Is parking available at the hotel?

Parking is available on-site, but it is limited. Valet parking is offered for a fee of USD 79 per day.

What are the breakfast options and hours?

Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately USD 10 to 30 for adults and children.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 12:00 PM. Late check-out may be available for a fee of USD 75, subject to availability.

What accessibility features does the hotel offer?

The hotel has limited wheelchair-accessible facilities, including step-free entrances and elevators. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Chicago, just steps from Michigan Avenue and 6 minutes on foot from Lake Michigan. It is approximately 0.2 miles from State Street and 1.1 miles from Chicago Riverwalk.

What are the policies for children staying at the hotel?

Up to 2 children aged 17 years or younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 40 per night, and advance request or confirmation is required. Specific information about cribs is not provided.

The Westin Michigan Avenue Chicago

Average nightly price at The Westin Michigan Avenue Chicago by month, last 12 months (USD)
Month	Average price
January	US$136
February	US$139
March	US$165
April	US$178
May	US$345
June	US$357
July	US$321
August	US$293
September	US$354
October	US$314
November	US$189
December	US$158

What guests think

Travellers say The Westin Michigan Avenue Chicago excels for its central, walkable location near shops, restaurants, and the lake, with nice views, while feedback on dated rooms and maintenance is mixed, and destination fees and pricey parking often surprise guests.

Many guests highlight friendly, helpful staff, though others report slow check-in, inconsistent housekeeping, and communication or billing problems. Cleanliness ranges from very clean rooms to reports of odors, stains, and missed service. Expect a convenient base with variable room quality and extra costs to verify.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and a lobby Starbucks are convenient, and some stays include small perks. Valet parking is expensive and self-parking is limited nearby, and a daily destination/amenity fee applies but can be used as a food and beverage credit.

Related guest reviews

10

Siniara

13 May 2025

·

Stayed 3 nights

Beautiful hotel! Great area, great staff! Having a Starbucks in the hotel is extremely convenient. Parking was easy and the garage is close. I enjoyed my stay.

4

Grace

18 May 2024

·

Stayed 4 nights

The property is dated and very worn down. I was shocked that they would allow a Westin to be this shabby. The real issue is that they mention valet parking as an upcharge but never mentioned that it is the only parking option. No self parking... and they don't feel the need to disclose that on the listing and when I mentioned that to the front desk at check in she wasn't interested in having that conversation with us. So, the room was $80 more a day than you plan on and it gets expensive very fast.

10

Isaiah

2 Jun 2023

·

Stayed 2 nights

The only thing we didn't like was that it took forever for the elevators to get to us, at first it was ok but later on, no matter if you were on the Main Floor or the Floor that your room was on. it was really frustrating to have to wait almost 10 min for an elevator. But Overall Our stay was Amazing

8

LaToya

16 Apr 2024

·

Stayed 1 night

Parking is expensive

6

Heinz

17 Jun 2023

·

Stayed 2 nights

Parking very expensive for being at a hotel. $79 a night was higher than other options. Also no breakfast included and was bland and expensive.

8

Sara Marie

22 Jul 2024

·

Stayed 3 nights

The only bad thing about this property is the daily “destination fee” that is $25/day but then is also taxed, so it’s really &30 per day. There’s a Starbucks in the lobby but it is the smallest Starbucks ever and the sundries are marked up, we paid $7 for a bottle of water.

4

Christian

13 Jul 2025

·

Stayed 2 nights

We usually stay at another property further south on Michigan Ave., but I decided to try the Westin all the way north. The Website says there is no parking at the hotel, so we had to park across the street at the Hancock Tower parking garage. It's a bit of a hassle, as you have to take two different elevators and pay via machine (one was out of order). The Westin itself...staff was friendly at check-in. The room smelled like a pet room that had been sprayed with deodorizer to cover it up (but it didn't). My daughter, who is allergic to cats, said her eyes were itching shortly after we got in the room. Other things...there were what appeared to be blood stains on the floor by my bed, in addition to white stains on my bed's headboard (don't want to know what those were...). Pretty gross. The toilet paper holder in the bathroom was broken, and the roll kept falling off. The toilet seat wouldn't stay up by itself (had to hold it). The shower head was one of those "rainfall" types, but it was clogged, so we had to use the handheld sprayer as the shower head. The T.V. remote was worn out, so you had to push each button really, really hard and aim it perfectly at the T.V. The HVAC control panel was cumbersome, and we had to hit multiple buttons multiple times to change any setting. Regardless of temperature, the room always felt kind of humid. My daughter put a pillow on the sitting chair in the room because of the stains on the cushion. It's not a great property. We won't return.

10

Parkin

29 Apr 2023

·

Stayed 2 nights

Excellent location on Michigan Avenue, convenient to the Lakeshore for walks and morning runs. The rooms are roomy, beds are very comfortable, and the restaurant, 909 North, is very good. What Expedia didn't mention is that they impose a $23 a day amenities fee that you can apply to purchases charged to your room, but only up to $20 a day. In effect, your are incentivized to spend $20 a day at their Starbucks, gift shop, or restaurant/bar.

8

Frances M

25 Aug 2025

·

Stayed 5 nights

Hotel was very good. Great location for our needs. Staff was lovely and helpful. The ‘resort fee’ was explained at checkin. Nice to get some of it back as free Starbucks coffee or drinks but this resort fee is a scam and feels like way to get more money for nothing. Read the fine print as you book. It is not a resort with resort amenities.

10

Anthony Charles

30 Jun 2025

·

Stayed 3 nights

Great staff- very nice bar and restaurant on site.

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Cleanliness

Cleanliness feedback is mixed: many found rooms clean, but several reported hairs, stains, lingering odors, and missed housekeeping or replenishment. A few guests noted worn common areas and occasional maintenance issues affecting bathrooms.

Related guest reviews

4

Elizabeth

1 Apr 2024

·

Stayed 3 nights

Great location. Concierge Alfredo was very nice as were the s front desk, and cleaning staff. Hotel is outdated. and poorly maintained. Needs to be cleaner. Several areas were beyond dusty. Floors were not vacuumed. Walls were dirty. I expect so much more from a Westin.

6

Vanessa

12 Jun 2024

·

Stayed 2 nights

I’ve stayed at Westins numerous times. This time however I noticed that this specific property simply didn’t meet or match other Westins I’ve stayed at. The room was dirty - walls chipped, bathroom had absolutely no toiletries such as shower cap, q tips etc. The bathroom wall paper was torn and the mirror was dirty and chipped. The door to the room was filthy and the desk area, furniture was worn so much so that it simply looked dirty. I appreciate the kind staff and willingness to help. Overall I was disappointed.

6

Nina

13 Oct 2025

·

Stayed 3 nights

There was a stain on our comforter and we let them know and put it outside. It was never replaced even when they “cleaned” the room. When they “cleaned” the room the bed was not remade just blankets straightened and pillows on the floor. The air conditioner didn’t stay on so it was warm and stuffy in the room.

2

Nathan

5 Jan 2023

·

Stayed 3 nights

Room was not clean and hotel manager confirmed there were bed bugs in our room. Slow communication and inadequate response to rectify the situation.

4

Christian

13 Jul 2025

·

Stayed 2 nights

We usually stay at another property further south on Michigan Ave., but I decided to try the Westin all the way north. The Website says there is no parking at the hotel, so we had to park across the street at the Hancock Tower parking garage. It's a bit of a hassle, as you have to take two different elevators and pay via machine (one was out of order). The Westin itself...staff was friendly at check-in. The room smelled like a pet room that had been sprayed with deodorizer to cover it up (but it didn't). My daughter, who is allergic to cats, said her eyes were itching shortly after we got in the room. Other things...there were what appeared to be blood stains on the floor by my bed, in addition to white stains on my bed's headboard (don't want to know what those were...). Pretty gross. The toilet paper holder in the bathroom was broken, and the roll kept falling off. The toilet seat wouldn't stay up by itself (had to hold it). The shower head was one of those "rainfall" types, but it was clogged, so we had to use the handheld sprayer as the shower head. The T.V. remote was worn out, so you had to push each button really, really hard and aim it perfectly at the T.V. The HVAC control panel was cumbersome, and we had to hit multiple buttons multiple times to change any setting. Regardless of temperature, the room always felt kind of humid. My daughter put a pillow on the sitting chair in the room because of the stains on the cushion. It's not a great property. We won't return.

2

Keith

3 Sept 2025

·

Stayed 4 nights

Had a terrible time at this hotel. The A/C didn't work well at all and we were incredibly hot even when it was just 70 degrees outside. The check-in process took over an hour even though it was 8:30pm on a Wednesday, the lines were so long and the support staff was limited. The room itself smelled so awful, it was like something was dead in there. The A/C was unable to go to normal levels so we sweat throughout the night. The worst part was that a housekeeper tried to enter our room without knocking or announcing she was entering, and this is while we were getting dressed in the morning. Overall, I was really unhappy with our stay and would advise people to not go here.

8

Isadora

28 Aug 2025

·

Stayed 3 nights

I really like staying here. I like that they have a place to purchase water onsite. I like the ease of checking in and out. I usually get a suite and like to have the extra room. A few small things would make it better: the room I usually stay in smells musty, as if the carpet hasn’t been cleaned in a decade and even room freshener won’t mitigate it. Also, I would like to have control over the temperature. When I came in the summer, the room itself was quite cool and I couldn’t seem to get the room to warm up. Even after the engineer came and bumped my ability to put the room at 74 it still was quite cold in the room. So it would be nice to be able to have control over the thermostat. Just a thought

6

Elizabeth

23 Jul 2024

·

Stayed 3 nights

My room was not vacuumed still had fish cookies in corners from previous guest. Also restroom had hair in tub/shower and floor. The elevators usually had food or some kind of trash. That Westin needs management attention

6

Jasmine

13 Jun 2025

·

Stayed 3 nights

I do believe the Westin franchise is relying on their name and reputation at this point. The hotel felt dated. Lobby furniture was stained and old. You could tell it's in need of a renovation. The room was a decent size. I appreciated how spacious it was. However, you could see that the room was not the best quality or cleaned properly. Bathroom and carpet felt dated. Saw hair on the towels and make up stsins from previous guests. The refrigerator also had a smell that would not go away. For the price, i would recommend staying elsewhere.

8

Clarisa

1 Sept 2025

·

Stayed 1 night

Great location. Room was not clean. Hairs in the bathroom. Bedding stained or dirty.

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Rooms

Rooms earn praise for spacious layouts and impressive lake or city views, but many guests describe dated decor and occasional noise from halls or adjacent rooms. Some reported hard beds or stiff pillows, A/C control or TV/Wi‑Fi issues, and low water pressure.

Related guest reviews

8

Chuck

11 Nov 2024

·

Stayed 2 nights

Location couldn’t be better. Property shows a little wear and our room didn’t have much of a view, but the bed was comfortable and the room was quiet.

4

Maritza

13 May 2025

·

Stayed 5 nights

Location is excellent. The beds and pillows were uncomfortable. Pillows were like bricks. When I asked the front desk for a change of pillows, I was told there were none to be had.

4

Jeff

24 Nov 2025

·

Stayed 4 nights

No TV working or Internet service, both requiring engineers in our room for an hour each. Token amount of points as compensation. This Hotel has definitely lost a step or two in quality as well

10

Lauren

4 Nov 2025

·

Stayed 4 nights

Loved it! Fabulous room. Amaaaaazing view. Perfect stay.

8

Marc

5 Oct 2025

·

Stayed 2 nights

Clean room. Early check in. Good location. Bathroom is outdated. Water pressure not great.

6

Dionna

29 Aug 2025

·

Stayed 1 night

Where was the microwave? What was the Wifi password. Where could i have gotten utensils. MY TV didnt work neither did the lights in the room. Bare minimum stay no real accommodations.

10

Donna

26 Nov 2024

·

Stayed 2 nights

Beautiful windows! Awesome views of the city. Very spacious rooms and comfy beds. Would definitely stay here again and again!

8

Renee

4 Jul 2025

·

Stayed 1 night

The stay was just OK although the hotel good location and looked nice from the outside. The check-in staff was not very friendly or accommodating in anyway this was my first trip to Chicago and it was a quick overnight to watch the Cubs game with a friend. The room was small and we could not get it to cool down. There were no real amenities in the room. It was no different than a Holiday Inn or Hampton Inn so for the price it’s really not worth it. We checked in after the game and asked the staff if there was anywhere we could get dessert and the answer was no they had no suggestions for us. I asked him if the room had a nice view and they said “if you like, looking at the street”.

8

JODI

2 Jul 2024

·

Stayed 1 night

Rooms could have been soundproofed better.

6

Parto

2 May 2023

·

Stayed 3 nights

It was a nicer spot than most hotels at a comparable rate. The only complaint we had was the noisiness of the hallways near the rooms. There was constant traffic in the hallways and very loud knocks on neighboring doors at all hours of the day by hotel personnel. At late hours, housekeeping would knock on doors and yell "housekeeping". There was a service engineer that would knock 6-7 times a day on a door near ours and shout "engineering". It seems like there was work needing to be done on the 4th floor but we weren't warned. We were woken up at random hours by these noises.

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Service

Service is frequently described as friendly and helpful, with quick assistance and occasional early check-in, but experiences vary. Reports include long or chaotic check-ins, rooms not ready, inconsistent housekeeping, and confusion or pushback around fees and billing.

Related guest reviews

10

Wayne

6 Sept 2023

·

Stayed 4 nights

The property itself is a bit dated but was comfortable and convenient for all our other needs in the area. The house keeping team was doing a fine job until they forgot to clean our room and leave clean towels for the last night of our stay. The final bill was sent via email and I could see that there were many additional charges on the bill that shouldn't be there. I followed up with the front desk and they were able to take care of this.

2

Sidney

4 Aug 2025

·

Stayed 1 night

There was no room available and they had to place me in a different hotel. The staff was not apologetic and handled it poorly in my opinion. They also could have communicated with me earlier to let me know and not when I checked in at 10:30pm at night.

8

Maria

25 Jul 2023

·

Stayed 3 nights

The Westin on Michigan Avenue is a well-located nice hotel. it is well kept, and maintained and the staff was excellent. The rooms and bathroom were spacious and clean. The check in was a little chaotic and the lobby by the desk was often crowded and hard to navigate. They need a better flow or more people at certain times of the day to move things along more quickly. Errors were made at check-in that had to be resolved when the bill was reviewed - I think this could be avoided if it wasn't so crazy at check-in. Also, any hotel room that doesn't have outlets for plugging in cell phones, etc, on both sides of the bed is not great.

2

Keith

3 Sept 2025

·

Stayed 4 nights

Had a terrible time at this hotel. The A/C didn't work well at all and we were incredibly hot even when it was just 70 degrees outside. The check-in process took over an hour even though it was 8:30pm on a Wednesday, the lines were so long and the support staff was limited. The room itself smelled so awful, it was like something was dead in there. The A/C was unable to go to normal levels so we sweat throughout the night. The worst part was that a housekeeper tried to enter our room without knocking or announcing she was entering, and this is while we were getting dressed in the morning. Overall, I was really unhappy with our stay and would advise people to not go here.

10

Rick

28 Jul 2025

·

Stayed 1 night

We had an excellent stay at the Westin. The hotel exceeded our expectations in every way. We love the location. We’ve stayed here before and absolutely love the ability to walk to Oak St., Beach and 900 shops and so many wonderful restaurants in the area, particularly like Doc B’s. When we arrived, there was no remote for the TV in the room and the television was on. A quick call to room service and someone brought the remote up within minutes. Otherwise, the room was clean and comfortable, and even a great view. This time we had a city view last time we had a lake view they’re all great. When we checked in, I mentioned it was our 35th anniversary. The manager gave us two free drink tickets. We will definitely stay here again in fact, we just booked a night in November at the Westin and we often recommend it to many of our friends.

10

Matt

31 Aug 2024

·

Stayed 2 nights

Great property! Close to shopping and great restaurants! Check in was a breeze and April was so friendly and helpful!

2

Rachel

1 Jul 2025

·

Stayed 3 nights

I was booked from Friday till Monday yet left Sunday afternoon to return to all my belongings missing from my room. Was told housekeeping must have thought I checked out. No one seemed to take it serious and I had to continue to go down to ask to speak to someone just to be told they would do a report yet never gave me the claim number. I emailed corporate and have not heard anything yet.

4

marta

14 Jun 2025

·

Stayed 4 nights

Staff was not good. Some of them rude and not willing to work.The only person helpful was Maria, front desk manager.

10

Saeid

21 Aug 2025

·

Stayed 5 nights

From the check-in (with Jackson) to check out with the great lady (didn’t ask her name) and throughout our 5 nights stay, this place was phenomenal. Thanks for making our stay memorable. Two thumbs up.

2

Dan

13 Jul 2025

·

Stayed 1 night

Arrived at 5:30. Told there were no clean rooms. I had to wait to check in. No apologies. Only housekeeping was to blame and being sold out. I had dinner reservations Had to go to dinner in the clothes I’d been traveling in all day. But I did get a drink ticket out of the deal. That I couldn’t use.

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Location

Outstanding location on the Magnificent Mile, walkable to shops, restaurants, 360/Hancock, and the lakefront, with easy transit access. Many guests choose it specifically for convenient sightseeing and events.

Related guest reviews

10

Kathy

16 Apr 2025

·

Stayed 3 nights

the staff were great the location couldn't be better

10

James

15 Feb 2025

·

Stayed 1 night

Great location!

10

Michael

17 Apr 2024

·

Stayed 3 nights

Excellent location. Easy walk to shops and sightseeing. Riverwalk is 15 min walk from hotel. Right next to former Hancock building.

10

Nathan

24 Apr 2025

·

Stayed 2 nights

Great location

10

Tracy

7 Jul 2025

·

Stayed 3 nights

Great location!

10

Kaitlyn Itaty

13 May 2025

·

Stayed 2 nights

The location is perfect and I was able to go to all the main attractions at a walking distance.

10

julie

20 Sept 2024

·

Stayed 5 nights

On the magnificent mile wonderful location. Clean comfortable room. Easy access to attractions via subway close by

10

Thomas

21 Jul 2023

·

Stayed 2 nights

Great location

10

Tara

1 Sept 2025

·

Stayed 4 nights

I would highly recommend the Westin Michigan Ave. It’s the perfect location. You can look out your window at the iconic Hancock building. Great shopping around. A lot of tours pick up right there at Water Tower place. On a little bit of a side street for easier taxi/uber pick up/drop off. Highly recommend.

10

Lakia

27 Aug 2025

·

Stayed 4 nights

Loved the location.

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Dining

On-site bar and restaurant receive generally positive remarks and the lobby Starbucks is convenient, but breakfast quality and value are often criticized. Prices run high, and some guests found limited options or occasional closures.

Related guest reviews

8

GRANT

10 Oct 2023

·

Stayed 5 nights

Staff were very friendly and helpful also a good location. The only minor issue was the room service wait time. It was supposed to be ASAP (1/2 hour) wait time but it was almost an hour. Had they told me it was going to take that long it would have been fine and I would have grabbed a coffee somewhere on the way to my appointment instead of not having time to eat the $60.00 breakfast.

10

Eamonn

21 Jun 2025

·

Stayed 2 nights

Easy check-in, friendly front office staff, and clean, quiet room! Location, location, location in Chicago! Great breakfast buffet, and cozy bar - both with great service! We enjoyed our family gathering for a college graduation. Thank you.

10

Judith

30 Oct 2023

·

Stayed 4 nights

A warm welcome, a well-appointed room, daily Garrett's popcorn, Starbucks on site, and a prime location for shopping make this Westin an excellent choice for places to stay along Miracle Mile! We didn't expect to pay a destination fee, but the benefits far outweighed the additional expense.

8

Todd

5 Nov 2024

·

Stayed 3 nights

Great location and the hotel itself was clean and quiet in the evening for the most part. The hotel staff were very accommodating and friendly. The staff that worked in the lobby’s Starbucks, not so much, plus the food and drinks sold there were WAY too overpriced.

8

Kathleen

12 Nov 2023

·

Stayed 2 nights

Great location. Westin properties are consistent in amenities. Guest services were on point. This is an older property as to be expected not as quiet, hall noise. I will add both nights big parties were happening in the restaurant. We had an early flight out and opted for The breakfast buffet. It was mediocre-even with the credit it is overpriced for the quality and most food was lukewarm.

8

Mark

13 Oct 2023

·

Stayed 2 nights

Spacious room with very comfortable bed. Breakfast buffet at $35 a pop was AWFUL!!!

10

Mary

21 Nov 2024

·

Stayed 1 night

This is in a fancy part of town, across from the Hancock bldg. There are tons of great restaurants. The shops are… also fancy, translated - mostly for window shopping. It would be awesome if they had 2 people serving coffee in the morning because the line is long.

10

Maria Jose

21 May 2024

·

Stayed 3 nights

Breakfast was TERRIBLE and expensive. We didn't realize that there were a-la-carte options so we paid close to $80 for essentially insipid egg scramble a muffin and coffee.

10

Kelley

24 Apr 2025

·

Stayed 1 night

Everything was awesome! I was able to check in early! I visited the bar and had 2 great Patron margaritas! It was quiet. I’d definitely stay again!!

8

Alan

6 Aug 2024

·

Stayed 4 nights

Friendly staff. I did not like that the on site Starbucks was often closed. I didn't like the toilet in the room - the seat was weak plastic and moved around.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $398	6 $338	7 $430
8 $193	9 $554	10	11 $412	12 $192	13 $256	14 $307
15 $218	16 $483	17 $723	18 $596	19 $357	20 $516	21 $359
22 $163	23 $167	24 $166	25 $167	26 $178	27 $266	28 $407
29 $434	30 $576

Su	Mo	Tu	We	Th	Fr	Sa
		1 $600	2 $398	3 $263	4 $240	5 $242
6 $163	7 $163	8 $163	9 $178	10 $163	11 $199	12 $197
13 $171	14 $154	15 $171	16 $154	17 $170	18 $190	19 $197
20 $172	21 $154	22 $154	23 $154	24 $170	25 $173	26 $188
27 $171	28 $172	29 $172	30 $181	31 $319

Prices for The Westin Michigan Avenue Chicago

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Lake View

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, Lake View

Traditional Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Club Room, 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Studio Suite, 1 King Bed (Mobility Hearing Accessible, Tub)

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Double Beds, Corner

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Club Room, 1 King Bed

Executive Suite, 1 Bedroom

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed

Traditional Room, 1 King Bed

Studio Suite, 1 King Bed

Room, 2 Double Beds

Room, 2 Double Beds, City View

Traditional Room, 2 Double Beds

Room, 2 Double Beds, Lake View (Hearing Accessible)

Room, 1 King Bed, City View

Room, 1 King Bed (Hearing Accessible)

Room, 2 Double Beds (Hearing Accessible)

Guest reviews of The Westin Michigan Avenue Chicago

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Michigan Avenue Chicago

Prices for upcoming dates