Name: Best Western Kenner
Address: 2710 Idaho Ave, New Orleans, Louisiana, United States of America, New Orleans, Louisiana, US
Price range: US$91–US$140 per night
Rating: 8.2

What guests think

Across recent reviews, Best Western Kenner earns frequent praise for friendly staff, generally clean, spacious rooms, and a convenient airport location, but repeated complaints note multiple amenities out of service and inconsistent maintenance affecting comfort.

Common issues include the airport shuttle and pool being unavailable, weak water pressure, AC not cooling or running loudly, slow drains, and occasional smoke or musty odors. Breakfast quality ranges from plentiful to limited, and Wi‑Fi can be unreliable on upper floors. Expect a budget stay near the airport with friendly service but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests reported key amenities out of service, especially the airport shuttle and pool; several also mentioned the business center, gym, and coffee/ice machines being unavailable. Some stays were affected by ongoing renovations and construction noise.

Related guest reviews

8

Sheila

17 Oct 2024

·

Stayed 3 nights

The hotel was up under construction in which I was very upset to hear about. Considerably the smell. Fabulosa anyone. Shouldn’t be used everywhere. Unfortunately the pool was down. I wasn’t able to spend time in the pool and the construction on the roof sent a horrible diesel sent throughout the hotel so I had to remove myself Until the scent went away. The staff was up and beyond anything I would’ve expected. They did a wonderful job tending to my needs manager was always available. The question is will I Return? The answer is short after all the work has been done and I can sit back and enjoy my time in the pool.

4

CT

12 Oct 2025

·

Stayed 1 night

No shuttle though one was supposed to exist. Property became a Best Western, though still listed as a Comfort Inn. Would not have booked had we known that.

4

Matthew

10 Nov 2024

·

Stayed 2 nights

Airport shuttle bus was not running. Swimming pool was closed

2

Nathan

6 Sept 2024

·

Stayed 1 night

No wifi, pool out of service, no shuttle to airport, no notice of construction going on right above my room. All in all quite shabby.

4

Dorinda

17 Jun 2024

·

Stayed 1 night

I booked this hotel because it said there was a shuttle to take me to the airport, and pick me up. This was not true, this hotel does NOT have a shuttle. It was a hassle to get a taxi for transportation, and it cost me $ 20. Each way. The taxi driver was wearing boxer shorts and flip flops and the taxi reeked marijuana. It was 3:30 a.m. and the experience was frightening.

6

Mark

12 Sept 2025

·

Stayed 2 nights

The television did not work the first night. The bed was itchy. I filtered hotel results by airport shuttle, the shuttle was not in service

4

ken

24 Jun 2025

·

Stayed 1 night

Booked this hotel because close to airport and web site stated free shuttles to airport. when we checked in there was a sign that stated no shuttle service so we had to pay extra for uber to airport. When we got to our rooms there was no internet and the front desk stated it would be out all night so I lost a lot of valuable time that I could have done business.

4

Robert

21 Dec 2024

·

Stayed 2 nights

When I arrived I saw a sign “shuttle transportation unavailable”. When I inquired about it and was told their shuttle van was broken and there were no plans to provide ground transportation in the interim. This forced me to take 2 UBER trips to and from the airport at a cost of $22 and $17 respectively. If I had known that their shuttle service was unavailable I would have booked a different hotel that has a working shuttle

6

Andrew

28 Oct 2025

·

Stayed 2 nights

No free shuttle to the Airport, on line booked Comfort inn suite but the hotel changed name to Best Western , it so confusing to the taxi driver to find the hotel.

2

Candace

22 Oct 2024

·

Stayed 1 night

Coffee machine out of order. Ice machines out of order. Business center out of order. Pool out of order. Shuttle out of order. Gym out of order. There were signs that literally all amenities were out of order. This messed up my trip tremendously! I needed to use the business center and planned to shuttle. I also planned to use the indoor pool. The shower head in room was filthy. The website did not mention all amenities would be unavailable. I have pictures of all of the out of order signs hung around the building like decorations. I feel I wasted my money and would not have selected this room had I now n everything would be out of order

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Cleanliness

Rooms are often described as clean, but several guests reported dirty or worn bathrooms and walls, smoke or musty smells, and occasional pests. Renovation debris in hallways appeared in some stays.

Related guest reviews

4

Krystal

18 May 2024

·

Stayed 1 night

The beds were comfortable and clean. However the room was not. The walls need to be painted to cover all the dirt. The bathroom walls looked like they has coffee spilled down them. It just looked grimy. My sister laughed and said theyd have to repaint to fix all that but this is clean for NoLA. The breakfast was good and the lobby and Cafe areas were clean. There's not shuttle service available and pool was closed also. Thank heavens my sister was taking me to the airport.

8

Velu

25 Nov 2025

·

Stayed 5 nights

Room was clean.

10

Mary

10 Dec 2025

·

Stayed 1 night

Clean rooms, excellent service. I would highly recommend. Beds are comfy.

2

Kenya

15 Mar 2024

·

Stayed 4 nights

The rooms were HORRIBLE! Nothing like the pictures. Found a roach in the bathroom. Did not complete our stay. Left to another motel.

4

Edgar

18 Jul 2024

·

Stayed 1 night

The bathroom floor was stickly as if it had not been cleaned. Long hairs in tub

10

Arthur J.

20 Oct 2025

·

Stayed 1 night

Our stay was very comfortable. Felt safe, very friendly staff. Our room was top tier, very clean, roomy and no bed bugs. The only problem we hand was slow draining sink in bathroom. Other than that we were more than satisfied with our stay. Highly recommend.

10

Trena

28 Feb 2026

·

Stayed 1 night

Staff friendly. Room was clean. Breakfast was good

2

Melissa

21 May 2025

·

Stayed 1 night

Gross. Dirty. Smells.

4

Beatriz

3 Jan 2024

·

Stayed 2 nights

Our room smelled odd, the walls were dirty, and I just felt like this place was extremely dirty.

6

Brenda

1 Feb 2025

·

Stayed 1 night

The rooms smell like wet dog and urine The rooms need updating Entry carpets dirty and worn looking

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often large with comfortable beds, but the property feels dated for some. Recurring issues include weak water pressure or limited hot water, loud or ineffective AC, and spotty Wi‑Fi (especially on upper floors).

Related guest reviews

6

Maria

1 Apr 2024

·

Stayed 4 nights

The hot shower didn’t work in our room so we had to transfer to another room. They don’t always have staff at the front desk.

4

Amie

11 Jun 2024

·

Stayed 1 night

The location and the condition of the property as a whole were as expected. The shower however, was tepid at best with no water pressure. We arrived late and didn’t have the energy to call because we were checking out the next day anyway.

10

Theodore

9 Mar 2025

·

Stayed 1 night

Quick and efficient service when checking in. Monica was very helpful and had everything we needed as soon as we arrived. (Sometimes it seems like an act of congress to find our reservation with other establishments). Room was more than spacious and the beds were a little stiff, but quite comfortable for weary travelers. Most importantly, the AC was cold!

8

Adam

28 Nov 2025

·

Stayed 3 nights

Everything was fine except for the WiFi availability on the top floor. It never stayed connected (out of range).

8

Steve

4 May 2024

·

Stayed 2 nights

Check in was great Very comfortable room Clean

8

August

18 Sept 2024

·

Stayed 2 nights

The staff were very professional, helpful, and informative. Rooms were very large and comfortable. Amenities nice. Breakfast selection a bit small. Great value for the price.

6

Meghan

16 Feb 2026

·

Stayed 1 night

Room was in good shape, but the lighting & shower were awful.

6

Juan

13 Oct 2025

·

Stayed 1 night

Needs to be renovated. AC worked but was too loud to sleep.

10

Allison

9 Nov 2025

·

Stayed 2 nights

AC was great, kids wanted waffles for breakfast. Suite was great.

8

RAYMOND

23 Jul 2024

·

Stayed 1 night

Check in was smooth and easy. Room and facility appeared clean and the bed was comfortable. The shower was adequate but could be better water pressure and hot water could be hotter… but was sufficient to meet my needs. There are a handful of close by places to eat and proximity to the airport can’t be beat. Definitely an older property but overall decent

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, welcoming, and helpful across departments. However, some reported lapses—rude or inattentive front desk interactions, room assignment/key errors, and occasional delays at check‑in.

Related guest reviews

10

Lisa

12 Nov 2025

·

Stayed 3 nights

We stayed here to visit New Orleans and found it to be perfect. There are all kinds of shops around (grocery, mall, pharmacy, and lots of good restaurants). The drive to the French Quarter was an easy 15-20 minutes. The staff was friendly, and the hotel was very clean. The complimentary breakfast was plentiful, including eggs (scrambled and boiled), sausage, bacon, bagels, toast, pastries, cereal, oatmeal, fresh fruit, coffee, tea, and juices. It was nice to have a sitting area in the room so we could spread out a bit, too.

4

Angela

10 Mar 2024

·

Stayed 2 nights

The front desk staff was VERY VERY RUDE. They're attitude was basically " WHY ARE YOU HERE. WE DON'T WANT YOU HERE! The housekeeping staff was so much friendlier than the front desk staff. When I came down to ask the front desk staff a question they didn't get up from their seat They just answered me with their back turned. And it wasn't a pleasant or cheerful answer. It was down right COLD AND RUDE. It was as if i was disturbing them. This was very unsettling. I DEFINITELY WON'T BE STAYING AT THIS HOTEL AGAIN.

8

Kayla

24 Feb 2026

·

Stayed 4 nights

Staff is fantastic! Front desk was so welcoming, manager was great and breakfast staff so nice. Only reason for 4 stars is the bathroom tub was slow draining so you stood in water every use.

4

John

8 Nov 2025

·

Stayed 1 night

We were assigned to Room 403. When opening the door we found the room belonged to someone else. Fortunately nobody there. The front desk attendant then gave us room 408. Later, as we were in bed, other people entered our room. They too had been given the wrong room. Lesson learned - lock the door!

10

Stephen

29 Dec 2024

·

Stayed 1 night

Great staff and service.

6

Jeffrey

9 Nov 2025

·

Stayed 1 night

Staff was fine but was checked into wrong room

10

Javier

23 Oct 2025

·

Stayed 1 night

Super clean room. The receptions were super friendly and charismatic. I had a bad experience renting a car before checking in and the reception made a joke and turned my frown upside down. So thank you for that!

10

Trena

28 Feb 2026

·

Stayed 1 night

Staff friendly. Room was clean. Breakfast was good

10

Ashly

19 Feb 2025

·

Stayed 2 nights

I loved the staff and they made my transition smooth not knowing I had a very rough start of the morning. Thank you! Will definitely recommend staying here.

6

Peter

9 Nov 2025

·

Stayed 1 night

Unfortunately, our room wasn’t ready for 45+ minutes after check in. Otherwise, everything was good.

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Location

Convenient to Louis Armstrong New Orleans Airport and a short drive to the French Quarter, with restaurants and shops (including Walmart) nearby. Several guests found it practical for early flights.

Related guest reviews

10

Lisa

12 Nov 2025

·

Stayed 3 nights

We stayed here to visit New Orleans and found it to be perfect. There are all kinds of shops around (grocery, mall, pharmacy, and lots of good restaurants). The drive to the French Quarter was an easy 15-20 minutes. The staff was friendly, and the hotel was very clean. The complimentary breakfast was plentiful, including eggs (scrambled and boiled), sausage, bacon, bagels, toast, pastries, cereal, oatmeal, fresh fruit, coffee, tea, and juices. It was nice to have a sitting area in the room so we could spread out a bit, too.

10

Fernando

4 Jun 2025

·

Stayed 1 night

Had everything I expect in a hotel of its category and price range. Super convenient to get to the New Orleans airport.

10

Deirdre

2 Oct 2025

·

Stayed 1 night

Close to airport

10

demetri

9 Aug 2024

·

Stayed 1 night

The area was convenient to the airport.

10

Rachel

5 Jun 2024

·

Stayed 1 night

Needed a quick place to stay near airport for early morning flight with my son. Check in was quick... room was spacious, bed was comfortable and we had all the amenities we needed. Surprisingly very quiet considering it's along a very busy stretch.

10

tanya

21 Dec 2024

·

Stayed 1 night

This place came in clutch. My first hotel experienced a water leak. So this place was in walking distance, as i took an Uber to my frost location. The front desk clerk Xander, was so nice and helpful. There are many restaurants and even a Walmart in walking distance. And when i say walking, Walmart was literally 1 block away. I came to breakfast late but the staff still allowed me to have a meal. Everyone was so friendly and helpful. Definitely would recommend this place.

10

Eric

6 Nov 2025

·

Stayed 8 nights

Very good place it was clean close to everything and 30 minutes from French quarter

10

Jacob

11 Jul 2024

·

Stayed 1 night

The hotel is great, close to the airport and also close to Walmart, my experience was great the staff are very friendly and helpful! I will definitely return to this location

10

James

18 Sept 2024

·

Stayed 1 night

Close to airport

8

RAYMOND

23 Jul 2024

·

Stayed 1 night

Check in was smooth and easy. Room and facility appeared clean and the bed was comfortable. The shower was adequate but could be better water pressure and hot water could be hotter… but was sufficient to meet my needs. There are a handful of close by places to eat and proximity to the airport can’t be beat. Definitely an older property but overall decent

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many found it good or plentiful, while others called it limited or repetitive, with missing items like waffles and weak coffee.

Related guest reviews

10

Lisa

12 Nov 2025

·

Stayed 3 nights

We stayed here to visit New Orleans and found it to be perfect. There are all kinds of shops around (grocery, mall, pharmacy, and lots of good restaurants). The drive to the French Quarter was an easy 15-20 minutes. The staff was friendly, and the hotel was very clean. The complimentary breakfast was plentiful, including eggs (scrambled and boiled), sausage, bacon, bagels, toast, pastries, cereal, oatmeal, fresh fruit, coffee, tea, and juices. It was nice to have a sitting area in the room so we could spread out a bit, too.

10

Rachel

26 Oct 2025

·

Stayed 2 nights

We enjoyed our stay. We needed somehwere where we could just sleep after our fun in new orleans and baton rouge. The breakfast had options outaide of just bread and yogurt so my husband appreciated that. The bed was comfortable. The air conditioner worked well which my husband appreciated as well. All in all it was a good stay with friendly service.

10

Khiem

12 Aug 2024

·

Stayed 1 night

Excellent stay: quiet, spacious, clean, fresh room and and towels/ bed. Very poor breakfast although it is complimentary.

6

James

16 Mar 2025

·

Stayed 2 nights

Overall ok stay. The ac wasn’t working well. It wasn’t too hot out, so it wasn’t a big issue, but the 1st night was a bit warm. There were no working ice machines. But the worst part? No waffle batter & iron at breakfast. Just eggs, sausage and continental stuff. The room was very clean and was cheaper than the hotel across the street. Probably will try another place in the area next time.

8

john

27 Oct 2025

·

Stayed 1 night

Great price, clean rooms, good continental breakfast, friendly staff.

8

Samantha

10 Nov 2025

·

Stayed 3 nights

Staff at the front was always so so nice and friendly. They helped when we needed extra blankets, TP and even when I forgot items in the room after check out. The room was spacious for a family of 3 adults and 1 infant. Breakfast was great, convenient, warm and clean environment. Wish the room was a little cooler and pool light worked, but other than that would totally stay again and recommend to others. Free, convenient parking & did I say lovely front desk staff?! Because they were fabulous!

10

Trena

28 Feb 2026

·

Stayed 1 night

Staff friendly. Room was clean. Breakfast was good

8

Kenny

15 Oct 2025

·

Stayed 2 nights

Overall solid budget hotel, staff was friendly, breakfast was solid and the room was above decent. A few cleaning opportunities but nothing major. Would stay again, quick 15 min from New Orleans.

10

Mary

12 Sept 2025

·

Stayed 1 night

Friendly staff, nice breakfast, quiet and clean!

6

Timothy

9 Jun 2025

·

Stayed 3 nights

Breakfast was limited

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $102	3 $102
4 $93	5 $93	6 $93	7 $93	8 $93	9 $140	10 $140
11 $111	12 $93	13 $93	14 $100	15 $93	16 $102	17 $102
18 $93	19 $93	20 $93	21 $100	22 $93	23 $107	24 $107
25 $111	26 $93	27 $93	28 $101	29 $93	30 $102	31 $110

Best Western Kenner

About this property

Location

Room options

Suite, Multiple Beds, Jetted Tub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible

Suite, Multiple Beds

Standard Room, 2 Double Beds

Guest reviews of Best Western Kenner

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Kenner

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $97
20 $91	21 $91	22 $91	23 $91	24 $93	25 $97	26 $97
27 $93	28 $93	29 $93	30 $93