Name: Holiday Inn Express Hotel & Suites Carlsbad by IHG
Address: 2210 I West Pierce, Carlsbad, New Mexico, United States of America, Carlsbad, Carlsbad North, US
Price range: US$149–US$306 per night
Rating: 8.4

What guests think

Across recent reviews, Holiday Inn Express Hotel & Suites Carlsbad by IHG is praised for clean rooms, comfortable beds, friendly staff, and a solid hot breakfast, with many guests also enjoying the indoor pool and hot tub.

However, recurring complaints mention traffic noise in roadside rooms and occasional maintenance issues, including elevator or laundry outages and in-room problems like TV, heating, or window blinds. The location is convenient for dining and area attractions, though the surroundings are commercial and some found the caverns drive longer than expected. A sensible option for travelers passing through or visiting the Caverns.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight the indoor pool and hot tub, and mention ample parking. Some report maintenance issues such as a broken elevator, laundry machines out of order or lacking quarters, and an occasionally cool hot tub.

Related guest reviews

4

Yancey

18 Mar 2024

·

Stayed 1 night

Attendant at front counter upon check-in was not friendly and didn't provide needed information without being prompted, and overall was unhelpful. Laundry dryers in the laundry facility were out of order and were needed during our stay. The breakfast was great and the staff in the morning was much more friendly and accommodating. The beds were very comfortable.

10

Roberto

4 Jun 2023

·

Stayed 1 night

We were greeted in a friendly professional manner and all questions asked were answered in a clear and concise manner. When we needed something the front desk was quick to provide it. The pool was clean and clear.

10

Cassandra

27 Oct 2024

·

Stayed 1 night

Enjoyed the stay. Love our suite for the family. Little disappointed that the “hot tub” was room temperature at best. But the shower/bath in the room was nice and hot! Good breakfast and service!

10

Haydee

27 May 2025

·

Stayed 1 night

Our room was clean and the beds are super comfortable. We went to the pool and spa and it was clean too. My family and I will definitely stay here again!

10

Mariela

15 Dec 2024

·

Stayed 1 night

Facil y rápido ningún inconveniente picina y spa techado muy agradable

Translate

10

Valerie

8 Sept 2023

·

Stayed 1 night

The hotel was clean the staff is nice and the breakfast was good The pool was great

8

John

10 Mar 2023

·

Stayed 2 nights

Plenty of parking, adjacent to an older shopping mall, most dinning option required driving several blocks

10

Oscar

16 Aug 2025

·

Stayed 1 night

Inside pool is excellent very clean also the hot tub pool is a plus!

6

Michael

14 Dec 2024

·

Stayed 2 nights

Elevator broken

8

d

12 Dec 2024

·

I liked the large room. The room was clean . The elevator was broken we had a second floor room. From their we drove to carleabed caverns it was not close. The breakfast was big .

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns consistent praise across rooms and public areas. A few guests reported lapses such as stained sheets, bathroom wear, trash left in halls, or even a bed bug claim.

Related guest reviews

8

Jasmine

27 May 2025

·

Stayed 2 nights

It was really nice but the sheets were stained and looked dirty and the floors were dirty and sticky my sandals kept making sticky noises while I walking around but I did like that they provided full big bottles of all hygiene stuff like lotion body wash and shampoo and conditioner

10

Karen

17 Mar 2023

·

Stayed 1 night

This was an enjoyable stopover. Clean room, comfortable bed , and a well kept property.

10

Glenda

6 Feb 2024

·

Stayed 1 night

Very clean breakfast was great

10

Alex

5 Aug 2025

·

Stayed 2 nights

Excellent place to stay. Close to Carlsbad Caverns and dining options. Hotel was clean, staff was friendly and the room was sclean. I would stay here again.

2

Antonio

31 Jul 2025

·

Stayed 2 nights

There was bed bugs I called front desk to request a refund and she pretty much said not true

10

Chelsie

28 Jan 2023

·

Stayed 1 night

Hotel was very clean and well-maintained. Coffee was surprisingly good and available throughout the day and night. Room was comfortable and clean.

6

Anthony

7 Apr 2024

·

Stayed 1 night

We checked in and found our room had not been serviced. It was a mess. They upgraded us to a suite at no extra cost, but it was a hassle to move our bags to two different rooms. Breakfast was 'ok', but the juice machine was broken.

4

Sue

27 Mar 2023

·

Stayed 2 nights

Restaurants were located fairly nearby and the breakfast selection provided was standard fare. Breakfast area was clean and staff alert to needed replenishment. No one in my party, not even the 10 year old, wanted to shower in that bathroom. Towels were thin and threadbare, caulking in poor shape and corners full of dirt.

10

Sara

11 Jun 2025

·

Stayed 1 night

Very clean and very friendly staff!

4

Jordon

10 Apr 2023

·

Stayed 1 night

We had room 321, and it had some problems… The shower faucet dripped all night long and by morning was a constant stream. The shower itself sound as if we were going to go through it. It creaked and cracked and popped. I’m an average person and it sounded terrible. The phone was blinking about messages and when tying to clear them they wouldn’t go away. When we arrived there around 4pm there were bags of garbage near the elevator leaking on the floor what looked like coffee, we left and went exploring and when coming back around 8pm the bags were still there with an even larger puddle underneath them. The heater in our room also was very loud and made noise all night long. This hotel seems to have some lack of maintenance, or needs and overhaul.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious with many noting great sleep and comfy beds. Some guests experienced street noise in road-facing rooms and occasional in-room maintenance issues, including HVAC or TV problems, loose windows, or broken blinds.

Related guest reviews

6

Domingo

12 Apr 2024

·

Stayed 1 night

The bed was hard and hurt my hips, I tried but couldn’t get comfortable and lost sleep

8

Stevie

7 Dec 2025

·

Stayed 2 nights

Only downside was the heater didn’t work in the room and cable was limited to only 8 channels needed to be serviced

8

MARK

18 Dec 2022

·

Stayed 1 night

Check in was friendly and professional. Room was clean and spacious. Bed was comfortable.

10

Paul

19 May 2024

·

Stayed 1 night

The only thing we didn’t like was that it was very noisy, we could hear the vehicles driving by, very loud. We thought the window was open.

10

Caroline

14 Jan 2025

·

Stayed 1 night

I slept great. Great service

10

nitin

29 Dec 2025

·

Stayed 1 night

Great room and service was awesome.

6

Andrew

16 Jun 2023

·

Stayed 1 night

The window in our room was loose it rattled. Went down to the front desk and they were kind enough to give us another room. The blind was permanently down. It was broken. No motor to raise the blind.

8

Carlos

2 Jan 2023

·

Stayed 1 night

Clean, comfortable beds

6

Kathleen

15 Apr 2025

·

Stayed 1 night

Staff was nice and helpful, room was clean. But our room was on the side of the building that was close to a busy street. A traffic light was next to the hotel entrance. Cars revving up when the light turned green made our stayvery noisy, all night.

4

Jordon

10 Apr 2023

·

Stayed 1 night

We had room 321, and it had some problems… The shower faucet dripped all night long and by morning was a constant stream. The shower itself sound as if we were going to go through it. It creaked and cracked and popped. I’m an average person and it sounded terrible. The phone was blinking about messages and when tying to clear them they wouldn’t go away. When we arrived there around 4pm there were bags of garbage near the elevator leaking on the floor what looked like coffee, we left and went exploring and when coming back around 8pm the bags were still there with an even larger puddle underneath them. The heater in our room also was very loud and made noise all night long. This hotel seems to have some lack of maintenance, or needs and overhaul.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, with quick assistance when issues arise. A few reviews note check-in delays or an unhelpful attendant, and some felt concerns weren't handled well.

Related guest reviews

10

Jessica

12 Mar 2023

·

Stayed 2 nights

I stayed for 2 nights and all of the staff members I encountered were so kind and helpful. The hotel was very clean, both the public areas and room. Great stay!

4

Yancey

18 Mar 2024

·

Stayed 1 night

Attendant at front counter upon check-in was not friendly and didn't provide needed information without being prompted, and overall was unhelpful. Laundry dryers in the laundry facility were out of order and were needed during our stay. The breakfast was great and the staff in the morning was much more friendly and accommodating. The beds were very comfortable.

8

Valerie

27 Mar 2023

·

Stayed 1 night

Stay was great except for the fact that we got there at 3 to check in and they didn’t have our room ready until almost 5 and that was because I went and complained again.

10

Steven

6 Feb 2023

·

Stayed 2 nights

The stay was amazing. I booked via hotels.com and upon check in no issues. The room was clean and the stay was a family vacation. The room had a pull out coach and staff happily provided a clean bed set upon request. The breakfast was self serve and amazing. My family got full and that’s no easy feat especially with pickey eaters. The room was cleaned when we were out and about…rooms were quiet pool was awesome and even got some PT in the am small gym on site. Overall stay was good, breakfast was good, amenities were good, parking was good, no issues very clean. I will stay again if I visit again.

10

Claudia

24 Jun 2025

·

Stayed 1 night

The staff in this hotel is friendly, they care! Would come back to this hotel.

10

Brianna

30 Jun 2024

·

Stayed 2 nights

It was very good my only issue was late check in time took an hour after check in time to get us a room

10

Jennifer K

23 Dec 2022

·

Stayed 1 night

The staff was so helpful and friendly. Thank you for a great experience.

2

Antonio

31 Jul 2025

·

Stayed 2 nights

There was bed bugs I called front desk to request a refund and she pretty much said not true

10

Roger

23 Nov 2025

·

Stayed 1 night

Desk staff was geeat and very helpful.

10

Davina

15 Oct 2023

·

Stayed 1 night

Very nice staff!

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AI-generated summary based on recent guest reviews

Location

Convenient for the Carlsbad area with dining and shopping nearby; some mention proximity to Carlsbad Caverns, though others found the drive longer. Road-facing rooms can pick up traffic noise, and the surroundings are largely commercial.

Related guest reviews

8

Ryan

5 Jan 2025

·

Stayed 3 nights

Staff was nice but a bit indifferent about the issues with the breakfast. Ran out of many things over the course of our 3 night stay. Pool and hot tub were nice (pool was pleasantly warm) and the kids loved it! Close walk to the movie theater for 1 of our nights. We were in the end close to the road where a lot of wanna-be badasses loved to rev their low end muscle cars.

8

Joleen

1 Mar 2023

·

Stayed 2 nights

Our stay here was nice. The room was cleaner than the common areas of the hotel. Location was a little outside the heart of Carlsbad, but everything was just a few minutes away. Would stay again.

10

Donald

22 Dec 2023

·

Stayed 1 night

food close

8

DINA L

20 Mar 2023

·

Stayed 1 night

Good property. Close to eating options.

10

Alex

5 Aug 2025

·

Stayed 2 nights

Excellent place to stay. Close to Carlsbad Caverns and dining options. Hotel was clean, staff was friendly and the room was sclean. I would stay here again.

10

G

9 Aug 2024

·

Stayed 1 night

This place was great, I rarely give a 5 star review, but I've had some 1 star reviews on the past couple of hotels, this place was nice from the check-in process, our room was clean, and the pool and hot tub was great, the breakfast was very good and hot food was served with plenty of options. We were within walking distance of a few restaurant options, I'd stay here again. I recommend this hotel.

8

John

10 Mar 2023

·

Stayed 2 nights

Plenty of parking, adjacent to an older shopping mall, most dinning option required driving several blocks

8

Sara

5 Jul 2023

·

Stayed 2 nights

We stayed to visit Carlsbad Caverns. It was fine just not much in the town itself.

8

d

12 Dec 2024

·

I liked the large room. The room was clean . The elevator was broken we had a second floor room. From their we drove to carleabed caverns it was not close. The breakfast was big .

10

Michael

20 Jul 2024

·

Stayed 2 nights

Nice, quiet hotel. Good location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as good with plenty of options. A few guests reported shortages during busy stays or beverage issues, such as a broken juice machine or limited free juice.

Related guest reviews

10

Eva

27 Jul 2025

·

Stayed 1 night

Excellent hotel, clean, comfy, great breakfast. Super nice service. Great option. We return definitely. A+

8

Ryan

5 Jan 2025

·

Stayed 3 nights

Staff was nice but a bit indifferent about the issues with the breakfast. Ran out of many things over the course of our 3 night stay. Pool and hot tub were nice (pool was pleasantly warm) and the kids loved it! Close walk to the movie theater for 1 of our nights. We were in the end close to the road where a lot of wanna-be badasses loved to rev their low end muscle cars.

6

Kayla

24 Nov 2025

·

Stayed 1 night

The front desk staff were very friendly and accommodating. TV service didn’t work for the Disney channels and the pull out bed cut my son’s leg due to sharp wires. Juice was available for purchase in the morning so only water and coffee were free.

10

Dennis

27 May 2025

·

Stayed 5 nights

A very well kept facility! Staff are friendly and helpful. A good breakfast and plenty of parking. Nice job!

10

Diane

5 Nov 2023

·

Stayed 2 nights

Rooms were clean and in good condition. Breakfast was good. Didn’t have time to use pool or workout room but both looked nice

8

Alissa

25 Mar 2025

·

Stayed 1 night

Very clean. Met expectations. Beds/pillows were very comfortable. Breakfast was very good with lots of options.

10

Valerie

8 Sept 2023

·

Stayed 1 night

The hotel was clean the staff is nice and the breakfast was good The pool was great

10

G

9 Aug 2024

·

Stayed 1 night

This place was great, I rarely give a 5 star review, but I've had some 1 star reviews on the past couple of hotels, this place was nice from the check-in process, our room was clean, and the pool and hot tub was great, the breakfast was very good and hot food was served with plenty of options. We were within walking distance of a few restaurant options, I'd stay here again. I recommend this hotel.

6

Anthony

7 Apr 2024

·

Stayed 1 night

We checked in and found our room had not been serviced. It was a mess. They upgraded us to a suite at no extra cost, but it was a hassle to move our bags to two different rooms. Breakfast was 'ok', but the juice machine was broken.

10

Vicki

9 Mar 2023

·

Stayed 4 nights

Excellent staff. Good breakfast. Very clean hotel. Enjoyed our stay!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$149
February	US$157
March	US$193
April	US$185
May	US$180
June	US$158
July	US$151
August	US$168
September	US$200
October	US$185
November	US$164
December	US$143

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $267	17 $181	18 $161	19 $162
20 $159	21 $244	22 $258	23 $253	24 $242	25 $182	26 $191
27 $154	28 $253	29 $295	30 $226

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2 $149	3 $164
4 $170	5 $244	6 $298	7 $289	8 $204	9 $191	10 $191
11 $178	12 $287	13 $306	14 $282	15 $198	16 $189	17 $168
18 $181	19 $260	20 $296	21 $269	22 $188	23 $185	24 $180
25 $189	26 $246	27 $274	28 $249	29 $185	30 $174	31 $176

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Studio Suite, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility)

Studio Suite, 1 King Bed

Room, 1 King Bed (Leisure)

Room, Accessible (Mobility)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Carlsbad by IHG

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Prices for upcoming dates