Hyatt Place Houston-North

Took 6 attempts to reach the hotel to order the shuttle from the airport. Phone would ring through to a robot that asked for a code. No indication this was a hotel or way to hold or leave a message. Shuttle driver took 50 minutes to pickup, when told it would be 30. He even called at 25 minutes stating he would arrive in 3-4 minutes. Both the website and both elevators advertise The Placery restaurant on site. There is NO restaurant. First room 503 phone was not working. This is a safety hazard. Second room door wouldn't lock without thoroughly pulling and pushing and playing wiht it from the inside. One light was out by the beds. No hairdryer in room. This took 45 minutes for the front desk to locate one in another room and bring to me. Bathroom door was falling apart. Holes in wall by bathroom socket. While waiting for my food from UberEats to arrive in the lobby, I noticed the lobby chairs were in serious disaray and very torn up Tears in every one of them. To top it off, I was sent an email to do mobile checkout. It didn't work. I have spent 20 years in Hospitality as a Corporate Controller and this was definitely a disappointing hotel stay. The lack of care for even simple items like a hairdryer, the phone and light not working show that there are more serious matters not being handled by management. I would like to request a full refund, even though this was through expedia. I will be contacting and noting a complaint with them as well.

I booked this hotel because there was a shuttle to and from the airport. I did get picked up from the airport however the shuttle was not there to take me back. I made sure to let the hotel know the evening before that I needed the shuttle, they told be to be down at 4:15am. When I arrived downstairs love the shuttle I was informed that the shuttle wasn’t running. There was no advance notice and I had to find a ride to the airport last minute and almost missed my flight. Again the shuttle was the main reason for choosing this hotel.

Staff entered our room twice without knocking, had a room for 5 but only bedding and towels for 3 people, advertised fitness centre was out of order equipment and 4 miss matched dumbbells and advertised restaurant isn’t operating.

Lobby coffee machine was out of order. Sign said no coffee for breakfast. Restaurant was permanently closed and no where near to eat except Marriot within a 10 minute walk on highway. Rooms need to be renovated. This is definitely not a corporate property

Coming from the airport, don’t expect a timely shuttle pickup. I waited almost an hour and called the property at least 4 times and was strung along the whole time. Mixed stories, ghosted calls and outright lies.

The shuttle has to be requested from the website to be picked up from the airport.

The pool was dirty

Great strides Forward. I have been staying there for the last 4,5 months once a month for business. They have painted the outside, landscape, new wallpaper in lobby. Looks like they have consistently been working on getting it up to standard. . Now a few details that could be done.

Pool was dirty refrigerator wasn’t working called for maintenance no one came

The staff was great and that’s what made our stay better. The area around is dangerous, about 3 Uber drivers told me so. The breakfast was a 6/10. The gym sucked, only about 2 weights and the cardio machines were out of order. Our TV didn’t work but the staff changed it out for us.

Experience was great other than the smell of urine when you enter the room, like they didn’t clean it good enough.

We waited over 40 minutes for the shuttle to picked us up but never arrived so we had to take our own shuttle then there was no water when we checked in Then there was a cockroach in the shower

The property had bed bugs & roaches

The room wasn’t cleaned and there were roaches

My worst hotel experience EVER. Carpets are soiled and stained extremely bad. The bed was broke. Seen a live cockroach. The hallways smelled of mold. I wouldn’t recommend this hotel to my dog. Very unpleasant. 🚨BEWARE🚨

I stayed at Hyatt Place Houston-North and unfortunately encountered bed bugs. The room cleanliness was poor. Despite the convenient location, the hotel needs serious improvements in housekeeping.

The staff for the most part were friendly. One staff member in a lecturing tone told us that she would not give us more than 1 plastic fork after she saw our take out food delivery. The first room we were in had a dirty fitted sheet on one bed, the other bed had what looked like blood stains on the comforter, and the bathtub looked like it wasn't clean. I asked to switch to a different room and they made the accommodation. The second room was cleaner, but during the stay I used a shoe to whack 3 small bugs. For a Hyatt Place stay I was disappointed in the overall cleanliness and bugs in the room. They did mention they just finished renovations and had issues with a towel vendor.

The rooms were dirty with roaches and had limited hot water

Wash towels was not place in my room prior to check in. Had to go to front desk to request. Same issue no wash clothes left after room was clean 2 days later. Bathroom dirty (dry blood from prior guest on the floor) and door kept getting stuck. Pest problem

There was roaches and bed bugs in our rooms.

Nice beds but the property in it's entirety was worn out, horrible carpet in halls. Tub was painted badly and patchy. I expected much more for the price after staying at other Hyatt Place locations

Nice room, it looked too be recently remodeled. I really liked the layout of the room.

No microwave in the rooms. I paid for the most expensive room. Staff had no idea which rooms did or didnt have a microwaves. AC in the room is broken.

Beds were not comfortable. Check out Lady was rude. Bathroom was outdated.

The sink was clogged and leaked water. Air conditioner was noisy. In general it’s only to stay 1 night not for family vacations.

Loved how spacious our room was and how quiet it was.

Upkeep on the property is not great - stains on furniture in the lobby. Also the room had a terrible musty smell, bed mattress was cheap/uncomfortable. Too many other options near IAH / George Bush airport, will not be returning to this property.

I expected better from the Hyatt name. Perhaps just my room but a bit worn, lights didn’t work properly and had seen better days.

Some staff were rude. Rooms were spacious but tub was peeling and slow draining. Also our AC was leaking. Not a bad place to stay for a short term

Room was huge! Bed did make a lot of noise but was very comfortable. Area is close to everything. Will stay again

Front staff is never friendly. It always feels like you’re bothering them for checking in. The breakfast lady and cleaning staff is nice though.

The manager at the property was very rude, don’t stay here, they only clean your room every four days, which is so disgusting!

Check in was easy and quick. Breakfast is pretty simple and doesn’t change. Pool had bugs floating in it. Rude housekeeping lady didn’t wanna give us a roll of toilet paper when we asked. We checked in with only 1 1/2 rolls and there was 3 of us in the room for 6 days. That toilet paper wasn’t gonna last.

Want to deal with rude and unprofessional staff? Look no further. Asked for towels one night and was told by a black guy at the front desk that I need to bring down my used ones. Then when I went back to my room to bring back the old ones he was extremely rude and said my room was provided with towels and that he really didn’t need to give me any. So my question, are we supposed to use the same towels for all 4 days we were staying there? Use your common sense. When I asked for his name he saids he doesn’t have one. Shame on this black guy who doesn’t have a name. He should be fired immediately and never allowed to interact with customers ever again.

I didnt like how it was never anyone at the front desk. A lot of people had to wait to check in check out and even get service period throughout the stay.

The workers are rude they don’t clean rooms room service and housekeeping never brung towels to the room had to keep going downstairs for towels and face cloths nothing was pleasant about this stay

The staff was very rude and nasty … I checked in to dirty towels the staff was upset with me when I asked for fresh towels a male staff me never followed me to my room while being verbally assaulting towards me . Everyone was unprofessional and not helpful at all I’ll never return and I have picture proof

Service was average. It took a while to get clean towels. Breakfast was ok but sometimes there wasn’t enough food items for the amount of people there. Abandoned building in front of the property gave the hotel an unpleasant look. Had a problem with the toilet the second day and they fixed it right away so that was greatly appreciated.

We were supposed to check in at 3 PM, but we arrived an hour early and were told we had to pay extra for per room. Several families coming from the airport had to wait in the lobby as well. On top of that, the coffee machine was broken and the phone in our room didn’t work.

During check in we had to wait a while for someone to even come to the desk . The next morning when we went down for breakfast and to purchase water the girl had no customer service skills. Barely looked up from her phone to speak. The property needs to be repainted and get a deep clean. It worked for one night. The space in the room was great for our family .

Just unsafe

It was only a one night stay, but I did not feel safe at all. The way people were just sitting in the front of the hotel hanging out. They looked like they were up to no good. Therefore I had a sleepless night worrying if my car would be there in the morning.

We traveled to Houston for a Graduation party and every family member we told where we were staying referred to this area as ‘Gunspoint’ instead of Greenspoint. They all just said the area has a lot of crime, shootings and that the safeness has gone down over time. Room was clean, shower area was probably the only outdated part. Rust on the towel rack and the silver fixtures in the restroom. The wall closest to the shower had some damage. Also there were exposed wires by the ac unit. Phone was broken in my mom’s room and she told me she ended up googling the hotel just to get to the front desk. We had two king rooms with soda beds and my mom who stayed in the other room needed towels and they could only offer her one towel with one wash cloth and she had to travel downstairs to retrieve it. There were 3 adults and 4 kids split between the two rooms. We were at the end of the hall and stayed one night. Had no issues other than that. Although the hotel was nice, the area itself comes with a Warning. The hotel also has a gate surrounding the whole hotel lot with razored barbed wire. Pictured is my Moms phone. And one of the ac unit my Husband took to make sure they knew about the wires. It was good for a one night stay just stay in your room don’t go venturing out alone at night especially with kids. We were in bed by 10:30.

This property was okay it was far away from all main extractions . Every thing we did we had to uber 30 min away and had so many Ubers canceled because of location of hotel. The hotel shuttle driver also canceled on us the night before and the hotel didn’t notify us we sat outside waiting for him for about 20 min before we decided to ask hotel staff and they tell us it was canceled . I would rate this hotel 6/10. The hotel was safe quiet and clean but could do a lot better

Bad area

Very good stay and close to the uscis

My relatives had parts of their car stolen at night.

The location was very close to the airport. It was directly off of the highway. The hotel was clean, but dated as evidenced by the rust stains, chipped paint, etc. Breakfast was just ok - typical hotel pre-made foods. The area seemed questionably deserted and it looked like the hotel was refurnishing. There were dozens of sofas in the parking lot. The parking was free, which was a bonus, but there was limited parking near the entrance. The doors lock and you are unable to use your key after a certain hour. So, when you arrive late and have to park behind the building, you have to walk all the way around to the front to get in. Most attractions were 45-60 minutes away.

The area of the hotel was not in a good area.

At first I caught them on a bad day because the lawn really needed maintenance, but the next day they had some men come and get it together. I was a little unhappy that it wasn’t “downtown”, it was about 20-30 minutes from downtown. The room was a pretty decent size & the beds were comfortable.

Breakfast was very bad. All frozen items or canned food. Outside area was all trash in backyard. Old couches. Bathroom was small. The price was low, so it makes it okay. However it can still be better

A beautiful property! The staff were very friendly. The rooms were clean and comfortable, and the breakfast provided was delicious and included a great variety.

Didn’t have water for one day. The breakfast was very bad. Overall okay.

Breakfast was lame stayed in other cheaper hotels and breakfast had more options

Staff entered our room twice without knocking, had a room for 5 but only bedding and towels for 3 people, advertised fitness centre was out of order equipment and 4 miss matched dumbbells and advertised restaurant isn’t operating.

Lobby coffee machine was out of order. Sign said no coffee for breakfast. Restaurant was permanently closed and no where near to eat except Marriot within a 10 minute walk on highway. Rooms need to be renovated. This is definitely not a corporate property

The entire time 6 days total coffee machine was out of service I always look for hotel with breakfast included and I know it is continental breakfast but this one was the worst ever The same things every day and no coffee at all had to go out for coffee and breakfast every morning no happy

Enjoy the breakfast service.

Very good breakfast. Good quality.

Property had a towel shortage, advertised a bar and restaurant in hotel but didn’t have one, weird bugs in bathroom, asked for napkins and they didn’t have any at all so they handed me tissues, breakfast tasted burnt, shower door wasn’t a full door so when you turn on the shower the outside floor got wet