Garner Hotel Louisville East by IHG

Coffee machine was broken in the “breakfast area”, on Monday morning the “breakfast” was 1 bagel and 3 pieces of bread and no fruit. The plug for our sink was missing. 2 light bulbs over our sink were out and didn’t get replaced despite 2 requests. We were greeted by staff taking a break on the front couch customer area, spilling food crumbs all over. Subsequent approaches to the hotel were met by staff smoking right outside the doors. Front doors constantly open as the only air movement in the lobby.

While temporarily homeless, I stayed at this location most weekends. I also stayed at a few other hotels in the general area. The Jtown Sleep Inn is exceptional in this price range. The staff is friendly and helpful. The hotel is clean & mostly well kept, It's a bit outdated, but not bad. They have complimentary breakfast & while it's not 5 star dining, there are many options and it tastes good. I have very high standards for cleanliness & the housekeeping team does a great job here. It's also relatively safe & they are pet friendly. I recommend for sure.

The Bed was so comfy! Coffee was out of order, juice machine was broken. Eggs and sausage were inedible.

Mostly good but the coffee maker for breakfast was not working and the sliding bathroom door did not slide.

The whole place needs a rehab. Signs and claims of “No Smoking” but it smelled of smoke. 3rd floor smelled bad. Coffee machine in lobby was broken. No AC in lobby. At least I dont think I brought home bed bugs. We’ll see tho…

It was a clean room. Friendly staff. Just wish the coffee machine in the lobby worked.

Our room was tired, we had no light in the toilet which luckily was attached to the shower so the light in the shower gave a glow, carpet was tatty and the room needed a little TLC. Reception guy was great and extremely helpful. The ice machine was broken and we were expected to go to the hotel next door to collect ice - about a 75 metre walk so that didn’t happen! Overall an average stay and would not stay again

There is a $35 charge for early check in, which I find kind of ridiculous if there was a room ready. No hot water when taking a shower. Ice machine on 2nd floor was out of service. Fairly noisy on the 2nd floor for some reason.

Is always affordable and cleaner than most at that price range. Hallway is extremely hot on the way to the room. Carpet is badly outdated and in need of deep cleaning and or repair. The breakfast is very basic and could use a few more hot items bit over all good.

Check in was fast and easy, clerk was friendly. Elevator made too much noise and I was not really comfortable riding it. Getting to and from the venue was easy. Room was clean and well taken care of.

The first time i stayed there it was a pleasant experience. However, this time was the complete opposite. There was a roach in the room that i had to kill. Also, I have bed bug bites on my neck and arm. Will not be returning to this hotel.

Air conditioning was solid. It was mostly clean. Some cobwebs on the popcorn ceiling.

The paint was peeling on the walls. The shower was small and disgusting. My girlfriend and I refused to shower in it. The overall room felt dirty. Free breakfast was just some eggs, undercooked sausages and waffles. And the coffee machine was broken. Would not recommend for the price we paid.

I arrived around 3:30 PM and there were no other guests at the front desk, but neither of the two people behind the desk greeted me as I stood there for a few minutes. Finally, the woman behind the desk greeted me, but with no friendliness or facial expression. I had a couple of questions, it being my first time in town, but she was very cold. She gave me a room, and after I went in, I noticed an overpowering smell of wet dog. The hotel does not have central air-conditioning, and the window unit was not on, and whoever had the room last must’ve had a dog because the smell was overpowering and the room was hot and humid. I went back downstairs and told her and she, without apology, gave me a key to a different room. I also called down to the desk on the day of checkout for a late checkout, and they were accommodating, but again, fairly unfriendly. I did tell them when I checked in that it was my first time visiting the city and so I was a little surprised at how unhelpful they were, but the second room they gave me was very clean and the window air-conditioning unit was sufficient to keep me comfortable all night long. The bed was very comfortable and I slept very well. I took a shower the next morning, and noticed that where the wand is attached to the wall is fairly low, so if you are taking a shower and you are a tall person, you would definitely need to crouch down in order to stay under the shower of water. Other than that, I can’t say much. I got a good deal on the room.

Nice room. Cleaning wasn't thorough though.

Pleasant clean and affordable!

Very affordable price. Got exactly what I was looking for. Clean room very comfortable bed.

The place smelled like Sigarets and mariguana. I also found bed bugs in the room

Breakfast was cold room was not clean everything else is good

Everything went well Excellent budget hotel. It was clean, quiet , nice neighborhood, polite staff.

I didnt eat the breakfast but the room was a very nice size tv was a little small but it was ok bathroom was nice size as well will stay again if need to

The place was clean. Bed's weren't the best and the internet in our room was terrible. But, if your looking for a clean place to say for a fair price this place will do.

bathroom door like a closet sliding door. very small

Bathroom door was broken and fire alarm was missing from the ceiling. Property needs updated!

Updated smaller motel. Beds were nice and comfy as were the pillows, albeit very small. Rooms were quiet, of average motel size, with all the usual basic amenities including fridge and micro. Breakfast bar looked adequate including waffle machine and fresh fruit. Check in was a breeze. Could not get anyone for checkout. Only complaint was there were electrical issues. Bathroom light was almost impossible to turn on, entry light switch did nothing so you enter a dark room trying to find a switch, and some outlets didnt seem to have power. Nothing major.

The room needed bathroom repairs. The smoke detector had been removed.

Awesome price on Expedia. Staff was fast and nice and we WILL come back if there is availability. 1 critique is I could hear the people above me walking around up until midnight almost every night the floors are very thin you can hear people and their traffic above you if you're on the first floor.

My stay was very comfortable. The room was large and not overfull of stuff. It was nice to just have some space. A couple not great things: -The hotel WiFi was a drag to use, mainly due to signing on. I guess the might be another way, but the pop-up dialog didn't appear until I restarted my computer, and then I had to allow an ad to play in order to sign on. -The shower took a long time to warm up, but did eventually, maybe because the hotel was pretty empty. -The blackout curtain wouldn't close completely, because one clip was disconnected at the track (and the outside lights are suitable for a stadium!), so I had to improvise. -The breakfast consisted of sugar, fat, salt, and starch exclusively. Nice bagels, though, and tasty sausage patties, but the scrambled eggs were really, unnecessarily salty. Little things, like carpet 'baseboards' that are detached, a poorly adjusted shower door that wouldn't close properly, the curtain, show the beginnings of a slip towards a distant dilapidation. All in all, though, very satisfactory for a good night's sleep. Especially for an off-season $75...

Room was nice, had a few inconveniences, such as the light switch did not work beside the door, and the shower door you had to slam to close fully, other then those issues the room was amazing

Bathroom door was sticky and loud. Refrigerator froze a water bottle that was sitting in the door.

Overall a good experience, however is been 4 days since checking out, still haven't seen my $100 refund on the smoking deposit

Had an extended visit here as result of work - cannot recommend. See below: 1) Room cards consistently went out. So did the door mechanism in general. Minor inconvenience. 2) Placed a”Do Not Disturb” card on door. Still had maids knock asking for room cleaning consistently. Part of the issue may be that they don’t speak a lick of English. Major inconvenience. 3) Management is poor. It’s a small establishment - specifically requested manager to ensure I was not disturbed. Did not happen. Observed him sitting outside on phone. Asked to speak to owner/higher management. Stated that hotel ownership is “in process of transition”. Facilities are clean. But there are a ton of hotel options. Cannot recommend.

Coffee machine was broken in the “breakfast area”, on Monday morning the “breakfast” was 1 bagel and 3 pieces of bread and no fruit. The plug for our sink was missing. 2 light bulbs over our sink were out and didn’t get replaced despite 2 requests. We were greeted by staff taking a break on the front couch customer area, spilling food crumbs all over. Subsequent approaches to the hotel were met by staff smoking right outside the doors. Front doors constantly open as the only air movement in the lobby.

Great staff

This was a decent place for a short stay in Louisville however i found some of the front desk staff a bit absent minded with certain questions and help. Other than this, there wasn't much more i can add except in future they need to inform guests of why fees are taken from cards if "reserve now, pay later" options are chosen!

Lots of people hanging out in multiple cars in the parking lot from midnight to 2:00 am near the dumpster with the radio turned up. Seems sus like hookers or drug deals. Breakfast was below average with watery, inedible eggs and were out of cranberry juice. Clerk got the number of days wrong on my key card and didn't require an ID or CC for checkin. Housekeeper ignored DND sign and walked right into my room at 10:30 am.

Our second stay at this facility and we received different treatments on the first stay. Staff was inaccurate with information on sharing about the new incidental charge policy and did not fully understand how to apply incidental charge to debit card causing confusion and accidental charges to our debit card.

The staff is the best!! From the persons at the front desk to the maids are very nice and kind. I like this place and people who work there is the best!!!

The hotel was nice and clean and the staff was great

Staff were quick and courteous

Convenient overnight stay near family. Good location, quiet, comfortable with nearby restaurants. Easy parking.

Better breakfast than most similar priced hotels. Walking distance to several restaurants and fast foods.

Close to work

Very good value for the money. Place was clean, included breakfast and was 15 minutes from downtown (roughly). Was a good spot to launch distillery tours from.

close to many restaurants and gas stations all walking distance. Beds were very comfy. A great hotel. I would definitely book here every time!

Great location. Room very nice

Everything went well Excellent budget hotel. It was clean, quiet , nice neighborhood, polite staff.

Close to work

It is a great hotel in a really safe neighborhood.

Close to work

The paint was peeling on the walls. The shower was small and disgusting. My girlfriend and I refused to shower in it. The overall room felt dirty. Free breakfast was just some eggs, undercooked sausages and waffles. And the coffee machine was broken. Would not recommend for the price we paid.

The breakfast was not that good

Mostly good but the coffee maker for breakfast was not working and the sliding bathroom door did not slide.

The man at the front desk was nice. The rooms were clean (I check everywhere). Had a hard time sleeping because the blackout curtains didn’t block enough light. The breakfast was terrible even on the scale of terrible hotel breakfasts: milk was sour, yogurt was cheap, juice machine was broken, waffle maker kept burning the waffles, sausage was inedible. Strong smell of weed in the hallways.

Need for common area updates and paint. Enlarge breakfast area. Eggs were cold and sitting in water.

Room was clean and up to date, staff was friendly. Room included breakfast, which was good with plenty of options.

Breakfast was cold room was not clean everything else is good

My stay was very comfortable. The room was large and not overfull of stuff. It was nice to just have some space. A couple not great things: -The hotel WiFi was a drag to use, mainly due to signing on. I guess the might be another way, but the pop-up dialog didn't appear until I restarted my computer, and then I had to allow an ad to play in order to sign on. -The shower took a long time to warm up, but did eventually, maybe because the hotel was pretty empty. -The blackout curtain wouldn't close completely, because one clip was disconnected at the track (and the outside lights are suitable for a stadium!), so I had to improvise. -The breakfast consisted of sugar, fat, salt, and starch exclusively. Nice bagels, though, and tasty sausage patties, but the scrambled eggs were really, unnecessarily salty. Little things, like carpet 'baseboards' that are detached, a poorly adjusted shower door that wouldn't close properly, the curtain, show the beginnings of a slip towards a distant dilapidation. All in all, though, very satisfactory for a good night's sleep. Especially for an off-season $75...

Is always affordable and cleaner than most at that price range. Hallway is extremely hot on the way to the room. Carpet is badly outdated and in need of deep cleaning and or repair. The breakfast is very basic and could use a few more hot items bit over all good.

Not bad for the price. The A/C unit was a bit loud and the breakfast was meh. Eggs were gross. I’d stay there again if need be. Just won’t go for the breakfast.