Hyatt Place Atlanta Alpharetta North Point Mall

No housekeeping with little more than a “sorry” and no compensation for it not being done. At 5:30 in the morning on both days the reception person was very loud in conversation with the cooks preparing breakfast. My hotel room was opposite the kitchen and was awakened much earlier than I needed Coffee in the dining area at 6:40 am was cold on both days and I had to ask the cooks to make fresh coffee Receptionist said he made the coffee at 5 am and clearly it did not stay hot

It was great. Staff was super friendly. Room was spacious. Shuttle was provided for the concert we attended. Good stay with lots near by.

I stayed for one night in business and I was impressed with the hotel. It was nice and clean and felt very comfortable. I will stay here again!

When we originally showed up at 5:00 pm the lobby was packed with other people. They looked miserable and like they had been there a while. We kept hearing people asking others “did they even give you a refund” we knew immediately something’s going on. We didn’t have time to wait to check in so we left and went to dinner and our concert. We tried calling to check in before we lost the reservation, that I had already been charged for. We kept getting the run around. Fast forward to close to 11:30 , we show up to check in and there are still issues. The man at the front desk was very short and wouldn’t give any reasons as to why we had no room to stay in. And tells us that we can just walk to Aloft “just out here” pointing outside. And hands me a paper with some of my info. And the paper stated Hyatt would take care of the room charge to a certain amount , since they had already charged my card at the Hyatt. But he left the amount blank. So instead of being charged for just the one room charge, I now have two room charges on my card. And honestly I think both rooms should have been compensated. At the end of the night, we had a place to lay our heads, but it was not a great experience at all.

Yes