Is parking available at the hotel?

Self-parking is available on-site for a surcharge of MXN 220 per day. Valet parking is also offered at the same rate. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a surcharge of approximately MXN 399 for adults and MXN 205 for children aged 5 and above.

Are pets allowed at the hotel?

Pets are allowed at the property with a pet fee of MXN 1085 per pet, per stay, and a pet deposit of MXN 5000. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers several accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a fitness center that is wheelchair accessible. There is also a designated smoking area and well-lit paths to the entrance.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Mexico City, just steps from Alameda Central and 8 minutes on foot from Palacio de Bellas Artes. It is approximately 0.8 miles from Paseo de la Reforma and 0.7 miles from the Monument to the Revolution.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. Kids under the age of 5 can stay for free when accompanied by adults.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MXN 600 per day, subject to availability. Advance request or confirmation may be required.

Hilton Mexico City Reforma Hotel

Average nightly price at Hilton Mexico City Reforma by month, last 12 months (USD)
Month	Average price
January	US$190
February	US$319
March	US$250
April	US$241
May	US$239
June	US$348
July	US$245
August	US$216
September	US$239
October	US$302
November	US$296
December	US$244

What guests think

At Hilton Mexico City Reforma, travelers praise the central, walkable location by Alameda Central, consistently friendly staff, generally clean, comfortable rooms with views, and well-liked breakfast and on-site restaurants, plus useful facilities like a gym, pools, and spa.

Several reviews note the surrounding area can be very busy, with street vendors, demonstrations and occasional barricades, and some guests felt less comfortable at night. Inside, a number of comments mention dated elements, noisy or hard to control A/C, low water pressure and high bathtubs, plus periodic facility renovations or closures affecting pools, spa, gym, or the executive lounge. There are isolated reports of slow restaurant service, housekeeping lapses, maintenance problems, and a few security or room-assignment mishaps. Overall, expect a well-situated, full-service stay with strong hospitality and urban bustle.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests highlight the gym and spa facilities and appreciate the indoor heated and outdoor pools and lively bar. However, multiple reviews mention renovations or maintenance causing temporary closures or limitations (including pools, spa/gym, or the executive lounge), and some find the pools small or crowded.

Related guest reviews

8

Mufazzal

10 Aug 2024

·

Stayed 2 nights

It’s a very large hotel with a busy entrance lobby. Check in was swift and easy. Our rooms were very large with good views. The bathrooms look dated and the amenities are not as good as other hotels, soap not shower gel, no slippers nor dressing gowns etc. The swimming pools are smaller than the photos and felt tired with a liner edge as opposed to mosaic tiled edges. The best thing about the hotel is it is next to the main Central Park and close to the historic centre and markets.

10

Pradeep

1 Aug 2024

·

Stayed 7 nights

Very well maintained property. Located right on an important road , not that much car traffic, lots of people walking. Sits across one of the most beautiful parks in the city and 5-6 blocks from historic center and tourist spots and shopping. Nice jacuzzi, sauna and indoor/outdoor swimming pool.

8

Parvanah

6 Jan 2025

·

Stayed 5 nights

The hotel was centrally located. Spa and gym were being remodeled. Would have been nice to know that in advance. Room Service was great. Concierges and Front desk seemed bothered by questions. Bar and bartenders were super friendly and made great drinks.

8

FUMIE

11 Nov 2025

·

Stayed 8 nights

部屋がとても綺麗でおしゃれだった。トレーニングルームにスチームサウナとジャグジーがあり、快適に過ごせた。

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10

Haydee

18 Oct 2025

·

Stayed 1 night

Todo excelente lo único malo fue que la alberca estaba en mantenimiento y no la pudimos usar.

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10

Oscar

9 Feb 2026

·

Stayed 3 nights

Un trato cordial de parte del personal. En el front Desk me atendió Eduardo de maravilla. Me encantó el gym y el desayuno impecable con meseros muy amables u la comida sencilla pero magnífica

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10

Edwin Paul

26 Jul 2025

·

Stayed 7 nights

Great property in the downtown area. The dining options within the property are excellent, although, there are plenty of options within walking distance. The area around the hotel is always full of crowds and people at all times of the day. Despite the crowds, it never felt unsafe even at night. The hotel staff was very pleasant and accommodating. The indoor pool (heated) was nice touch and the outdoor pool is on the 6th floor, nice views and very relaxing escape.

4

Gerardo

2 Jan 2025

·

Stayed 1 night

Todas las instalaciones ( alberca, gimnasio, vapor, sauna, spa) se encuentran cerradas en temporada alta

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8

hugo

7 Jan 2025

·

Stayed 4 nights

El VIP lounge ( piso 26 ) para las habitaciones ejecutivas, ha sido cerrado desde el 3 de enero , por motivos de remodelación. Han habilitado un espacio reducido en el piso 1, pero sin las comodidades y servicios completos anteriores . Espero que pronto restablezcan el servicio de calidad anterior

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10

Anna

8 Feb 2026

·

Stayed 3 nights

Hilton Reforma exceed my expectations....our room was modern, clean, spacious, and was ready upon check-in. Hotel staff was very helpful and the breakfast was delicious. It included healthy options and the bread was fresh. The gym had modern equipment and offered several equipment. I would definitely stay again.

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Cleanliness

Reviews frequently describe the hotel and rooms as very clean. Still, there are occasional complaints about dirty lobby bathrooms, stained or worn carpets, missed dusting or restocking, and a few reports of odors or dirty fixtures.

Related guest reviews

8

Alejandro

11 Dec 2025

·

Stayed 2 nights

Los baños del lobby sucios

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10

Maria

14 Nov 2025

·

Stayed 3 nights

Clean room

10

Sarah

16 Oct 2025

·

Stayed 5 nights

Cozy hotel, very clean. Cleaning staff were adorable they left these cute daily quotes on post it’s each day.

8

Irene

13 Nov 2024

·

Stayed 2 nights

It's a very nice hotel. Location is a plus. The only problem was the bathtub it looked or was dirty, the shampoo bottles were empty. Poor on that area.

10

Juan Francisco

1 Dec 2025

·

Stayed 2 nights

La habitación muy limpia y el personal muy amable

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8

Rommel E.

22 Sept 2024

·

Stayed 6 nights

En general la habitación bastante cómoda y limpia, buena cama, necesita un cambio de alfombra, el resto del hotel bien, el lobby un poco desorganizado para los eventos, de igual forma gracias a Lola que hizo un gran esfuerzo en atendernos bien y por último el desayuno bufet podría está un poco más variado, pero lo que hay está bueno y el personal muy amable!

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8

Cesarina

6 Dec 2024

·

Stayed 5 nights

Traveled with family. I had a wonderful view of Palacio de Bellas Artes. I did not use any of the facilities as we were mostly out. The room service and reception were very nice. Our room was cleaned everyday as asked. Only negative things I can say it was not dusted and the coffee area was not properly stocked on any day I stayed. The restaurants are convenient. The location and security of the area is what will make me return to this hotel. A lot of the travel tours will also pick you up from the main hotel lobby. Overall I enjoyed my stay and it was my first time in Mexico City.

6

Araceli

20 May 2024

·

Stayed 2 nights

La alfombra muy sucia

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8

Norma

17 Mar 2025

·

Stayed 3 nights

Great hotel, but carpet was stained all over, could use a replacement or good cleaninf

2

Cinthia

19 Nov 2023

·

Stayed 4 nights

Everything was so dirty. They changed my room three times!!! Would never stay at Hilton again!

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Rooms

Many guests find the rooms spacious, comfortable, and with impressive views. Some note dated elements, noisy or hard to control A/C, low water pressure, non-smart TVs, noise from neighbors, and high bathtubs that can feel unsafe.

Related guest reviews

10

Luz

2 Jan 2025

·

Stayed 2 nights

Love it.. spacious... clean... the view was amazing.

6

AVICHAI

8 May 2024

·

Stayed 11 nights

Location, location, location. Perfectly situated for exploring the city. The rooms are tired. A/C loud. Everything needs refreshing. We got locked out of our room - electronic key malfunctioned. Staff responded quickly. Door had to be pried open and we were assigned a new room. Swimming pool - definitely a plus. In general, staff were friendly and helpful. Good to have El Cardenal restaurant in the lobby.

4

John

16 Feb 2025

·

Stayed 3 nights

Dated, in disrepair, the LOUDEST in room AC and generally worn out. Maddening low water pressure, had to ask front desk to turn thermostat controls on from their auto control, sporadic internet, late check in, (3:40 instead of 3:00), on site breakfast restaurant does NOT accept reservations from the hotel. This place was something else……25-30 years ago. NEVER AGAIN

8

Carlos

28 Oct 2025

·

Stayed 1 night

All good except the A/C is somewhat dated and noisy

10

Roger

29 Dec 2024

·

Stayed 6 nights

Our 1st visit to Mexico City. The Hilton Reforma was an excellent choice. The staff service were all amazingly friendly and attentive - especially the concierge, the 26th floor lounge staff, and the room cleaning staff. We enjoyed being across from Alameda Central Park, the evening sidewalk concerts and walking distance to the numerous holiday events in Centro, around the Metropolitan Cathedral. The wonderful morning breakfast and evening happy hour were both an added and much appreciated bonus. Our only constructive feedback was related to water - low water pressure, bad water drainage, and the long time that it took to get hot water, which we felt unnecessarily wasted water.

8

Hector

27 Dec 2025

·

Stayed 2 nights

Bien el hotel, salvo que se nota ya su edad. Detalles que no funcionaban tan bien (llaves del lavabo, válvula de la tina…. Y algo importante: la TV no es Smart, asi que si quieres ver alguna plataforma de streaming, imposible, porque además no jala con chromecast, Fire TV o AppleTV.

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10

Yung Po

16 Mar 2025

·

Stayed 4 nights

Very convenient location, room is clean , restaurant options, everything great, except hearing noise from room next doors.

8

Brad

11 Oct 2025

·

Stayed 4 nights

Good location for exploring downtown. Having El Cardenal restaurant in the lobby for breakfast is a plus. Some aspects of the room seem about ready for renovations. Mattresses were not as comfortable as most Hilton’s-maybe also a bit old. Made my wife and I sore after nights sleep, but otherwise good. Staff very friendly and helpful.

10

Anna

8 Feb 2026

·

Stayed 3 nights

Hilton Reforma exceed my expectations....our room was modern, clean, spacious, and was ready upon check-in. Hotel staff was very helpful and the breakfast was delicious. It included healthy options and the bread was fresh. The gym had modern equipment and offered several equipment. I would definitely stay again.

8

David

23 May 2024

·

Stayed 2 nights

Overall the stay was smooth and nice. The staff was very welcoming and attentive. The room was spotless but the decoration was a bit outdated. The gym is rather big have a lot of equipment. Just be aware that the air conditioning system is quite noisy in the room and you may need to have it on during the night with the temperatures of Mexico City. Location is perfect in the center and rather safe.

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Service

Staff across the hotel are widely praised as friendly, attentive, and helpful. Occasional issues include slow restaurant service, check-in delays, unresolved maintenance, and rare incidents like lost items or mistaken room entry.

Related guest reviews

10

Guillermo

18 Aug 2025

·

Stayed 1 night

Gran atención de Lorena

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10

Ana

9 Apr 2025

·

Stayed 1 night

I had a great stay and some excellent service from Lorena at the front desk.

6

Omar

28 Nov 2025

·

Stayed 3 nights

The room was excellent, the view was amazing, and the location was incredible. However, be aware of your belongings. When my luggage was taken to my suite, a backpack was missing, and I had to request it. Thankfully, I did get it back. Later, we also noticed that an item went missing from the suite. I stay in hotels quite often, and this has never happened to me before. The hotel itself is excellent, but just be mindful of your belongings

10

Marcus

29 Mar 2024

·

Stayed 5 nights

My family and I had an amazing stay at the Hilton Reforma. The hotel is in a great location to enjoy the city’s culture and great food. The staff were amazing and very hospitable. My next stay in Mexico City will be at the Hilton Reforma again.

2

Zuleyma

5 Mar 2024

·

Stayed 2 nights

I could had stayed anywhere but I chose this hotel because of the reviews. Unfortunately, my 2 night stay was a nightmare. After our first night my husband and I woke up with cotton like material all over our face, hair, clothes, absolutely everything covered in white. I could barely even breathe and my husband had it all inside of his mouth. The floor was carpet was covered in white too, I immediately called to be changed room. The person helping us take our luggage said they had just changed the air conditioner filter to the room and it seemed the white cotton material was from that, all they did was apologized. It took forever to take it off my hair and stuff. The second day while I laid naked in my hotel room bed, two people walked in, I started yelling and panicked but so did they. My husband came out the bathroom and followed them. They continued to apologized and said they were given the room key, when we called downstairs they said they made a mistake because the room was marked as available. I cried all day of embarrassment. We also have a lot of expensive stuff, designer bags, clothes and gold. I can only imagine what could of happened had we not been in the room. All the hotel did was offer that night free. This was a horrible 2 stay for me, didn’t even feel safe living my room the last night.

4

ENRIQUE

3 Dec 2025

·

Stayed 2 nights

No funcionaba la regadera, a pesar que la reporte no lo solucionaron ni me ofrecieron algo para compensar

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4

Estefani

31 Aug 2025

·

Stayed 3 nights

The property is definitely outdated. On the first night we did a late check in and it was close to midnight and we encountered the sink was clogged, safe was not functional and the main door wouldn’t properly align. We did call it in, the gentleman temporarily fixed it. I mentioned to the front desk the concerns about the room and she suggested that depending on the gravity of the plumbing issue they would relocate us. Next day, the sink was back to being backed up and just to realize the shower had the same back up issues. You would think housekeeping would acknowledge but nothing came from that. Then again, upon check in housekeeping had failed to replenish the soap dispensers so there’s that! There was no follow up from the front desk, their promise to fix the safe and the door “next day” bc of the late hour never happened either. I don’t expect St.Regis from a Hilton but at least a functional and acceptable property from what is rated a 4.5 stars would be the minimum. Other than location and decent drinks at the bar, this property needs a major revamp, spare yourself the disappointment!

10

Paulina

1 Dec 2025

·

Stayed 4 nights

I absolutely loved my stay. The room was incredibly clean, the amenities were great, but what truly made the experience special was the staff. Everyone was so kind and attentive — their service really made me feel cared for. I would happily stay here again

10

Brooke

25 Aug 2025

·

Stayed 2 nights

We love staying here. Seriously the nicest most attentive staff you’ll find. The beds are comfy, the check in is quick and it’s in a great location.

10

Patrick

10 Apr 2025

·

Stayed 1 night

Excellent service from the front desk who found us a room early

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Location

Exceptionally central and walkable, across from Alameda Central and near Bellas Artes, Zócalo, and transit. The area is busy with crowds, vendors, and protests or closures at times, and a few guests felt less comfortable at night.

Related guest reviews

10

RODRIGO RAMON

2 May 2025

·

Stayed 4 nights

La atención en el check in fue muy buena y a la salida nos cuidaron el equipaje amablemente mientras paseamos en la ciudad. Está frente a la alameda, así que hay muchas opciones para comprar y comer a pie, o si no se quiere caminar, también hay muchos bicitaxis.

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10

Edwin Paul

26 Jul 2025

·

Stayed 7 nights

Great property in the downtown area. The dining options within the property are excellent, although, there are plenty of options within walking distance. The area around the hotel is always full of crowds and people at all times of the day. Despite the crowds, it never felt unsafe even at night. The hotel staff was very pleasant and accommodating. The indoor pool (heated) was nice touch and the outdoor pool is on the 6th floor, nice views and very relaxing escape.

10

Ophir

6 Apr 2024

·

Stayed 7 nights

The hotel is absolutely excellent, the location perfect for visiting historic city area and many attractions within walking distance. However, the area of the hotel is extremely busy/crowded and did not feel very safe in evening/night. Many food places around and in hotel but clearly aimed at tourists (expensive and not very good) so to find better options we uber away to other neighborhoods. Overall, if first visit and you want to be at the heart of the action, this is probably best option.

10

Dolly Anggela

22 Jan 2025

·

Stayed 4 nights

I love the hotel but not sure I would be back because of the chaos outside.

10

Leticia

5 Aug 2025

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Stayed 3 nights

It’s close to everything

10

Guadalupe Sanchez

26 Nov 2025

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Stayed 2 nights

We had a wonderful stay at the Hilton super nice and clean. Lots to do walking distance.

10

Martha

9 Dec 2025

·

Stayed 1 night

Muy buena ubicación para ir a bellas artes, con restaurantes, librerías, tiendas. Solo que en esta época hay demasiada gente por la zona.

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10

Isaura del Socorro Salazar

1 Jul 2024

·

Stayed 2 nights

Los alrededores de la propiedad desgraciadamente no se ven muy seguros y si hay alguna clase se manifestación se vuelve un caos entrar y salir de la propiedad.

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10

Israel

30 Dec 2025

·

Stayed 1 night

Great location clean rooms nice service.

10

JOSE ANGEL

10 May 2025

·

Stayed 2 nights

Excelente ubicación en el corazón del centro de la ciudad de México.

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Dining

Breakfast earns consistent praise, and on-site restaurants like El Cardenal and Sonora Prime/House Prime are popular; the bar is well regarded. Some guests cite slow service, occasional order errors, limited vegan options, monotony, or higher prices.

Related guest reviews

10

Jeanette

8 Jul 2025

·

Stayed 8 nights

The room service was good, but when we was ordering food and drinks they send me different drinks from the original order.

10

Naudy

16 Nov 2025

·

Stayed 3 nights

Room newly remodeled, spacious, clean, nice view, the staff all around the hotel wad excellent. Thent the restaurants in the hotel are delicious.

10

Juan Jose

3 Jun 2025

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Stayed 7 nights

The staff was amazing and the service in the breakfast restaurant was incredible. The waiters, especially Luis Correa made our stay enjoyable. the secnd day he already knew what we were going to ask. The food was fresh and delicious. the person preparing omelettes, was also very customer service oriented and memmorized our requests. this is one of the reasons we keep coming back.

10

Andres Augusto

17 Nov 2025

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Stayed 4 nights

The room was spotless, the concierge service was very helpful during my stay recommending places to go eat and visit. The hotel has two restaurants on the first floor that are top notch, El Cardenal and House Prime. I visited both and the food was awesome. Overall I had a great experience.

10

Ramiro

17 Sept 2024

·

Stayed 3 nights

Amazing Hotel! Excellent customer service, definitely the best! Highly recommend staying here. Has two of the best restaurants inside, Sonora Prime steakhouse and El Cardenal. The Lobby Bar amazing customer service.

8

Ben

25 Mar 2025

·

Stayed 2 nights

Very nice property. Restaurant service was very slow and not enough bottled water and no currency exchange

10

Helen

25 Feb 2025

·

Stayed 1 night

Great location although the restaurants do not offer Vegan options.

10

Samantha

21 Apr 2025

·

Stayed 4 nights

What a great hotel . Such amazing staff and the location couldn’t be better . Also the in house food options are some of the best food you’ll have in Mexico City !

10

Anna

8 Feb 2026

·

Stayed 3 nights

Hilton Reforma exceed my expectations....our room was modern, clean, spacious, and was ready upon check-in. Hotel staff was very helpful and the breakfast was delicious. It included healthy options and the bread was fresh. The gym had modern equipment and offered several equipment. I would definitely stay again.

6

Adolfo

6 Sept 2024

·

Stayed 1 night

El desayuno es monotono e insípido...

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $242	5 $242	6 $238	7 $286
8 $207	9 $481	10	11 $427	12 $979	13 $277	14 $300
15 $176	16 $154	17 $199	18 $537	19 $940	20 $368	21 $368
22 $438	23 $230	24 $229	25 $344	26 $328	27 $154	28 $186
29 $146	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
		1 $314	2 $298	3 $314	4 $230	5 $171
6 $161	7 $177	8 $177	9 $177	10 $177	11 $177	12 $177
13 $161	14 $177	15 $177	16 $177	17 $177	18 $161	19 $175
20 $173	21 $177	22 $177	23 $177	24 $177	25 $177	26 $257
27 $249	28 $275	29 $275	30 $258	31 $210

Hilton Mexico City Reforma

Prices for Hilton Mexico City Reforma

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Room, 1 King Bed, Accessible

Executive Room, 1 King Bed

Signature Room, 1 King Bed

Studio Suite, 2 Double Beds

Signature Room, 2 Double Beds

Suite, 1 King Bed

Executive Room, 2 Double Beds

Presidential Suite, 1 King Bed, Kitchenette

Business Suite, 1 King Bed

Guest reviews of Hilton Mexico City Reforma

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Mexico City Reforma

Prices for upcoming dates