Campanile Swindon

I had three specific requirements. Parking, a lift and evening dining facilities. I booked a room on this basis. However, i got the parking which you have to pay for. The lift was not working nor was the dining room open. The room was comfortable and warm. The bath was very small. However, I do not think the small heater would be sufficient in colder weather. I am unlikely to stay here again.

Cheap and not particularly cheerful. Parking is now chargeable, that's new since my last visit (cheap, but it's still a pain). Lift was broken. Loo roll holder pretty much fell off the wall. Bed too soft, pillows awful, room too warm. It was clean and the staff were friendly, but the only things this hotel has going for it are location and price.

The lift is permanently out of order as we stayed here previously and it was not working then either. Charges for car parking. No restaurant available. Quiet. Basic but clean room. Handy for KFC or McDonald's.

Travelled 300 miles and arrived at 13.45, because i was 15 minutes early i had to wait until 1400 for checkin. On checkin i was then told i had to pay £15 per night for my dog had i known this on booking iwould have chose a different hotel as when i booked there was no indication of payment for my dog as i would have paid everything in my booking, during the first four hours of our stay inth room my dog was wrestless then my partner killed a flea on the table, the room was infested with fleas i had to walk my dog at 2am to settle him down i then reported spoke with the night porter regarding the fleas and told me we would be given another room, this never happened for two nights we had flea bites also on arrival the tv did not work and the handle on the main door fell off, after leaving this hotel i had to bath my dog to get rid of these fleas, this hotel is second in my worst hotel list And as a former engineer i have stayed in a lot of hotels

They have just introduced pay to park your vehicle when before it was free, so you have to add that on to your booking price!

We did not stay at the hotel, We were put on the Third floor and the lift wasn't working, my partner has Arthritis and Knee and back issues, myself also have legs and back issues... We spoke with the receptionist and there were no rooms available on the lower floors so we decided to leave and booked into another hotel.... I will be expecting a full refund at the earliest...

Overall it's a good budget hotel. It needs a renovation (carpets/walls/bathroom floor full of stains). The day I arrived, the lift was broken (what was not a big deal for myself, however, it would be for people with heavy luggage or physical impairment). The staff was friendly.

Good value although lift not working. Didn't exoect to oay for parking.

Basic budget hotel which was OK for short stay. Have to pay for parking and the lift wasnt working when we were there and we were on top floor. Ceiling damage in corridors from a leak or something that hadnt been fixed

The hotel is incredibly tired. The lift apparently hasn't worked for ages. The room was clean and tidy. The staff were lovely and friendly and helpful. The shower was crazy, ranging from freezing to scalding wothout touching anything.

Nice and helpful staff but rooms are grubby and need a deep clean. The carpets are especially filthy

Pretty grotty room, stained carpets, lumpy bed and unresponsive TV. First room we were allocated stunk of cigarettes smoke as well. The state of the room is no reflection on the staff however as they were extremely helpful, and to be fair the reception/restaurant area was rather nice. The bed linen was clean so it's clear that the place is just in need of some renovations to make it a more pleasant experience.

The check in experience was very good, the staff are friendly and helpful. The hotel condition though is very poor, it feels like going back in time to 1960s but with lots of wear and dirt. Unfortunately the lift was out of order, the staircase is coated in the old popcorn ceiling style, but on the walls, no idea if it's asbestos. The carpet in the staircase is absolutely filthy. My room was on the third floor, the carpet on the third floor was disgusting. The room was even worse, starting with the bathroom, the sink drained extremely slowly. A layer of dried bodily fluids and bacteria covered every surface. The toilet seat had been ripped off and reattached with a screw. The ceiling was completely peeling away. There didn't seem to be any mould though. The towels smelt like they had been out drying in the rain for a couple of years, I hope they had been washed. The bedroom wasn't as bad as the bathroom, but it wasn't great, the walls and ceiling were both covered with the popcorn style, and in lots of places it was peeling away or there were straight up holes in the walls. The bed sheets didn't smell fresh and were quite unpleasant. The pillows were completely different, one side had one puffy pillow and the other side had one pancake. The bed offered no support and yet you could still feel the springs stabbing you. It's one of the worst nights sleep I've had in years. I highly recommend avoiding this hotel until they solve the cleanliness and condition of the place

Was ok. Reasonable price.Close to most things in the town. Breakfast ok with plenty of choice. Do think the room could have been cleaner. There was dust and hair on the bedside unit. The carpet was marked and there was a wet patch. Dirty around the toilet seat. We had anti bac wipes so cleaned it ourselves. Although we would expect a more through clean post covid. Also the room smelt musty as is very little if any ventilation in the bathroom

Like the basic option. The room was tidy, fresh bedding and towels. Carpets in need of deep clean.

Very terrible place to stay.The rugs were dusty,the room has a very uncomfortably smell,we literally struggled to sleep all through the night.Honestly,have never had such a terrible stay in any hotels or bnb like i did at the hotel.They need to fire the house keeping guys.

Cleanliness was horrendous.

Room was clean but very shabby carpet

Room was basic which was expected but cleanliness was poor. Carpet was disgusting and needed urgent replacement.

I was just needing somewhere cheap to place my head, I didn’t have high expectations. The mattress wasn’t clean, the carpets are filthy and stained. The bathroom stinked of cigarettes where people have been smoking in there.

Overall, not too bad. But, I couldn’t close the window and neither could the staff. They offered me a free breakfast as recompense, which was very tasty. You know what you get from a Campanile - clean, comfortable with few frills. Sometimes that’s all you need at a good price

Hotel room are now old and dated, had to move rooms tree time. One mattress was so bad woke up the next day with back pain. Second room the electric sockets stopped working. Stuff were very acomodating and professional. Hotel rooms need upgrading and dirty carpets need changing then I would definitely stay again

Our room had no cold water, we changed rooms but after showers the water pressure was very low again. The tv channels were very poor.only one of the bedside lights worked, the desk light didn’t work.

Booked two rooms for 2 nights, for family christmas gathering. One family found the bed very uncomfortable and had a bad back , could feel the springs so left after staying one night. The other family stayed the 2 nights but did find it very uncomfortable

Cheap and not particularly cheerful. Parking is now chargeable, that's new since my last visit (cheap, but it's still a pain). Lift was broken. Loo roll holder pretty much fell off the wall. Bed too soft, pillows awful, room too warm. It was clean and the staff were friendly, but the only things this hotel has going for it are location and price.

Bed was uncomfortable, very soft, lumpy mattress. Small room and claustrophobic

Grotty carpet and bathroom flooring so we felt like we didn't want to walk around with bare feet. Shower over bath didn't work properly. Bed very uncomfortable, could feel springs so put duvet over the mattress and slept under duvet cover. Mattress protector falling apart. Hairdryer not working. Its a budget hotel so maybe our expectations were a little too high.

The rooms are small which is to be expected. However, maintenance was of a poor standard: one of the bedside lights didn't work; one of the lights in the bathroom didn't work; the waste bin in the bathroom was rusty (why put a metal bin in a damp room??!!). There was also a fair amount of noise as the room was first in the corridor from the lift and stairs - would definitely try to avoid that on another occasion. Overall it was reasonable value for money for somewhere to sleep for a night.

Ok for.one night. Very uncomfortable pilows and lumpy mattresses. Not a good nights sleep.

The hotel is incredibly tired. The lift apparently hasn't worked for ages. The room was clean and tidy. The staff were lovely and friendly and helpful. The shower was crazy, ranging from freezing to scalding wothout touching anything.

Stay was ok but we booked on arrival to have Dinner at 5.30pm, went down for dinner only to be told 30mins later that they had a party coming in and dinner would be delayed, half hour later we were told they was no dinner available due to the big party, we were given free breakfast the next morning, only to find the restaurant floor had not been washed proper and was very slippery when informing the reception and asking to speak with the Duty Manager we were told there was no manager on duty, there were no signs warning anyone of the hazard ⚠️, other than this the staff were very polite and helpful we would stay again

Good location for our needs , would use again, very friendly staff

The rooms are basic but very good. The staff are great. The individual who checked me in got me sorted in minutes was nice when tired after a long day. I believe ger name was alexia but dont quote me on that. She appeared to be by herself but was handling everything going back and forward from reception to kitchen etc

Friendly and helpful staff, easy to find the hotel. Nice and warm room and comfortable bed. Would use this hotel again if I visit Swindon

The Hotel is clean, tidy and the staff are all very friendly.

Unorganised chaos in the reception and dining room due to having no staffing to run efficiently in these areas

We turned up exhausted to find that the booking had not come through. I had a confirmation email. Hotel was full! We were so desperate we slept in a room with no lock, no tv and one pillow. Got woken constantly by traffic and girls in the next room coming back from partying. I have sent an email to the hotel, but have had no reply as yet. The staff were very apologetic and tried to help us.

The first staff was the worst, did not even listen to my question when asked for help and directions. Not really helpful. And they told me that I could not eat at the restaurant. Had to fix something else. For the rest it was nice. Funny great staff in the evening and morning at Breakfast. My regards. 🙏

It was lovely to stay over at Canpanile. However if only the staff were friendly and helpful it would have been great. A lady at the reception didn’t bother to assist me while I stood there waiting for her to look at me!! Another member of staff thought I was lost while I was walking in the hotel restaurant! That’s not how you treat your guests !

Most of the staff appear to have a dont care attitude. It appeared that i was inconveniencing the waitress. Her body language was awful. A couple of staff were ok. New menu is awful now. Hardly any choice. You just get a bit of meat or pie and a few chips. No vegetables or anything else. Portions are small. Menu is way below what you would expect in a poor pub. No wonder the place was almost empty.

Location is,remote but the bus service is great.

Close to driving highways

Not a great advert for the Campanile brand. On arrival I was told the kitchen was closed - which after a long day at work was what I didn't need to hear, meant I had to go out again to find food. The room was uncomfortably hot, there was no aircon so the only way to cool the room was to open the window...not so much of an issue, but it showed a view of a flat roof covered in cigarette butts...unpleasant. The bed was OK, but not up to the standards of other budget chains. On the plus side, there was provision for recycling (it was simply a message on the room instructions to 'leave recycling on the desk', but at least they're making the effort). Also, location is easy to get to - ideal for where I needed to be for work. Would I stay here again? Well, it's cheap as chips, and does a job as a bed for the night - so despite the less-than-brilliant stay this time - probably yes!

Hotel in a good position for easy access, staff really helpful, room is as you would expect.

Located on an industrial estate not far from M4 junction. Convenient place if have car for visiting Steam (museum of Great Western Railway). Room small, but have everything needed. very competitively priced, especially for weekend.

Greeted by friendly, helpful staff. Atrium looks great, it's spacious & modern. The rooms are highly functional with space saving initiatives Room had a comfortable bed, nice size bathroom & good size living space. Building has an elevator & there's free parking Location is very good, on the outskirts of central Swindon, set in a large industrial estate with plenty of shops, supermarkets & fast food places. The nicest/smartest Campanille we've stayed in & for the price this was definitely worth it

We stayed 12 days here to explore the area area around Avebury and Stonehenge. If you have a vehicle this hotel is a good base. The hotel provided excellent value for the price we paid (average 58 GBP per night). When we left I saw the price go up to 75-98 GBP. I wouldn't pay that. The hotel inside is kept clean as possible, but is dated. The common doors, carpets and walls need an overall, they are tattered and dirty. The Rooms are clean and basic. Our biggest complaint would be the shower, there was very little water pressure and the water would be cold, then hot, then cold. In the room we stayed in the tub was quite high and older guests might have problems getting in the tub to take a shower. The hotel provides an excellent breakfast for 6-12 GBP per person (continental or full). There is also a restaurant in the hotel. There is a supermarket, a KFC and a McDonalds in walking distance. I would be a bit wary of walking to the supermarket after dark, though. The hotel has actually a nice sitting area in the back with grass, but there is a lot of garbage in the surrounding parking lot. This garbage takes a lot away from the place and it would be easy to send somebody out every three days or so to maintain a more professional look. It's nice that this is a pet friendly hotel. Staff was very pleasant and helpful. Overall I would rate this hotel as good value if you get a room under 70 GBP. Above that there are other options.

The area is easily accessible and staffs polite and friendly The room facilities is not equipped for summer because there is no fan or air conditioners in the room

The brekfast was amazing. Plenty to choose from and the option of cooked items as well. We had a ground floor room which was good and everything was comfortable. Friendly staff and good location. The car park is very big no issues there. Just remember to book the car in at Reception.

Das Hotel liegt zwar recht weit weg vom Zentrum, erfüllte aber alle meinen Erwartungen. Ich schlief sehr gut. Würde nochmals kommen

Restaurant was closed and nothing was said about this when booking our rooms one of the reasons we booked this hotel and the bar disnt open till 5.30 and breakfat no bacon , no mushrooms hash browns were soggy when we mentioned this to the waitress to see if she could refill the missing items she went to the kitchen but nothing was refilled

I have booked this hotel 3 time's now every time I've had an issue of some sort ie: noisy room next to night generator, this time with meals taking almost 3 hours from 7pm - 10 pm for 15 people. Total lack of staff. Very disappointed.

Clean comfortable room. Unfortunately we had some long delays with the evening meal being served. It was around an hour before all of the party received their meals. Some had already finished. Also it was a bit frustrating with the bar closing at 10.00pm I think this could/ should have been extended.

I had three specific requirements. Parking, a lift and evening dining facilities. I booked a room on this basis. However, i got the parking which you have to pay for. The lift was not working nor was the dining room open. The room was comfortable and warm. The bath was very small. However, I do not think the small heater would be sufficient in colder weather. I am unlikely to stay here again.

Clean, efficient and friendly. Good breakfast. It rained and the only issue was rain was not taken away by guttering and landed noisily on the external window sill

Kitchen was closed agin without notice. Otherwise a good budget hotel.

The lift is permanently out of order as we stayed here previously and it was not working then either. Charges for car parking. No restaurant available. Quiet. Basic but clean room. Handy for KFC or McDonald's.

The catering team is terrible , probably because there's barely any staff. Barely any hot food to eat. Didn't bother waiting around at front to be seated because nobody turned up. Someone came over to ask our room number after we had finished eating. I understand you get what you pay for but at least make sure food is topped up accordingly or don't offer a continental breakfast if it's not sustainable

Dated decor, restaurant closed

A nice enough room, for an ultra budget hotel no bells or whistles but clean albeit a bit “weathered”. When I came to eat this was like pulling teeth. After about 5 minute wait I was acknowledged by a member of the restaurant staff, I could see there was a group in so understood there could be a wait so I asked “are you serving food”? (the group was about 12 people) I was advised that they would not be able to serve any other guests with food until after about 8/8.30pm … I wasn’t best pleased after having been up since the crack of dawn and driving over 350 miles, I just wanted to eat, have a beer and go to bed. I asked if I could order from outside and eat in the restaurant, I was told yes, then some other people had ordered food in and were refused permission to eat in the restaurant and asked to eat it in their room, then the staff members then advised they could “sit in a corner” out of sight of anyone as they could not eat anything purchased off the premises. Finally and to rub salt in the wound was the fact that the staff that were manning the restaurant were just sitting in the office chatting whilst the group ate (buffet style) they could have been serving other customers that were willing to order food. There was no meaningful apology made - Just “no we can’t serve you until after 8”, I complained to reception and again no meaningful apology, so I left and ate at a local pub called "The Runner" with Great food and service, unlike this hotel.