Kimpton Ashbel New York Park Avenue

A pipe burst in the basement our first night there. We had no running water and no air conditioning that night. They fixed the water the next day, but the entire hotel was without air conditioning for the duration of our stay. The staff wasn’t informing people of the outage and people were very upset. It was 90 plus degrees during our stay and the rooms were sweltering. Obviously the staff isn’t to blame for the pipe bursting, but they didn’t attempt to find alternative arrangements for anyone and they continued to tell us it would be fixed soon. It was a disappointing occurrence as the hotel was in an excellent location and seemed like it would have been a nice place to stay otherwise.

Great

Great location and room, will stay again!

Quiet and well located!

This hotel is in an excellent location. The foyer is pleasant and well set up if you need space for socialising or work. I arrived very early morning after 30 hours of travel. I was placed in room 309 which is right next to the cupboards accessed by the cleaning staff. It was very loud making it impossible for me to rest. If you want to sleep during the day avoid this room. The staff were however very accommodating when I requested a room change. It made all the difference.