Name: Best Western PLUS Franklin Square Inn
Address: One Fourth Street, Troy, New York, United States of America, Troy, New York, US
Price range: US$139–US$503 per night
Rating: 8.3

What guests think

Reviews of Best Western PLUS Franklin Square Inn highlight friendly service, generally clean spaces, and a popular free breakfast, while noting mixed experiences with room comfort and noise, parking limitations, and occasional maintenance or housekeeping problems.

The downtown Troy location is praised for walkability to the riverfront, RPI, and many restaurants and shops. Breakfast often earns high marks for variety and quality, though some guests encountered early closing times, replenishment delays, or equipment issues. Room experiences vary, with reports of loud HVAC or street noise, differing bed firmness, smaller layouts in some cases, and occasional absences of in-room coffee makers or microwaves. Overall, expect a practical stay with solid essentials, best if you secure a quieter room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking is available but can be limited, tight, or confusing, and some guests parked across the street. Facilities are basic, with a small fitness room, on-site laundry, and pet-friendly policies; an occasional elevator outage was noted.

Related guest reviews

10

Catherine

10 Sept 2025

·

Stayed 1 night

Staff was very helpful and they had laundry facilities. Perfect for our long trip.

10

Mark

6 May 2024

·

Stayed 1 night

Close to RPI where my son is attending and is Pet Friendly. Parking has improved, but still could use some work.

10

Dexter

16 Aug 2024

·

Stayed 2 nights

Free parking

10

Karolina

24 Sept 2024

·

Stayed 2 nights

Stayed here for my wedding. Elevator was broken but staff helped with our bags to the top floor and they were very friendly and helpful. Clean hotel room, great free breakfast with a cool pancake machine. I would stay here again. Very close to walk anywhere you would like for food drinks etc. if you’re here on a Saturday perfect spot to stay and go to the Troy’s farmers market.

6

Tom

4 Jun 2024

·

Stayed 1 night

Very limited & small parking spaces

8

Dimitrios

13 Feb 2023

·

Stayed 1 night

It's conveniently located in downtown Troy. Very limited parking and may have to park across the street and traverse across a high traffic area to get to the hotel.

8

Richard

28 Jul 2025

·

Stayed 1 night

Good hotel, comfortable, inexpensive, and good quality. Cleanliness is good. Breakfast is bland and generic. Overall exactly what I would expect for a budget hotel. Parking lot is a bit confusing to get into. Troy is a mixed bag of decent walkable areas and some sketchy areas.

10

Anne

9 Nov 2025

·

Stayed 2 nights

i was pleasantly surprised by this hotel. It was very clean and quiet. The hospitality staff were very friendly. The room was in great condition and the bathroom was plenty roomy. The fitness center was sparse, but the treadmill worked and I appreciated that they kept the temperature down so you weren't dying from the heat.

10

Gregory

11 Aug 2024

·

Stayed 1 night

Great place, nice and clean and very accommodating. This is the 2nd time I’ve stayed. Great place for my dog. Lots of area to walk him and close to a park across the street.

10

billianna

27 Dec 2024

·

Stayed 1 night

Great view nice room. Parking is horrible

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Cleanliness

Many guests found rooms and common areas very clean. However, recurring reports mention unpleasant room odors, occasional housekeeping lapses, and a few maintenance issues such as slow-draining fixtures or a temporary hot water outage.

Related guest reviews

2

Er Feng

18 Dec 2024

·

Stayed 1 night

I usually expect a comfortable and relaxing stay when I book with Best Western, but unfortunately, my experience at the Franklin Square Inn was far from pleasant. First, the HVAC unit in my room was extremely noisy—every time it turned on, it sounded like a small airplane revving up. It was impossible to get a good night's sleep with that constant noise. To make matters worse, both the shower and sink were clogged. The water barely drained, leaving me standing in a pool of water while showering, which was really off-putting. I reported these issues to the front desk, but nothing was done during my stay to resolve them. I was really hoping for a more comfortable experience, especially given the price, but I won’t be returning to this location. If you're looking for a peaceful and hassle-free stay, I’d recommend looking elsewhere.

2

Rom

20 Aug 2025

·

Stayed 1 night

Terrible experience. We arrived at 1 a.m. to find a transient outside the entrance, and there were no clear signs showing the lobby is on another floor. Staff made me feel like I was bothering them by checking in late. The room was the worst part—smelled like sweat and dampness, like a dirty locker room. It felt unclean, and I couldn’t even sleep worrying about bed bugs. I left the next morning and booked another hotel, even though this stay was prepaid. Not worth the money or the stress.

8

Bob

26 Jun 2024

·

Stayed 1 night

Bathroom could have been cleaner, there was hair in the bathtub that definitely wasn’t mine.

4

Scott

14 Jul 2023

·

Stayed 1 night

This property is greatly overpriced for what you get. The room smelled like mildew and there were ants in the bathroom. There was some decent dining in the area, walking distance, which was nice. Room did not have pillows for the pull out couch. I got the last available pillow in the hotel. Incredible water pressure but a tub spout in a shower unit which made no sense and sprayed water everywhere (which I believe caused the mildew smell with wet tiles overhead and rotting trim around the door). Much better options in the area for much less money.

10

Anne

9 Nov 2025

·

Stayed 2 nights

i was pleasantly surprised by this hotel. It was very clean and quiet. The hospitality staff were very friendly. The room was in great condition and the bathroom was plenty roomy. The fitness center was sparse, but the treadmill worked and I appreciated that they kept the temperature down so you weren't dying from the heat.

4

Sacha

1 Sept 2025

·

Stayed 1 night

The rooms had an unpleasant odour. We changed from the first but the second room was no better.

10

Diane

15 Jan 2026

·

Stayed 1 night

Room spacious snd spotless. Staff welcoming. Breakfast had lots of choices, all good.

10

Kathleen

7 Jul 2025

·

Stayed 1 night

Very clean which is most important to me, great variety of breakfast foods and nice amount of hours that it was available, plus great little town, I will stay longer next time!!

10

Troy

2 Jun 2025

·

Stayed 1 night

The hotel was clean and inviting from the moment we stepped inside. We were greeted kindly by the front desk staff and found our room was clean as was the bathroom. The breakfast was good as well. I would easily stay here again.

4

Judith

23 Sept 2025

·

Stayed 1 night

The overall lobby and breakfast area was cluttered. seating area cushions were dirty, stained and under the cushions was extreme amount of food crumbs. No milk for coffee or cereal. Returned in evening to no hot water for a shower.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but vary: some are small, bed firmness is inconsistent, and noise from HVAC units, street activity, or adjacent rooms is reported. A few rooms lack in-room coffee makers or microwaves, and some windows face mechanical equipment.

Related guest reviews

8

josephy

2 Mar 2025

·

Stayed 2 nights

Poor sleep due to a very firm matress, loud traffic noise, loud heating unit, and overhearing an argument. The second night was very good after moving rooms.

10

Linda

24 Jul 2025

·

Stayed 1 night

Spacious room, nice counter space/desk area. Good hot breakfast, elevator. No coffee maker, No Microwave in room. But coffee available in lobby. Sufficient lighting and outlets for electronics.

6

John

21 Aug 2025

·

Stayed 1 night

Decent breakfast, rooms were noisy

10

Jeffrey

5 Jan 2026

·

Stayed 3 nights

Hotel was recently refurbished. Beds were comfortable. Breakfast had many choices. I couldn’t believe during a snow storm that happened while we were there, someone on the hotel staff scraped off the snow on our car!

10

DOUGLAS

31 May 2024

·

I had never been to Troy/Albany before, and was a bit apprehensive about staying near a major metropolitan area like this, but I was soon put at ease. The location was excellent, parking wasn't any problem at all, and the area was safe. The staff was helpful and accomodated my wife's request to keep her freezer bags in their freezer overnight. I highly recommend the Dinosaur BBQ for dinner--they're right across the street, on the east bank of the Hudson river. Rensselaer University is just a few blocks east. The hot breakfast was good; the automated pancake making machine was amusing, and the custom coffee making machine was great! The wifi internet speed was fast too--I measured at least 10 Mbps. In summary, I enjoyed our stay, and would stay here again.

10

Cathy

13 Mar 2024

·

Stayed 1 night

Hotel seems to be recently updated and clean. I liked being able to walk to nearby restaurants. My only complaint is that the heating system in my room was VERY loud when it came on. So much so that at 2:30 am I got up and just turned it off entirely. Luckily I was not at all cold after doing so and I would stay here again in spite of that…

8

Bryan

27 Jun 2025

·

Stayed 1 night

Room was fine. Window view of air handling system not so great!!

8

Audrey

22 Jun 2025

·

Stayed 1 night

Friendly staff, clean room. Took a star away for no in-room coffee maker, noisy HVAC, no usb ports (and only one outlet by the beds).

6

Mark

30 Jun 2025

·

Stayed 1 night

Very small room, especially for a king size bed. Tiny and almost useless pillows for the king bed. Windows allow much street noise like music from a club or restaurant party across the street. Otherwise, bed was comfortable, bathroom was clean, shower nice. Breakfast was okay. There was an issue about the amount of the charge for the pet fee (Expedia showed a different amount than the hotel shows on their website) but that was finally resolved after some initial back and forth discussion. Overall a 3.5-star experience.

4

Emmie

20 Jul 2024

·

Stayed 1 night

The AC unit in the room was so loud it was impossible to sleep.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with several going above and beyond. There are isolated complaints about slow or absent front desk coverage, early check-in fees, and confusion around request-only housekeeping.

Related guest reviews

8

Preeti

13 Apr 2025

·

Stayed 2 nights

Accommodated our early checkin which was a huge plus for us after our long flight! They forgot to let us know we needed to specifically request for housekeeping which was a bit of a downer. Otherwise - good staff/service and they serve breakfast which is super convenient to get a headstart to the morning.

2

alla

28 Mar 2025

·

Stayed 2 nights

No one was at the front desk when we came to check in. We’ve waited for over an hour, other guests called the police, and we ended up leaving to another hotel. Then the hotel would not agree to refund us the money. Horrible horrible place

10

Jeffrey

5 Jan 2026

·

Stayed 3 nights

Hotel was recently refurbished. Beds were comfortable. Breakfast had many choices. I couldn’t believe during a snow storm that happened while we were there, someone on the hotel staff scraped off the snow on our car!

6

RON

29 Jul 2023

·

Stayed 2 nights

I called a couple of hours before check-in time to request a room on the first floor since I'm a disabled Veteran and need a room on the first floor. I was assured by the woman that answered the phone that I would in fact have a room on the first floor. When I checked in, I was put in a room on the second floor. Since I'm not able to use the elevator in case of a fire and am required to use the stairs for my safety, this is a big problem as I can't use the stairs due to my disability. This WAS a big problem for me. Also, a BIG problem with this hotel.

10

James

5 Apr 2024

·

Stayed 3 nights

First and foremost was the outstanding staff--all of them. They were friendly, competent and especially excellent at customer service. I specifically cite Matt, the front desk staff who checked me in the night of April 4, and Jennifer who ran the breakfast rooms. Matt went out of his way to solve an important room comfort problem and Jennifer was friendly and enthusiastic. The facility physically was in excellent condition, very clean and contemporary. This is among the best hotel experiences I've ever had.

10

Vincent

15 Nov 2025

·

Stayed 4 nights

We always stay here when we're in Troy. Staff are outstanding! Plus great breakfast, and location. Right across the street from our favorite restaurant - Emery's.

6

Glen

28 Sept 2023

·

Stayed 1 night

Very convenient location. Nice walk along the river. Staff courteous and pleasant. Only issue , we arrived to town early and asked to be checked in, we were informed there was a 65$ fee for early check-in. This was 1:45, for a 4pm check-in.

10

Frank

27 Sept 2023

·

Stayed 1 night

Perfect stop for a bike trip down the Empire State Trail. They let me bring my bike into my room and the breakfast in the morning was incredible. It’s just across the river from the trail and has lots of food within walking distance. I can’t not mention how perfect the service was during my stay. I was transitioning from camping along the trail from Buffalo to Albany, to staying in hotels on the way to NYC. I wanted to ship my camping stuff home so I didn’t have to carry it. The man attending the front desk went over and beyond to help me out. Including finding and building a box for me and offering me packaging tape. It made it so easy.

10

Carla

16 Dec 2024

·

Stayed 2 nights

The staff went above and beyond to ensure a pleasant stay. They were courteous, attentive, and quick to respond to any requests, and housekeeping maintained high standards throughout my visit.

4

Paula

27 Dec 2025

·

Stayed 4 nights

Waited 15min. to check in while staff was in another room on private call. And didn't bother to apologize.

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Location

Central downtown Troy location near the riverfront, RPI, and many restaurants and shops; most guests find it very walkable. A few note the surrounding area can feel sketchy after dark.

Related guest reviews

10

Vincent

2 Dec 2025

·

Stayed 2 nights

Very good location

10

Meredith

11 Aug 2025

·

Stayed 3 nights

Placed in the heart of downtown Troy! Close to unique shops, great coffee shops, lots of dining options and the very best Saturday Farmers Market. Staff is always friendly, and they do a great complimentary breakfast.

10

Lori

28 Sept 2025

·

Stayed 3 nights

Nice hotel with modern, cozy lobby and dining area. The breakfast spread was notably good. Solid customer service. The only quirks were the sink design (low height and tended to spray) and loud AC unit. Great location near the river, RPI, and downtown retail and restaurants. Highly recommended overall!

8

Richard

28 Jul 2025

·

Stayed 1 night

Good hotel, comfortable, inexpensive, and good quality. Cleanliness is good. Breakfast is bland and generic. Overall exactly what I would expect for a budget hotel. Parking lot is a bit confusing to get into. Troy is a mixed bag of decent walkable areas and some sketchy areas.

10

Bryan

10 Aug 2025

·

Stayed 3 nights

The hotel itself is great, and there’s a neat little bbq place across the road, I would just avoid going out too far at night!

10

Lisa

8 Jul 2024

·

Stayed 2 nights

This is our go-to hotel in Troy. Clean, great, walkable location (downtown, on water). Great restaurants and Saturday Farmer’s Market nearby. Perfect for visiting students at RPI.

10

Theresa

9 Aug 2024

·

Stayed 1 night

The location was perfect for visiting Rensselaer University.

8

Calvin

5 Jul 2025

·

Stayed 2 nights

Pros: Easy parking, easy to locate and get to, clean presentation. Cons: Can be pricey during peak season because there arent many other modern hotels around. The area around is great on the river side, and suspicious a few blocks over.

10

JEFFREY

20 Oct 2024

·

Stayed 2 nights

Nice hotel in the heart of downtown Troy. Many dinning options, all walkable.

10

timothy

21 Oct 2023

·

Stayed 1 night

Didn’t feel that walking in the downtown area would be fully safe after dark

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Dining

The free breakfast is often praised for variety and quality. Some guests experienced replenishment delays, early closing hours, or equipment issues that affected the experience.

Related guest reviews

10

Jennifer

10 Sept 2025

·

Stayed 4 nights

There's parking, but also you can easily walk to several restaurants and the free breakfast is great with vegan options.

10

Michael

17 Sept 2025

·

Stayed 5 nights

Great location to everything you’d want in TROY. Steps away from the Riverwalk with access to several waterfront restaurants. Bus stop right outside property. Location, location, location. Large assortment for breakfast (included). Fruit, oatmeal, yogurt, pancakes, burritos, eggs, bacon, links, potatoes, bagels, toast, cereal, coffee, juice, all the toppings you could think of. Top notch. Great for hotel quality. Only thing I didn’t like was no coffee pot in room, but so many shops nearby.

6

Michael

29 Jun 2023

·

Stayed 1 night

The overall experience was okay. There was no tv because of a storm. The bed was extremely hard and uncomfortable to sleep on, the included breakfast was very disappointing. The automatic pancake maker didn’t make pancakes, the yogurt machine didn’t dispense yogurt and the coffee machine made only hot water and milk so what was left was cold scrambled eggs and potatoes.

10

Jeffrey

5 Jan 2026

·

Stayed 3 nights

Hotel was recently refurbished. Beds were comfortable. Breakfast had many choices. I couldn’t believe during a snow storm that happened while we were there, someone on the hotel staff scraped off the snow on our car!

8

Richard

28 Jul 2025

·

Stayed 1 night

Good hotel, comfortable, inexpensive, and good quality. Cleanliness is good. Breakfast is bland and generic. Overall exactly what I would expect for a budget hotel. Parking lot is a bit confusing to get into. Troy is a mixed bag of decent walkable areas and some sketchy areas.

8

Christina

11 Aug 2024

·

Stayed 2 nights

Everything was great. Loved the spacious lobby with lots of seating and light. The room was clean and comfortable. Sadly, they were clearly understaffed for breakfast service. Everything was constantly running out and no one was really cleaning tables or anything.

10

Diane

15 Jan 2026

·

Stayed 1 night

Room spacious snd spotless. Staff welcoming. Breakfast had lots of choices, all good.

10

Nancy

27 Jul 2023

·

Stayed 2 nights

We really enjoyed this Best Western property.You also get a free breakfast in the am.My only thought would be if the breakfast didn’t close so early.

10

Pamela

7 Jul 2025

·

Stayed 1 night

Great location near stores, restaurants, and the river. Updated rooms, fantastic breakfast included.

10

Deborah

12 Aug 2024

·

Stayed 1 night

Great breakfast; friendly and attentive staff; very clean. The best hotel experience I’ve had in a long time. Keep up the good work!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$140
February	US$146
March	US$149
April	US$155
May	US$193
June	US$184
July	US$159
August	US$189
September	US$181
October	US$172
November	US$152
December	US$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $503	16 $174	17 $168	18 $248	19 $225
20 $150	21 $159	22 $159	23 $159	24 $199	25	26 $300
27 $163	28 $163	29 $163	30 $166

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2 $326	3 $268
4 $139	5 $144	6 $141	7 $139	8 $159	9 $292	10
11 $167	12 $161	13 $167	14 $150	15 $160	16 $309	17 $271
18 $160	19 $157	20 $157	21 $146	22 $160	23 $444	24 $438
25 $160	26 $149	27 $146	28 $160	29 $149	30 $271	31 $319

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed (Shower Only;With Sofabed)

Suite, 1 King Bed, Balcony, River View (With Sofabed)

Standard Room, 1 King Bed, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed

Standard Room, 1 King Bed (Larger Room;With Sofabed)

Suite, 1 King Bed (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western PLUS Franklin Square Inn

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Prices for upcoming dates