Is parking available at the property?

Free self-parking is available on-site, although it is limited.

What type of breakfast is offered?

A complimentary continental breakfast is included for guests.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 12:30 AM the next day, and check-out is at 11:00 AM. Early check-in or late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

How is the location of the hotel in relation to nearby attractions?

The hotel is centrally located in Irving, just a 2-minute drive from the Irving Convention Center and 13 minutes from the American Airlines Center. Other attractions include the Toyota Music Factory (1.3 miles) and Galleria Dallas (10.7 miles).

Are children allowed to stay at the property?

Children are welcome at the property, and kids can stay for free up to a certain age.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds, and any requests for these should be made in advance for confirmation.

Best Western Plus Las Colinas Inn & Suites

What guests think

Reviews of Las Colinas Inn Irving, SureStay Collection by Best Western describe a budget stay with mixed experiences: many praise clean rooms, friendly staff, quiet stays, and a convenient location, while others report maintenance issues, odors, pests, and service lapses.

Breakfast feedback varies, with some enjoying it and others finding limited options and poor restocking. Rooms range from quiet and comfortable to dated with plumbing, TV/phone, and flooring problems, and Wi-Fi can be unreliable. Expect a no-frills stay where value and location compete with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is generally easy with plenty of spaces, though one guest noted an awkward lot. A few comments mention elevator limitations, including being small and once out of service.

Related guest reviews

10

Destiny

8 Nov 2025

·

Stayed 1 night

Easy parking , clean room, great check in and out process

10

Rebecca

22 Jul 2024

·

Stayed 1 night

It was clean, the breakfast was great, there was plenty of parking, and check in was easy, the bed was comfortable. I would definitely stay again.

8

Loretta

24 Mar 2025

·

Stayed 2 nights

the parking was great, and it was a nice quiet place. i didn't get to try the breakfast.

6

Nannette

1 Jan 2024

·

Stayed 3 nights

Low flushing toilet, slow sink drainage, one-day elevator didn't work had to walk up to third floor.

10

Christopher

14 Apr 2024

·

Stayed 3 nights

Went to see the eclipse. It's only a 5 mnute walk from the Orange DART rail line which is nice if you don't have car. The breakfasts were all very good. Nearest other places to eat are anywhere from 100 yards (one place) to half a mille as an FYI if you don't have a car. Room was nice and clean with no problems. For some reason I thought they had a pool which they don't, but you can swim at the neigboring Mariott which is 3 min walk from there. I will point out that our cab driver got all confused trying to follow his GPS using the 630 W John Carpenter Freeway address (this hotel is next to the freeway but clearly not right on the freeway), however I also think he may have just wanted a bigger fare by getting lost. If you are looking for a nice walk, head over to Jefferson Park about 0.6 miles away and enjoy the lakes and walk. Anyhow, it was a great time and thank you!

10

janelle

18 Jul 2024

·

Stayed 1 night

They had breakfast! It was nice and quiet love that the front door lock and they have to open it . Good to keep everyone safe

4

Steve

4 Apr 2025

·

Stayed 1 night

For some reason, this property is simply put, a dump. They have raked a leaf in quite a while. The inside rooms are very old. The elevator is the size of a small closet. The floors inside the rooms are uneven due to obvious water damage. The staff is friendly, but this hotel needs to be knocked down and redone. Also, it appears that there is a restaurant next-door, but it looks like it is abandoned. There are numerous broken down old cars in the parking lot with flat tires and covered in dirt, they have obviously been there for months. I’m surprised the city code enforcement has not come down and abated this property. THIS IS A DUMP.

8

Emmanuel

17 Oct 2024

·

Stayed 1 night

Great amenities. Clean rooms.

10

Frank Anthony

11 Nov 2025

·

Stayed 2 nights

Clean room and facility, perfect location, especially with the event at Levy Event Plaza was less than 10 minutes away. It exceeded our expectations and the front desk attendant, Dewey, was very accommodating!

6

Justin

26 Oct 2024

·

Stayed 1 night

Staff confused about reservation and rate from expedia. Awkward parking lot

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Cleanliness

Several guests praised clean rooms and tidy spaces, but others reported odors, dirty linens, pests, and missed toiletries restocking.

Related guest reviews

6

Ana

26 Sept 2024

·

Stayed 2 nights

La habitación se sentía un olor fuerte a humedad

Translate

6

Blake

9 Nov 2025

·

Stayed 1 night

Blankets were dirty and they don't accept all credit cards for the down payment.

2

Shannon

13 Oct 2024

·

Stayed 1 night

Room wasnt ready until 4pm. Room stunk like a whole bottle cologne. Found make up on sheet. Trash under sink. And ROACHES! Cant attach pictures 😡

10

anesia

16 Dec 2025

·

Stayed 1 night

Glad I found this hotel! Staff was very friendly lobby was nice and clean. Room was excellent . Very quiet could not hear others coming in and out of rooms. Will definitely stay again

2

Vijay

23 Nov 2025

·

Stayed 1 night

Dirty

10

Judith

2 Jan 2026

·

Stayed 1 night

Clean room

6

Sudipto

10 Nov 2025

·

Stayed 2 nights

All was good within this budget friendly options except bad smells from the floor carpet. I would recommend this property for 1/2 night stay.

2

Leora

22 Nov 2025

·

Stayed 1 night

This place is a dump. Cockroach the size of a quarter in the bathroom. Breakfast was cold coffee and stale bread. Should be condemned.

6

Ted

14 Sept 2025

·

Stayed 1 night

An otherwise excellent stay was marred by both the body wash and conditioner dispensers in the shower empty. It is pretty standard that hotels provide these items so I wasn’t traveling with either. Definitely an important oversight.

8

Baojian

29 Nov 2025

·

Stayed 1 night

Room is clean, staff is courtesy.

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Rooms

Some found rooms quiet, spacious, and comfortable, but many cited dated finishes and maintenance problems (TV/phone failures, toilet and drain issues, uneven floors). Wi-Fi reliability and in-room amenities vary, with some rooms lacking a microwave.

Related guest reviews

10

Ruben

19 Mar 2025

·

Stayed 1 night

Tho Camode would not flush good Took 3 Try’s

8

Stephen

23 Nov 2025

·

Stayed 1 night

The staff was awesome. The Hotel was quiet and the room was spacious. However, it was apparent that poor carpentry had been practiced in the renovation. However, would stay again.

10

Susan

24 Oct 2024

·

Stayed 1 night

We really appreciated the hotel when we stayed there. It was quiet & comfortable.

8

Cherry

10 Nov 2025

·

Stayed 2 nights

Clean room and courteous staff. I believe it is a remodeled hotel. It’s a short distance from entertainment, restaurants, and shopping. The complimentary breakfast had the basics. The hotel is in a safe area and had everything I needed. I’ll definitely consider staying here again. I just wish the room had a bathtub for taking a bath instead of a walk in shower. Also, the bed wasn’t too comfortable. It was a stiff spring mattress. Those aren’t ever comfy. Last but not least, the floors were wonky. The carpet was uneven and squeaked whenever I walked on it. The bathroom tile is wobbly too.

6

Nannette

1 Jan 2024

·

Stayed 3 nights

Low flushing toilet, slow sink drainage, one-day elevator didn't work had to walk up to third floor.

10

Ashley

29 Jun 2024

·

Stayed 1 night

Nice room with fridge and microwave, comfortable bed, and separate seating area with tv in the room. Staff was kind.

10

Charles

8 Apr 2024

·

Stayed 1 night

No vanity or channel guide , slight odor in room, and no microwave

6

Carl

21 Sept 2025

·

Stayed 1 night

when I checked in, I was given a room that the TV nor did the phone work, so I had to go back to the desk and get another room

4

Alexa

12 Nov 2024

·

After staying the first night, we noticed a hole under the ac window unit that was just covered with the carpet. I noticed when I walked over there and almost fell. There was a catch pan under the ac unit, so assuming there was a recent leak which destroyed the floor. It is not a small damaged area either and led up to the wall with a hole under the wall. At that point, we didn’t have time to make a big deal about it and move rooms or hotels. We told the lady at front desk when checking out and were told that they would tell the manager and the manager would call me. I never received any call, just noticed later they only charged half. The room is a literal hazard and the manager couldn’t be bothered to reach out. Not to mention the first night staying in that room, I started having a horrible allergy reaction to what I assume is mold under that floor. However, the staff at the front desk were always nice.

6

Gustavo

3 Aug 2024

·

Stayed 4 nights

As a competing hotel chain in this day and age, Wi-Fi is a must. This facility lacks a workable Wi-Fi.

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Service

Many guests describe friendly, accommodating staff and easy check-in/out, with quick room moves or fixes when issues arose. Others reported rude or unhelpful interactions, long check-in times, deposit errors, and difficulty reaching the front desk.

Related guest reviews

2

Shawn

26 Nov 2025

·

Stayed 2 nights

Good: clean and relatively new property. Bad: horrible service. A front desk lady during the night shirt was a horrible rep. It took her 45 min to check us in, when hotel was almost empty. Not only that, she charged us three times for a “deposit fee” (by mistake of course). After i disputed these overcharged fees she said i was rude and asked us to leave the place or else she would call the police. I said fine, call the police b/c i didnt break any laws. My little daughter was frightened as she thought the police would arrest us. Of course, she never called the cops (because we didn't do anything wrong), but surely ruined our stay.

8

Johnetta

20 Nov 2025

·

Stayed 2 nights

The staff was very helpful and friendly. Thank you for a peaceful stay easy checking in and out.

6

Syna

10 Nov 2025

·

Stayed 2 nights

Customer Service was a bit of a challenge during my stay. I was charged the $50 incidental deposit on two separate cards, and I’m hoping both refunds are processed quickly. It was also difficult to find the checkout time in the app or online, and even after calling the front desk several times, I wasn’t able to reach anyone. The room itself was clean and comfortable, but unfortunately, it had a strong odor when I first arrived. I ended up ordering a Bath & Body Works plug-in air freshener and a box fan through Instacart, and opened the window to help clear it out.

10

anesia

16 Dec 2025

·

Stayed 1 night

Glad I found this hotel! Staff was very friendly lobby was nice and clean. Room was excellent . Very quiet could not hear others coming in and out of rooms. Will definitely stay again

6

Colleen

31 Aug 2024

·

Stayed 3 nights

I liked the location of this hotel and it was pretty quiet. Unfortunately, the first night I arrived I saw a large cockroach right above my bed. I don't really fault the hotel, it is Texas after all and bugs are to be expected. The front desk clerk immediately had me switch rooms, however, I didn't sleep at all because we got moved to a room directly above the old room so I kept thinking the roaches would scatter after being sprayed. Probably not true but I could not get it out of my head. Then the next morning I woke up and the toilet wouldn't flush. Once again, they immediately went to fix the problem. The staff is great and attentive and I think try to do their best with an old hotel.

10

Syed

20 Oct 2024

·

Stayed 2 nights

Really helping front desk guy who assisted us each time we went up to them.

6

Kimberly

22 Sept 2024

·

Stayed 2 nights

The hotel was average. The desk staff was not welcoming or friendly on arrival. The key did not work for my door immediately, so I had to get it redone. The toilet wouldn’t flush correctly, so I had to call maintenance. It was not a good stay.

6

Carl

21 Sept 2025

·

Stayed 1 night

when I checked in, I was given a room that the TV nor did the phone work, so I had to go back to the desk and get another room

10

Frank Anthony

11 Nov 2025

·

Stayed 2 nights

Clean room and facility, perfect location, especially with the event at Levy Event Plaza was less than 10 minutes away. It exceeded our expectations and the front desk attendant, Dewey, was very accommodating!

8

TyRon

29 Nov 2025

·

Stayed 2 nights

Staff was excellent

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Location

Guests highlight a convenient, quiet, and generally safe area near entertainment and venues, with easy access to the DART Orange line.

Related guest reviews

10

anesia

16 Dec 2025

·

Stayed 1 night

Glad I found this hotel! Staff was very friendly lobby was nice and clean. Room was excellent . Very quiet could not hear others coming in and out of rooms. Will definitely stay again

6

Colleen

31 Aug 2024

·

Stayed 3 nights

I liked the location of this hotel and it was pretty quiet. Unfortunately, the first night I arrived I saw a large cockroach right above my bed. I don't really fault the hotel, it is Texas after all and bugs are to be expected. The front desk clerk immediately had me switch rooms, however, I didn't sleep at all because we got moved to a room directly above the old room so I kept thinking the roaches would scatter after being sprayed. Probably not true but I could not get it out of my head. Then the next morning I woke up and the toilet wouldn't flush. Once again, they immediately went to fix the problem. The staff is great and attentive and I think try to do their best with an old hotel.

10

Lisa

20 Oct 2024

·

Stayed 2 nights

Everything was wonderful. Very nice continental breakfast. Nice staff and great location.

8

Stephen

23 Nov 2025

·

Stayed 1 night

The staff was awesome. The Hotel was quiet and the room was spacious. However, it was apparent that poor carpentry had been practiced in the renovation. However, would stay again.

10

Susan

24 Oct 2024

·

Stayed 1 night

We really appreciated the hotel when we stayed there. It was quiet & comfortable.

8

Cherry

10 Nov 2025

·

Stayed 2 nights

Clean room and courteous staff. I believe it is a remodeled hotel. It’s a short distance from entertainment, restaurants, and shopping. The complimentary breakfast had the basics. The hotel is in a safe area and had everything I needed. I’ll definitely consider staying here again. I just wish the room had a bathtub for taking a bath instead of a walk in shower. Also, the bed wasn’t too comfortable. It was a stiff spring mattress. Those aren’t ever comfy. Last but not least, the floors were wonky. The carpet was uneven and squeaked whenever I walked on it. The bathroom tile is wobbly too.

8

Loretta

24 Mar 2025

·

Stayed 2 nights

the parking was great, and it was a nice quiet place. i didn't get to try the breakfast.

10

Christopher

14 Apr 2024

·

Stayed 3 nights

Went to see the eclipse. It's only a 5 mnute walk from the Orange DART rail line which is nice if you don't have car. The breakfasts were all very good. Nearest other places to eat are anywhere from 100 yards (one place) to half a mille as an FYI if you don't have a car. Room was nice and clean with no problems. For some reason I thought they had a pool which they don't, but you can swim at the neigboring Mariott which is 3 min walk from there. I will point out that our cab driver got all confused trying to follow his GPS using the 630 W John Carpenter Freeway address (this hotel is next to the freeway but clearly not right on the freeway), however I also think he may have just wanted a bigger fare by getting lost. If you are looking for a nice walk, head over to Jefferson Park about 0.6 miles away and enjoy the lakes and walk. Anyhow, it was a great time and thank you!

10

Frank Anthony

11 Nov 2025

·

Stayed 2 nights

Clean room and facility, perfect location, especially with the event at Levy Event Plaza was less than 10 minutes away. It exceeded our expectations and the front desk attendant, Dewey, was very accommodating!

8

Rimoun

26 Sept 2025

·

Stayed 4 nights

Good staff, convenient location

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Dining

Complimentary breakfast feedback is mixed: some found it good or great, while others encountered limited choices, stale or cold items, missing basics like butter, and slow restocking.

Related guest reviews

10

Mike

11 Jan 2025

·

Stayed 2 nights

Room.was clean maid service acceptable staff pleasant. Breakfast was great.

4

Eddie

22 Dec 2024

·

Stayed 1 night

Breakfast was very good.

6

Geanie

1 Dec 2025

·

Stayed 2 nights

I must say I was really impressed with this hotel. One of the cleanest hotel rooms that I've seen in a while... But then breakfast came around, which was bagles, bread, coffee, waffles, juice and milk. THAT'S IT! And the next day was worse because breakfast was basically the leftovers from the morning before. Staff didn't even try to restock, I had tell the front office to refill the waffle batter machine and another guest asked for more bagels at 7 am. We were there for a Judo tournament and had a long day ahead of us. Some kind of protein or fruit would've been nice

8

marcella

28 Jul 2025

·

Stayed 4 nights

The staff was wonderful at the front desk, especially Jeremy and Dale. The coffee and breakfast was good too!

8

Cherry

10 Nov 2025

·

Stayed 2 nights

Clean room and courteous staff. I believe it is a remodeled hotel. It’s a short distance from entertainment, restaurants, and shopping. The complimentary breakfast had the basics. The hotel is in a safe area and had everything I needed. I’ll definitely consider staying here again. I just wish the room had a bathtub for taking a bath instead of a walk in shower. Also, the bed wasn’t too comfortable. It was a stiff spring mattress. Those aren’t ever comfy. Last but not least, the floors were wonky. The carpet was uneven and squeaked whenever I walked on it. The bathroom tile is wobbly too.

10

Christopher

14 Apr 2024

·

Stayed 3 nights

Went to see the eclipse. It's only a 5 mnute walk from the Orange DART rail line which is nice if you don't have car. The breakfasts were all very good. Nearest other places to eat are anywhere from 100 yards (one place) to half a mille as an FYI if you don't have a car. Room was nice and clean with no problems. For some reason I thought they had a pool which they don't, but you can swim at the neigboring Mariott which is 3 min walk from there. I will point out that our cab driver got all confused trying to follow his GPS using the 630 W John Carpenter Freeway address (this hotel is next to the freeway but clearly not right on the freeway), however I also think he may have just wanted a bigger fare by getting lost. If you are looking for a nice walk, head over to Jefferson Park about 0.6 miles away and enjoy the lakes and walk. Anyhow, it was a great time and thank you!

10

Josiah

28 Feb 2024

·

Stayed 1 night

I enjoyed the room and breakfast, a great place to stay.

4

Stephen

15 Nov 2025

·

Stayed 2 nights

Everything was ok. Just the breakfast did not have a lot of options to pick from.

2

Ankur

15 Jan 2026

·

Stayed 2 nights

Breakfast didnt have butter, no attendant there to serve. The TV in the room was broken and the front desk was not courteous. They used harsh language for communication with the guest.

2

Leora

22 Nov 2025

·

Stayed 1 night

This place is a dump. Cockroach the size of a quarter in the bathroom. Breakfast was cold coffee and stale bread. Should be condemned.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $84
4 $89	5 $82	6 $82	7 $82	8 $82	9 $109	10 $109
11 $82	12 $81	13 $82	14 $82	15 $81	16 $82	17 $82
18 $82	19 $98	20 $98	21 $87	22 $98	23 $99	24 $98
25 $95	26 $90	27 $90	28 $89	29 $87	30 $97	31 $105

Su	Mo	Tu	We	Th	Fr	Sa
1 $90	2 $90	3 $90	4 $92	5 $87	6 $99	7 $100
8 $103	9 $90	10 $87	11 $90	12 $87	13 $96	14 $100
15 $89	16 $87	17 $87	18 $93	19 $90	20 $99	21 $99
22 $90	23 $90	24 $90	25 $89	26 $90	27 $100	28 $109
29 $89	30 $90

Best Western Plus Las Colinas Inn & Suites

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave (Larger Room;With Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews of Best Western Plus Las Colinas Inn & Suites

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Las Colinas Inn & Suites

Prices for upcoming dates