Name: Holiday Inn Citystars by IHG
Address: Ali Rashed St.,Heliopolis, Cairo, Egypt, Cairo, Cairo Governorate, Egypt
Rating: 7.65

Guest reviews

7.7

Good

Based on 1,421 verified reviews

Who stays here?

Business

58%

Couple

12%

Family

13%

Group

6%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn Citystars by IHG, travelers consistently highlight the convenient location attached to City Stars Mall and near the airport, balanced by mixed feedback on room comfort, dated condition, noise from traffic, and occasional service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Husam

2 weeks ago

·

Stayed 3 nights

Breakfast was great and always fresh. The AC worked very well, the room was clean, and the housekeeping team was very polite and professional. The only issue I faced during this stay was with one of the reception staff members, who was uncooperative and did not follow the reservation details correctly. The situation became frustrating to the point that I was considering cancelling my stay. However, the Duty Manager, Mr. Ahmed Said, handled the situation professionally and resolved everything in the right way. Also, during check-out, Mr. Yousof Motaz was very cooperative, efficient, and helpful. Overall, thanks to the support and professionalism of the management team, my experience ended positively.

10

FOUZIA

2 Apr 2026

·

Stayed 2 nights

Break fast was good and the staff always available

10

Mazen

28 Mar 2026

·

Stayed 2 nights

Great staff and breakfast

8

Tejas

3 Mar 2026

·

Stayed 3 nights

Reception staff support needs to improve

8

Fouad

8 Feb 2026

·

Stayed 3 nights

Was ok , The location was great, but the hotel still old-fashioned

Ali Rashed St.,Heliopolis, Cairo, Egypt

Location

With a stay at Holiday Inn Cairo Citystars by IHG in Cairo (Nasr City), you'll be within a 15-minute drive of Egyptian Museum and Tahrir Square. This family-friendly hotel is 0.1 mi (0.1 km) from Citystars Heliopolis and 1 mi (1.7 km) from City Center Shopping Mall.

Citystars Heliopolis(0.1 Miles)

City Center Shopping Mall(0.6 Miles)

Baron Empain Palace(1.8 Miles)

City Centre Almaza Shopping Mall(2 Miles)

International Park(2.1 Miles)

St. Mark's Coptic Orthodox Church(2.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, the hotel offers on-site parking. Self-parking is available for USD 10 per night, while valet parking is offered at USD 15 per night. Reservations are not required.

The hotel offers a continental breakfast for approximately USD 20 per person. Breakfast is included for up to 2 adults sharing a guestroom if booked under a breakfast-inclusive rate plan. Additional guests will incur breakfast fees.

No pets are allowed at this property, including service animals.

Check-in is from 3:00 PM to 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas and rooms. However, specific details about elevators or pool access features are not provided.

The hotel is situated in the Heliopolis district of Cairo, adjacent to Citystars Mall, which is just 0.2 miles away. Cairo International Airport is approximately 5.6 miles away, about a 15-minute drive. Other attractions include the Cairo International Convention Centre (2.5 miles) and Baron Empain Palace (3 miles).

Yes, the hotel features an outdoor swimming pool. It is operational seasonally, and specific hours of operation are not mentioned.

Holiday Inn Citystars by IHG

Amenities

Property description

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Guest reviews