muy sucia

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8

Fernanda

Oct 17, 2025

·

Stayed 4 nights

The picture on Expedia was very deceiving, I thought I was going to get a partial view of the beach and a bigger room. I can see the beach if I poked my head out the balcony. Also, my room didn’t have a hammock, which was something that sold me on the room. The room wasn’t clean, I had a dirty towel and pillowcase. The location was decent and close to Quinta Avenida, I felt safe walking at night. There’s a club right across the street, “La Vaquita” you can’t hear what’s going on at night, the hotel was very quiet and peaceful. Oh! You have to make sure you tell that what you want for breakfast, if you don’t, they won’t bring anything out. Not even if your order was the same the last nights. This is a decent inexpensive place. But I wouldn’t stay there again.

10

Jennifer

Apr 6, 2025

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Stayed 7 nights

I stayed here on a solo vacation last week. It was a great place, walkable to all the fun things in playa. The staff was amazing, the place was clean, and the room itself was great I would say the beach in that area of Playa del Carmen was not really swimable due to the rocks and boats. However the beaches near by offered more swim able areas. I’d totally stay here again.

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Rooms

Rooms are comfortable and often spacious, many with kitchenettes, ocean views, and balconies or hammocks; soundproofing is praised in several rooms. Some guests note hard mattresses, thin walls, or occasional maintenance and Wi‑Fi/TV issues.

Related guest reviews

10

Stefanie

Mar 28, 2024

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Stayed 1 night

Die Unterkunft war sauber, sehr geräumig und komfortabel.(wir hatten ein Zimmer zur Straße raus) Es war recht ruhig und man hat vom Innenstadt Partymeilen Lärm nachts nichts mehr gehört. Super Anbindung vom AdoBus Alterna und vom Fähranleger nach Cozumel. Wir haben den Aufenthalt sehr genossen und würden wiederkommen.

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10

MARIA

Sep 3, 2025

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Stayed 2 nights

I stayed in a studio with ocean view. It was fantastic! The room was clean and I had a great stay. Very close to the Quinta Avenida with plenty to do… Restaurants, cafes, shops, clubs. Everything within walking distance.

10

Yelena

Oct 19, 2025

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Stayed 4 nights

Friendly and professional stuff. Great noises -proof windows which is necessary if you are not a night-party person. AC worked great.

10

Julie

Apr 10, 2025

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Stayed 5 nights

Lovely property right on the beach. Much nicer than staying to a large American chain hotel. Staff were wonderful. Only one block from busy shopping and restaurant/bar street but totally quiet. All units have lovely balconies with a hammock. As others have said, the beach is small, but right next to larger beach area. Highly recommend!!!

6

Kasey

Apr 8, 2025

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Stayed 6 nights

The beach and the pool were lackluster. We thought we were going to be getting a second level suite, but we were on the floor and had to share a patio, which was not what we were expecting. Got in trouble for swimming in the pool after 6pm, but saw people smoking on their patio and they didn't get in trouble. Walls are very thin - you can hear a pin drop. Staff was unable to communicate efficiently, with the exception of Alfredo (he was the star of the show - he seemed to keep the quests happy) The tv and internet did not work and we received no bars of service inside the room.

10

Alison

Nov 10, 2025

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Stayed 3 nights

This is a lovely smaller place in a great location- staff are lovely and the rooms are spacious and comfortable. Very friendly helpful staff and good small beach with lovely views

8

Rafaela

Oct 23, 2023

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Stayed 1 night

The room was big and very comfortable. Also good that they offer a big bottle of drink water. The beach is just in front of the hotel. Good location as well. Wifi connection very good.

10

Steven

Jan 18, 2026

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Stayed 3 nights

It’s a beautiful view to wake up to every morning from our room! Our room is nicely furnished with two burners and a refrigerator/freezer and the right amount of dishes, silverware etc. Carlos and all staff are so welcoming and helpful! The beach has plenty of chairs with sun or shade. We have stayed here many times through the years and will return! Highly recommend!

10

Craig

Dec 8, 2025

·

Stayed 8 nights

There wasn’t anything that I didn’t love about this Hotel! After I reserved my stay I realized that the night clubs were just around the corner on 12th and thought it would be loud at night, but you could not hear them at all!! All the people that work there are super friendly and helpful! Alfredo greats you with a big smile and makes sure your stay is the best it can be! The water pressure is very strong and the water is hot! The rooms are beautiful with an amazing deck with table and 3 chairs and a hammock! This will be my go-to hotel when I go to Playa. It’s so close to amazing restaurants and pubs with live music. It’s right on the beach with beach chairs! This place is a gem!

10

Kathryn

Feb 28, 2024

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Stayed 7 nights

On the beach. Great staff and room. 2 burners cook top microwave fridge toaster blender. All dishes pan knife glasses etc. bring small kurag cups for coffee. Can buy at grocery store about 4 -5 blocks west. Pool great. Beach nice but better swimming few yards down. Great ac and bed. Quiet area very walkable

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Service

Staff are frequently praised as friendly, attentive, and helpful, with front desk and concierge support for tours and logistics. Named team members like Alfredo, Carlos, Karen, and Freddy earn repeated compliments.

Related guest reviews

10

Candy Huang

Mar 27, 2024

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Stayed 5 nights

It was great location and two blocks from 5ave, nice and quiet at night. Alfredo and Carlos were excellent helps during our stay!!! Would definitely come back with our family!

10

Walter

Aug 19, 2025

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Stayed 1 night

Alfredo and Karen did an excellent job! Alfredo went above and beyond! I mistakenly reserved for different dates and he helped me to fix it. He also help us to leave our luggage while we went on a tour. Karen did great as well. Definitely will go back to the place.

10

Hugo

Jul 6, 2025

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Stayed 2 nights

Wonderful stay at Playa Palms Beach Hotel! We had a fantastic experience at Playa Palms Beach Hotel! The place was very clean, the rooms were comfortable, and everything felt well taken care of. The customer service was amazing — every staff member we interacted with was kind, helpful, and welcoming. The hotel is in a perfect location, with easy access to restaurants, nightlife, and transportation. It was incredibly convenient to explore the area and still have a peaceful, relaxing place to come back to. My daughters truly enjoyed the stay, and we all felt right at home. I would absolutely recommend this hotel to anyone visiting the area. We’ll definitely be back!

10

Steven

Jan 27, 2023

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Stayed 2 nights

We enjoy staying at the Playa Palms! Everyone is very warm and welcoming! The property is very nice and easy to get to anywhere you want to go in Playa. For guests, they have bottled water, beach towels, umbrellas, and housekeeping each day! Highly recommend the Playa Palms Beach Hotel!

10

pat

Oct 8, 2024

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Stayed 13 nights

Carlos the concierge was awesome and handled all our tour bookings and ws very helpful with suggestions for dinning and and answersd all our questions without fail. The hotel had great air conditioning and everything worked as it should was good all around stay for us. Thanks Playa palms Pat

10

Steven

Dec 2, 2024

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Stayed 3 nights

the staff were wonderful and very helpful! We have been coming to Playa Palms Beach Hotel for over 10 years and it doesn't disappoint! Carlos (has worked there for around 10 years) welcomed us and was so helpful and friendly as he always is! Our room was nice and a great view, comfy table and lounge chairs on the lanai. It's easy walk out the door to the beach, each access to 5th Avenue, shops, restaurants, etc. We thoroughly enjoyed it and will return! Highly recommend staying at the Playa Palms Beach Hotel.

10

James

Apr 19, 2025

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Stayed 6 nights

Amazing place to stay. Will definitely stay here again. Top notch service.

10

Karen

Mar 6, 2025

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Stayed 8 nights

We were impressed by the location, the staff, and overall appearance. We will definitely be back.

10

Anwar

Jan 4, 2025

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Stayed 5 nights

Excellent location and very supportive staff

10

Daniel

Jan 27, 2026

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Stayed 1 night

Amazing hotel and staff was super! Especially Alex and Alfredo. They assisted us and went above and beyond. We hope to be back as it’s a gem of place in Playa Del Carmen!

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Location

Central and very walkable—steps from 5th Avenue, the ferry, and dining—yet many find the hotel itself quiet at night. Easy access to attractions makes it a convenient base.

Related guest reviews

10

Terry Morton

Oct 1, 2025

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Stayed 4 nights

Charming property in excellent location, close to restaurants, bars, shopping & beach

10

Zanna

Nov 28, 2025

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Stayed 3 nights

I’ve stayed at The Palms many times and it never disappoints. This boutique property is a gem. Staff is consistently friendly and attentive. Excellent location, EASY walk to "all the things" including 5th Avenue. All the rooms are great but I love falling asleep to the waves when staying in an ocean front room. Breakfast is always delivered on time and always delicious. My go-to spot for a relaxing stay-cation or romantic get-away.

8

Karina

Jan 13, 2026

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Stayed 2 nights

Good hotel with central location

10

Sally

May 8, 2025

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Stayed 2 nights

Lovely hotel on the beach in Playa del Carmen. Easy walking distance to everything

10

Jonathan

Aug 9, 2025

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Stayed 6 nights

One of the few hotels in PDC that has a waterfront. It has a small beach area with lounge chairs and palm trees and I love the sound of the water crashing onto the shore. It adds to the serenity of the property. Although I did see a person or two in the water, its not really a swimming beach as the propertys beach is created woth a retaining wall of sandbags to prevent erosion. The water during the day gets murky with sediment, especially because of the local fishing charters that dock right off the water. My daighter even saw a 30" wide stingray cruising iff the coastline. There are friendly locals offering services inclduding fishing charters, massages and local trinkets. The property is located a block away from the clubs in downtown PDC but angled far enough away that the sound is barely noticable. Everything is walking distance. Loved the hitel. Everyone is so friendly and I would love to go again.

10

Jesper

Dec 18, 2025

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Stayed 7 nights

Third visit to Playa Palms. Perfect location. Nicest staff. Surroundings are well looked after. Nice view to the ocean. We would prefer a room on the “sunny” side and on second or third floor for a more private feel. But it was okay to try to stay on the ground floor with the people walking by the terrasse. We like the feeling of this place because it is a smaller hotel. More intimate. And really quiet even though it is 4 minutes away from 5th avenue and all the “chaos”. Highly recommend.

10

John

Jun 21, 2025

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Stayed 1 night

We arrived late, but thankfully were able to still get something to eat because some places were still open. It was close and walkable. Great location- close to the ferry and shopping.

10

Craig

Dec 8, 2025

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Stayed 8 nights

There wasn’t anything that I didn’t love about this Hotel! After I reserved my stay I realized that the night clubs were just around the corner on 12th and thought it would be loud at night, but you could not hear them at all!! All the people that work there are super friendly and helpful! Alfredo greats you with a big smile and makes sure your stay is the best it can be! The water pressure is very strong and the water is hot! The rooms are beautiful with an amazing deck with table and 3 chairs and a hammock! This will be my go-to hotel when I go to Playa. It’s so close to amazing restaurants and pubs with live music. It’s right on the beach with beach chairs! This place is a gem!

10

Pachena

Jan 27, 2024

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Stayed 2 nights

The location is great, close to everything and still quiet and calm. We had a lovely stay.

10

Robert

Dec 14, 2024

·

Stayed 7 nights

Beautiful, Well kept property with great views. Great location, very short walk to 5th Avenue with Restaurant and shopping.

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Dining

Breakfast delivered to the room is widely liked, though you must pre-order the day before; quality is generally good and portions adequate. Beyond breakfast, on-site dining is limited, but many restaurants are a short walk away.

Related guest reviews

10

Greg

Mar 7, 2024

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Stayed 4 nights

Beautiful pool area! Friendly staff, great breakfast. Located really close to 5th Street, easily walkable shopping and dining.

10

Zanna

Nov 28, 2025

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Stayed 3 nights

I’ve stayed at The Palms many times and it never disappoints. This boutique property is a gem. Staff is consistently friendly and attentive. Excellent location, EASY walk to "all the things" including 5th Avenue. All the rooms are great but I love falling asleep to the waves when staying in an ocean front room. Breakfast is always delivered on time and always delicious. My go-to spot for a relaxing stay-cation or romantic get-away.

10

Selene

Feb 3, 2024

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Stayed 2 nights

A little gem in the middle of the city! Quiet and clean. Only 24 or so units. All with a view of the central courtyard. Next time would stay on the ground floor in a pool view room as the beach seating is limited and no chairs around the pool. Delicious breakfast delivered to our patio each morning for $10/person with lots of options to choose from. Be on 5th Ave in an easy 3 minute walk, just 2 blocks off Constitutional Ave. but away from the hustle and bustle. And 1.5 blocks from 2 public beach accesses. Great for a two night stay like we did, or a month long adventure! We found an oasis in Playa del Carmen.

8

Barbie

Mar 5, 2024

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Stayed 3 nights

I was disappointed with the breakfast situation

8

JAVIER

Apr 15, 2024

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Stayed 1 night

Fue un buen lugar, su playa es increíble. Solo no recomiendo sus desayunos, algo caro para lo que ofrecen. Mejor lleva tus alimentos

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10

Ellen

Feb 10, 2026

·

Stayed 2 nights

Love everything about this hotel. Beautiful, scenic, hammock on every patio, pool between rooms, layout of the room. Breakfast was really great, but make sure you order from the front desk the day before! It was a an easy walking distance to town.

10

Jesus

Oct 22, 2025

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Stayed 3 nights

Check-in was friendly and professional and helpful. The room was clean and comfortable. The view was amazing. Breakfast was really good and it was brought to the room. We ate our breakfast on the balcony looking out to the beach.The staff was amazing. My only concern was a sprial staircase which wasn't a problem but could have been Highly recommend

10

alejandra

Jan 23, 2025

·

Stayed 1 night

It was beautiful and unique ! excellent location, super clean and fantastic staff ! Breakfast delicious ! Rooms are beautiful with everything you need and more ! Water jug for each room ! Just perfect !!!

8

Fernanda

Oct 17, 2025

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Stayed 4 nights

The picture on Expedia was very deceiving, I thought I was going to get a partial view of the beach and a bigger room. I can see the beach if I poked my head out the balcony. Also, my room didn’t have a hammock, which was something that sold me on the room. The room wasn’t clean, I had a dirty towel and pillowcase. The location was decent and close to Quinta Avenida, I felt safe walking at night. There’s a club right across the street, “La Vaquita” you can’t hear what’s going on at night, the hotel was very quiet and peaceful. Oh! You have to make sure you tell that what you want for breakfast, if you don’t, they won’t bring anything out. Not even if your order was the same the last nights. This is a decent inexpensive place. But I wouldn’t stay there again.

8

Genevieve

Apr 4, 2024

·

Stayed 4 nights

Loved the property! There is beach with lounge chairs, but boats are on it, so don't really count on swimming. Not a big downer as there are plenty of beaches further down. Internet is complicated, we could not get it in our room, that was the only problem for us. If you decide to go for breakfast, pass on the Continental one, but there is a bakery, Carlotta's around the corner that has great croissant and cinnamon rolls.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $85
11 $75	12 $72	13 $67	14 $68	15 $70	16 $68	17 $66
18 $67	19 $67	20 $66	21 $67	22 $85	23 $69	24 $93
25 $79	26 $80	27 $91	28 $91	29 $87	30 $107	31 $121

Su	Mo	Tu	We	Th	Fr	Sa
1 $125	2 $116	3 $124	4 $118	5 $123	6 $134	7 $155
8 $130	9 $129	10 $126	11 $139	12 $128	13 $152	14 $159
15 $123	16 $121	17 $122	18 $117	19 $122	20 $131	21 $131
22 $122	23 $105	24 $103	25 $108	26 $99	27 $127	28 $129
29 $108	30 $333

Playa Palms Beach Hotel

Prices for Playa Palms Beach Hotel

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Garden View

Ocean Front Studio

Penthouse

Apartment, 1 Bedroom, Partial Sea View

Family Room

Studio, Partial Ocean View

Guest reviews of Playa Palms Beach Hotel

Who stays here?

What guests think

Property Policies

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