BE Destination Tulum

first i want to state that i have stayed here on 3 other occassions during chirstimas holiday and my experiences have been oustanding. Unforntunately this time not so much. here were the unfavorable issues this time: breakfast was not included as it was the last 3 vsists. they gave you one option which based on the menu price was more expense than the yogurt listed which i chose. water stopped working

The hotel is nice and our room was good but the hotel has raccoons roaming the property. At one point, a raccoon entered our room and opened the minibar. I alerted the staff who tried to shrug it off by saying “we are in the wild with them”. We couldn’t sleep at all as the raccoon knocked on our glass sliding door a few times during the nigbt to see if it could slide it open or we left it unlocked … Terrifying.

I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we arrived. All the snacks/ drinks in the room are kind of pricey and not included in your stay which is kind of crazy since the price of the stay is already high. We had plenty of raccoons visiting, the only issue is that they peed in the pool and were getting inside, we also found a bat, we took it out so it wouldn’t drawn. But I would not recommend getting a room with pool if your skin is sensitive. The water went out almost every day at certain point of the day and came back after a while. The light also went out a couple times during different days. Internet connection is not the best but not the worst. The hotel food is pricey and is not very good. The location is a little bit far from everything about 30 min from the main restaurant/ bar locations. But I do got to say that the room was always clean, they come clean your room twice a day and they are super friendly! The staff from the massage area are also super nice and sweet people and the massages were amazing. We had the best sleep.

GREat place

Paradise!