Distinction Coachman Hotel, Palmerston North

Great place to stay, close enough to walk to town. Clean and comfy although a bit dated and old but they are renovating. Would recommend letting people know when booking that you are renovating so they are aware. Pool and spa were not available for use (unclean). Staff were friendly and helpful.

handy location and good parking

The rooms were tidy, staff very helpful, parking was primo and the staff were very friendly.

Clean & tidy. Staff were courteous and helpful when I rang to request a foldaway bed as an extra for the room. Check in / Check out was fast and easy. Hotel was a good walkable distance to Esplanade Park, supermarket & Plaza mall. No update on webite/booking sites to indicate spa pool not available & swimming pool water was very milky & cloudy. You would not see a child at the bottom of the pool in that water. The water definitely needs attention, and we would have enjoyed swimming in a clean & clear water pool. Noticed there were no signs indicating the depth of the pool and the area is visible to anyone attending an appointment at the hairdressers which backs onto the pool area. Buffet breakfast was not an option, so we had to order our cooked food ... still paid the buffet price which was disappointing. Otherwise, it was a nice stay.

Superior rooms are just rooms. Not kid or luggage friendly. Shower had very low water pressure. Tv resolution was bad. Casting from the phone is ok but you need to sign in with passwords so please sign out when leaving. On the booking it should say no lifts available if booking the superior family rooms.

The building is absolutely gorgeous on the outside and the lovely man that greeted my partner and I at the front desk was so sweet and friendly!! We were very excited to see the room in person as the pictures looked very nice, but once we settled in there, we were a little disappointed... The bathroom was beautiful but the shower was so dirty!! There was multi-coloured soap scum in the grout on the walls, lining the top edge of the bath where it meets the tiles, and all around the handle to turn the shower on. There was also a lot of calcium build up on the shower head. The shower pressure was good though and the bath part seemed clean but I think if I were to come here again, I will be bringing my own cleaning supplies. Also, the air conditioning unit did not work and the fan that was also provided for the room was extremely loud so it was a very hot night for us. Otherwise, there was a nice view of the fountain out in the backyard and it was a very quiet place to stay in. Overall we give it maybe a 6/10? Probably would stay here again just because of how great the parking was and how pretty the building is lol

Very friendly and efficent staff, both at checkin and check out. Recently renovated room, very comfortable and quiet, nicely furnished. The only negatives I had were very minor. The spa pool was still being renovated and was closed. I slso prefer the Sky channels to the free ones in NZ, which wern't offered. The TV set however was fairly large and modern and logging on to streaming apps or chromecast with my credentials was very easy and that is what I did. Long story short, nice motel and very happy to recommend.

Parking under ground good

Clean and comfortable but getting tired. Room was dark, needed more lighting particularly when trying to work at the desk. Secure, dry parking. Easy walk into the CBD where you will find lots of eating places and entertainment.

Lovely staff, have stayed here a few times, bit dated but great parking and it's definitely a safe choice if you're travelling, good for families.

The room size was nice, but extremely out dated, bathroom smelt of mould, mould on celling and broken tiles in bathroom. When I arrived I asked to be moved because the room we were fist put in smelt so of mould I couldn’t imagine letting my young children sleep there without getting sick if I had more time to re book elsewhere and Christmas being so close there would have been no way I would have stayed there. Staff did move us thankfully. Personally won’t ever stay there again or would recommend. Actually very displeasing. I came to view the room about 3 months ago and was told by staff the room was being renovated, and couldn’t view. I told the staff members if I knew the state of the rooms there would be no way I would have booked to stay here in the first place. I called a week before my check in and was told we would be placed in a newly renovated room. However we went. Bad communication from your part. Like I said if we didn’t feel the pressure of Christmas and being worried we wouldn’t find a place with two kids I would have insisted on my money back.

Extremely clean. Comfortable bed. Warm and very central. I would definitely stay again.

On entering the reception old musty smell,maybe the carpets. Bathroom dirty around the floor edges,bathroom floor sticky to walk on,shower rose leaked water

An amazing hotel, clean and tidy.

Terrible stay. Rubbish that smelt in stairway stayed there 24 hours. Rubbish was under bed. Carpet in door way lifted and spikes sticking through and they had put a mat over it. Kettle didn’t work. Tiles in bathroom & shower extremely slippery. Wife slipped and fell over, injured back. Told reception and there answer was that bathrooms going to be renovated. And that a cleaner left early which is why rubbish in stairs and under bed.

The building is absolutely gorgeous on the outside and the lovely man that greeted my partner and I at the front desk was so sweet and friendly!! We were very excited to see the room in person as the pictures looked very nice, but once we settled in there, we were a little disappointed... The bathroom was beautiful but the shower was so dirty!! There was multi-coloured soap scum in the grout on the walls, lining the top edge of the bath where it meets the tiles, and all around the handle to turn the shower on. There was also a lot of calcium build up on the shower head. The shower pressure was good though and the bath part seemed clean but I think if I were to come here again, I will be bringing my own cleaning supplies. Also, the air conditioning unit did not work and the fan that was also provided for the room was extremely loud so it was a very hot night for us. Otherwise, there was a nice view of the fountain out in the backyard and it was a very quiet place to stay in. Overall we give it maybe a 6/10? Probably would stay here again just because of how great the parking was and how pretty the building is lol

Motel rooms are old,.dirty and unkempt. Cobwebs on walls and ceilings, filth on extractor fans and walls. Furniture is falling apart. There was even what looked like boogers wiped on the walls. Very grim experience and not worth the money paid.

The carpets were disgusting, with big stains all over them. Not like the pictures and well over priced for the condition of the room. Wouldn't stay again.

I'm sorry to say this was my worst accommodation experience ever. I can't understand how this hotel is rated 4 stars. Palmerston North was almost shut down on 2 January, so I'm sure that didn't help. Here's what we got: -the restaurant was closed -the pool and spa were closed -we arrived at 4pm and saw many rooms not made up, with dirty dishes from room service still lying in the corridor -we got "upgraded" from motel suite to hotel room, but it was dark and musty so we asked to be put back in the motel -no microwave -no cloth to wash dishes or dish rack to stack them -no forks -carpet was so dirty we had to put down our picnic rug and sleeping mat on the floor so we could walk in socks or barefoot -bathroom floor was sticky -throws on beds were smelly and dusty -duvets were yellowed -the cleaner knocked on the door at 9:40, 20 minutes before checkout and before we had handed in our keys, even though there were hardly any other guests in the whole place -the photos on Expedia don't reflect reality I regret spending this money ahead of time. I recommend to drive into Palmerston North and have a look around the accommodation before you pay.

Good average stay, property is old but clean

The room was quite spacious and although the fittings are quite old they are still in a good condition

Place needs a refurb. Rooms are a great size, but everything is rather dated.

Superior rooms are just rooms. Not kid or luggage friendly. Shower had very low water pressure. Tv resolution was bad. Casting from the phone is ok but you need to sign in with passwords so please sign out when leaving. On the booking it should say no lifts available if booking the superior family rooms.

While our room was clean and the bed very comfortably it was dated. The toilet seat was faded and badly stained and looked disgusting. The heat pump worked, but the plastic unit had turned yellow from age and like the toilet seat was not a good look. The remote holder was broken but still attached to the wall eventhough unusable. The remote was broken although it did function. The television worked but we could not get the sky channel and to our surprise, the tv simply turned itself on with the volume on high exactly at midnight on the second night in the room. Very strange. It was a heart stopping way to be woken after being sound asleep. The grouting in the bathroom could do with cleaning. The curtains were faded from the sun and the windows didn't effectively cut out traffic noise.

The room was very nice, new and fresh.

Very friendly and efficent staff, both at checkin and check out. Recently renovated room, very comfortable and quiet, nicely furnished. The only negatives I had were very minor. The spa pool was still being renovated and was closed. I slso prefer the Sky channels to the free ones in NZ, which wern't offered. The TV set however was fairly large and modern and logging on to streaming apps or chromecast with my credentials was very easy and that is what I did. Long story short, nice motel and very happy to recommend.

I had a good stay here although the traffic was noisy, this was a Thursday evening before a racing weekend, so i get that its a town thing.

The room was very hot and only had a loud fan for cooling. The internal of the building and rooms look dated and tired, the stairwell smelled musty

The room was large , but a single bedside light in main bedroom , Shower was in a spa tub with slippery floor and access without hand holds . Noisy on Friday night and reception on arrival seem to be putout by our arrival ( 939pm ) . No hairdryer in room , which was remedied by staff . Bathroom had a single dressing gown , and no extraction fan .clean tidy functional but not luxurious

Heat pump didn’t work , tired and noisy road side . Bed and TV good Couch ( sofa bed ) very uncomfortable, overall needs some work

The rooms were tidy, staff very helpful, parking was primo and the staff were very friendly.

Clean & tidy. Staff were courteous and helpful when I rang to request a foldaway bed as an extra for the room. Check in / Check out was fast and easy. Hotel was a good walkable distance to Esplanade Park, supermarket & Plaza mall. No update on webite/booking sites to indicate spa pool not available & swimming pool water was very milky & cloudy. You would not see a child at the bottom of the pool in that water. The water definitely needs attention, and we would have enjoyed swimming in a clean & clear water pool. Noticed there were no signs indicating the depth of the pool and the area is visible to anyone attending an appointment at the hairdressers which backs onto the pool area. Buffet breakfast was not an option, so we had to order our cooked food ... still paid the buffet price which was disappointing. Otherwise, it was a nice stay.

Check in experience was shocking Very dismissive - refused to check me in until after 1400 even though I said I don't want a room yet just wanted to get the check in requirement out of the way - No I was told that can only happen from 1400!!!!

Friendly and welcoming staff. Clean and comfortable Room. Some of the Interior appeared a bit tired. Buffet breakfast was delicious - although some of the hot food was only warm on the day we dined. We enjoyed our stay and would stay again.

Nice stay for 2 nights. Staff were excellent. Would stay there again

The staff were wonderful so warm and welcoming plus went to extra lengths to ensure I had a great stay.

Very friendly and efficent staff, both at checkin and check out. Recently renovated room, very comfortable and quiet, nicely furnished. The only negatives I had were very minor. The spa pool was still being renovated and was closed. I slso prefer the Sky channels to the free ones in NZ, which wern't offered. The TV set however was fairly large and modern and logging on to streaming apps or chromecast with my credentials was very easy and that is what I did. Long story short, nice motel and very happy to recommend.

Really nice place to stay - staff were super helpful and friendly.

I called to check on my booking and was told there was no booking. I could not find alternative accommodation as the whole town was booked out.

Distinction Coachman was old and dated. Room carpet was rippled and a very old couple were given an upstairs room where there is no lift. I had to help carry their bags staff didn't want to know about it. Everything is rundown. Restaurant and cafe bar were closed more often than open.

It was a good property. Very centrally located for amenities and stuff!

handy location and good parking

Close to town. I could do with an update in tbe rooms now. Was clean and presentable.

Great for an overnight stay. Easy walking distance to CBD

Great location with really great atmosphere

Very handy to town centre while remaining quiet.

Lovely old building, but rooms are run down and tired. Well situated in Palmerston North City centre.

I had a good stay here although the traffic was noisy, this was a Thursday evening before a racing weekend, so i get that its a town thing.

Clean and comfortable but getting tired. Room was dark, needed more lighting particularly when trying to work at the desk. Secure, dry parking. Easy walk into the CBD where you will find lots of eating places and entertainment.

Heat pump didn’t work , tired and noisy road side . Bed and TV good Couch ( sofa bed ) very uncomfortable, overall needs some work

The other reviews made this hotel sound terrible, but it was fine. Nothing amazing, but room was similar standard to an Ibis, and very friendly staffl. Also, the breakfast was very good for the price.

Clean & tidy. Staff were courteous and helpful when I rang to request a foldaway bed as an extra for the room. Check in / Check out was fast and easy. Hotel was a good walkable distance to Esplanade Park, supermarket & Plaza mall. No update on webite/booking sites to indicate spa pool not available & swimming pool water was very milky & cloudy. You would not see a child at the bottom of the pool in that water. The water definitely needs attention, and we would have enjoyed swimming in a clean & clear water pool. Noticed there were no signs indicating the depth of the pool and the area is visible to anyone attending an appointment at the hairdressers which backs onto the pool area. Buffet breakfast was not an option, so we had to order our cooked food ... still paid the buffet price which was disappointing. Otherwise, it was a nice stay.

The staff and service was great. Dining room food and service exceptional. The rooms and general conditions of the building and surrounds in need of an update and overhaul. Decor very very tired.

Great meal from their restaurant - rooms a bit dated but comfy

Friendly and welcoming staff. Clean and comfortable Room. Some of the Interior appeared a bit tired. Buffet breakfast was delicious - although some of the hot food was only warm on the day we dined. We enjoyed our stay and would stay again.

Close to town. Easy check-in & outNo information binder. No room phone. Restaurant breakfast far too expensive - $30 per head.

Very disappointed restaurant food poor and room condition poor and very tired paying a premium price for room and food but very disappointed

The whole point of booking here was so we could use the restaurant being a Monday and everything else would be closed. Because they had an outside group booked for the restaurant we were unable to get a meal. Very poor when the chef dictates who gets fed and who doesn’t

Distinction Coachman was old and dated. Room carpet was rippled and a very old couple were given an upstairs room where there is no lift. I had to help carry their bags staff didn't want to know about it. Everything is rundown. Restaurant and cafe bar were closed more often than open.

I'm sorry to say this was my worst accommodation experience ever. I can't understand how this hotel is rated 4 stars. Palmerston North was almost shut down on 2 January, so I'm sure that didn't help. Here's what we got: -the restaurant was closed -the pool and spa were closed -we arrived at 4pm and saw many rooms not made up, with dirty dishes from room service still lying in the corridor -we got "upgraded" from motel suite to hotel room, but it was dark and musty so we asked to be put back in the motel -no microwave -no cloth to wash dishes or dish rack to stack them -no forks -carpet was so dirty we had to put down our picnic rug and sleeping mat on the floor so we could walk in socks or barefoot -bathroom floor was sticky -throws on beds were smelly and dusty -duvets were yellowed -the cleaner knocked on the door at 9:40, 20 minutes before checkout and before we had handed in our keys, even though there were hardly any other guests in the whole place -the photos on Expedia don't reflect reality I regret spending this money ahead of time. I recommend to drive into Palmerston North and have a look around the accommodation before you pay.