Barceló Maya Colonial - All Inclusive
US$201
/ night
Avg. for September
Prices for Barceló Maya Colonial - All Inclusive
Select dates to see prices and availability
US$201
/ night
Avg. for September
Monthly average prices
Nightly prices at Barceló Maya Colonial - All Inclusive average US$193 in the cheapest month (October) and US$530 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$530 |
| March | US$408 |
| April | US$305 |
| May | US$208 |
| June | US$202 |
| July | US$201 |
| August | US$219 |
| September | US$201 |
| October | US$193 |
| November | US$307 |
| December | US$480 |
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M
A
M
J
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A
Sept · US$201
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Most expensive: January (~US$530)
Cheapest: October (~US$193)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a water park (surcharge), and outdoor tennis courts. Additional features at ...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a water park (surcharge), and outdoor tennis courts. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 9999 square feet (929 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite at one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is included.
Rooms
Make yourself at home in one of the 480 guestrooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
With a stay at Barceló Maya Colonial - All Inclusive in Xpu-Ha, you'll be on the beach, within a 10-minute walk of Ecopark Kantun Chi and Cenote Cristalino. This all-inclusive property is 2 mi (3.2 km) from Puerto Aventuras Marina and 2.9 mi (4.7 km) from Chac Mol Cenote.
What's nearby
Ecopark Kantun Chi(0.4 Miles)
Cenote Cristalino(0.5 Miles)
Cenote Azul(0.8 Miles)
Cenote Jardín del Eden(1.2 Miles)
Chikinha Cenote(1.4 Miles)
Xpu-ha Beach(1.4 Miles)
Puerto Aventuras Golf Club(1.6 Miles)
Puerto Aventuras Marina(2 Miles)
CEDAM Museum(2 Miles)
Fatima Bay(2.2 Miles)
Oasis Beach(2.4 Miles)
Chac Mol Cenote(2.5 Miles)
Kantenah Lagoon(2.7 Miles)
Caleta Chac-hal-al(3.3 Miles)
Tajma Ha Cenote(3.8 Miles)
Cozumel Intl. Airport (CZM)(25.4 Miles)
Cancun Intl. Airport (CUN)(49.5 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Carretera Chetumal Km 266, Xpu-Ha, Solidaridad, Quintana Roo, Mexico
Ecopark Kantun Chi (0.4 Miles)
Cenote Cristalino (0.5 Miles)
Cenote Azul (0.8 Miles)
Cenote Jardín del Eden (1.2 Miles)
Chikinha Cenote (1.4 Miles)
Xpu-ha Beach (1.4 Miles)
Room options
5
Junior Suite, Oceanfront (Premium Level)
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
570 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
6
Superior Room
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 4
409 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Barceló Maya Colonial - All Inclusive
8.3
Very good
Based on 1,000 verified reviews
Who stays here?
Business
2%
Couple
32%
Family
51%
Group
12%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Barceló Maya Colonial - All Inclusive, travelers consistently praise the expansive, family‑friendly complex with multiple pools, a wide beach, and access to sister properties offering many activities and shows, creating plenty to do without leaving the resort.
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What guests think
At Barceló Maya Colonial - All Inclusive, travelers consistently praise the expansive, family‑friendly complex with multiple pools, a wide beach, and access to sister properties offering many activities and shows, creating plenty to do without leaving the resort.
Reviews frequently highlight friendly staff, but also report slow or confusing check-in, unexpected moves to other sections, limited information, and difficulty securing à la carte dinner reservations. Rooms are generally spacious but dated, with recurring comments about humidity, soft beds, AC or maintenance issues, and occasional noise near the theater. Food feedback is mixed: buffets can be bland or repetitive, while some specialty restaurants fare better; several guests mention long lines and limited availability, and a few report getting sick. Expect a large, scenic, activity-packed stay best suited to families and groups.
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AI-generated summary based on recent guest reviews
Facilities
Large multi-resort complex with many pools, a broad beach, kids water areas, nightly shows, and access to sister properties; lots of on-site activities (mini golf, bowling, water sports) and a gym. Common drawbacks include loud theater sound at night, limited loungers at peak times, extra charges for some activities, and understaffed pool bars.
Related guest reviews
10
Roberto
1 Aug 2025
·
Stayed 4 nights
Great complex with 5 hotels within walkable range. Lots of choices of pools, restaurants, bars, entertainment.
Great complex with 5 hotels within walkable range. Lots of choices of pools, restaurants, bars, entertainment.
10
Luis
31 Oct 2025
·
Stayed 4 nights
Always is a good time to stay there and enjoy all the beautiful landscapes, endless pool the bar and the excellent service, also you can visit three more Barcelo's around in the property and walk all along in the property to exercise or just to enjoy the sea. The gym there is huge, the food is excellent. The only thing I didn't like is the rocks in the beach you have to wear water shoes. This is my four time that I stay there, three times in " Barcelo riviera Maya and one Barcelo Maya Colonial. Exellent Hotels
Always is a good time to stay there and enjoy all the beautiful landscapes, endless pool the bar and the excellent service, also you can visit three more Barcelo's around in the property and walk all along in the property to exercise or just to enjoy the sea. The gym there is huge, the food is excellent. The only thing I didn't like is the rocks in the beach you have to wear water shoes. This is my four time that I stay there, three times in " Barcelo riviera Maya and one Barcelo Maya Colonial. Exellent Hotels
10
Wendy T
25 Oct 2025
·
Stayed 10 nights
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
10
Rusman
17 Aug 2025
·
Stayed 5 nights
big resort, many amenities
big resort, many amenities
10
ashley
20 Jul 2024
·
Stayed 5 nights
I absolutely love that you can use all properties attached from pools to activities or restaurants
I absolutely love that you can use all properties attached from pools to activities or restaurants
10
Jon Alan
6 Nov 2024
·
Stayed 6 nights
We had a great time on our vacation. Very relaxing location, great amenities, great pools, and great food! Would certainly book again!
We had a great time on our vacation. Very relaxing location, great amenities, great pools, and great food! Would certainly book again!
8
Michael
14 May 2025
·
Stayed 9 nights
Barcelo Maya Colonial has everything you could want at a resort, great staff, awesome pools and beaches. The food was great at buffets and the a la carts. Our only complaint were the twin beds in our regular room were uncomfortable had quite pronounced divets in the centre, meaning we were constantly sliding towards the middle of the bed. Everything else was A+.
Barcelo Maya Colonial has everything you could want at a resort, great staff, awesome pools and beaches. The food was great at buffets and the a la carts. Our only complaint were the twin beds in our regular room were uncomfortable had quite pronounced divets in the centre, meaning we were constantly sliding towards the middle of the bed. Everything else was A+.
10
STEVEN
13 May 2024
·
Stayed 1 night
Great all inclusive. This resort is one of six resorts all connected together and owned by the same company. Guests can freely travel between the resorts and enjoy the other resorts.
Great all inclusive. This resort is one of six resorts all connected together and owned by the same company. Guests can freely travel between the resorts and enjoy the other resorts.
8
Lucas James
31 Dec 2024
·
Stayed 6 nights
The property was clean and beautiful. Staff were friendly and mostly attentive. The evening shows were good and the food in the buffet was plentiful. The restaurants were difficult to get into and most of our dinner reservations were for 9:00 to 9:30 at night. The house red wine was awful, but wine in the restaurants were good. The pools were awesome and the beaches were clean and gorgeous. I didn't try the spa, but heard it was nice. The gym was great!
The property was clean and beautiful. Staff were friendly and mostly attentive. The evening shows were good and the food in the buffet was plentiful. The restaurants were difficult to get into and most of our dinner reservations were for 9:00 to 9:30 at night. The house red wine was awful, but wine in the restaurants were good. The pools were awesome and the beaches were clean and gorgeous. I didn't try the spa, but heard it was nice. The gym was great!
10
Gwendolyn
13 Oct 2025
·
Stayed 4 nights
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
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AI-generated summary based on recent guest reviews
Cleanliness
Grounds and common areas are often described as clean and well maintained. However, several reviews mention damp rooms, occasional mold or pests, and intermittent pool cleanliness needing improvement.
Related guest reviews
10
Nizar
14 Aug 2024
·
Stayed 6 nights
Clean, great eating options, respectful staff. I hated the room as the floor, mirrors, beds, and all other surfaces were always wet. The Air Condition unit should be fixed. Thanks,
Clean, great eating options, respectful staff. I hated the room as the floor, mirrors, beds, and all other surfaces were always wet. The Air Condition unit should be fixed. Thanks,
10
Richard
11 Jun 2025
·
Stayed 11 nights
This is the second time I have been to the property. It is very nice, rooms are comfortable, pool is wonderful. Great value all around.
This is the second time I have been to the property. It is very nice, rooms are comfortable, pool is wonderful. Great value all around.
10
Frank
13 Mar 2025
·
Stayed 7 nights
Everything was clean and well taken care of
Everything was clean and well taken care of
10
Jorge Amador
26 Oct 2025
·
Stayed 4 nights
The room was sparkling clean, the pool was perfect, a lot of choices to eat, had a great time 💯!!!
The room was sparkling clean, the pool was perfect, a lot of choices to eat, had a great time 💯!!!
8
Inga
16 Dec 2024
·
Stayed 7 nights
Beautiful property. Very well maintained. Our room was in bad shape though. Black mild in bathroom, door didn’t unlock properly. Resort food was good
Beautiful property. Very well maintained. Our room was in bad shape though. Black mild in bathroom, door didn’t unlock properly. Resort food was good
10
Aldo
13 Oct 2025
·
Stayed 3 nights
Pues al fin me pude hospedar aquí y va una reseña completa y honesta, La comida si está buena más no es una chulada, todos los días varía la comida y toda en buen estado, los trabajadores todos muy amables tanto con el cliente nacional como internacional, las habitaciones muy cómodas y acogedoras, solo lo único malo es que se escuchan los ruidos de las habitaciones de alrededor, las albercas están padrísimas muy disfrutables solo que les hace falta más limpieza por que hay mucha basura y lama en los bordes, la playa siempre estuvo limpia, siempre hubo camastros, definitivamente le doy un 8/10 y lo recomendaría a conocidos.
Pues al fin me pude hospedar aquí y va una reseña completa y honesta, La comida si está buena más no es una chulada, todos los días varía la comida y toda en buen estado, los trabajadores todos muy amables tanto con el cliente nacional como internacional, las habitaciones muy cómodas y acogedoras, solo lo único malo es que se escuchan los ruidos de las habitaciones de alrededor, las albercas están padrísimas muy disfrutables solo que les hace falta más limpieza por que hay mucha basura y lama en los bordes, la playa siempre estuvo limpia, siempre hubo camastros, definitivamente le doy un 8/10 y lo recomendaría a conocidos.
10
Francis
19 Aug 2025
·
Stayed 7 nights
Cockroach un the room, could happen anywhere.
Cockroach un the room, could happen anywhere.
6
Aref
23 Jul 2024
·
Stayed 7 nights
Room was nasty, we got there and blankets were dirty, shower was dirty and with mold around, room has musty smell and it was humid, if you care about how clean the room is then this is NOT your hotel. I would NOT recommend it for a clean person. Hotel lobby was leaking from the ceiling. Food was excellent at the buffet and redtaurants were not thay good. Restaurants were diffocult to get reservations due to small size. No food stations aroind pools like other resorts ive visited. Pool was good and the beach area was nice.
Room was nasty, we got there and blankets were dirty, shower was dirty and with mold around, room has musty smell and it was humid, if you care about how clean the room is then this is NOT your hotel. I would NOT recommend it for a clean person. Hotel lobby was leaking from the ceiling. Food was excellent at the buffet and redtaurants were not thay good. Restaurants were diffocult to get reservations due to small size. No food stations aroind pools like other resorts ive visited. Pool was good and the beach area was nice.
6
Jozef Edward
13 Jul 2025
·
Stayed 5 nights
the food is good, everything is fine, only the rooms are dirty
the food is good, everything is fine, only the rooms are dirty
8
Daniel
11 Jun 2025
·
Stayed 4 nights
Always clean, grounds and gardens are meticulously maintained. Rooms are good size and nicely furnished. Fridge is restocked daily. You will get your steps in as this is a huge resort. Food is plentiful and par for the course for an all-inclusive.
Always clean, grounds and gardens are meticulously maintained. Rooms are good size and nicely furnished. Fridge is restocked daily. You will get your steps in as this is a huge resort. Food is plentiful and par for the course for an all-inclusive.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious but dated, with frequent reports of humidity, soft or small beds, AC performance issues, and noise in certain buildings; some guests note worn fixtures. Noise near the theater can carry into rooms.
Related guest reviews
10
Wendy T
25 Oct 2025
·
Stayed 10 nights
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
The property is so big that it never feels crowded. There are plenty of chairs around the pools and the beach with sun and/or shade. We had close proximity to 2 pool bars and 2 beach restaurants/grills. The kids play area is wonderful as well. My one complaint is how loud the theater is! The shows starts at 9:00pm and run til around 10:30 or 11:00pm every night. It's so loud you cant understand the words to the music - it's so distorted. And, we went to bed early each night but couldn't fall sleep unless we used earplugs. We only attended one show and it was so loud we left after 20 minutes because we had to keep plugging our ears.
6
Jeannine
22 Feb 2024
·
Stayed 7 nights
There are lots to do at this resort however lots of things cost extra so while it was all inclusive there were lots of activities that were at an extra charge (bowling, surf and rider, all tennis courts and mini golf after 7). There are lots of restaurants to choose from and quality at the a la cartes was good but buffet food was always the same and bland. We have a gluten intolerance and there were lots of options and they were very good at accommodating that. The rooms are very damp (our beds and clothes always felt damp) even with the air conditioner running and the showers are not that nice. It’s a large resort so lots of walking involved. Be prepared to go reserve your cots very early in the morning otherwise they are all taken even though it says you can’t reserve cots.
There are lots to do at this resort however lots of things cost extra so while it was all inclusive there were lots of activities that were at an extra charge (bowling, surf and rider, all tennis courts and mini golf after 7). There are lots of restaurants to choose from and quality at the a la cartes was good but buffet food was always the same and bland. We have a gluten intolerance and there were lots of options and they were very good at accommodating that. The rooms are very damp (our beds and clothes always felt damp) even with the air conditioner running and the showers are not that nice. It’s a large resort so lots of walking involved. Be prepared to go reserve your cots very early in the morning otherwise they are all taken even though it says you can’t reserve cots.
10
Lisa
6 Apr 2025
·
Stayed 7 nights
We had an amazing family vacation. This is our seventh time staying in the Riviera Maya on many different properties and this vacation was by far for the best. This property has so many great things for whatever you wanna do during your vacation. Great location for excursions- no long travel time. I will say the rooms are very dated though, and the air conditioning was moldy and fan made noise but other than that it was a fabulous trip and will come back. If room esthetics are important to u than this may not be your resort. The beach and pools were amazing! Friendly staff. Food was great! I was nervous about the food but really enjoyed buffets and restaurants! Bonus that There are cenotes right across the street which are incredible . Definitely would recommend this resort!
We had an amazing family vacation. This is our seventh time staying in the Riviera Maya on many different properties and this vacation was by far for the best. This property has so many great things for whatever you wanna do during your vacation. Great location for excursions- no long travel time. I will say the rooms are very dated though, and the air conditioning was moldy and fan made noise but other than that it was a fabulous trip and will come back. If room esthetics are important to u than this may not be your resort. The beach and pools were amazing! Friendly staff. Food was great! I was nervous about the food but really enjoyed buffets and restaurants! Bonus that There are cenotes right across the street which are incredible . Definitely would recommend this resort!
8
Christopher Jason Michael
24 Mar 2024
·
Stayed 14 nights
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
6
Reiniel
9 Aug 2025
·
Stayed 5 nights
the rooms need maintenance
the rooms need maintenance
8
Derek
14 Jul 2024
·
Stayed 5 nights
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
8
Ann
17 Aug 2024
·
Stayed 4 nights
Immaculate greenery. Rooms need updating, been the same for at least the past 15 years.
Immaculate greenery. Rooms need updating, been the same for at least the past 15 years.
6
Joshua
21 Aug 2023
·
Honest review. Our first several days at Barcelo Maya Colonial were not good. We were in a first floor room which we could hear everything and it kept us up during the night from drunk people coming home from the bar and early sports games in the morning. In addition, there were numerous times that staff scanned into our room even when we had the do not disturb sign on. Luckily, we asked to move rooms and the staff moved us to floor 3 which was a lot quieter and more peaceful for us. The staff here were super hard working and friendly, they were great. We didn’t like the massive feel of the resort, most things were a very far walk. The cleanliness of the pool and room bathrooms were bad at times. Pros: - Good A La Carte meal options -Good options at buffets - Great staff - Nice pool area, and the ocean was rocky but nice for swimming and snorkelling - Good sports facilities and other options for activities Cons: - Almost all extra activities and services costed an additional amount, which is unexpected at an all inclusive. Felt like a money grab. - Rooms had some mild and mildew smell, first floor was unbearably loud. - The pools were only about 3 feet deep everywhere, good for kids but not for adults.
Honest review. Our first several days at Barcelo Maya Colonial were not good. We were in a first floor room which we could hear everything and it kept us up during the night from drunk people coming home from the bar and early sports games in the morning. In addition, there were numerous times that staff scanned into our room even when we had the do not disturb sign on. Luckily, we asked to move rooms and the staff moved us to floor 3 which was a lot quieter and more peaceful for us. The staff here were super hard working and friendly, they were great. We didn’t like the massive feel of the resort, most things were a very far walk. The cleanliness of the pool and room bathrooms were bad at times. Pros: - Good A La Carte meal options -Good options at buffets - Great staff - Nice pool area, and the ocean was rocky but nice for swimming and snorkelling - Good sports facilities and other options for activities Cons: - Almost all extra activities and services costed an additional amount, which is unexpected at an all inclusive. Felt like a money grab. - Rooms had some mild and mildew smell, first floor was unbearably loud. - The pools were only about 3 feet deep everywhere, good for kids but not for adults.
8
moises
27 Jul 2025
·
Stayed 4 nights
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
6
Harrison
24 Aug 2024
·
Stayed 7 nights
Nice, quiet, family friendly, clean beach, but They need to update their beds. Our beds were terrible to sleep on.
Nice, quiet, family friendly, clean beach, but They need to update their beds. Our beds were terrible to sleep on.
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AI-generated summary based on recent guest reviews
Service
Many staff are friendly and helpful, and some managers deliver strong service recovery. Recurring issues include slow or confusing check-in, unexpected reassignments to other sections, limited information, sparse pool/beach service, and difficulty securing dinner reservations.
Related guest reviews
10
RICARDO
3 Jun 2025
·
Stayed 5 nights
We had a great experience at the Barcelo Colonial. We went 14 years ago and we are so glad we went back. The resort is extremely clean. We had amazing service from all the staff. They went above and beyond. The food was great and the a la carte restaurant were very good as well. The beach was clean and beautiful. The resort has a really good night club, shopping mall area and the sports bar was really nice too. Drinks were really good too. I have no complaints at ALL and we will definitely be back. This resort is 10/10 and I will recommend it to everyone.
We had a great experience at the Barcelo Colonial. We went 14 years ago and we are so glad we went back. The resort is extremely clean. We had amazing service from all the staff. They went above and beyond. The food was great and the a la carte restaurant were very good as well. The beach was clean and beautiful. The resort has a really good night club, shopping mall area and the sports bar was really nice too. Drinks were really good too. I have no complaints at ALL and we will definitely be back. This resort is 10/10 and I will recommend it to everyone.
8
Nia
25 Oct 2025
·
Stayed 5 nights
Staff were friendly. The gym didn’t have much to offer. Our door lock/ key reader stopped working the second day and took a while to fix. My only real complaint was the food hours. Dinning didn’t open until 7am, which also meant no coffee until 7am, which is a problem when we wake up at 5, and some days had activities picking us up by 630. The grounds and pool were nice.
Staff were friendly. The gym didn’t have much to offer. Our door lock/ key reader stopped working the second day and took a while to fix. My only real complaint was the food hours. Dinning didn’t open until 7am, which also meant no coffee until 7am, which is a problem when we wake up at 5, and some days had activities picking us up by 630. The grounds and pool were nice.
8
Nora
29 Jun 2025
·
Stayed 8 nights
Exceptional Service Recovery by Manuel Santamaria! Our June 2025 stay at Barceló Maya Colonial started with significant challenges: a misleading quote for a stay extension, costing us extra and forcing us to rebook flights and excursions multiple times. Our room also had issues like a broken fridge, running toilet, and faulty AC. The situation dramatically improved thanks to Manuel Santamaria, the Accommodation Manager. Manuel personally intervened, demonstrating an outstanding commitment to guest satisfaction. He listened attentively and proactively offered significant accommodations for the rest of our stay, including a move to a premium suite, Premium privileges, and a much appreciated couples massage. These gestures not only resolved our immediate discomfort but truly showcased Barceló's potential for excellent service recovery. Manuel's professionalism and genuine desire to ensure our comfort made a profound difference, transforming a difficult experience into a positive one. We are incredibly grateful for his direct and effective approach. While initial issues were frustrating, Manuel Santamaria's exemplary service has restored our confidence in Barceló Maya Colonial. Thank you, Manuel, for demonstrating true hospitality. We can’t wait to return for another visit.
Exceptional Service Recovery by Manuel Santamaria! Our June 2025 stay at Barceló Maya Colonial started with significant challenges: a misleading quote for a stay extension, costing us extra and forcing us to rebook flights and excursions multiple times. Our room also had issues like a broken fridge, running toilet, and faulty AC. The situation dramatically improved thanks to Manuel Santamaria, the Accommodation Manager. Manuel personally intervened, demonstrating an outstanding commitment to guest satisfaction. He listened attentively and proactively offered significant accommodations for the rest of our stay, including a move to a premium suite, Premium privileges, and a much appreciated couples massage. These gestures not only resolved our immediate discomfort but truly showcased Barceló's potential for excellent service recovery. Manuel's professionalism and genuine desire to ensure our comfort made a profound difference, transforming a difficult experience into a positive one. We are incredibly grateful for his direct and effective approach. While initial issues were frustrating, Manuel Santamaria's exemplary service has restored our confidence in Barceló Maya Colonial. Thank you, Manuel, for demonstrating true hospitality. We can’t wait to return for another visit.
8
Alejandro
22 Aug 2025
·
Stayed 4 nights
Need to improve the check in
Need to improve the check in
2
Andrii
19 Dec 2023
·
Stayed 7 nights
One of the worst stays, people at the check-in were very rude. No welcome drink, no smiles. They told me they didn't have any rooms available and they had to move me to another hotel, after arguing the guy took my passport and disappeared for 15 minutes(I was with 2 kids after a 9-hour flight) when he came back he found a room with one king bed for FOUR PEOPLE on thethird floor but he didn’t even mention that. So after I went to the room I had to come back and ask for another room with two queen beds. Also, that guy didn’t like my signature on the receip and asked me to redo it in very rude form. Room: shower head broken, ironing board broken, toilet leaking, nasty smell in the room, cards to open the door were discharging all the time, so when you come to the room and find out you cant open the room you have to go to the lobby which is 7min walk to recharge it. Food I would probably rate 2/10. Buffet food don’t have to much choice and doesn’t taste good at all. I give those 2 stars only for food from the restaurants, it was really good but you can go only to 4 restaurants for your stay. Pools they don’t clean well, I saw bunch of dirt swimming on top, and my son got some bacteria and was throwing up all night. I spoke with other people and they got that bacteria too. The beach is really beautiful and there was no sargassum at all. Spa was good too. Most of the stuff doesn’t speak English so you have to translate for them to Spanish with your phone.
One of the worst stays, people at the check-in were very rude. No welcome drink, no smiles. They told me they didn't have any rooms available and they had to move me to another hotel, after arguing the guy took my passport and disappeared for 15 minutes(I was with 2 kids after a 9-hour flight) when he came back he found a room with one king bed for FOUR PEOPLE on thethird floor but he didn’t even mention that. So after I went to the room I had to come back and ask for another room with two queen beds. Also, that guy didn’t like my signature on the receip and asked me to redo it in very rude form. Room: shower head broken, ironing board broken, toilet leaking, nasty smell in the room, cards to open the door were discharging all the time, so when you come to the room and find out you cant open the room you have to go to the lobby which is 7min walk to recharge it. Food I would probably rate 2/10. Buffet food don’t have to much choice and doesn’t taste good at all. I give those 2 stars only for food from the restaurants, it was really good but you can go only to 4 restaurants for your stay. Pools they don’t clean well, I saw bunch of dirt swimming on top, and my son got some bacteria and was throwing up all night. I spoke with other people and they got that bacteria too. The beach is really beautiful and there was no sargassum at all. Spa was good too. Most of the stuff doesn’t speak English so you have to translate for them to Spanish with your phone.
8
Mijung
3 Feb 2025
·
Stayed 7 nights
staying at this property was absolutely amazing except guest service agents are not that helpful nor Front desk. They seem to be ignorant sometimes whenever I asked for help in arranging booking or asking for bill changes.
staying at this property was absolutely amazing except guest service agents are not that helpful nor Front desk. They seem to be ignorant sometimes whenever I asked for help in arranging booking or asking for bill changes.
10
Daniel
2 Dec 2024
·
Stayed 8 nights
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
8
moises
27 Jul 2025
·
Stayed 4 nights
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
The rooms need to be updated. From the ventilation system to the decor. Our sheets felt damp every night. We tried to change the AC temp and everything nothing worked. After we checked we were told to go guest services to schedule our dinners. But guest services never told us what other amenities were offered to us. We upgraded to premium and again no one told what extra amenities that were offered to us. Fortunately for us we met a random guest that taught what we get. They showed us some of the amenities and where the premium guest services office was at. I wish the customer service was better. Overall the resort and all the resorts were absolutely beautiful. The services at the bars and restaurants was awesome as well. Customers is not good at all.
10
Jennifer M
13 Apr 2025
·
Stayed 7 nights
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
2
Ninos
18 Sept 2025
·
Stayed 5 nights
The customer service is bad not welcoming and don’t do what u ask for, for an example I needed extra towels or a pack of coffee, it never came. There are two buffets, we still had to wait in a long line to get a table. They don’t explain anything and the resort is not clean and needs serious renovations! We had leakage in the room and they didn’t change our room until we complained the next day again. U pay for premium level but u get zero benefits! Not going back again! Waste of money and time!
The customer service is bad not welcoming and don’t do what u ask for, for an example I needed extra towels or a pack of coffee, it never came. There are two buffets, we still had to wait in a long line to get a table. They don’t explain anything and the resort is not clean and needs serious renovations! We had leakage in the room and they didn’t change our room until we complained the next day again. U pay for premium level but u get zero benefits! Not going back again! Waste of money and time!
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AI-generated summary based on recent guest reviews
Location
Beachfront setting with clear water for snorkeling and frequent sea turtles; cenotes and excursions are nearby, but the property is about 1.5 hours from the airport. The resort is vast, with internal buses, yet still requires substantial walking.
Related guest reviews
8
Adam Lee
20 Mar 2024
·
Stayed 7 nights
Was a great trip. Lots to do you don’t even have to leave the resort If you do lots of stuff super close by. Out front check out the turtles stingrays and lots of other fish!!
Was a great trip. Lots to do you don’t even have to leave the resort If you do lots of stuff super close by. Out front check out the turtles stingrays and lots of other fish!!
8
Shawn
30 Mar 2024
·
Stayed 7 nights
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
6
Omar
13 Aug 2025
·
Stayed 4 nights
Overall the property is well kept , we had issues with our room the first night. Issues were taken care of right away, after we made them aware of it. The food is ok, not great . Most of it looks good , but very bland . To get a dine in restaurant , you must reserve in advance .Some restaurants weren’t available during our stay . Food at the restaurants we did eat , were ok. The pool area is great, with a really cool kids area ! The beach area is great! There are 2 swim up bars . Theres very few wait staff for such a big bar area . Theres a shopping center with a sports bar . That bar has 24hr snack Buffet. The beach doesn’t have drink service either . Keep in mind there are other properties attached , but we only stayed at the Colonial. Also the property is one hour 25 minutes from the airport . Keep that in mind if you don’t like to be late .
Overall the property is well kept , we had issues with our room the first night. Issues were taken care of right away, after we made them aware of it. The food is ok, not great . Most of it looks good , but very bland . To get a dine in restaurant , you must reserve in advance .Some restaurants weren’t available during our stay . Food at the restaurants we did eat , were ok. The pool area is great, with a really cool kids area ! The beach area is great! There are 2 swim up bars . Theres very few wait staff for such a big bar area . Theres a shopping center with a sports bar . That bar has 24hr snack Buffet. The beach doesn’t have drink service either . Keep in mind there are other properties attached , but we only stayed at the Colonial. Also the property is one hour 25 minutes from the airport . Keep that in mind if you don’t like to be late .
10
Sebastian Rodriguez
13 Aug 2025
·
Stayed 7 nights
Loved this place. So many options to eat, drink and relax!! Very well kept beach with activities to enjoy. We spent a week and could have easily gone for 2 or 3 without getting bored. Highly recommend it for couples or families!! Also, we bought a package through Expedia and saved a lot.
Loved this place. So many options to eat, drink and relax!! Very well kept beach with activities to enjoy. We spent a week and could have easily gone for 2 or 3 without getting bored. Highly recommend it for couples or families!! Also, we bought a package through Expedia and saved a lot.
10
Kathleen Grace
17 Mar 2024
·
Stayed 8 nights
Beautiful resort with a perfect beach for snorkeling. Food, service and entertainment was good but what really put it over the top was inclusion of water sport activities, daytime mini golf and walkable distance to several cenotes. We hope to stay again.
Beautiful resort with a perfect beach for snorkeling. Food, service and entertainment was good but what really put it over the top was inclusion of water sport activities, daytime mini golf and walkable distance to several cenotes. We hope to stay again.
10
Robert
27 Jun 2025
·
Stayed 7 nights
We had such an excellent trip to the Barcelo Maya Colonial! As a family with children (7 & 14) we have been to the area three times now. This was, by far, our favorite trip to date. The 5 resorts are all essentially linked together. You stay in one but can use any of the pools, restaurants, and activities at all of them. There is a double-decker bus that makes stops all around the complex and runs almost 24/7.
We had such an excellent trip to the Barcelo Maya Colonial! As a family with children (7 & 14) we have been to the area three times now. This was, by far, our favorite trip to date. The 5 resorts are all essentially linked together. You stay in one but can use any of the pools, restaurants, and activities at all of them. There is a double-decker bus that makes stops all around the complex and runs almost 24/7.
8
Clara
2 Dec 2024
·
Stayed 6 nights
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
6
Olga
19 Jul 2025
·
Stayed 4 nights
The staff is very friendly and property is clean and taken care of. The food was a disappointment, lots of junk food, not many healthy choices and very crowded during meal times. The beach areas are nice, however it is quite difficult getting into the water, although it seems like a sandy beach, there are a lot sharp rocks at the bottom of the sea. Check out the eco park Kantun-chi across the highway, the underground river tour was amazing.
The staff is very friendly and property is clean and taken care of. The food was a disappointment, lots of junk food, not many healthy choices and very crowded during meal times. The beach areas are nice, however it is quite difficult getting into the water, although it seems like a sandy beach, there are a lot sharp rocks at the bottom of the sea. Check out the eco park Kantun-chi across the highway, the underground river tour was amazing.
10
Hector
15 May 2025
·
Stayed 6 nights
The property is beautiful and we enjoyed it a lot. The only downside was its large size, which meant a lot of walking from the bedroom to the buffet or pool. However, it was worth it, and I'd like to return.
The property is beautiful and we enjoyed it a lot. The only downside was its large size, which meant a lot of walking from the bedroom to the buffet or pool. However, it was worth it, and I'd like to return.
10
Sara
25 Feb 2024
·
Stayed 6 nights
Beautiful location, incredible beach. Lots to do every day on the property and amazing excursions to Tulum and swimming in caves.
Beautiful location, incredible beach. Lots to do every day on the property and amazing excursions to Tulum and swimming in caves.
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AI-generated summary based on recent guest reviews
Dining
Food feedback is mixed: buffets are plentiful but often bland, cold, or repetitive, while several à la carte restaurants are better yet hard to book and limited by stay length. Some report long lines, watered-down drinks, and a few cases of illness.
Related guest reviews
8
Veronica Maria
5 Aug 2025
·
Stayed 6 nights
More availability for dinner options due to good restaurants are booked days in advance and always full.
More availability for dinner options due to good restaurants are booked days in advance and always full.
6
Caitlin
16 Aug 2025
·
Stayed 4 nights
Drinks and food were absolutely terrible. Didn’t matter from the buffet, grills, or a la carte restaurants.
Drinks and food were absolutely terrible. Didn’t matter from the buffet, grills, or a la carte restaurants.
6
Valeria
11 Aug 2025
·
Stayed 4 nights
Nice premises, pool and beach. Fun entertainment options. Poor food quality in the buffet style restaurants. Always cold and poor taste. Room service took 2 plus hours and one time didn’t even show up. We booked premium option and that allowed us to attend a la carte restaurants, but not option to choose which ones we wanted to go. The food was acceptable but again? Good and lacks taste. Italian was our best experience in service and food quality. We stayed for 4 days and is okay for the price. Will not return.
Nice premises, pool and beach. Fun entertainment options. Poor food quality in the buffet style restaurants. Always cold and poor taste. Room service took 2 plus hours and one time didn’t even show up. We booked premium option and that allowed us to attend a la carte restaurants, but not option to choose which ones we wanted to go. The food was acceptable but again? Good and lacks taste. Italian was our best experience in service and food quality. We stayed for 4 days and is okay for the price. Will not return.
10
Evelyn
19 Jan 2024
·
The only disappointment was the inability to make restaurant reservations in advance. We were looking forward to enjoying the different restaurant options as promoted vs buffet every morning and night (tho no complaints about the food at the buffet), but even tho we attempted to book right after arrival, we were able to secure only two restaurant reservations.
The only disappointment was the inability to make restaurant reservations in advance. We were looking forward to enjoying the different restaurant options as promoted vs buffet every morning and night (tho no complaints about the food at the buffet), but even tho we attempted to book right after arrival, we were able to secure only two restaurant reservations.
6
Alejandra
27 Jan 2025
·
Stayed 3 nights
It was good, the check in took a long time. The beds were very little for two. The buffet food was ok much better the food at the restaurants.
It was good, the check in took a long time. The beds were very little for two. The buffet food was ok much better the food at the restaurants.
8
Derek
14 Jul 2024
·
Stayed 5 nights
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
Spent 5 nights at the Maya Colonial, but really it is the Barcelo resort as each resort is interconnected and you can move freely between them. The rooms are quite comfortable and fairly clean, but they are COLD. No matter what you do to the thermostat, the room stays about 17*C or 62*F. The blankets keep you warm in bed, but it is not pleasant walking around the room or sitting on the couch. Buffet is pretty good, but this is the first all-inclusive where you are limited on how many time you can eat at the actual restaurants instead of the buffet. Additionally, you cannot book the restaurants prior to check in; we checked in and immediately went to guest services to reserve the teppenyaki grill and it was booked up for the entirety of our stay. In fact, out of all the restaurants included in Barcelo, only one restaurant was available the entire week, so we couldn't even try a second restaurant. This was pretty aggrivating. The evening shows are pretty impressive in scale and production value, but were singing and dancing every night. Having a variety show, a comedy show, a magic show -anything else- would have broken up the monotony of singing and dancing every night. We ended up not going our last two nights as we didn't feel like it was entertaining. Beach was much better than expected due to reports of seaweed, but it was super clear. No beach bar though, you need to go to the pool bar and walk back and forth. Drinks are made very strong.
6
Alexandra
1 Jun 2025
·
Stayed 6 nights
It's just okay here. The food was the worst part for sure. The a la carte spots (Kyoto and Marenostrum) are not worth the reservation. The buffets have some good bits in them, but all pork and beef meals were so overcooked. Anything with a tortilla was hard as rock and I could barely bite through. All mixed drinks are meh. If you just want to get drunk, you'll be fine. If you want something delicious to sip on the beach, that won't happen. The rooms are totally fine. Downside is that they are not well enough sound proofed. Could hear our neighbour speaking as if he was in our room. Children wildin' out at midnight for some reason, and their parents laughing loudly. The way the hotel is shaped makes everything echo in the hallways. Pools are gross. Not the staff's fault at all!! You can plainly see all staff work so hard, but tourists are annoying. Limes and other mystery stuff floating in the pools. Along with so much beach sand at the bottom. But the pools are empty after dinner. An evening swim was wonderful. Very safe to leave your belongings at the chairs or hammocks. Not enough shade around the pool, for me personally. The beaches were the best part. The ocean is so warm! The birds arent annoying like Canadian seagulls. They are just hanging out and catching fish. Plenty of shade at the beach with the palm trees. The beach is also dead 4pm onwards. It's also nice and windy, you won't overheat.
It's just okay here. The food was the worst part for sure. The a la carte spots (Kyoto and Marenostrum) are not worth the reservation. The buffets have some good bits in them, but all pork and beef meals were so overcooked. Anything with a tortilla was hard as rock and I could barely bite through. All mixed drinks are meh. If you just want to get drunk, you'll be fine. If you want something delicious to sip on the beach, that won't happen. The rooms are totally fine. Downside is that they are not well enough sound proofed. Could hear our neighbour speaking as if he was in our room. Children wildin' out at midnight for some reason, and their parents laughing loudly. The way the hotel is shaped makes everything echo in the hallways. Pools are gross. Not the staff's fault at all!! You can plainly see all staff work so hard, but tourists are annoying. Limes and other mystery stuff floating in the pools. Along with so much beach sand at the bottom. But the pools are empty after dinner. An evening swim was wonderful. Very safe to leave your belongings at the chairs or hammocks. Not enough shade around the pool, for me personally. The beaches were the best part. The ocean is so warm! The birds arent annoying like Canadian seagulls. They are just hanging out and catching fish. Plenty of shade at the beach with the palm trees. The beach is also dead 4pm onwards. It's also nice and windy, you won't overheat.
6
Simon
21 Sept 2025
·
Stayed 2 nights
La comida y cena del bufet MUY mala y que te condicionen a reservar para los buenos restaurantes y solo si estás 3 o más noches puedes comer ahí.
La comida y cena del bufet MUY mala y que te condicionen a reservar para los buenos restaurantes y solo si estás 3 o más noches puedes comer ahí.
10
Gwendolyn
13 Oct 2025
·
Stayed 4 nights
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
Clean room and resort overall, so many activities to do. Bowling, large interactive games, go carts, surfing, wind sailing, kayaking, mini golf are just some of the free activities this resort offers. We went diving and jet skiing also. Excellent staff very helpful with any issues. The food at the buffet was good overall except the breakfast it always seemed a little cold. We ate dinner at the steak house, Italian and Brazilian, all were excellent food and service.
10
Jennifer M
13 Apr 2025
·
Stayed 7 nights
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app.
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AI-generated summary based on recent guest reviews
10
stephen
27 Jul 2026
·
Stayed 7 nights
Rooms were clean and well maintained
Rooms were clean and well maintained
10
Raymond
9 Jun 2026
·
Stayed 2 nights
The hotel is huge, lots of activities, and entertainment. Perfect for all age groups because there’s stuff for everyone to do. Recommend staying at the palace, colonial or caribe.
The hotel is huge, lots of activities, and entertainment. Perfect for all age groups because there’s stuff for everyone to do. Recommend staying at the palace, colonial or caribe.
10
Jorge
6 Jun 2026
·
Stayed 4 nights
The hotel is great, well maintained , great location although a bit far from the airport but worth the trip, the buffet is very good as well, the only downside is the sargazo on the beach but other than that we had a great experience.
The hotel is great, well maintained , great location although a bit far from the airport but worth the trip, the buffet is very good as well, the only downside is the sargazo on the beach but other than that we had a great experience.
10
Juan
6 Jun 2026
·
Stayed 5 nights
Every was good the hotel was really good
Every was good the hotel was really good
10
Ian
23 May 2026
·
Stayed 6 nights
Resort was incredibly clean and beautiful. There was a ton to do so no need to schedule excursions. We saw/swam with sea turtles, octopus, stingray’s and many different fish right off beach. There is property is massive and the food is incredible at all buffets and restaurants. I promise you will not be disappointed.
Resort was incredibly clean and beautiful. There was a ton to do so no need to schedule excursions. We saw/swam with sea turtles, octopus, stingray’s and many different fish right off beach. There is property is massive and the food is incredible at all buffets and restaurants. I promise you will not be disappointed.
FAQs about Barceló Maya Colonial - All Inclusive
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is included.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 15:00 to 19:00, and check-out is by 12:00. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
Yes, airport shuttle service is available for USD 278 per vehicle (roundtrip, maximum occupancy 7). Guests must contact the property with arrival details before travel.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms or bathrooms are not provided.
Where is the property located in relation to key landmarks?
The property is located on the beach, within a 10-minute walk of Ecopark Kantun Chi and Cenote Cristalino. It is 2 mi (3.2 km) from Puerto Aventuras Marina and 2.9 mi (4.7 km) from Chac Mol Cenote.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, with access available from 9:00 AM to 7:00 PM. There is also a children's pool.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property does not provide information about extra beds or cribs. Guests should inquire directly with the property for specific requests.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 517.8811734100342USD
- 2026-09-19: 215.5193635116577USD
- 2026-09-20: 206.4821382217407USD
- 2026-09-21: 206.4821382217407USD
- 2026-09-22: 206.4821382217407USD
- 2026-09-23: 206.86924970092772USD
- 2026-09-24: 204.33767269439696USD
- 2026-09-25: 204.5146674682617USD
- 2026-09-26: 217.22939050598143USD
- 2026-09-27: 175.0675013305664USD
- 2026-09-28: 202.40612636260985USD
- 2026-09-29: 204.71982726898193USD
- 2026-09-30: 215.00671798553466USD
- 2026-10-01: 204.71982726898193USD
- 2026-10-02: 216.75258182373045USD
- 2026-10-03: 206.4821382217407USD
- 2026-10-04: 206.4821382217407USD
- 2026-10-05: 219.207037802124USD
- 2026-10-06: 206.4821382217407USD
- 2026-10-07: 206.4821382217407USD
- 2026-10-08: 218.11247269439696USD
- 2026-10-09: 220.32503873443602USD
- 2026-10-10: 218.11247269439696USD
- 2026-10-11: 206.4821382217407USD
- 2026-10-12: 214.8396019897461USD
- 2026-10-13: 218.11247269439696USD
- 2026-10-14: 206.4821382217407USD
- 2026-10-15: 212.2399770172119USD
- 2026-10-16: 206.601068901062USD
- 2026-10-17: 206.4821382217407USD
- 2026-10-18: 206.4821382217407USD
- 2026-10-19: 206.4821382217407USD
- 2026-10-20: 217.16386478118895USD
- 2026-10-21: 218.57427053833007USD
- 2026-10-22: 216.8383029937744USD
- 2026-10-23: 206.4821382217407USD
- 2026-10-24: 209.23672338867186USD
- 2026-10-25: 218.11247269439696USD
- 2026-10-26: 216.9258808135986USD
- 2026-10-27: 218.11247269439696USD
- 2026-10-28: 209.23672338867186USD
- 2026-10-29: 216.9258808135986USD
- 2026-10-30: 216.96457269439696USD
- 2026-10-31: 217.64778478240964USD
- 2026-11-01: 251.40157269439695USD
- 2026-11-02: 253.69737269439696USD
- 2026-11-03: 252.07471333312986USD
- 2026-11-04: 235.02746300201414USD
- 2026-11-05: 244.2892027908325USD
- 2026-11-06: 263.08354304962154USD
- 2026-11-07: 248.23153586578368USD
- 2026-11-08: 188.60436990966795USD
- 2026-11-09: 245.4259453765869USD
- 2026-11-10: 229.32728544311522USD
- 2026-11-11: 239.55341466827392USD
- 2026-11-12: 235.26492150268552USD
- 2026-11-13: 228.7975272109985USD
- 2026-11-14: 251.00854095458982USD
- 2026-11-15: 235.07097166290282USD
- 2026-11-16: 235.00656693420407USD
- 2026-11-17: 371.9310902099609USD
- 2026-11-18: 316.4000965270996USD
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property enforces a strict dress code in the restaurant
- Pool access available from 9:00 AM to 7:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- A facilities fee includes use of: spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis courts
Private beach
Casino
Garden
Beach (nearby)
Scuba diving
Windsurfing
Billiards
Golf (miniature)
Playground
Child pool
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Airport shuttle
Free parking
Electric car charging station
Parking Onsite
Internet
Free wi-fi