Name: MainStay Suites Mackay
Address: 38 Macalister Street, City Centre, Mackay, Queensland, Australia, Mackay, Mackay Regional, Australia
Rating: 8.6

Guest reviews

8.6

Fabulous

Based on 198 verified reviews

Facilities

7.2

Cleanliness

8.8

Service

8.6

10

Rheannen

23 Nov 2025

·

Stayed 2 nights

.

10

Anne

28 Sept 2025

·

Stayed 2 nights

Great amenities close to everything. Great staff

10

Aaron

28 Dec 2024

·

Stayed 3 nights

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.

6

Courtney

27 Oct 2024

·

Stayed 1 night

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.

8

Suzy

11 Aug 2024

·

Stayed 2 nights

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.

38 Macalister Street, City Centre, Mackay, Queensland, Australia

Location

A stay at MainStay Suites Mackay places you in the heart of Mackay, steps from Artspace Mackay and 6 minutes by foot from Mackay Enertainment and Convention Centre. This luxury hotel is 0.5 mi (0.8 km) from Bluewater Lagoon and 0.5 mi (0.9 km) from Caneland Central.

Artspace Mackay(0.1 Miles)

Mackay Enertainment and Convention Centre(0.3 Miles)

Jubilee Park(0.4 Miles)

Bluewater Lagoon(0.4 Miles)

Caneland Central(0.4 Miles)

Ken Burgess Orchid House(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 10:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self parking is available on-site, but it is limited. Parking height restrictions apply.

Yes, pets are allowed with a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 14:00, and check-out is by 10:00. Early check-in is available for a fee of AUD 25, and late check-out is available for AUD 50, both subject to availability.

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

The hotel is located in the heart of Mackay, just 0.2 km from Artspace Mackay and 0.5 km from Mackay Entertainment and Convention Centre. Other nearby attractions include Bluewater Lagoon and Caneland Central, both within 0.6 km.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Cribs are available for a fee of AUD 10 per day, and rollaway beds can be provided for AUD 60 per day. Advance request or confirmation may be required.

MainStay Suites Mackay

Amenities

Property description

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