Name: Candlewood Suites NYC -Times Square by IHG
Address: 339 West 39th Street, Garment District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$211–US$857 per night
Rating: 8.08

What guests think

For a NYC hotel near Times Square, Candlewood Suites NYC -Times Square by IHG earns praise for friendly staff, convenient walk-to-everything location, and in-room kitchens that help with budgets and longer stays, offering solid value for many travelers.

Many note easy access to the subway, Port Authority, Penn Station, and Broadway, though the surrounding blocks can feel gritty. Rooms are often spacious for NYC and the kitchenettes are handy, but decor feels dated, temperature controls or Wi-Fi can be finicky, and noise varies by floor. Recurring frustrations include one elevator often out of service, limited housekeeping (weekly unless requested), and occasional maintenance or cleanliness issues. Expect a practical, budget-friendly base with useful extras rather than a polished, full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Frequent elevator outages caused long waits across many stays. Useful extras include free self-service laundry, a small gym, lobby coffee/iced drinks, and valet parking (often pricey with no in/out).

Related guest reviews

10

Adrienne

19 Jun 2025

·

Stayed 4 nights

Staff were very helpful and prompt with requests for additional towels and other provisions . The free washing machines and dryers were a huge bonus

10

Susan

19 Jun 2025

·

Stayed 10 nights

In-room kitchens, onsite gym and guest laundry - perfect for our 10-day stay.

10

Jack

11 Jun 2025

·

Stayed 4 nights

It was a very convenient location, very close by the Lincoln tunnel. Very easy to get to, park, and let the valet take care of the rest. Hotel was very clean, only complaint was with 32 floors there was only 1 of the 2 elevators working. However they were working to fix it so if you just planned an extra couple minutes to get up/down, it didn't affect you much. I would 100% stay here again.

6

Patricia

9 Jun 2025

·

Stayed 2 nights

The lock to my room had to be rekeyed before I could get in and thankfully, the engineer came quickly to do that, but only one working elevator made it take longer because the wait for the elevator was often 10+ minutes. Also, the day I checked out, the elevator was constantly full when I finally came to my floor, so I walked 13 floors lugging my bags and then the clerk was not at the hotel and I had to wait again. It took me 30 minutes to check out of the hotel.

2

Mary Louise

9 Jul 2025

·

Stayed 2 nights

It is a very tall hotel and only one elevator worked - waited for 15 minutes usually - I was on the 30th floor. I was basic and clean but the area is not good for visitors…it’s a bit rough (I lived in NYC). Staff were kind but the elevator had been out for days…

10

Jay

26 Jul 2025

·

Stayed 2 nights

The hotel is in walking distance of many activities and restaurants. The valet service makes things so much easier if you have your car. Although there’s no in and out privileges for it, it still beats city parking lots. This way you’re not dragging your luggage through the city. The room was very clean and organized.

10

Joy

11 Mar 2025

·

Stayed 4 nights

I had a fabulous time!! I have no complaints!! The entire stay was one of my best experiences in Manhattan. I especially enjoyed the free washer and dryer. That was so wonderful to get to clean my clothes so easily, while traveling. I also used the stovetop to cook, which worked great. I am thoroughly satisfied and will return in the future!!

10

Doug

15 Oct 2025

·

Stayed 3 nights

This was a great value and a great hotel. I really appreciated the kitchenette as I didn't want to eat in expensive restaurants all the time. I was surprised to have housekeeping service every day, although it wasn't necessary. The room was spacious and I enjoyed the comfy recliner after a day of walking the streets of the city. The only disappointment was an elevator took a while to get to your floor. A maintenance team worked on it for a few days and had it fixed by the time I left. Kudos to the friendly and accommodating staff, who texted you daily to make sure that your stay was going smoothly. The muffins and cookies were a tasty bonus. I would absolutely book this hotel again.

8

Armando

31 May 2025

·

Stayed 2 nights

We were told the hotel had parking availability. We found out, upon arrival, it was a valet service at a hefty rate with no in and out option. Only one elevator working most of the time, very slow, and a long wait. Only six people allowed at a time, and there were lots of people waiting in a long line. We will not be going back to this hotel.

8

Aileen

6 Oct 2024

·

Stayed 5 nights

Super pleasnt staff. Lots of small extras like water, coffee, hot chocolate and small treats. So convenient to mid and uptown, as well as to transportation downtown. Nice little kitchenette area. Huge TV. Elevator broke down a lot. A few small maintenance updates needed but overall a very good hotel.

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Cleanliness

Feedback is mixed: many found rooms clean, but others reported maintenance and hygiene issues such as mold, pests, stains, and worn finishes. Housekeeping is not daily, which some guests disliked.

Related guest reviews

10

ciara

29 Aug 2025

·

Stayed 2 nights

I liked how close the hotel was to many popular sightseeing areas. The staff was very nice and the room was spacious and spotless. Overall, I had a wonderful stay and would consider staying here again.

8

Charles

4 Jun 2025

·

Stayed 2 nights

The room was spacious and even though we didn’t use the cooking equipment it was nice to have them. We did have a roach in our room the day we left.

4

Nina

7 Nov 2025

·

Stayed 1 night

The room was incedibly small for the price I paid. The shower was moldy and damaged and it was either too hot or too cold no matter the seeting we put the tempature.

4

Amanda

30 Jul 2024

·

Stayed 4 nights

I’ve seen some pretty good reviews so I booked with confidence however, my room had a huge roach in there, the blankets had residue from previous guests, the air blowing from the ac smelt off. About $1k down the drain! Pretty disappointed overall. The people at the front desk were always kind atleast.

2

Isabel

1 Sept 2025

·

Stayed 2 nights

We checked in for a two night stay and ended up leaving early. They shoved us into the back room on the first floor. One of three rooms behind the desk and the lobby and it was so loud. The window in the room looked into a supply room had people banging around at all hours of the night. The microwave was missing, fridge was practically unusable, the door was shaky and didn’t latch well. It was so unsafe. The shower barely worked. Worst of all we found a cockroach in our room. We checked out early but they still charged us for any random fee they could. “Recreation fee”, etc. I never leave reviews. But this was the worst experience we’ve had. I am glad they at least refunded us for the night we didn’t stay there but didn’t return any taxes or fees. It unfortunately ruined our trip. If I were to do it again, I would spend a bit more money for something way nicer. Even though we thought we did spend a lot. Almost 1,000 for two nights is insane.

10

Carolyn

9 Aug 2025

·

Stayed 2 nights

Hotel was clean. Quiet and comfortable. In a good location.

8

Monica

5 Aug 2025

·

Stayed 3 nights

Close to everything but room needed to be cleaned better.

4

Taylor

25 Jan 2025

·

Stayed 3 nights

There were blood stains behind the curtain that I did not find until the day I was leaving. I can only imagine what else in the room they did not clean or skipped procedures.

10

Paola

21 Oct 2025

·

Stayed 3 nights

Clean room

6

Santhosh Kumar

22 Aug 2025

·

Stayed 4 nights

Not worth the money except for proximity to the downtown.. The rooms are shabby and old.. Bathrooms are rusty..

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Rooms

Rooms are generally spacious for NYC and include kitchenettes with full size fridges, but decor is dated. Noise and views vary, and some note finicky temperature control or limited TV/Wi-Fi.

Related guest reviews

8

Jack

25 Nov 2024

·

Stayed 1 night

Noisy at night but it was a great location.

10

Kelly

28 Jul 2025

·

Stayed 4 nights

Convenient location, we walked or rode the subway everywhere. They had water in the lobby since it was hot. We had a kitchenette but chose to eat out. The room had a small recliner which was perfect for relaxing. I paid extra for a higher floor but all you could see were bricks and windows from the hotel next to us so it was wasted money.

8

John

17 Aug 2025

·

Stayed 8 nights

Not bad value for money in New York which is just super expensive from a UK Pound point of view. Staff work hard and are friendly but hotel is getting a little worn . We were allowed an early check in and late check out which was good. Bedrooms are decent size and have a bath and kitchenette. Double glazing does not keep out traffic noise and constant sirens. Lift buttons don’t light up and bath plug doesn’t work. Lacks enough cooking implements to do much cooking. Bed linen and pillows are lovely and soft. Aircon is highly effective but noisy. Gym is smallish and in basement. Lauderette is free to use and a plus. Reception area is pleasant and has free drinks and treats which is good after a long day dodging traffic on the mean streets. This area of Midtown had its fair share of vagrants but most are not aggressive . There is a constant stink of skunk cannabis on the streets. Hotel is well located and just minutes from subway at 42nd Street and Time Sq. might we worth spending a little more because everything is so expensive anyway .

8

Michael

7 Jan 2025

·

Stayed 3 nights

The room and staff were excellent and the room had plenty of amenities such as a refrigerator, microwave, a burner and plenty of dishes and silverware. However, it was almost impossible to get a steady temperature in the room. Either too hot or too cold. Also, the hot water in the shower took forever to get hot and one morning the best I got was lukewarm, Overall a great place to stay

10

Richard

15 Apr 2025

·

Stayed 6 nights

Wi-Fi was good and the room with kitchen was handy as some days it was nice to eat in. Close enough to Times Square and I had a higher floor and I could see the empire state and the edge from my room.

10

Karen

2 Oct 2025

·

Stayed 3 nights

Easy walk to Penn Station - decent street that's not too loud and surrounded by other hotels. Comfortable bed with a full kitchen though just used the fridge.

8

Sonja

1 Jun 2025

·

Stayed 3 nights

Very friendly staff. Great location. Comparably quiet rooms. But the rooms are a little outdated and the pans and pots could be exchanged.

10

Monica

17 Oct 2025

·

Stayed 6 nights

Staff was very friendly and helpful. Hotel was in great walking distance from Times Square and Javitits Center. The room was comfortable and had everything I needed and more (full kitchen with full size fridge, microwave, and coffee maker).

10

Doug

15 Oct 2025

·

Stayed 3 nights

This was a great value and a great hotel. I really appreciated the kitchenette as I didn't want to eat in expensive restaurants all the time. I was surprised to have housekeeping service every day, although it wasn't necessary. The room was spacious and I enjoyed the comfy recliner after a day of walking the streets of the city. The only disappointment was an elevator took a while to get to your floor. A maintenance team worked on it for a few days and had it fixed by the time I left. Kudos to the friendly and accommodating staff, who texted you daily to make sure that your stay was going smoothly. The muffins and cookies were a tasty bonus. I would absolutely book this hotel again.

10

Stewart

28 Sept 2025

·

Stayed 3 nights

Very spacious room.

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Service

Staff are widely described as friendly, attentive, and proactive with text check-ins. A minority experienced slow front-desk response or inconsistent follow-through on requests.

Related guest reviews

10

Martha

7 Apr 2025

·

Stayed 2 nights

Texts from staff to check in with us during our stay was very thoughtful. Easy to get fresh towels as needed. FAST elevators so room on 28th floor was no problem. Good coffee. One of the quietest rooms we’ve ever had-even next to the elevator. Never heard voices, water running or flushing, doors closing. This place must be really sound proofed! Even double windows blocked out city noise. Easy walk to Times Square but away from the crowds. Easy walk to Hells Kitchen restaurants and taverns. As others mentioned, this is a section of the city that has not been “gentrified” so locally owned shops, and a very diverse group of people, abound. Felt very safe day and night. Many hotels in immediate area including some $$$$ “lifestyle” brands. Great pizza and falafels right across the street for late night snacks. Pio Bagels around the corner-YUM fresh!! Will definitely stay here again!

10

Shannon

27 Dec 2024

·

Stayed 4 nights

Everything was great for the most part! They just need more staff on at a time. It’s hard for 1 person to keep up on everything from checking people in, out, keeping the water and coffee full, etc. Very friendly staff though.

10

Charmaine

1 Jun 2025

·

Stayed 11 nights

Reception staff very helpful and calm even under stress. Excelente service from Chocolate gentlemen and Moira. Caucasian guy with dark hair kind smile :-)

4

Hsiang-Wei

22 Oct 2025

·

Stayed 4 nights

Poor Service and Unprofessional Staff The location is convenient, but that’s the only good thing about this hotel. The staff service is terrible — every employee says something different, and no one takes responsibility. The housekeeping never came to clean my room, even though I told the front desk before leaving. The receptionist said they would inform the cleaner, but nothing happened. I reported the issue to management, but no one ever followed up. Overall, very disappointing and unprofessional service. I would not recommend this hotel.

10

Kevin

3 Jan 2025

·

Stayed 4 nights

The hotel was everything I expected and the staff was very helpful and friendly.

6

Peter

28 Apr 2025

·

Stayed 1 night

The front desk was extremely slow. Every time I sent downstairs for something (check-in, etc.) it would take 30 minutes to be helped.

10

Monica

17 Oct 2025

·

Stayed 6 nights

Staff was very friendly and helpful. Hotel was in great walking distance from Times Square and Javitits Center. The room was comfortable and had everything I needed and more (full kitchen with full size fridge, microwave, and coffee maker).

10

Doug

15 Oct 2025

·

Stayed 3 nights

This was a great value and a great hotel. I really appreciated the kitchenette as I didn't want to eat in expensive restaurants all the time. I was surprised to have housekeeping service every day, although it wasn't necessary. The room was spacious and I enjoyed the comfy recliner after a day of walking the streets of the city. The only disappointment was an elevator took a while to get to your floor. A maintenance team worked on it for a few days and had it fixed by the time I left. Kudos to the friendly and accommodating staff, who texted you daily to make sure that your stay was going smoothly. The muffins and cookies were a tasty bonus. I would absolutely book this hotel again.

6

Phillip

26 Sept 2025

·

Stayed 3 nights

Tub/shower dangerously slippery. Complained and no action taken. Need grab bar at all times. Front desk inattentive and slow at times. Asked for help getting a cab and was told "we are not that type of hotel". Housekeeping friendly and thorough. Fitness area was adequate but small.

10

Christina

11 Nov 2025

·

Stayed 2 nights

what a wonderful stay. they kept checking on is via text to see if we needed anything. room was clean and in a convenient area where I needed to be during our stay. I would definitely stay here again.

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Location

Very convenient for Times Square, Port Authority, Penn Station, and Broadway, with easy subway access. Some mention the immediate area feels gritty, though many still felt safe.

Related guest reviews

10

Nicola

2 Oct 2025

·

Stayed 4 nights

Comfortable, great location. Value for money.

8

John

17 Aug 2025

·

Stayed 8 nights

Not bad value for money in New York which is just super expensive from a UK Pound point of view. Staff work hard and are friendly but hotel is getting a little worn . We were allowed an early check in and late check out which was good. Bedrooms are decent size and have a bath and kitchenette. Double glazing does not keep out traffic noise and constant sirens. Lift buttons don’t light up and bath plug doesn’t work. Lacks enough cooking implements to do much cooking. Bed linen and pillows are lovely and soft. Aircon is highly effective but noisy. Gym is smallish and in basement. Lauderette is free to use and a plus. Reception area is pleasant and has free drinks and treats which is good after a long day dodging traffic on the mean streets. This area of Midtown had its fair share of vagrants but most are not aggressive . There is a constant stink of skunk cannabis on the streets. Hotel is well located and just minutes from subway at 42nd Street and Time Sq. might we worth spending a little more because everything is so expensive anyway .

10

Neela

9 Mar 2025

·

Stayed 4 nights

Great location for transportation and entertainment.

10

Karen

2 Oct 2025

·

Stayed 3 nights

Easy walk to Penn Station - decent street that's not too loud and surrounded by other hotels. Comfortable bed with a full kitchen though just used the fridge.

10

Joy

22 Jun 2025

·

Stayed 5 nights

Great hotel with lots of nice helpful touches . Fresh ice water in the lobbey daily and complementary tea and coffee was very convenient. Staff were very friendly. Hotel location is excellent for sight seeing.

10

Carolyn

9 Aug 2025

·

Stayed 2 nights

Hotel was clean. Quiet and comfortable. In a good location.

10

Ben

14 May 2025

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Stayed 3 nights

Great property to stay in if you want something close to times sqaure. Barely a 10 minute walk away. MSG is also very close with penn station right next door to that.

10

Monica

17 Oct 2025

·

Stayed 6 nights

Staff was very friendly and helpful. Hotel was in great walking distance from Times Square and Javitits Center. The room was comfortable and had everything I needed and more (full kitchen with full size fridge, microwave, and coffee maker).

8

marcus

14 Aug 2025

·

Stayed 3 nights

The hotel is great it’s just the area around it has gone way down ,it’s a shame because this use to be my go to spot I’ve stayed there at least 3 other times in the past. So I will say great hotel , great customer service it’s just the neighborhood that has gone downhill terribly.

10

Donald

20 Mar 2025

·

Stayed 8 nights

It is located about two blocks from Port Authority Midtown transit hub, and is walking distance from many theaters. Therel are countless restaurants nearby. The staff is friendly and helpful. I will be choosing it again next time i am in Manhatten.

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Dining

No on-site restaurant or breakfast; guests rely on the in-room kitchens and nearby eateries. The lobby offers complimentary coffee and iced drinks.

Related guest reviews

8

Elizabeth Dawson

10 Dec 2024

·

Stayed 3 nights

Great Location, walking distance to Times Square and lots of other attractions. 4 min walk to the Port Authority bus and metro station. Lots of nice places round about for eating. The room was a good size. The fridge and microwave are handy. The only problem we did have was the coffee machine was always empty and we had to wait on it getting refilled - which didnt take long. And you only get a cleaner/maid once a week. If you want clean towels you have to ask for them.

8

Pauline

4 May 2025

·

Stayed 3 nights

Great location Washing machine & dryer included in stay Cooking facilities & tea/coffee free along with cold water in reception

10

Christine

5 Nov 2024

·

Stayed 4 nights

Great location, clean room. The kitchenette was very handy.

8

Janet

19 Oct 2025

·

Stayed 4 nights

The room was compact. Bed was ok. Room was clean. We didn’t cook but had a full size fridge and small cooktop. Location was good. The restaurant across the street The Mercato was AWESOME.

10

Anand Babu

30 Jul 2024

·

Stayed 2 nights

Very near to most of the attractions(Time square, Top of the rock and Empire Building) and near to Indian Restaurant Patiala in 34th and 35th street. Best studio room in nominal price if you pre book in advance.. Free Laundry available. NO Breakfast available..

10

Gwendolyn

25 Sept 2025

·

Stayed 2 nights

This place was great. Check in was easy and the man who checked us in was friendly. The room was clean and had a ton of storage space. Ours had a kitchen with a FULL fridge and freezer with a little stove top, full size microwave, toaster, and everything you could need to cook or eat. The ac worked well and was not very noisy (i am sensitive to sound) and on the 25th floor we heard no street noise lol. The lobby had coffee, etc and a little shop to get snacks. Elevator was fast - very fast. 'Room service' is basically grub hub and does not come to your room so skip that. Room had a tiny bit of a stale smell but again I am sensitive. Everything else was great.I like to stay in times sq because it's central to all of Manhattan and there are tons of restaurants and bodegas to get what you need. Its not the prettiest or cleanest park of NYC but it's a perfect home base for a trip. So for me the location was perfect. 100% recommend.

8

Hongjin

30 May 2025

·

Stayed 2 nights

The hotel itself is a bit old and not very soundproof, but the stuffs are very friendly, and they offer free coffee. Not bad overall.

8

carol

23 Jul 2025

·

Stayed 3 nights

The front desk staff was very helpful and accommodating holding our luggage after checkout. We had a nice stay and value for a Times Square hotel. Not fancy but the mini kitchen worked well. We appreciated the iced teas as usual:).

8

Bruce

17 Jun 2025

·

Stayed 5 nights

Very convenient to many restaurants, bakeries. Great to have a kitchen in room.

10

Eyleen S

22 Sept 2025

·

Stayed 4 nights

Nice hotel, good location, friendly, provided free coffee, tea, anytime you want, just make yourself.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$142
March	US$174
April	US$224
May	US$243
June	US$300
July	US$251
August	US$250
September	US$379
October	US$368
November	US$314
December	US$387

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $644	16 $537	17 $417	18 $335	19 $428
20 $304	21 $405	22 $597	23 $857	24 $424	25 $362	26 $387
27 $212	28 $269	29 $417	30 $446

Su	Mo	Tu	We	Th	Fr	Sa
				1 $350	2 $507	3 $486
4 $213	5 $277	6 $392	7 $430	8 $493	9	10
11 $275	12 $275	13 $393	14 $393	15 $316	16 $363	17 $355
18 $244	19 $297	20 $399	21 $355	22 $316	23 $386	24 $386
25 $211	26 $254	27 $356	28 $357	29 $320	30 $378	31 $435

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed, City View (High Floor)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Studio Suite, 1 Queen Bed (High Floor)

Studio Suite, 1 Queen Bed, Kitchen

Studio Suite

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite, 1 Queen Bed, City View

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites NYC -Times Square by IHG

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Prices for upcoming dates