Holiday Inn Express Phenix City-Fort Benning by IHG

Friendly and helpful staff, good breakfast, clean rooms and comfortable beds. The A/C in our room did not work very well but still did OK to keep us satisfied. The pool was not as clean as it could be hence the 4 stars and not 5.

Neat and clean. Very friendly and helpful personnel. Pool is a plus. Room was very adequate for our needs. Access from highway is somewhat convoluted. Somewhat inconvenient to have to go to another floor or the lobby to get ice and/or vending machine.

The room was clean the staff was great and it was plenty of parking.

The night desk clerk was just the best! I was in town for my son’s Turning Green ceremony at Ft. Moore. Tbh there aren’t a lot of nice places to stay within 15 minutes of the base. I highly recommend staying here. I felt very safe while I was there even though it feels a little isolated at night. The parking lot is monitored and very well lit. The hotel is close to base and, contrary to what you might hear, your new soldier is allowed to stay in Alabama. They just aren’t allowed to be farther than a 50 mile radius of the base. I am so pleased with my choice of hotels! The beds! OMG! The pillows!! OMG!! My room was clean and so comfortable. Applebee’s is just a little ways down the road and Door Dash delivers! My son just wanted to chill and eat the whole weekend. LOL! There is a pool, but we didn’t use it, because the weather was rainy when we were there. There is a great breakfast if you don’t sleep in. There is also a fitness center if you want to put in a few reps. The staff is great, I felt safe, it is clean and comfortable!

We chose this hotel because it has decent reviews online. We came down to see our son graduate from Ft. Moore. First impression, it is difficult to get to from the light and there’s a sketchy used car dealership next to it. The lady at the front counter was nice. We were given a room on the 3rd floor. The key card would not work on the door lock. There was no light at all. So, we get back on the elevator to go down and the elevator does not move at all. I pushed the button to open the door again and it was stuck for like a good couple of minutes. Thankfully, it opened and we were able to get off the elevator. We took the stairs down to the front desk and asked for a room on the 1st floor. The lady at the front desk obliged. The room on the 1st floor was dirty and smelled like urine. We were upset and left. I contacted the front desk requesting a refund since we were not staying. The lady said that she would work it out with Expedia, since we booked through them. I contacted the Expedia Travel Agent, she contacted the hotel and they denied my request. I couldn’t believe that they denied my request after all of that. I DO NOT RECOMMEND THIS HOTEL!

Big, clean, well appointed rooms, convenient location, free parking, breakfast included, excellent staff

Not enough parking, side door sidewalk full of ants.

Construction was going on with the the floor I was assigned. Room did not smell clean.

Staff was great. Doing a renovation. Room was infested with roaches.

No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.

Checked in and lady at desk was great. Got to the room and there was a live bug on the pillow. We left immediately.

We were put in a handicap room next to the side exit door, which was quite loud in the entire night. Also, the seat in the shower had mold underneath it, and when we entered the room, there was a lizard on the bed.

Breakfast and cleanliness weretip notch

Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.

Construction was going on with the the floor I was assigned. Room did not smell clean.

My stay was great. The room was clean and comfortable and the staff were helpful and friendly.

Parking was the best thing only. Had 2 rooms floor was dirty. Water never got hot. Room 1 reach on walls. Room 2 roach on bed. Holes in ceiling . The other guest was grilling outdoors with their car radio blasting music.

Staff was great. Doing a renovation. Room was infested with roaches.

I love the girl at the services desk super nice, very friendly, make you feel very welcome. I love immediately you get in smell so clean the lobby and the room it was very clean

Clean and quiet. Excellent staff

Adjoining rooms. The family with young children on the other side of the door screamed and yelled for 4 hours, then left for an hour for dinner & came back and screamed and yelled till 3am.

Breakfast crew was amazing. Didn’t like the the AC only turned down to 68. Check in was a breeze. Very clean.

Comfortable beds, hot water, plenty of space for our family of 5

The staff was excellent, especially Pam, who worked the breakfast area. I have never seen anyone who enjoyed their work more than her. She sang beautifully while stocking the condiments, and spoke to each of us personally, thanking us for our business. The hotel was clean and well kept. The only complaint I have is that we could not adjust the temperature in our room because the controls were locked. The thermostat said that it was set on 68 degrees, but it was much hotter than that in our room. It was very difficult to sleep because we were uncomfortably warm. I ended up buying a small fan and setting it on the nightstand to circulate some cooler air. I’ve never stayed in another hotel where we had absolutely no control over the temperature in our room.

Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.

hotel was clean and updated very nice breakfast - much to choose from not just cereal and toast/donuts very nice comfy rooms - plenty big we had a full couch / bed with two queens lots of room lots of hot water and just a nice hotel

Big, clean, well appointed rooms, convenient location, free parking, breakfast included, excellent staff

Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.

No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.

The fridge in my room sounds like ticking clock/bomb!

The staff was friendly and helpful. Hanna at the front desk was always helpful and welcoming. Breakfast even had a singing staff member which we liked. Good size room convenient location to many areas of interest and restaurants nearby. I recommend

Great staff, clean place and great pool. Only downside is I had to book another night to check out later because they latest they gave me was 12:30.

I wasn't able to go on my trip. I am a lineman and I was called in for storm. I was unable to get anyone from the hotel to return my email and hotels.com wouldn't refund my charge. I lost the money and was unable to visit

I loved the hotel. The staff was great and the breakfast was even better.

Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.

The gentleman at the front desk staff not willing to assist us after we had extended our stay the night before. He wanted us to change rooms and we explained the night before we were told we could stay in the same room. He then told us basically to go and find a different hotel which we did.

We had the best breakfast, the food was excellent! Also, the breakfast attendant Pamela was outstanding!! We feel that she went above and beyond the call of duty to make sure that we had a great breakfast and she was very friendly!! Pamela is a very dedicated employee and she made us feel very welcome! This is our first time to visit Alabama. The Holiday Inn Express was very clean everywhere!! The room was spotless and the King size bed was sooo comfortable!! We were also very impressed with the Manager Casey. She was very friendly and knowledgeable! We definitely will stay here again!!

All great except having to book another night to get late check out past 12:30pm.

You have one bright and amazing employee, Pam! She absolutely made my day with her music, kind heart, beautiful voice, and good food. Everyone should strive to be like Pamela!

Staff is very friendly. Hotel is very clean.

The property was clean quiet and felt safe The staff wet above and beyond and very friendly. I stayed here alone the property was clean and very accommodating best in its area for sure.

Neat and clean. Very friendly and helpful personnel. Pool is a plus. Room was very adequate for our needs. Access from highway is somewhat convoluted. Somewhat inconvenient to have to go to another floor or the lobby to get ice and/or vending machine.

Hotel itself was nice however the location wasnt the best. I booked it on short notice so my fault on that. And although not very far, no restaurants and such nearby.

Perfect for for my stay, staff was was very friendly and it’s a very nice hotel. Only drawback was there are not many dining options very near.

The night desk clerk was just the best! I was in town for my son’s Turning Green ceremony at Ft. Moore. Tbh there aren’t a lot of nice places to stay within 15 minutes of the base. I highly recommend staying here. I felt very safe while I was there even though it feels a little isolated at night. The parking lot is monitored and very well lit. The hotel is close to base and, contrary to what you might hear, your new soldier is allowed to stay in Alabama. They just aren’t allowed to be farther than a 50 mile radius of the base. I am so pleased with my choice of hotels! The beds! OMG! The pillows!! OMG!! My room was clean and so comfortable. Applebee’s is just a little ways down the road and Door Dash delivers! My son just wanted to chill and eat the whole weekend. LOL! There is a pool, but we didn’t use it, because the weather was rainy when we were there. There is a great breakfast if you don’t sleep in. There is also a fitness center if you want to put in a few reps. The staff is great, I felt safe, it is clean and comfortable!

The nicest property we could find in city. But the location is sketchy at best. There is police car permanently parked out front to deter crime. Front doors lock at 8:45 and you have to be buzzed in because of the crime.

It was close to fort Benning

The property is near every thing. It is clean and the staff friendly.

Very clean and centrally located.

it was a comfortable stay. The staff was super friendly and helpful. It was a great location and easy to access to the highway. I would definitely stay there again.

Breakfast crew was amazing. Didn’t like the the AC only turned down to 68. Check in was a breeze. Very clean.

Property was clean and good breakfast would recommend.

I loved the hotel. The staff was great and the breakfast was even better.

We had the best breakfast, the food was excellent! Also, the breakfast attendant Pamela was outstanding!! We feel that she went above and beyond the call of duty to make sure that we had a great breakfast and she was very friendly!! Pamela is a very dedicated employee and she made us feel very welcome! This is our first time to visit Alabama. The Holiday Inn Express was very clean everywhere!! The room was spotless and the King size bed was sooo comfortable!! We were also very impressed with the Manager Casey. She was very friendly and knowledgeable! We definitely will stay here again!!

The breakfast host Mrs Pamela was AWESOME!! POOL was good ....

We only spent one night but the clerk at the desk was very friendly, the beds were very comfortable and breakfast was good

The water never got hot in the shower, the shower curtain bar broke & water flooded on the floor, noisier than other visits, breakfast staff dropped platter of omelets on the floor & put the ones that didn’t fall off the platter in the serving dish… yuck! Needless to say, I didn’t eat breakfast at the hotel.

Clean and well maintained. Staff courteous and prompt. Very popular. Good breakfast

You have one bright and amazing employee, Pam! She absolutely made my day with her music, kind heart, beautiful voice, and good food. Everyone should strive to be like Pamela!

Breakfast lady was really nice