Holiday Inn Express & Suites East Wichita I-35 Andover by IHG

I have stayed here numerous times. The staff is professional and friendly. I plan to return.

My parents stayed at this hotel and both of them fell in the slippery bathtub. My dad is badly injured with possible broken ribs. They complained to mgmt. I, their daughter, will be flying to pick them up as they are unable to continue their vacation and contacting a lawyer as well.

Very poor food quality for breakfast. Room was in poor condition-rusty plumbing, dirty bathroom floor, roughly patched walls. At first requested accessible room and were placed in second story room too far for my wife to walk on crutches. The room also had only a conventional bath tub, not accessible to injured guest. Switched to better located room but it was in poor shape. One staff member was not particularly friendly or helpful at check in. Second staff member was fine with handling request to change room.

Bathtub was dirty and the maintenance in the room was done very poorly. Tile just slapped up, not even straight with mismatched grout slipped in, dirty/missing caulk around the toilet & wires for the tv just sticking out of the wall. This operator is doing a great disservice to the holiday inn brand. I will not stay here again!

Staff was great in addressing my concerns and took my concerns seriously.