MainStay Suites Mackay

Name: MainStay Suites Mackay
Address: 38 Macalister Street, City Centre, Mackay, Queensland, Australia, Mackay, Mackay Regional, AU
Price range: $126–$480 per night
Rating: 8.57

From

$141

/ night

Select dates to see prices and availability

From

$141

/ night

About this property

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Show all

Location

38 Macalister Street, City Centre, Mackay, Queensland, Australia

Artspace Mackay (0.1 miles)

Mackay Enertainment and Convention Centre (0.3 miles)

Room details

2 King Beds

Sleeps 4

Air Conditioning

Heating

Wi-Fi (Free)

Guest reviews of MainStay Suites Mackay

8.6

Fabulous

Based on 204 verified reviews

Facilities

7.4

Cleanliness

8.8

Service

8.6

Rheannen

Nov 23, 2025

Stayed 2 nights

Anne

Sep 28, 2025

Stayed 2 nights

Great amenities close to everything. Great staff

Aaron

Dec 28, 2024

Stayed 3 nights

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.

Courtney

Oct 27, 2024

Stayed 1 night

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.

Suzy

Aug 11, 2024

Stayed 2 nights

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 10:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about MainStay Suites Mackay

Is parking available at the property?

Parking is available on-site and is limited. It is self-parking and is not covered. A reservation is not required.

Does the hotel allow pets?

The hotel allows dogs and cats, with a pet fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees and restrictions.

What are the check-in and check-out times?

Check-in starts at 14:00 and ends at 10:00. The standard check-out time is also at 10:00. Early check-in is available for a fee of AUD 25, and late check-out for AUD 50, both subject to availability.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including features such as step-free entrances and wheelchair-accessible public areas. Specific details about accessible rooms and bathrooms are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in the City Centre of Mackay, near the beach and various shopping areas. It is close to natural attractions like Floodway Conservation Area and cultural highlights such as Artspace Mackay.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours are not specified.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel, with up to 2 children aged 12 years old and younger staying free when occupying the same room as a parent or guardian using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for infants at a fee of AUD 10.00 per day and rollaway beds for AUD 60.00 per day. Extra-person charges may apply, and advance request or confirmation is required for these services.

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Prices for upcoming dates

September 2026

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

2026-09-22: NO DATA
2026-09-23: 247.88577984997556USD
2026-09-24: 150.50307070703124USD
2026-09-25: 131.93517809698486USD
2026-09-26: 131.56183362194824USD
2026-09-27: 131.57180424591064USD
2026-09-28: 140.92212106048584USD
2026-09-29: 187.23840845239258USD
2026-09-30: 342.9334962197265USD
2026-10-01: 171.46174098986816USD
2026-10-02: 158.75606060058593USD
2026-10-03: 166.76298631152343USD
2026-10-04: 144.92075998327635USD
2026-10-05: 138.9227972374878USD
2026-10-06: 138.91280044390868USD
2026-10-07: 144.92075998327635USD
2026-10-08: 154.92735844543455USD
2026-10-09: 125.92721855761718USD
2026-10-10: 140.95211144122314USD
2026-10-11: 125.92721855761718USD
2026-10-12: 195.903447684082USD
2026-10-13: 195.903447684082USD
2026-10-14: 479.83698477026365USD
2026-10-15: 161.94498541308593USD
2026-10-16: 125.92721855761718USD
2026-10-17: 125.92721855761718USD
2026-10-18: 125.92721855761718USD
2026-10-19: 144.92075998327635USD
2026-10-20: 144.92075998327635USD
2026-10-21: 143.52471561083985USD
2026-10-22: 161.95498220666502USD
2026-10-23: NO DATA
2026-10-24: 140.94211464764405USD
2026-10-25: 140.94211464764405USD
2026-10-26: 161.95498220666502USD
2026-10-27: 161.95498220666502USD
2026-10-28: 161.94498541308593USD
2026-10-29: 161.95498220666502USD
2026-10-30: 140.94211464764405USD
2026-10-31: 140.94211464764405USD
2026-11-01: 140.96210823480223USD
2026-11-02: 161.95498220666502USD
2026-11-03: 185.9468157434082USD
2026-11-04: 158.94599967858886USD
2026-11-05: 146.95007418701172USD
2026-11-06: 140.96210823480223USD
2026-11-07: 140.94211464764405USD
2026-11-08: 125.92721855761718USD
2026-11-09: 146.95007418701172USD
2026-11-10: 146.95007418701172USD
2026-11-11: 161.28469109094237USD
2026-11-12: 161.95498220666502USD
2026-11-13: 140.94211464764405USD
2026-11-14: 140.94211464764405USD
2026-11-15: 140.96210823480223USD
2026-11-16: 146.95007418701172USD
2026-11-17: 146.95007418701172USD
2026-11-18: 161.28036438098144USD
2026-11-19: 161.95498220666502USD
2026-11-20: 140.94211464764405USD
2026-11-21: 140.94211464764405USD
2026-11-22: 140.96210823480223USD

The front desk is open during the following times:

Monday - Friday: 7:00 AM - 10:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Parking height restrictions apply.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Covered self parking fee: AUD 25 per night
Pet fee: AUD 350 per accommodation, per stay
Service animals are exempt from fees
Early check-in fee: AUD 25 (subject to availability)
Late check-in fee: AUD 50 for check-in between 10:00 AM and noon
Late check-out fee: AUD 50.00 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per day
Rollaway bed fee: AUD 60 per night
Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2 $159	3 $167
4 $145	5 $139	6 $139	7 $145	8 $155	9 $126	10 $141
11 $126	12 $196	13 $196	14 $480	15 $162	16 $126	17 $126
18 $126	19 $145	20 $145	21 $144	22 $162	23	24 $141
25 $141	26 $162	27 $162	28 $162	29 $162	30 $141	31 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $248	24 $151	25 $132	26 $132
27 $132	28 $141	29 $187	30 $343