BE Destination Tulum

Very beautiful property, especially the vegetation and the spa. The concierge was excellent as it was the staff serving breakfast. The receptionist was not very attentive, I would say even impolite, showing some frustration amd addressing us with little patience.

This is a very nice hotel. We had a comfortable room in a god condition. The service (housekeeping, restaurants, beach) were top notch. Two things: - the ocean was choppy during our stay. They have no control over that, of course, but the pools should be heated. With the pool ice cold, there was no comfortable swimming option. - drinks on the beach are north of $30 but if you are booking a room here you can afford it

Quiet, nice beach access, staff friendly and helpful, always make sure we had everything we needed.

Amazing location, staff and holistic facilities

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so cold that you can’t get into them. The food was 8/10 — I enjoyed it. Overall, it’s okay, but I wouldn’t stay here again.

The resort was a luxury experience with remarkable staff and stunning views. The designated pool areas were a treat and the surrounding community was well maintained and safe. We encourage you to keep bug repellant handy when visiting between June and September.

Amazing Hotel. Very clean. Great beach access. Nice rooms

It was delightful staying at Be Tulum. The food was delicious, and all of the wellness activities truly help you disconnect from the city and relieve stress.

Be Tulum was wonderful—the staff, the room, the plunge pool, the spa, the atmosphere, the food—and I loved the free breakfast. However, there were two, quite large, issues that I did have with the hotel: (1) There were a lot of added-on service "gratuity fees." I was charged a $42 gratuity fee for using the minibar. That was worth more than anything that was in the minibar, which was old and stale; (2) once I added up my bill, after I left, it was incorrect by over $100.

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.

— housekeeping is terrible — communication with front desk is terrible — concierge is terrible — staff is cordial but given the above they do what they can with the little they are given — no room service — everything is a rip off considering the level

Room was cleaned perfectly, concierge very attentive, food in Marezia delicious.

Beautiful, cozy bohemian hotel right in the jungle! The only thing that wasn’t so great was how humid the room was. It was so humid in the room it started to warp our passports and make the room smell.

Very clean and superb accommodations inside the nature. We have walked by and entered to different hotels in Zina Hotelera and not even once we had regretted staying at this place.

Wonderful resort. Friendly staff. Some areas of our rooms needed attention. One section of Shower ceiling was peeling off and falling down. Not that big of a deal for us , but for the amount of money we spent this shouldn’t have been the case. Same thing was happening on our roof top pool, the shaded wood area was collapsing so we were afraid to lay down and relax there as intended. But the common area environment and the vibe of the resort compensated for the little flaws.

Aunque el hotel es visualmente impresionante y en buenas condiciones, mi experiencia no justificó el precio pagado. Al llegar, pagué por un upgrade de habitación, pero me cobraron dos veces, y aún no he recibido el reembolso. La habitación tenía una piscina, pero una puerta que daba acceso a la piscina no se podía abrir porque la madera de la puerta estaba hinchada. Además, encontré lagartijas muertas afuera, lo que indica una limpieza deficiente. Aunque la habitación estaba limpia en general, estos problemas de mantenimiento y limpieza no son aceptables para un hotel de esta categoría. El servicio del personal si fue excelente. Todos muy amables y atentos. Un aspecto crítico fue la falta de generadores de energía. El sábado, hubo un apagón en Tulum que duró desde la mañana hasta la tarde, afectando el aire acondicionado, el internet y el suministro de agua del hotel. Aunque el hotel afirmó que el apagón afectaba a toda la zona, descubrí que otros hoteles vecinos tenían generadores y operaban con normalidad. Tuve que pasar el día en un hotel vecino porque yo me quedé sin aire acondicionado, sin internet, sin poderme bañar, ni lavar los dientes o las manos o usar el inodoro. En resumen, el Hotel Be Tulum es hermoso, pero mi experiencia estuvo marcada por problemas que no justifican el precio. Los huéspedes deberían verificar la disponibilidad de generadores antes de reservar. Lamentablemente, mi estadía se arruinó por estos inconvenientes.

Amazing Hotel. Very clean. Great beach access. Nice rooms

Breakfast was small but delicious Clean rooms Beautiful location and beach

We had cockroaches in our bed

Excellent service Friendly Clean Amazing architecture

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

Beautiful, cozy bohemian hotel right in the jungle! The only thing that wasn’t so great was how humid the room was. It was so humid in the room it started to warp our passports and make the room smell.

If I could give Be Tulum a higher rating, I would. This hotel is so special and unique. We stayed in the alcove suite with a plunge pool. It was like we were tucked away in the jungle. So peaceful, serene, and lots of privacy. The room was unique and clean, and the air conditioner was a nice relief from the heat. The restaurants here had amazing food, with beautiful views. The staff overall—from the front desk, to restaurants, and maids—were wonderful. Very attentive and polite. The concierge checked in daily, was super helpful in booking taxis and ATVs, and offered suggestions for other things to do. This was helpful since the seaweed was in full effect, but it didn't take away from the stay or the trip. It was still beautiful, could go in the ocean and lay on the beach beds. Don't let that stop you from booking!

Raquel, our concierge, was excellent throughout our stay! Our room was beautiful and spacious. The entire property was gorgeous with the staff being extra attentive and friendly. We are already dreaming of our next trip to Tulum!

Wonderful resort. Friendly staff. Some areas of our rooms needed attention. One section of Shower ceiling was peeling off and falling down. Not that big of a deal for us , but for the amount of money we spent this shouldn’t have been the case. Same thing was happening on our roof top pool, the shaded wood area was collapsing so we were afraid to lay down and relax there as intended. But the common area environment and the vibe of the resort compensated for the little flaws.

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

Be Tulum is a solid 3 or 4 star property. The food was excellent and the staff was friendly and welcoming. It’s a more off the beaten path type of hotel which is not necessarily my type of vibe. The rooms need to be updated for the price they are charging (water temp fluctuates and wifi is ok). Trying this hotel one time was enough for us. I also wouldn’t stay there more than two nights. Overall, an OK hotel.

The resort and the rooms are beautiful. But the service was pretty awful from our experience. Staff ks friendly but pointless when it came to basic things. We had a broken light outside of our room entrance and we repeatedly asked them to fix it daily and it was not fixed until our last night after my husband had a stern talk with them. It was dangerous to walk in and out of our room in the darkness, a total safety hazard. Basic things like face clothes were not replenished during cleaning and housekeeping kept the doors opened during service which welcomed a a swarm of mosquitos into our room. If you like a beautiful jungle setting and don’t mind getting eaten alive by mosquitos, then this is your spot!

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.

Cama pésima, almohadas las peores. Comida bien. Personal muy amable.

Very beautiful property, especially the vegetation and the spa. The concierge was excellent as it was the staff serving breakfast. The receptionist was not very attentive, I would say even impolite, showing some frustration amd addressing us with little patience.

Just spent 6 days at Be Tulum and it was fantastic. The staff are friendly and every attentive and the hotel was immaculately well kept, even with the seaweed that is in season right now. Concierge service was great (ours was July and she took care of everything). Food was great too, and the atmosphere magical. Highly recommend!

The property is amazing! The service of the waiters is pretty good. But all other staff is terrible, it has always been the same. For years I have stayed in this hotels (Nomade and Be) and it’s a shame they treat you so poorly. The reason I always stay is because of the location and beautiful facilities. They always have people in training, and poorly trained.

Stay away from this hotel. They charged another room bill to my credit card and haven’t returned the money yet. I have contacted them several times, the management doesn’t care. I booked airport pickup only to realize they messed up, there was nobody there to pickup. And they claim there was a puncture, but when I asked the driver he wasn’t aware of anything like that. Stay away from this hotel, terrible management

wonderful! highly recommend. Raquel my concierge was amazing helped me make reservations at restaurants and tours. Cant wait to go back!

Dejo mucho que desear el servicio por parte de front desk, dure 30 minutos haciendo el check in porque no encontraban una petición que hice 3 veces por llamada, parece que el área de reservaciones no está en coordinación con front desk El área de “Concierge” es solo el nombre, no tienen un buen servicio hacia las peticiones el cliente, quisimos pedir una pizza de otro restaurante y que nos apoyaran en coordinarse con los taxis que estaban justo afuera y que obviamente nosotros pagaríamos y no nos ayudaron Otros hoteles de 5 o 4 estrellas hacen que todas las peticiones de los clientes sean posibles, en éste hotel es la última vez que me quedo, de hecho tenía reservada una semana en el mes de enero y la cancelé No regreso

Our stay at Be Tulum was nothing short of exceptional. From the moment we arrived, we felt completely relaxed and taken care of. The atmosphere is serene, luxurious, and thoughtfully designed, making it the perfect place to unwind. We originally planned to explore different spots around Tulum, but the experience at the hotel was so enjoyable that we ended up spending most of our time there. The food was absolutely delicious, fresh, flavorful, and beautifully presented and the service was top-tier. Every staff member went above and beyond to make sure we had everything we needed. Be Tulum offers a perfect balance of relaxation and attentive hospitality. We’re so glad we chose to fully enjoy the hotel experience, it truly felt like a sanctuary.

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so cold that you can’t get into them. The food was 8/10 — I enjoyed it. Overall, it’s okay, but I wouldn’t stay here again.

Great staff! You get assigned a concierge ours was Raquel he set up our transportation and atv with ease and front desk even book are reservations for dinner at Rosa negra

The place is great. The staff are all so friendly and helpful. The ceviche is the best I’ve ever had!

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

Incredible location, beautifu

Amazing location!

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

Excellent location in connection with nature.

This was one of the best hotels we've ever stayed at. Beautiful in every way, great service and quiet location.

Great location!

A beautiful location

Es un robo lo que cobran los taxis

On the main strip in Tulum however pretty far down so expect to shell out for taxis. They drag the beach for the seaweed multiple times a day which was nice. Across all of the area we had moments with servers forgetting items we ordered etc. we borrowed bikes and the first few had issues like flat tires before we got a pair to use. The beauty of the area and the jungle vibes were enjoyable. You can use nomades restaurant / beach

Room was cleaned perfectly, concierge very attentive, food in Marezia delicious.

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

Worst experience ever! Do not stay here. Staff purposely hold out on running the charges until you check out and then demand cash. They want you to be late for your flight so you will feel pressured to pay cash. Amenities were non existent and drinks were over priced and watered down. Terrible experience!!!

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

Beach restaurant service and food quality was amazing. Hotel design and vibe very nice. Music on beach was great. Front desk staff could use improvement!

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

Breakfast was small but delicious Clean rooms Beautiful location and beach

Il soggiorno è stato praticamente perfetto. La camera è molto spaziosa, pulita e dotata di ogni comfort compresa di piscina nel giardino privato e totalmente immersa nel verde. Ovunque si è circondati da piante e silenzio. Ci sono due ristoranti di buonissima qualità con un attenzione al cliente particolare. Colazione ottima: compreso nel prezzo si può avere piatto di frutta, basket di pane con marmellata e croissant, caffetteria e un piatto a scelta dal menu… ed è tutto buonissimo. Spiaggia molto spaziosa e dotata di ogni comfort, servizio in spiaggia molto attento e veloce. Se proprio devo trovare un difetto può essere la presenza di lavori edili accanto e qualche volta si è sentito qualche rumore in spiaggia ma, si sta talmente bene che spesso non ci si fa nemmeno caso. Compreso nel soggiorno si può usufruire anche di alcuni servizi (come ad esempio lezioni di yoga) della struttura accanto, il Nomad, che fa parte della stessa proprietà. Wifi sempre presente, praticamente anche in acqua! È sempre triste rientrare dalle vacanze… ma questa volta è stato davvero più difficile del solito!

Be Tulum was wonderful—the staff, the room, the plunge pool, the spa, the atmosphere, the food—and I loved the free breakfast. However, there were two, quite large, issues that I did have with the hotel: (1) There were a lot of added-on service "gratuity fees." I was charged a $42 gratuity fee for using the minibar. That was worth more than anything that was in the minibar, which was old and stale; (2) once I added up my bill, after I left, it was incorrect by over $100.

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.