Barceló Maya Tropical - All Inclusive
US$231
/ night
Avg. for September
Prices for Barceló Maya Tropical - All Inclusive
Select dates to see prices and availability
US$231
/ night
Avg. for September
Monthly average prices
Nightly prices at Barceló Maya Tropical - All Inclusive average US$195 in the cheapest month (October) and US$535 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| April | US$321 |
| May | US$211 |
| June | US$204 |
| July | US$205 |
| August | US$201 |
| September | US$231 |
| October | US$195 |
| November | US$325 |
| December | US$535 |
A
M
J
J
A
Sept · US$231
S
O
N
D
Most expensive: December (~US$535)
Cheapest: October (~US$195)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and outdoor tennis courts. This property also featu...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and outdoor tennis courts. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab a bite to eat at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is included.
Rooms
Make yourself at home in one of the 478 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Location
When you stay at Barceló Maya Tropical - All Inclusive in Xpu-Ha, you'll be by the ocean, just steps from Xpu-ha Beach and 9 minutes by foot from Ecopark Kantun Chi. This all-inclusive property is 1 mi (1.6 km) from Cenote Cristalino and 1.7 mi (2.7 km) from Puerto Aventuras Golf Club.
What's nearby
Xpu-ha Beach(0.1 Miles)
Oasis Beach(0.1 Miles)
Ecopark Kantun Chi(0.4 Miles)
Cenote Cristalino(0.5 Miles)
Cenote Azul(0.8 Miles)
Cenote Jardín del Eden(1.2 Miles)
Chikinha Cenote(1.4 Miles)
Puerto Aventuras Marina(1.8 Miles)
CEDAM Museum(1.8 Miles)
Puerto Aventuras Golf Club(1.9 Miles)
Fatima Bay(2 Miles)
Chac Mol Cenote(2.5 Miles)
Kantenah Lagoon(2.6 Miles)
Caleta Chac-hal-al(3.3 Miles)
Tajma Ha Cenote(3.8 Miles)
Cozumel Intl. Airport (CZM)(25.4 Miles)
Cancun Intl. Airport (CUN)(49.2 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Carretera Chetumal Puerto Juarez Km. 266, Xpu-Ha, Solidaridad, Quintana Roo, Mexico
Xpu-ha Beach (0.1 Miles)
Oasis Beach (0.1 Miles)
Ecopark Kantun Chi (0.4 Miles)
Cenote Cristalino (0.5 Miles)
Cenote Azul (0.8 Miles)
Cenote Jardín del Eden (1.2 Miles)
Room options
6
Junior Suite, Oceanfront (Premium Level)
Room details
2 Double Beds
1 Extra-Large Double Bed
Sleeps 3
570 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
7
Superior Room
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
409 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Barceló Maya Tropical - All Inclusive
8.3
Very good
Based on 1,001 verified reviews
Who stays here?
Business
2%
Couple
31%
Family
52%
Group
12%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Barceló Maya Tropical - All Inclusive, travelers praise the huge beachfront complex, clean grounds, family friendly pools and activities, and friendly staff, while drawbacks include repetitive buffet food, hard to book restaurants, dated damp rooms, and occasional service lapses.
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What guests think
At Barceló Maya Tropical - All Inclusive, travelers praise the huge beachfront complex, clean grounds, family friendly pools and activities, and friendly staff, while drawbacks include repetitive buffet food, hard to book restaurants, dated damp rooms, and occasional service lapses.
The property is massive, so expect lots of walking or use the internal shuttle; several extras like bowling, mini golf, water parks and some water sports carry additional fees. The beach is great for snorkeling with fish and turtles, though parts of the entry are rocky. Overall, expect a lively, activity-packed stay more than boutique luxury or seamless fine dining.
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AI-generated summary based on recent guest reviews
Facilities
Vast resort-style facilities with huge pools, kids areas, spa/gym, mall, shows and an internal shuttle; snorkeling and activities are a highlight. Several amenities cost extra, there’s no poolside food or beach service, and the size means lots of walking.
Related guest reviews
10
Sheila Lynn
23 Jul 2025
·
Stayed 6 nights
The property was large which is really nice. Did not feel closed in like other resorts. Shopping area was really nice. Gym is great!
The property was large which is really nice. Did not feel closed in like other resorts. Shopping area was really nice. Gym is great!
10
Adam John
14 Jan 2025
·
Stayed 6 nights
Prepare to walk. Resort is HUGE. Food is OK everything else is Perfect. Tip good the bartenders and they will get you drunk HAHA Amazing time all in all 9/10
Prepare to walk. Resort is HUGE. Food is OK everything else is Perfect. Tip good the bartenders and they will get you drunk HAHA Amazing time all in all 9/10
8
MALIKA
7 Oct 2025
·
Stayed 6 nights
Went on 1st week of October, weather was still fine, only one evening it rained, better than forecast which showed 7 days of non-stop rain. Good hotel for family vacation with kids. Beach is very nice, shallow which is nice for those who have smaller kids. We saw plenty of fish in the water. Pools are large so there is plenty of space of everyone to swim and be comfortable. Food and drinks are okay, nothing fancy but quite decent for the price paid. Overall good hotel in terms of price value, spending 5-7 days on the beach if that's what you are looking for. If you are looking for luxury - check other pricier hotels, but if what you need is good budget friendly hotel to spend time with family and kids - this maybe what you are looking for.
Went on 1st week of October, weather was still fine, only one evening it rained, better than forecast which showed 7 days of non-stop rain. Good hotel for family vacation with kids. Beach is very nice, shallow which is nice for those who have smaller kids. We saw plenty of fish in the water. Pools are large so there is plenty of space of everyone to swim and be comfortable. Food and drinks are okay, nothing fancy but quite decent for the price paid. Overall good hotel in terms of price value, spending 5-7 days on the beach if that's what you are looking for. If you are looking for luxury - check other pricier hotels, but if what you need is good budget friendly hotel to spend time with family and kids - this maybe what you are looking for.
10
Shelley Kay
7 Jun 2025
·
Stayed 7 nights
Beautiful well kept resort. Family friendly. Many food options and great service. Enjoyed other activities such as mini golf and shopping.
Beautiful well kept resort. Family friendly. Many food options and great service. Enjoyed other activities such as mini golf and shopping.
8
Maria
22 Jun 2024
·
Stayed 9 nights
We stayed at Barcelo Maya June 8-17. My husband and I brought 4 young adults ranging in age from 23-17. For this reason we wanted a large resort with lots of activities to keep our kiddos occupied. Barcelo was a good choice, but there are some things I felt could use some attention. Glows: -Check in went smoothly. We had 3 rooms. I didn’t make any requests, but we all ended up close together. -Air conditioning worked really well! Housekeeping checked the room daily. -Grounds are really nice. Because of the size of the beach and the number of pools, you can always find somewhere to sit. -We were able to get reservations for dinner for 8 nights as long as we were pretty flexible. We had great service at all of the restaurants. Grows: -Our room refrigerator was never stocked unless we left a note with a tip. They do not seem to have wash cloths, so you’ll just have to use hand towels to wash your face. 2/3 of our rooms had robes…not sure why one room didn’t. -There is no beach service at all and they will not allow you to take food out of restaurants. -You’re required to use towel cards to get towels. This is a huge pain, in my opinion. -Many waitstaff/bartenders we encountered weren’t real friendly. This may be due to the volume of people they encounter in a resort of this size. -Having to pay for a lot of the “extras” was not ideal. We’ve stayed at other resorts of this size that didn’t charge for extras.
We stayed at Barcelo Maya June 8-17. My husband and I brought 4 young adults ranging in age from 23-17. For this reason we wanted a large resort with lots of activities to keep our kiddos occupied. Barcelo was a good choice, but there are some things I felt could use some attention. Glows: -Check in went smoothly. We had 3 rooms. I didn’t make any requests, but we all ended up close together. -Air conditioning worked really well! Housekeeping checked the room daily. -Grounds are really nice. Because of the size of the beach and the number of pools, you can always find somewhere to sit. -We were able to get reservations for dinner for 8 nights as long as we were pretty flexible. We had great service at all of the restaurants. Grows: -Our room refrigerator was never stocked unless we left a note with a tip. They do not seem to have wash cloths, so you’ll just have to use hand towels to wash your face. 2/3 of our rooms had robes…not sure why one room didn’t. -There is no beach service at all and they will not allow you to take food out of restaurants. -You’re required to use towel cards to get towels. This is a huge pain, in my opinion. -Many waitstaff/bartenders we encountered weren’t real friendly. This may be due to the volume of people they encounter in a resort of this size. -Having to pay for a lot of the “extras” was not ideal. We’ve stayed at other resorts of this size that didn’t charge for extras.
10
Nataliia
12 Sept 2025
·
Stayed 7 nights
The resort is very nice, huge area with big pools, very nice kids water park, my kids had a lot of fun there. Very nice and clean hotel, not only hotel the whole territory was always clean. The only thing I didn’t like is a food, the hotel should have more food available for smaller kids, more steamed vegetables, some soft meat for kids, mashed potatoes. But in general our vacation was very good, we enjoyed out stay there,
The resort is very nice, huge area with big pools, very nice kids water park, my kids had a lot of fun there. Very nice and clean hotel, not only hotel the whole territory was always clean. The only thing I didn’t like is a food, the hotel should have more food available for smaller kids, more steamed vegetables, some soft meat for kids, mashed potatoes. But in general our vacation was very good, we enjoyed out stay there,
8
Cristiano
24 Jul 2023
·
Stayed 8 nights
Staff was great. Shows were fun. Rooms were clean, but ac shuts off repeatedly while you sleep. Pool was beautiful, but not cooled enough. By afternoon you may as well jump in a hot tub. There is no poolside service apart from swim up bars. Restaurants. Atmosphere was great but food was less than expected. Buffett cleanliness was touch and go. Mostly due to guests and lack of tongs. But some staff habits looked less than expected of a resort this nice. Make sure to go to guest services as soon as you check in to get Restaurant reservations. Be warned even with all inclusive you only get so many dining options depending on how long you stay. Again, no poolside food options.
Staff was great. Shows were fun. Rooms were clean, but ac shuts off repeatedly while you sleep. Pool was beautiful, but not cooled enough. By afternoon you may as well jump in a hot tub. There is no poolside service apart from swim up bars. Restaurants. Atmosphere was great but food was less than expected. Buffett cleanliness was touch and go. Mostly due to guests and lack of tongs. But some staff habits looked less than expected of a resort this nice. Make sure to go to guest services as soon as you check in to get Restaurant reservations. Be warned even with all inclusive you only get so many dining options depending on how long you stay. Again, no poolside food options.
8
Andreea
27 Apr 2025
·
Stayed 6 nights
Dinning was disappointing when it comes to getting a reservation. We tried 6 days in advance and almost nothing available. Very strict rules, we were a big family and they denied adding 1 chair to the table so didn’t have to separate the kids. Even after we spoke with the manager no solution was found. Dress code was reinforced only to certain guests. We saw men’s waking in shorts. Beach was beautiful but so many rocks you will need water shoes. Housekeeping very good!! Buffet offered many options for everyone.
Dinning was disappointing when it comes to getting a reservation. We tried 6 days in advance and almost nothing available. Very strict rules, we were a big family and they denied adding 1 chair to the table so didn’t have to separate the kids. Even after we spoke with the manager no solution was found. Dress code was reinforced only to certain guests. We saw men’s waking in shorts. Beach was beautiful but so many rocks you will need water shoes. Housekeeping very good!! Buffet offered many options for everyone.
8
Tony Lam
3 Aug 2025
·
Stayed 7 nights
This Barcelo Maya resort has 6 lobbies/properties. When checked in upon arrival at theTropical, they could not find our name and said they reserved the rights to switch us to another property, which was Caribe. We were told everything should be the same. Based on our experience, Caribe was a bit older than Tropical. There are multiple drop in buffets and snack bars, including 5 formal restaurants. You can only book 4 maximum per stay and before 3pm. Overall quality and services were great. It takes a few days to get comfortable with the navigation around the resort. There’s bus services onsite to go from one property to another. However, the biggest feedback for the resort is to have more signages to guide guests and direction destination on the bus. One time it took us 30 minutes to travel by bus just from Caribe to Tropical, when walking would've only take less than 10 minutes. This is because the buses have no direction indicator to tell you which direction they are traveling, and they could take you for a loop before going to the destination of choice. Staff are friendly and most can speak basic English. Internet WiFi is good throughout the resort, even at the pool and beach areas. Excursions can be booked on-site and the staff was helpful. Free water activities must be booked on the same day where lineup starts at 8:30am.
This Barcelo Maya resort has 6 lobbies/properties. When checked in upon arrival at theTropical, they could not find our name and said they reserved the rights to switch us to another property, which was Caribe. We were told everything should be the same. Based on our experience, Caribe was a bit older than Tropical. There are multiple drop in buffets and snack bars, including 5 formal restaurants. You can only book 4 maximum per stay and before 3pm. Overall quality and services were great. It takes a few days to get comfortable with the navigation around the resort. There’s bus services onsite to go from one property to another. However, the biggest feedback for the resort is to have more signages to guide guests and direction destination on the bus. One time it took us 30 minutes to travel by bus just from Caribe to Tropical, when walking would've only take less than 10 minutes. This is because the buses have no direction indicator to tell you which direction they are traveling, and they could take you for a loop before going to the destination of choice. Staff are friendly and most can speak basic English. Internet WiFi is good throughout the resort, even at the pool and beach areas. Excursions can be booked on-site and the staff was helpful. Free water activities must be booked on the same day where lineup starts at 8:30am.
8
Ashley Leah
28 Oct 2024
·
Stayed 8 nights
We enjoyed our stay. Food was great and there’s lots to do. However all additional costs. For the most part all the staff were friendly and helpful. We would go back again
We enjoyed our stay. Food was great and there’s lots to do. However all additional costs. For the most part all the staff were friendly and helpful. We would go back again
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests note immaculate grounds and generally tidy spaces. Others report damp or musty rooms, occasional mold or odors, and sporadic maintenance or pool cleanliness issues.
Related guest reviews
8
Fabio
4 Aug 2025
·
Stayed 7 nights
my room had mold
my room had mold
6
fady
13 Jul 2024
·
Stayed 7 nights
Room were poorly maintained, ac filter was completely clogged out with dust air quality is poor in the rooms. There is alot of moisture and it really stinks.
Room were poorly maintained, ac filter was completely clogged out with dust air quality is poor in the rooms. There is alot of moisture and it really stinks.
6
Emily Noelle
20 Jun 2024
·
Stayed 7 nights
Our bathroom was very dirty. Had to wear shoes in shower and around the bathroom.
Our bathroom was very dirty. Had to wear shoes in shower and around the bathroom.
8
Charles
26 Nov 2025
·
Stayed 9 nights
While the buffet had a wide variety of food choices most of the food was either cold or slightly warm. While the decor of the unit we stayed in was visually pleasing it was in need of some repair work. Our first unit had a ceiling leak after a heavy rainfall. We were eventually moved to a second unit but for whatever reason the bedding felt damp and the bathroom tissue was always limp.
While the buffet had a wide variety of food choices most of the food was either cold or slightly warm. While the decor of the unit we stayed in was visually pleasing it was in need of some repair work. Our first unit had a ceiling leak after a heavy rainfall. We were eventually moved to a second unit but for whatever reason the bedding felt damp and the bathroom tissue was always limp.
10
Gabriela
21 Jul 2025
·
Stayed 4 nights
Property was clean. Staff was welcoming and nice. Will definitely be coming back
Property was clean. Staff was welcoming and nice. Will definitely be coming back
10
Nadia
2 Jun 2025
·
Stayed 6 nights
Excellent staff, they are effective and efficient and work VERY HARD in ALL aspects! Property is kept In immaculate condition! Food is very good! Excellent array and variety of food! 😋 I enjoyed my stay tremendously!!! Would DEFINITELY recommend Barcelo!
Excellent staff, they are effective and efficient and work VERY HARD in ALL aspects! Property is kept In immaculate condition! Food is very good! Excellent array and variety of food! 😋 I enjoyed my stay tremendously!!! Would DEFINITELY recommend Barcelo!
10
Jacqueline Sue
26 Oct 2025
·
Stayed 6 nights
This resort is clean and the service was excellent. Loved the shopping at the resort, don’t even need to leave to get souvenirs or gifts to take home! Jose at the Tropical pool was awesome!! Beautiful, clean and the food was wonderful!!
This resort is clean and the service was excellent. Loved the shopping at the resort, don’t even need to leave to get souvenirs or gifts to take home! Jose at the Tropical pool was awesome!! Beautiful, clean and the food was wonderful!!
6
Sabahudin
5 Aug 2024
·
Stayed 7 nights
Second time staying at this resort and our stay was okay. Pros: friendly staff, beautiful resort grounds Cons: food, rooms are old, musty smelling and need updates. Not able to make dinner reservations to more than 2 restaurants. Dirty pools. Dirty pool towels.
Second time staying at this resort and our stay was okay. Pros: friendly staff, beautiful resort grounds Cons: food, rooms are old, musty smelling and need updates. Not able to make dinner reservations to more than 2 restaurants. Dirty pools. Dirty pool towels.
10
Agnieszka
26 May 2025
·
Stayed 7 nights
Amazing view, staff and property, but room was not perfect, the bathroom was not smelling well
Amazing view, staff and property, but room was not perfect, the bathroom was not smelling well
10
Zerina
14 Nov 2025
·
Stayed 7 nights
Clean rooms, restaurants within walking distance. I like the covered walkway between the hotel and the lobby
Clean rooms, restaurants within walking distance. I like the covered walkway between the hotel and the lobby
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and can feel humid, with reports of weak A/C or ventilation, soft or uneven mattresses, and occasional noise near the entertainment; Wi‑Fi in rooms can be weak. Some guests found them spacious despite the wear.
Related guest reviews
10
George
29 Oct 2025
·
Stayed 7 nights
Very clean room, courteous staff, excellent food, clean pools and beaches. Unfortunately, our room was directly facing the entertainment venue and was very loud. My daughter next door with a child made it a bit difficult for sleeping, however music was done by 10:30. Overall, it was an excellent stay.
Very clean room, courteous staff, excellent food, clean pools and beaches. Unfortunately, our room was directly facing the entertainment venue and was very loud. My daughter next door with a child made it a bit difficult for sleeping, however music was done by 10:30. Overall, it was an excellent stay.
10
Juan F
29 Jun 2025
·
Stayed 6 nights
Room was humid and could have had a little better upkeep. Fan in bathroom didn't work. But overall very good
Room was humid and could have had a little better upkeep. Fan in bathroom didn't work. But overall very good
6
Dwayne
7 Aug 2025
·
Stayed 7 nights
The spa was wonderful and the place also. There's so much activities. The room was not on my expectations. My room the beds was uncomfortable smelling Molly so i had to change! The furniture was old-fashioned. And shakey
The spa was wonderful and the place also. There's so much activities. The room was not on my expectations. My room the beds was uncomfortable smelling Molly so i had to change! The furniture was old-fashioned. And shakey
8
Ioan
15 Aug 2024
·
Stayed 6 nights
Rooms are not updated, pretty old for 2024, food doesnt have to many options, landscape and the view was breathtaking
Rooms are not updated, pretty old for 2024, food doesnt have to many options, landscape and the view was breathtaking
10
Klaudija
29 Sept 2024
·
Stayed 9 nights
Everything is good. The food quality in the buffet became more economical compared to past years. The WiFi is very poor at the property
Everything is good. The food quality in the buffet became more economical compared to past years. The WiFi is very poor at the property
8
Sadaf
18 Jan 2025
·
Stayed 6 nights
The hotel was big, but the rooms were small and outdated. The variety of food was good. However, the public restrooms were not clean. The beach access was great, and the excursions were well-organized. But there weren’t many evening programs.
The hotel was big, but the rooms were small and outdated. The variety of food was good. However, the public restrooms were not clean. The beach access was great, and the excursions were well-organized. But there weren’t many evening programs.
8
Ilana
5 May 2024
·
Stayed 7 nights
Property: Wifi weak everywhere but worse in the rooms. You are either far from the beach or far from the buffet or far from the lobby because the property is huge. If you have ambulatory issues this is a difficult property to navigate. The property is beautiful. There is a bus that leaves from the lobby and goes to all hotels and the mall. Room: 1st room was all bad. 2nd room was good. Everything you need but no extras. A/C did not manage the humidity but did keep it cold. Beds were comfortable but sunk in the middle so only one person could sleep in each bed. Only 8 English channels and no streaming services. Food; Buffets were average. Nothing special but nothing bad. Drinks were good - Mango Tango, Pina Colada and Khalua and cream were my favorite. A la Cartes - La Fente - Spanish - a lot of seafood and ham, Mexicana - Mexican - Good, Sante Fe - Steak - Good food but very loud and Kyoto - All good! Book your A la Cartes as soon as you get there and do not take a 'regular' table at Kyoto. Do not take no for an answer. Beach - Be out on the beach or pool before 9am to put down your towel down and then go for breakfast. You can walk away and no one will touch your chair. We found a nice place where you can sit facing the ocean but by the pool and still see the ocean. Just look for the low bushes in the 3rd bank of shaded chairs from the Tropical Beach Buffet. Definitely worth the cost. I might choose the Barcelo Beach next time but I don't know about the rooms.
Property: Wifi weak everywhere but worse in the rooms. You are either far from the beach or far from the buffet or far from the lobby because the property is huge. If you have ambulatory issues this is a difficult property to navigate. The property is beautiful. There is a bus that leaves from the lobby and goes to all hotels and the mall. Room: 1st room was all bad. 2nd room was good. Everything you need but no extras. A/C did not manage the humidity but did keep it cold. Beds were comfortable but sunk in the middle so only one person could sleep in each bed. Only 8 English channels and no streaming services. Food; Buffets were average. Nothing special but nothing bad. Drinks were good - Mango Tango, Pina Colada and Khalua and cream were my favorite. A la Cartes - La Fente - Spanish - a lot of seafood and ham, Mexicana - Mexican - Good, Sante Fe - Steak - Good food but very loud and Kyoto - All good! Book your A la Cartes as soon as you get there and do not take a 'regular' table at Kyoto. Do not take no for an answer. Beach - Be out on the beach or pool before 9am to put down your towel down and then go for breakfast. You can walk away and no one will touch your chair. We found a nice place where you can sit facing the ocean but by the pool and still see the ocean. Just look for the low bushes in the 3rd bank of shaded chairs from the Tropical Beach Buffet. Definitely worth the cost. I might choose the Barcelo Beach next time but I don't know about the rooms.
8
LORI
15 Aug 2025
·
Stayed 7 nights
The rooms can use some updating but the property itself was gorgeous: The food was good but repetitive. The property was very clean.
The rooms can use some updating but the property itself was gorgeous: The food was good but repetitive. The property was very clean.
8
Brooke
24 Mar 2024
·
Stayed 6 nights
The property was beautiful and so many things to do. There were a lot of food and drink choices. The wait staff was amazing and very nice. The only downfall was that the rooms were damp and musty. Our tv didn't work and we asked to have it fixed and no one ever came, which didn't end up mattering too much because we weren't in our room much.
The property was beautiful and so many things to do. There were a lot of food and drink choices. The wait staff was amazing and very nice. The only downfall was that the rooms were damp and musty. Our tv didn't work and we asked to have it fixed and no one ever came, which didn't end up mattering too much because we weren't in our room much.
8
Olga
24 Dec 2024
·
Stayed 8 nights
There is no ventilation on rooms, all clothes were wet and not getting dry enough. Not enough beach chairs, we came at 8 am and every spot was already taken, it was continuing through all stay.
There is no ventilation on rooms, all clothes were wet and not getting dry enough. Not enough beach chairs, we came at 8 am and every spot was already taken, it was continuing through all stay.
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AI-generated summary based on recent guest reviews
Service
Staff are often described as friendly and hardworking, and some guests received upgrades. However, several reviews cite rude or unhelpful front-desk interactions, slow bars or housekeeping, limited guidance at check-in, and being reassigned to other sections.
Related guest reviews
6
Eloisa Averion
3 Aug 2025
·
Stayed 4 nights
The property is huge and clean. Swimming pool was not overcrowded even though there were alot of people around. We stayed at Barcelo Maya Tropical. Check in process was quick and easy but were not offered a room upgrade or any kind of accommodation for a special celebration. Our room was outdated. Shower tub was not draining well and water pressure was so low. Pool service was poor and understaffed. They have a big bar but only 2 bar tenders sometimes 1. Its location was far and inconvenient. The drinks were too sweet and watered down alcohol. It feels like your drinking juice rather than margarita. Food is the same everyday and no other variety of cuisine. The worst part is ala cart dinner reservations were limited. You were only allowed 2 reservations on a 4 night stay. Which unfortunately was not available until our last 2 nights. They didn’t even try to accommodate our request on a 3rd night for a birthday celebration. Overall, it was an ok experience. Nothing so special about the service other than a great view, great entertainment at the theater and cheaper activities than any other places.
The property is huge and clean. Swimming pool was not overcrowded even though there were alot of people around. We stayed at Barcelo Maya Tropical. Check in process was quick and easy but were not offered a room upgrade or any kind of accommodation for a special celebration. Our room was outdated. Shower tub was not draining well and water pressure was so low. Pool service was poor and understaffed. They have a big bar but only 2 bar tenders sometimes 1. Its location was far and inconvenient. The drinks were too sweet and watered down alcohol. It feels like your drinking juice rather than margarita. Food is the same everyday and no other variety of cuisine. The worst part is ala cart dinner reservations were limited. You were only allowed 2 reservations on a 4 night stay. Which unfortunately was not available until our last 2 nights. They didn’t even try to accommodate our request on a 3rd night for a birthday celebration. Overall, it was an ok experience. Nothing so special about the service other than a great view, great entertainment at the theater and cheaper activities than any other places.
6
Claudy s Sorto
15 Jul 2025
·
Stayed 7 nights
dining options did not make any sense. most restaurants were book for our stay and a couple had late openings like 9pm. I've never been to a resort where you've to book dinner before you get there. front desk staff, extremely rude. even the resort is beautiful and all other staff were very nice, i would not visit again. the front desk made our check in a horrible experience.
dining options did not make any sense. most restaurants were book for our stay and a couple had late openings like 9pm. I've never been to a resort where you've to book dinner before you get there. front desk staff, extremely rude. even the resort is beautiful and all other staff were very nice, i would not visit again. the front desk made our check in a horrible experience.
10
Patrick
29 Jan 2025
·
Stayed 7 nights
Staff was accomodating, no pressure for anything. Great for a family or people who dont leave the resort. Always had service. We had some issues with our travel agent and the hotel stepped up and gave us multiple upgrades.
Staff was accomodating, no pressure for anything. Great for a family or people who dont leave the resort. Always had service. We had some issues with our travel agent and the hotel stepped up and gave us multiple upgrades.
10
Jesus
14 Aug 2023
·
Stayed 4 nights
Everything was really good, the food was great, just the check in i didnt liked they just give you your keys and you're on your own, no information about restaurants or what to do, also paid for the alcohol and food upgrade, it didnt felt that way, room service took more than an hour to answer the phone and lobby as well. Receptionist in the lobby was really rude.
Everything was really good, the food was great, just the check in i didnt liked they just give you your keys and you're on your own, no information about restaurants or what to do, also paid for the alcohol and food upgrade, it didnt felt that way, room service took more than an hour to answer the phone and lobby as well. Receptionist in the lobby was really rude.
6
Andrew
14 Jul 2025
·
Stayed 10 nights
Beautiful property, lovely pools and lots of amenities. Food is OK, nothing spectacular but not terrible. Room was very dated with uncomfortable mattresses. This was by far the biggest draw back. Service was hit and miss, some friendly and helpful staff, but also a lot who seemed indifferent. Worst and longest check in experience I can recall having, which considering there were only 5 people ahead of us. It was just painfully slow.
Beautiful property, lovely pools and lots of amenities. Food is OK, nothing spectacular but not terrible. Room was very dated with uncomfortable mattresses. This was by far the biggest draw back. Service was hit and miss, some friendly and helpful staff, but also a lot who seemed indifferent. Worst and longest check in experience I can recall having, which considering there were only 5 people ahead of us. It was just painfully slow.
10
Jacqueline Sue
26 Oct 2025
·
Stayed 6 nights
This resort is clean and the service was excellent. Loved the shopping at the resort, don’t even need to leave to get souvenirs or gifts to take home! Jose at the Tropical pool was awesome!! Beautiful, clean and the food was wonderful!!
This resort is clean and the service was excellent. Loved the shopping at the resort, don’t even need to leave to get souvenirs or gifts to take home! Jose at the Tropical pool was awesome!! Beautiful, clean and the food was wonderful!!
4
Denise Lucille
26 Aug 2025
·
Stayed 5 nights
Service was terrible. The staff are very rude. We have been to this resort several time however this was our last. We will be going someplace else next time.
Service was terrible. The staff are very rude. We have been to this resort several time however this was our last. We will be going someplace else next time.
10
Shani
4 Jan 2025
·
Stayed 5 nights
Great resort. Would have liked the staff to be more informative about the activities the hotel offers, restaurants options etc.
Great resort. Would have liked the staff to be more informative about the activities the hotel offers, restaurants options etc.
10
Jill
4 Aug 2025
·
Stayed 7 nights
We went with a group of 10. We emailed and called ahead of time and were able to get all our rooms close to eachother and 2 joining rooms. The resort is beautiful. The staff work hard to meet all your needs. There are plenty of options food wise. The steak restaurant was amazing. We used Mexican Travel Solutions with no issues. We confirmed our transportation plans before our drop off/pick up dates and there is a rep on site (Colonial). Our trip was amazing-it is what you make it-we always have a great time!
We went with a group of 10. We emailed and called ahead of time and were able to get all our rooms close to eachother and 2 joining rooms. The resort is beautiful. The staff work hard to meet all your needs. There are plenty of options food wise. The steak restaurant was amazing. We used Mexican Travel Solutions with no issues. We confirmed our transportation plans before our drop off/pick up dates and there is a rep on site (Colonial). Our trip was amazing-it is what you make it-we always have a great time!
8
George
4 Sept 2025
·
Stayed 5 nights
Overall experience was good, Facilities were clean and the room was good except that the A/C was not working good. The staff was unprofessional and always waiting for tips and if you don’t give tips they will take forever to prepare your order. The housekeeping forgot to clean the room one day. The bell person was very rude. Food was perfect and the steak house was the best.
Overall experience was good, Facilities were clean and the room was good except that the A/C was not working good. The staff was unprofessional and always waiting for tips and if you don’t give tips they will take forever to prepare your order. The housekeeping forgot to clean the room one day. The bell person was very rude. Food was perfect and the steak house was the best.
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AI-generated summary based on recent guest reviews
Location
Beachfront setting with clear water, reefs and frequent turtle sightings; cenotes and parks like Xcaret/Xplor are nearby. Shaded walkways and an internal shuttle help, though parts of the shoreline are rocky.
Related guest reviews
10
Sheila Lynn
23 Jul 2025
·
Stayed 6 nights
The property was large which is really nice. Did not feel closed in like other resorts. Shopping area was really nice. Gym is great!
The property was large which is really nice. Did not feel closed in like other resorts. Shopping area was really nice. Gym is great!
10
CELESTE NOEMI
21 Jun 2025
·
Stayed 6 nights
La comida, las instalaciones, las habitaciones todo súper bien. Algunos del personal son amables y otros son pesados, te tratan como si te estuvieran haciendo un favor.
La comida, las instalaciones, las habitaciones todo súper bien. Algunos del personal son amables y otros son pesados, te tratan como si te estuvieran haciendo un favor.
10
Marleen Lucille
6 Sept 2025
·
Stayed 5 nights
My family’s third visit to this property. A good area for snorkeling on premises and multiple cenotes across the road. Very family friendly and an excellent choice if you’re on a budget
My family’s third visit to this property. A good area for snorkeling on premises and multiple cenotes across the road. Very family friendly and an excellent choice if you’re on a budget
10
Eddie
8 Sept 2024
·
Stayed 7 nights
Friendly staff, beautiful grounds. What we like is that this resort is very large with multiple options for pools and food. The beach was in great condition. The water can be rocky at some points, but mostly clear and with abundance of fish near the rocks.
Friendly staff, beautiful grounds. What we like is that this resort is very large with multiple options for pools and food. The beach was in great condition. The water can be rocky at some points, but mostly clear and with abundance of fish near the rocks.
10
Janie
21 Oct 2025
·
Stayed 7 nights
Love the fact you can swim with wild sea turtles at this resorts beach, plus there are lots of wild life on the grounds. Staff are very friendly and attentive.
Love the fact you can swim with wild sea turtles at this resorts beach, plus there are lots of wild life on the grounds. Staff are very friendly and attentive.
10
Samuel
18 Aug 2024
·
Stayed 6 nights
We liked that our room was cleaned everyday. Food options were good. The pools were nice to use. The beach was also nice and sandy, but once in the water, it was somewhat rocky.
We liked that our room was cleaned everyday. Food options were good. The pools were nice to use. The beach was also nice and sandy, but once in the water, it was somewhat rocky.
10
ROBIN L.
29 Feb 2024
·
Stayed 8 nights
Very large and beautiful, breathtaking beach with landscaping that is truly stunning.
Very large and beautiful, breathtaking beach with landscaping that is truly stunning.
8
Van
8 Aug 2023
·
Stayed 6 nights
Very beautiful and well maintained property. Buffet food is good but the same variety every day. The workers at Barcelo are the best I have seen, all work so hard, so fast and accommodating. The beach have some rocks and seaweeds but the workers did a good job cleaning up the seaweeds every morning. The ocean water is clean, refreshing and swimmable. We spent most of our time in the beach areas but the pools are large and beautiful too. There are plenty of chairs everywhere and plenty of shaded areas under the palm trees anytime of day. I will definitely give it five stars if they allows a là carte restaurant reservations every nights like most other all-inclusive resorts. Only 3 reservations allowed for 6 nights.
Very beautiful and well maintained property. Buffet food is good but the same variety every day. The workers at Barcelo are the best I have seen, all work so hard, so fast and accommodating. The beach have some rocks and seaweeds but the workers did a good job cleaning up the seaweeds every morning. The ocean water is clean, refreshing and swimmable. We spent most of our time in the beach areas but the pools are large and beautiful too. There are plenty of chairs everywhere and plenty of shaded areas under the palm trees anytime of day. I will definitely give it five stars if they allows a là carte restaurant reservations every nights like most other all-inclusive resorts. Only 3 reservations allowed for 6 nights.
8
Anthony Joseph
8 Oct 2023
·
Stayed 7 nights
This is a great Hotel. The only reason I don’t give it 5 stars is because of the beach and ocean. The snorkeling off the beach is fantastic, but if you like soft sand and crystal clean water this is not the place for you. A lot of rocks and coral, so water shoes are a must. Don’t let this stop you from coming here though. It’s a great Hotel with tons of stuff to do. Pools are fantastic and staff was great.
This is a great Hotel. The only reason I don’t give it 5 stars is because of the beach and ocean. The snorkeling off the beach is fantastic, but if you like soft sand and crystal clean water this is not the place for you. A lot of rocks and coral, so water shoes are a must. Don’t let this stop you from coming here though. It’s a great Hotel with tons of stuff to do. Pools are fantastic and staff was great.
8
Olga
29 Jul 2024
·
Stayed 8 nights
The property was close to xplor and xcaret if you plan to go there.
The property was close to xplor and xcaret if you plan to go there.
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AI-generated summary based on recent guest reviews
Dining
Buffets offer variety but are frequently described as repetitive or sometimes cold; some guests found drinks weak, while Premium Level offers top‑shelf options. A la carte restaurants are better, but reservations are limited and non‑premium room service is not included.
Related guest reviews
6
Eloisa Averion
3 Aug 2025
·
Stayed 4 nights
The property is huge and clean. Swimming pool was not overcrowded even though there were alot of people around. We stayed at Barcelo Maya Tropical. Check in process was quick and easy but were not offered a room upgrade or any kind of accommodation for a special celebration. Our room was outdated. Shower tub was not draining well and water pressure was so low. Pool service was poor and understaffed. They have a big bar but only 2 bar tenders sometimes 1. Its location was far and inconvenient. The drinks were too sweet and watered down alcohol. It feels like your drinking juice rather than margarita. Food is the same everyday and no other variety of cuisine. The worst part is ala cart dinner reservations were limited. You were only allowed 2 reservations on a 4 night stay. Which unfortunately was not available until our last 2 nights. They didn’t even try to accommodate our request on a 3rd night for a birthday celebration. Overall, it was an ok experience. Nothing so special about the service other than a great view, great entertainment at the theater and cheaper activities than any other places.
The property is huge and clean. Swimming pool was not overcrowded even though there were alot of people around. We stayed at Barcelo Maya Tropical. Check in process was quick and easy but were not offered a room upgrade or any kind of accommodation for a special celebration. Our room was outdated. Shower tub was not draining well and water pressure was so low. Pool service was poor and understaffed. They have a big bar but only 2 bar tenders sometimes 1. Its location was far and inconvenient. The drinks were too sweet and watered down alcohol. It feels like your drinking juice rather than margarita. Food is the same everyday and no other variety of cuisine. The worst part is ala cart dinner reservations were limited. You were only allowed 2 reservations on a 4 night stay. Which unfortunately was not available until our last 2 nights. They didn’t even try to accommodate our request on a 3rd night for a birthday celebration. Overall, it was an ok experience. Nothing so special about the service other than a great view, great entertainment at the theater and cheaper activities than any other places.
6
Claudy s Sorto
15 Jul 2025
·
Stayed 7 nights
dining options did not make any sense. most restaurants were book for our stay and a couple had late openings like 9pm. I've never been to a resort where you've to book dinner before you get there. front desk staff, extremely rude. even the resort is beautiful and all other staff were very nice, i would not visit again. the front desk made our check in a horrible experience.
dining options did not make any sense. most restaurants were book for our stay and a couple had late openings like 9pm. I've never been to a resort where you've to book dinner before you get there. front desk staff, extremely rude. even the resort is beautiful and all other staff were very nice, i would not visit again. the front desk made our check in a horrible experience.
10
Sona
23 Dec 2024
·
Stayed 4 nights
premium level- transport- happy shuttle- since the hotels has to be booked at least 48 hrs prior and is also more expensive. -concierge pre-reserved the special restaurants steakhouse, Italian and Japanese. There is also seafood restaurant. Change the reservations if u want to. The Japanese restaurant is an experience. The food in the Italian exceeded expectations. - room has sliding bathroom doors which cant be locked. - book is in the room with all activities listed. We were also given a small list at check-in. All shows were good but The “Mexican fiesta” - excellent! - dolphinaris- The interaction with the dolphins was wonderful but the customer exp left a sour taste. The price is listed only in usd. If you are paying in another currency, they convert first to pesos and then to the relevant currency. We paid in cad. So the conversions gave a loss of 40 cad compared to converting directly from usd to cad. 1pic is 49usd digital OR printed. Insane! - Jet ski- absolutely great and a good experience overall. Photos turned out grt. -Zumba class, water aerobics- held by the pool bar. look at information /schedule by the pools. -The place and pools wer so well maintained they need special mention. rained th 1st night but by 9am the pools were clean.The grass is regularly trimmed, the trees maintained, the decks hosed down every evening and the cups left behind picked up. The place is extremely maintained considering the num of people. Tipping is appreciated.
premium level- transport- happy shuttle- since the hotels has to be booked at least 48 hrs prior and is also more expensive. -concierge pre-reserved the special restaurants steakhouse, Italian and Japanese. There is also seafood restaurant. Change the reservations if u want to. The Japanese restaurant is an experience. The food in the Italian exceeded expectations. - room has sliding bathroom doors which cant be locked. - book is in the room with all activities listed. We were also given a small list at check-in. All shows were good but The “Mexican fiesta” - excellent! - dolphinaris- The interaction with the dolphins was wonderful but the customer exp left a sour taste. The price is listed only in usd. If you are paying in another currency, they convert first to pesos and then to the relevant currency. We paid in cad. So the conversions gave a loss of 40 cad compared to converting directly from usd to cad. 1pic is 49usd digital OR printed. Insane! - Jet ski- absolutely great and a good experience overall. Photos turned out grt. -Zumba class, water aerobics- held by the pool bar. look at information /schedule by the pools. -The place and pools wer so well maintained they need special mention. rained th 1st night but by 9am the pools were clean.The grass is regularly trimmed, the trees maintained, the decks hosed down every evening and the cups left behind picked up. The place is extremely maintained considering the num of people. Tipping is appreciated.
8
Brianna
18 Jul 2025
·
Stayed 4 nights
I loved the hotel's pool, it's very large with several swimming areas. The buffet food has to improve, it's not very good and they always had the same thing. The hotel staff was not very friendly.
I loved the hotel's pool, it's very large with several swimming areas. The buffet food has to improve, it's not very good and they always had the same thing. The hotel staff was not very friendly.
8
lotis
3 Aug 2024
·
Stayed 5 nights
I liked everything except for the dining option. We were there for 6 days/5 nights and wasn't able to get a reservation at the Capri or Santa Fe because it was fully booked so we had to settle for the buffet. We were given 2 tickets to done at either places, it would have been nice if we were able to use it.
I liked everything except for the dining option. We were there for 6 days/5 nights and wasn't able to get a reservation at the Capri or Santa Fe because it was fully booked so we had to settle for the buffet. We were given 2 tickets to done at either places, it would have been nice if we were able to use it.
8
Iris
16 May 2025
·
Stayed 5 nights
Food quality and options have gone down. But overall still a great resort with all the amenities
Food quality and options have gone down. But overall still a great resort with all the amenities
8
Van
8 Aug 2023
·
Stayed 6 nights
Very beautiful and well maintained property. Buffet food is good but the same variety every day. The workers at Barcelo are the best I have seen, all work so hard, so fast and accommodating. The beach have some rocks and seaweeds but the workers did a good job cleaning up the seaweeds every morning. The ocean water is clean, refreshing and swimmable. We spent most of our time in the beach areas but the pools are large and beautiful too. There are plenty of chairs everywhere and plenty of shaded areas under the palm trees anytime of day. I will definitely give it five stars if they allows a là carte restaurant reservations every nights like most other all-inclusive resorts. Only 3 reservations allowed for 6 nights.
Very beautiful and well maintained property. Buffet food is good but the same variety every day. The workers at Barcelo are the best I have seen, all work so hard, so fast and accommodating. The beach have some rocks and seaweeds but the workers did a good job cleaning up the seaweeds every morning. The ocean water is clean, refreshing and swimmable. We spent most of our time in the beach areas but the pools are large and beautiful too. There are plenty of chairs everywhere and plenty of shaded areas under the palm trees anytime of day. I will definitely give it five stars if they allows a là carte restaurant reservations every nights like most other all-inclusive resorts. Only 3 reservations allowed for 6 nights.
10
Michael
18 Aug 2024
·
Stayed 3 nights
Great property. Dining could have been better but the property itself was great.
Great property. Dining could have been better but the property itself was great.
6
Roy
29 Aug 2025
·
Stayed 5 nights
Everything was fine. The rooms were clean, and the pool was very nice. I was there for six days and was only allowed to go to two restaurants, which made no sense to me. I had to eat at the buffet, and that's where it annoyed me. The food at the buffet was horrible. Breakfast, lunch, and dinner were gross. I couldn't even eat the food. When I asked where I could eat since the buffet was so bad, they said the snack bar had food, and it did: apples, pears, and bananas. Oh yeah, also popcorn. This is the first time i went to an all-inclusive resort and lost weight
Everything was fine. The rooms were clean, and the pool was very nice. I was there for six days and was only allowed to go to two restaurants, which made no sense to me. I had to eat at the buffet, and that's where it annoyed me. The food at the buffet was horrible. Breakfast, lunch, and dinner were gross. I couldn't even eat the food. When I asked where I could eat since the buffet was so bad, they said the snack bar had food, and it did: apples, pears, and bananas. Oh yeah, also popcorn. This is the first time i went to an all-inclusive resort and lost weight
6
Sascha
24 Jul 2025
·
Stayed 7 nights
The rooms were as expected. clean , 2 beds nothing out of the ordinary. The bathroom however was gross . The shower head barely worked. it was covered in calcium deposits. The button to flush did not work properly it seemed to be broken partially. Also the AC left an unpleasant odor in the room . The buffet dinning was good overall , plenty of options. However trying to get a reservation in both of their restaurants was impossible even close to one week out .I believe it was due to the amount of people staying at the resort and the capacity the restaurant could offer on a daily basis. The pool was ordinary , 4 ft depth and the pool bar had also the standard drinks. I stayed at the beach most of the time which was great , it is a mix of rocks and sand so i recommend rock shoes.
The rooms were as expected. clean , 2 beds nothing out of the ordinary. The bathroom however was gross . The shower head barely worked. it was covered in calcium deposits. The button to flush did not work properly it seemed to be broken partially. Also the AC left an unpleasant odor in the room . The buffet dinning was good overall , plenty of options. However trying to get a reservation in both of their restaurants was impossible even close to one week out .I believe it was due to the amount of people staying at the resort and the capacity the restaurant could offer on a daily basis. The pool was ordinary , 4 ft depth and the pool bar had also the standard drinks. I stayed at the beach most of the time which was great , it is a mix of rocks and sand so i recommend rock shoes.
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AI-generated summary based on recent guest reviews
6
Juan
14 Jun 2026
·
Stayed 6 nights
Hot water didn’t work one of my families room had blood. But amenities and food were great.we should have gotten a Little discount the beach was horrible
Hot water didn’t work one of my families room had blood. But amenities and food were great.we should have gotten a Little discount the beach was horrible
10
Julio
10 Jun 2026
·
Stayed 7 nights
We liked it so much that we extended our stay for two nights! Food is diverse and delicious especially for a All Inclusive. Sit down restaurants are very good but you do need to book with time. Staff is so friendly and welcoming! I absolutely love the hotel. Can’t wait to be back next year! I’d have paid for the Premium package if I knew the differences before booking! Is not very clear when you book though Expedia!
We liked it so much that we extended our stay for two nights! Food is diverse and delicious especially for a All Inclusive. Sit down restaurants are very good but you do need to book with time. Staff is so friendly and welcoming! I absolutely love the hotel. Can’t wait to be back next year! I’d have paid for the Premium package if I knew the differences before booking! Is not very clear when you book though Expedia!
10
Rohan Russian
10 Jun 2026
·
Stayed 5 nights
My stay at Barcelona Maya grand Tropical was most exceptional n unique Resort I'll ever stayed. The welcome with all of the staffed was so professional n curiously to me n my friends n families. I'll give this Resort a Five Diamond star to all of the ammonite n the Most exceptional Respect s from all of the staff Members n curiously throughout my stayed there for a week.I'll will urged all guest who wanted to stay in this Resort will have a warm welcome n curiously Respect throughout their stayed there.
My stay at Barcelona Maya grand Tropical was most exceptional n unique Resort I'll ever stayed. The welcome with all of the staffed was so professional n curiously to me n my friends n families. I'll give this Resort a Five Diamond star to all of the ammonite n the Most exceptional Respect s from all of the staff Members n curiously throughout my stayed there for a week.I'll will urged all guest who wanted to stay in this Resort will have a warm welcome n curiously Respect throughout their stayed there.
10
George
7 Jun 2026
·
Stayed 7 nights
Would recommend this resort to anyone going on Vacation. Been there twice now and it’s amazing everytime
Would recommend this resort to anyone going on Vacation. Been there twice now and it’s amazing everytime
10
Maria
5 Jun 2026
·
Stayed 6 nights
Amazing family hotel , very clean , super green and food is delicious ( fresh juices are magical)
Amazing family hotel , very clean , super green and food is delicious ( fresh juices are magical)
FAQs about Barceló Maya Tropical - All Inclusive
Is parking available at the property?
Yes, free self-parking is available on-site. However, guests must contact the property in advance to reserve parking, and height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is included for guests. Specific serving hours are not detailed.
Does the property allow pets?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 7:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is available for a surcharge of USD 278 per vehicle, accommodating up to 7 passengers. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The property is located on Xpu-ha Beach, just steps away from the beach and 9 minutes on foot from Ecopark Kantun Chi. It is approximately 1 mile from Cenote Cristalino and 1.7 miles from Puerto Aventuras Golf Club.
Does the property have a swimming pool?
Yes, there are 2 outdoor swimming pools available. Pool access is from 9:00 AM to 7:00 PM, and the pools are seasonal.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of cribs or extra beds. It is recommended to contact the property in advance for any special requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 396.9400926879882USD
- 2026-09-19: 195.36014044647214USD
- 2026-09-20: 202.74839799804687USD
- 2026-09-21: 202.9683409347534USD
- 2026-09-22: 201.4763126495361USD
- 2026-09-23: 202.90533745117187USD
- 2026-09-24: 201.27441074371336USD
- 2026-09-25: 201.27441074371336USD
- 2026-09-26: 207.78137269439696USD
- 2026-09-27: 206.63347269439697USD
- 2026-09-28: 199.16261174316404USD
- 2026-09-29: 203.10890333557128USD
- 2026-09-30: 206.63347269439697USD
- 2026-10-01: 203.10890333557128USD
- 2026-10-02: 202.9683409347534USD
- 2026-10-03: 202.9683409347534USD
- 2026-10-04: 202.9683409347534USD
- 2026-10-05: 202.9683409347534USD
- 2026-10-06: 202.9683409347534USD
- 2026-10-07: 202.9683409347534USD
- 2026-10-08: 202.9683409347534USD
- 2026-10-09: 202.9683409347534USD
- 2026-10-10: 202.04187269439697USD
- 2026-10-11: 202.9683409347534USD
- 2026-10-12: 207.11688474426268USD
- 2026-10-13: 202.9683409347534USD
- 2026-10-14: 202.9683409347534USD
- 2026-10-15: 201.66012097778318USD
- 2026-10-16: 202.9683409347534USD
- 2026-10-17: 202.9683409347534USD
- 2026-10-18: 202.9683409347534USD
- 2026-10-19: 202.9683409347534USD
- 2026-10-20: 202.9683409347534USD
- 2026-10-21: 202.9683409347534USD
- 2026-10-22: 202.9683409347534USD
- 2026-10-23: 199.25639007263183USD
- 2026-10-24: 202.9683409347534USD
- 2026-10-25: 202.9683409347534USD
- 2026-10-26: 231.3587930984497USD
- 2026-10-27: 216.96457269439696USD
- 2026-10-28: 217.64778478240964USD
- 2026-10-29: 218.11247269439696USD
- 2026-10-30: 223.0022926864624USD
- 2026-10-31: 218.11247269439696USD
- 2026-11-01: 249.94238609161374USD
- 2026-11-02: 249.94238609161374USD
- 2026-11-03: 249.94238609161374USD
- 2026-11-04: 249.94238609161374USD
- 2026-11-05: 249.94238609161374USD
- 2026-11-06: 249.94238609161374USD
- 2026-11-07: 224.3322844894409USD
- 2026-11-08: 225.7918739501953USD
- 2026-11-09: 225.7918739501953USD
- 2026-11-10: 225.7918739501953USD
- 2026-11-11: 221.54286086578367USD
- 2026-11-12: 228.5546038543701USD
- 2026-11-13: 225.7918739501953USD
- 2026-11-14: 225.7918739501953USD
- 2026-11-15: 224.3322844894409USD
- 2026-11-16: 247.7604547729492USD
- 2026-11-17: 316.8879049835205USD
- 2026-11-18: 290.7750716644287USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property enforces a strict dress code for the Speciality Restaurants. For men, long pants, closed shoes are required and tank tops are not allowed. For women, swimsuits, pool sandals or transparent clothing are not allowed
- Pool access available from 9:00 AM to 7:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- A facilities fee includes use of: spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Packed lunches
Breakfast in the room
Vending machines
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis courts
Private beach
Garden
Beach (nearby)
Windsurfing
Karaoke
Billiards
Golf (miniature)
Playground
Canoeing
Child pool
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Airport shuttle
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi