Is parking available at the hotel?

Self parking is available on-site for a fee of USD 58 per night, which includes in/out privileges. Valet parking is also offered.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 30 per pet, per night. A pet deposit of USD 30.00 per night is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 16:00 and check-out time is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathroom accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Chicago, just steps from Michigan Avenue and State Street. It is 0.4 miles from Lake Michigan and 1 mile from Chicago Riverwalk.

The Whitehall Hotel - BW Premier Collection Chicago

Average nightly price at The Whitehall Hotel - BW Premier Collection by month, last 12 months (USD)
Month	Average price
January	US$78
February	US$84
March	US$126
April	US$145
May	US$274
June	US$268
July	US$230
August	US$223
September	US$271
October	US$207
November	US$122
December	US$102

What guests think

At The Whitehall Hotel - BW Premier Collection, travellers praise the excellent, walkable location and comfortable beds, while noting the property’s historic, dated feel, small slow elevators, and frequent hiccups with breakfast quality, Wi‑Fi, and in‑room maintenance.

Service is often friendly and accommodating, though some guests report brusque interactions and slow follow‑through, and housekeeping typically requires advance requests. Rooms vary in size and are generally comfortable but feel dated, with dim lighting, weak water pressure or heating/AC quirks, and occasional hallway noise. Overall, expect a value‑oriented base with a standout location and basic comforts rather than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Historic building with small, slow elevators; parking is via a nearby garage and can be pricey. An on‑site bar/restaurant is noted, the gym is basic, and ice/vending aren’t on guest floors.

Related guest reviews

10

Ewelina

3 Sept 2025

·

Stayed 2 nights

Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.

8

Phil

25 Jul 2025

·

Stayed 2 nights

Great location to getting to Mag Mile, Bus Stops , downtown, u ion Station , restaurants… Quant, older Hotel, narrow elevators, no pool

8

Megan

24 Sept 2025

·

Stayed 2 nights

Staff were nice and room was good for the price. There are no ice machines on the floors so you need to call for it. Great location!

10

Kimberly

23 Oct 2025

·

Stayed 2 nights

Check in was quick and easy. I ordered dinner from the hotel restaurant and it was decent. Elevators are very slow to get to your floor. No ice machines but they will deliver ice to your room. Room was spacious but very cold. Thermostat set on 78 and it was still very drafty. The bathroom did not seem to have heat in it at all. Area was walkable and convenient. Evening security guard was kind.

8

Andreas

10 Apr 2025

·

Stayed 3 nights

Hotel is very good overall. Clean room, good breakfast. Half of the staff is very friendly and helpful, the other half acts like they are doing you a favor and don't put any effort on being nice. Hotel has no parking and the one they reference is not 24 hours (and in my case, they didn't mention it and I ended up paying 2 USD 55 overnight parking for my first night because of that, so that was my big frustration with my stay there.

8

Alvin

18 Sept 2025

·

Stayed 2 nights

Nice hotel in good location. Note that hotel pictures show a gym with a barbell rack / cage with 45 lb plates. There is no such rack in the gym as of sept 2025. Only dumbbells and machines

8

Yasue

25 Jul 2025

·

Stayed 3 nights

Convenient location, clean, strong AC, surprisingly quiet, decent breakfast (but not worth $20). Only two elevators with max capacity of 5 people each. One of which was not functioning when i visited, and there was a constant line in front of the elevator. Has a small gym. Overall a pleasant stay and I would stay here again.

10

Kelli

14 Apr 2025

·

Stayed 2 nights

Parking is ridiculous not getting out of there for less than 50/day

8

Troy

9 Jun 2025

·

Stayed 1 night

Very nice hotel. It was close to water tower place. Parking was very reasonable. The only problem was Our air conditioner did not keep our room cool enough and the hotel phone did not work.

4

Aaditya

11 Jul 2025

·

Stayed 4 nights

My 2-star rating is only for the location of the hotel; we did not find this hotel anywhere near the Premier collection of hotels. The maintenance is below par - the exhaust was not working in the bathroom, the bathroom door lock was defective, and there was no microwave in the room. Though there was a parking lot just in front of the hotel, there was no parking concession for those staying at the hotel. $56 per day is too expensive, and for our stay of 4 nights, it almost cost around $250 just for parking our vehicle.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but others reported missed housekeeping, hair or grime in bathrooms, worn linens, and some maintenance dust or wear. Housekeeping is typically by request.

Related guest reviews

6

Julia

27 Sept 2025

·

Stayed 4 nights

ok, but not superior cleanliness...I wondered how long it had been since thev rug was cleaned

6

Christie

23 Nov 2025

·

Stayed 2 nights

Refrigerator didn't work. Room was not that clean Hair in sink. Staff was very rude.

4

Fabiana

12 Oct 2025

·

Stayed 3 nights

It’s a large room and great location!!! Breakfast horrible and you should ask one day in advance to clean the room. I did but they did not clean.

4

Prince

28 Aug 2025

·

Stayed 1 night

Frontdesk staff not very welcoming. Rooms very dirty. Would not recommend.

10

Angel

30 Aug 2025

·

Stayed 4 nights

For the price and location, you cannot beat it. Yes, the building is old and a little dated, but it is a historic building which I thought was really cool. The rooms are clean and the staff was very nice and accommodating.

4

Mustafa

19 Sept 2025

·

Stayed 2 nights

Location of the hotel is good but everything is really old bathrooms and shower are not clean. Staff is not helpful

8

Yakshna

17 Mar 2025

·

Stayed 2 nights

Room was clean. Staff is awesome and Everything is at the walking distance. Lots of dining options as well. We will stay again.

8

Cyril

22 Sept 2025

·

Stayed 2 nights

Very good location, room clean and confortable beds. Our expérience with breakfast wasn’t very good so we decided not to go on our second night. Quietness: Our room was located in front of the elevators, and we could ear noises from running water in the pipes from other rooms.

8

Prashant

13 Sept 2025

·

Stayed 2 nights

I enjoyed my overall stay and the free breakfast was good too. It is in downtown chicago at a good location. Overall it was clean and decent stay!

10

James

24 Nov 2025

·

Stayed 1 night

Clean room, very comfortable, staff was helpful

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Comfortable but dated rooms with dim lighting, older fixtures, occasional HVAC quirks and weak water pressure, plus spotty Wi‑Fi. Sizes vary; some are spacious, others small, and hallway noise can carry; several guests wished for a fridge or microwave.

Related guest reviews

6

Angela

21 Jul 2025

·

Stayed 4 nights

We stayed at the Whitehall Hotel for 4 nights. We were traveling as a couple.The location was great, about a half block off Michigan Avenue. Two blocks from the beach and very walkable to many of the locations we wanted to go, and to public transportation. The area was clean, and parking was easily accessible and felt safe. Overall, we were happy with this hotel and would probably stay again. Here are the things that weren't great. Hotel is very dated. Needs upgrades. No full length mirror in the rooms, which was annoying. We arrived and there was only one bath towel in our room for two people. Three regular pillows on the bed, and no hand soap of any kind. They only clean your rooms upon request , which must be received 24-hours in advance. They have notices about this, stating you can call them 24 hours a day with requests for things such as bedding, towels etc. We called and spoke with the hotel 3 separate times to get our one request for a bar of hand soap, an extra pillow and another bath towel fullfilled. It took over a full day for the towel and pillow to come. They never did provide us with a bar of hand soap, only some weird, really small bottles of bath gel that smelled bad and were hard to open with wet hands. The free breakfast was decent, but, they were always running out of things. Most days, rolls of paper towels instead of napkins. No plain packs of sugar. They would run out of food items on and were really slow to restock.

6

Ken

6 Aug 2025

·

Stayed 1 night

We like the location and quick elevators. But unusable WiFi, no phone and having to request water are basics done sub par.

10

Holly

17 Mar 2025

·

Stayed 1 night

Charming room with classic decor and a nice view from the 21st floor. The bed was the most comfortable I may have ever slept on at a hotel. The bathroom was fairly large and very clean (but could probably do with updated fixtures in the shower-tub). Lobby staff were also quite pleasant and the mobile check-in & check-out was very convenient too. Overall a very pleasant stay and would definitely consider staying here again in the near future.

4

Crystal

8 Apr 2025

·

Stayed 2 nights

It was just ok. Hotel is a little outdated and the pictures definitely do it more justice. Room was overly cold even with heat on. Selection of things to watch on TV was extremely limited. We could hear everything in the room beside us and above us.

8

Maria Zenaida

14 Mar 2025

·

Stayed 4 nights

I was transferred from one room to another room due to WiFi issues. It didn't help, WiFi was poor and not stable

8

Bradley

12 Jun 2025

·

Stayed 4 nights

Overall, a good stay. The lighting in the room was a bit dim and the toilet did not flush properly.

6

Kathleen

10 Oct 2025

·

Stayed 5 nights

Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.

6

Lesley

8 Aug 2025

·

Stayed 1 night

Great location in downtown Chicago but the rooms are a bit outdated.

10

Claire

28 Sept 2025

·

Stayed 2 nights

It was great. Juat wish there was a fridge and microwave in the room.

8

Gino

23 Jul 2025

·

Stayed 1 night

Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful with occasional upgrades and quick assistance, but some guests experienced rudeness, slow responses, and follow‑through or billing issues. Scheduling housekeeping in advance can be inconvenient.

Related guest reviews

4

Murilo Tadeu

21 Jul 2025

·

Stayed 3 nights

The service and property quality was really disappointing for the rate. The staff seemed uninterested and indifferent. The room was dark and situated right in front of outside a/c vents making it impossible to sleep at night as the loud noise was constant. The bathroom had long black hair all over and the shower was hard to use as the water wasn't draining properly and it took us a whole lot of fuss calling maintenance as we couldn't figure how to get the water running and while this seems to be a regular complaint from guests (maintenance shared info), the hotel management doesn't seem to be interested in simply providing in room info on how to deal with the faucet. Breakfast is not impressive at all, as advertised. Rather Standard American Diet - Sad.. with a lot of sugary foods with low nutritional value. The hallway has very old carpet that smells very dusty.

6

Robert

28 Nov 2025

·

Stayed 1 night

Room-lighting bad, bathroom door lock somewhat misaligned. Front desk receptionist, female, discourteous attitude.

2

Kalkidan

4 Aug 2025

·

Stayed 3 nights

If I were to book a hotel again I’d do my best to avoid this hotel. It has very limited amenities. They provided us with one bar of soap until we requested for me. We requested housekeeping a day ahead and came back to the same state we left our room in. For the price we paid it wasn’t enough. Front desk just apologized and that was that.

4

Vinit

1 Aug 2025

·

Stayed 2 nights

Stayed two nights. The first night the AC wasn’t working. It was a sweltering hot day. Technician came up after I called twice. Barely got it working, but half hour later it stopped all together. Hotel said didn’t have other rooms. Then tried to convince me that it’s working (it wasn’t). It was too late to find another hotel at midnight. Hotel refused to refund my stay. Moved me to another room the next day with working AC. Not sure how the hotel gets decent reviews. Maybe I just got an unlucky room but the service and attitude and refusal to refund is UNACCEPTABLE. I’m going to continue fighting for a refund just on principle.

4

King

15 Aug 2025

·

Stayed 4 nights

A Disappointing Stay My recent 4-day stay was highly disappointing and fell far short of a 4-star experience. The hotel feels more like a 2-star property due to its outdated facilities and subpar service. The breakfast buffet was chaotic and unhygienic. There was no one checking if guests were actually staying at the hotel, which led to a disorganized and messy scene. It was a scramble, not a relaxed morning meal. My room was not cleaned at all during my entire stay. When I asked about housekeeping, the only offer was to drop off fresh towels and take out the trash. The hotel appears to be severely understaffed, with front desk employees handling multiple roles, including concierge, housekeeping, and maintenance. My only positive interaction was with Felicia at the front desk. She was incredibly kind and helpful throughout my stay. However, a different, older front desk employee seemed unprepared and had to rely on Felicia for assistance. Unfortunately, the overall experience was poor, and I would not recommend this hotel. I will not be returning.

10

Craig

8 Nov 2025

·

Stayed 2 nights

Tucker at the front desk was fabulous ans welcoming. Staff were attentive. Room was clean and well kept. Great view!

10

Guadalupe

1 Jul 2025

·

Stayed 6 nights

I really enjoyed the hotel! Staff were very attentive to my needs and friendly!

6

Sharlene

15 Aug 2025

·

Stayed 2 nights

Upon my arrival on 8/12/2025, (approximately 4:15 p.m.), my initial contact with Cheryl at the front desk was not professional or pleasant. She was not welcoming towards me. As I was checking in; she without warning walked away from the counter and proceeded to happily assist other guests in the lobby area. Her negative demeanor was evident, e.g. facial expressions, nonverbals. Shortly after I took my luggage to the room, I returned to the desk for parking validation assistance. Within seconds of her beginning to assist me, she summoned another guest from behind me to assist him first. A total disregard and disrespect towards me. Another guest walked up beside me expecting to be immediately assisted as well. She may have had an epiphany, as she advised that guest that she was currently assisting me, as she aggressively fumbled through the parking validation binder. My Guest shared his unpleasant experience with Cheryl. Suggested upgrades: lobby, elevators, carpet, room, specifically the bathroom. It appeared to be very outdated. The bathroom had a worn appearance, to include the knobs on the sink, tub, and toilet. The price and stay were not comparable. On a positive note, the bed was very comfortable. Upon checkout (8/14/2025) Cheryl appeared to be in good spirits. It is my suggestion that people that cannot positively relate to people, should 'Not' apply and/or accept employment that requires direct interaction with the public. Guests should not be mistreated by the Staff.

10

Mitchell

13 May 2025

·

Stayed 1 night

Really greatly enjoyed my stay here, hard to beat for the price. My only issue is I didn't end up with a room with a view (sixth floor) but that's not on the hotel at all, just a bad luck of the draw!

10

Rachel

2 Sept 2025

·

Stayed 3 nights

Conveniently located, the staff is friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent, central spot near the Magnificent Mile, beach, and transit with easy walking to shops and dining. A convenient base for sightseeing.

Related guest reviews

10

Yiqi

1 Sept 2025

·

Stayed 1 night

The hotel is of great value - cheaper than most hotels in the downtown area. Location is great - right next to many shopping stores. Comfy bed.

10

Isabell

2 Sept 2025

·

Stayed 3 nights

Great stay! It’s close to the beach and also to the best deep dish pizza in town!! We‘d book again.

8

Karen

31 Aug 2025

·

Stayed 5 nights

The property had great access to shopping, dining and transit. Comfortable rooms. It took a long time to get hot water.

10

David R

2 Sept 2025

·

Stayed 4 nights

A delightful boutique hotel less than a block from the Magnificent Mile. A safe and terrific area of town but the hotel is a hidden gem.

10

Debra

24 Jul 2025

·

Stayed 4 nights

This hotel is in a convenient location. I was able to easily catch the red line at the Chicago station. It was only a five minute walk. It is very close to Magnificent Mile.

10

Benjamin

30 Jun 2025

·

Stayed 3 nights

The number one advantage of The Whitehall Hotel is its awesome location half a long block from Michigan Avenue, the John Hancock Building, and Water Tower. The rooms are a bit dated, but quiet and clean (I was in 1702, with a corner view of the city, facing I think south and west). Prices are very reasonable compared the Four Seasons across the street!

10

Daniel

17 Nov 2025

·

Stayed 2 nights

Super hotel on a great location with a short stroll to shopping and dining. Nice and clean room, great breakfast and other facilities. Would recommend and stay again, great value for the money.

8

Rosa

22 Aug 2025

·

Stayed 4 nights

Close vicinity to all downtown attractions

8

Alyssa

17 Mar 2025

·

Stayed 4 nights

I had a great experience at the WhiteHall. Even though it is not a modern hotel the stay went well! It was my first time visiting Chicago and the location was perfect! Everything was walking distance from the mall to the beach to great restaurants! The breakfast they served was really good too! The only down side was the lighting in the rooms other than that I would stay here again!

10

Thanu

15 Jun 2025

·

Stayed 1 night

Excellent location, very close to the magnificent mile and all shops and parks, without being on the Main Street. Very helpful staff and Historic hotel that is perfect to stay to explore the beautiful city

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is widely mentioned but quality and replenishment are inconsistent—reports of cold or limited items sit alongside some positive experiences. The on‑site restaurant/bar receives occasional praise.

Related guest reviews

10

Ewelina

3 Sept 2025

·

Stayed 2 nights

Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.

8

Hugo de siqueira

3 Sept 2025

·

Stayed 3 nights

The Whitehall Hotel is in a very convenient location—just a short walk to the Red Line (Chicago–Chicago Station) and surrounded by restaurants and shops. The hotel itself is old but has been renovated, and it’s comfortable enough for a couple of nights. The staff were helpful whenever I needed something, which I appreciated. The breakfast, however, was disappointing. The options were basic (eggs, bacon, cereal, potatoes), but the quality wasn’t great. The bread and croissants seemed stale, and everything was overly greasy. I couldn’t even find simple sliced bread or butter. Overall, the hotel works well for a short stay if location is your priority, but don’t expect much from the breakfast.

6

Katelyn

11 Aug 2025

·

Stayed 4 nights

Came to Chicago for Market Days. This was the closest hotel to North Halsted with vacancy. The room and the facilities were fine, but the free breakfast was probably the worst I have ever had at a hotel. Also, the toiletries were not great (poor quality and inconsistent offerings). I would probably stay here if I was in a jam, but I wouldn’t seek this hotel out again.

8

Jenifer

20 Oct 2025

·

Stayed 4 nights

It was good. Great location. Room was good. Breakfast was ok. Ran out of a lot of things and didnt replace. It was filling.

6

Kathleen

10 Oct 2025

·

Stayed 5 nights

Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.

10

Timothy

2 Oct 2025

·

Stayed 4 nights

Everything was awesome. Location is excellent, shopping is nearby with plenty of restaurants. The complementary buffet breakfast is delicious.

6

Peter

21 Nov 2025

·

Stayed 2 nights

TV did not work and they were unable to fix it until late on the second night. Breakfast food was cold (even the pancakes and eggs). The nightstand clock did not work and they were never able to fix it. Front desk staff was friendly. The engineer who eventually was able to fix the TV was also friendly.

10

Jo

27 Oct 2025

·

Stayed 7 nights

Breakfast was very limited - few options Room was clean, bed very comfy but dated decor

8

Gino

23 Jul 2025

·

Stayed 1 night

Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.

8

Sally

17 Aug 2025

·

Stayed 2 nights

We had dinner there first night very good, and bartender very pleasant. We enjoyed it so much we visited him after our long day for a night cap.Bed very comfortable, only thing we forgot our body wash thinking they had it with shampoo and conditioner and lotion. It wasn’t offered. But otherwise a pleasant stay!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $134	3 $135	4 $149	5 $156	6 $252	7 $277
8 $154	9 $138	10 $137	11 $133	12 $158	13 $220	14 $249
15 $160	16 $152	17 $158	18 $151	19 $150	20 $216	21 $239
22 $120	23 $91	24 $92	25 $101	26 $114	27 $167	28 $173
29 $161	30 $163

Su	Mo	Tu	We	Th	Fr	Sa
		1 $150	2 $147	3 $138	4 $163	5 $173
6 $101	7 $88	8 $87	9 $88	10 $99	11 $130	12 $147
13 $92	14 $92	15 $91	16 $92	17 $93	18 $119	19 $126
20 $91	21 $96	22 $96	23 $97	24 $105	25 $128	26 $122
27 $97	28 $96	29 $97	30 $124	31 $173

The Whitehall Hotel - BW Premier Collection

Prices for The Whitehall Hotel - BW Premier Collection

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Living Room)

Suite, 1 King Bed (Four Poster Bed;With Sofabed)

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Living Room;Presidential)

Standard Room, 1 King Bed

Guest reviews of The Whitehall Hotel - BW Premier Collection

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Whitehall Hotel - BW Premier Collection

Considering this hotel for your Chicago trip?

Prices for upcoming dates