Motel 6 – Lakewood, CO

First of all they did not have a room when I arrived and also told me that my card was declined by hotels.com which I new was not right. After chatting with a rep from hotels.com which I had to do standing at the check in window where there are no chairs (I am disabled and have the use of only one hand) the clerk finnaly said something in not very good English and handed me a key thru the slot in the window. I went to the room which had no tv, no towels and the heat/ac did not work. I was exhausted from the day so I played down on one of the beds and tried to rest for a while. There was all kinds of commotion going on in the parking lot so that did not work. Finnaly I just got back in my car and drove on to the place where I had a meeting and napped in my car until time to see who I was there to meet. I stay in a lot of hotels and honestly I have never experienced anything like this before. Especially when I booked through this website. I have not looked yet to see how much I was charged or anything like that and it really does not matter. That particular hotel should not even be a option on the web site, I do not know how a hotel gets listed here but I would suggest that they do a better job of selecting the properties they list. I have 25+ years in the hotel and hospitality industry and I have never seen a property so poorly managed and maintained and still be allowed to have a license to operate. There is clearly a breakdown somewhere in the system.

I would say that for a low priced, budget person it was whats to be expected. All though cost of living, In the Denver Area is higher than average. So this means the rooms are Costing more for All. Thank you for tIm going Hope your ok and jsbetthauser

It was almost clean there was a few spots in the bathroom by tolier. We had no towels in our room, not even a hand towels to dry our hands

Nice front desk Gal Norma checked me in room had a few things wrong Bathroom light didn't work and there was missing lamp shades and heater was a bit noisy other than that not bad.

The room I ordered had a refrigerator and microwave. What we did not get was no refrigerator no microwave and no towels we were also got to the room and the bathroom light did not work I told Steph and they said they would have maintenance out tomorrow to fix it then tomorrow came and no one fixed it and I asked about towels and they said we had to wait till 2:00 p.m. to receive them and we were out and about and never had any towels dropped off for were told about it maintenance never came to fix it light it was never offered and another room staff was pretty rude they said that all the lights were out in most of the bathroom so it wouldn't be a point to change rooms that was pretty unsatisfied with our stay and it was not ideal especially trying to shower in the dark very dangerous. Not getting towels had to use their own no good customer service I mean I shouldn't have to go down and get my own towels every time at a certain time of the day when I was prepare to just have fully stocked towels and at least have the courtesy of staff to drop some off or offer some kind of kind of communication about also the lighting let alone the towels. I am very disappointed in this stay and I bought a bunch of food before I came and we had no refrigerator or microwave to use it so it all basically went bad and that was a waste of money. And the customer service I received was the bare minimum and seem to always have an attitude when asked about anything.