Motel 6-Portsmouth, VA

I spent 3 months traveling across the country couple years ago. I stayed at a few Motel 6 and they were all fine places. This was not the case at this Motel 6! Upon seeing it on the street the Motel 6 sign was decrepit, the pool had a tarp over it as if it was winter(it’s August!). The check in was exceedingly slow. I found later when I got an alert from Citi bank that a charge of $69.47 was made by the front desk clerk tho had already paid thru Hotels.com. Went back to the office in evening and night person said the earlier clerk had credited it! HE NEVER TOLD ME WHAT HE HAD DONE! Also of course I haven’t seen the credit yet! I have filed a dispute with Citi. Also the clerk asked for a $50 deposit. A reputable hotel does not do that!! Of course I haven’t seen that credit either! The room: oh boy! It was clean however it had nothing in it! A large bed with two tiny pillows, one small kitchen type chair, no chest of drawers, no hangers, and no ice bucket! And the tv was a mess! A very helpful woman came by to work on it but the fix did not last long no matter what I did. In sum a perfect room for monk! I would suggest Hotel.com STOP listing this place!! The only good thing(and why I chose it) is that it is walking distance to Olde Towne and downtown restaurants. But while there I noticed others nearby that gave the appearance of a MUCH BETTER establishment!

Extremely dirty smelly place. Looks like a homeless shelter. I walked in and out of the room. And of course they kept my money.

It was renovated and close to the norva.

Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6

Worst motel I’ve ever stayed in. Very scary part of town. The pool covered with tarp in August. Charged $50 deposit after paying for room online. Only 1 pillow on 2 full beds. The air conditioning hardly worked. Bathroom door wouldn’t even close. Shower and tub too dirty and rusty to use. TV would not turn off. I could go on but you get the idea, find another place to stay!

We didn't use the hotel. We drove through the parking lot and realized it wasn't in good shape and didnt look clean. It was after the check-in time, and realized id be charged even it i cancelled, so i just took the loss.

Dirty and the staff were rude. Pool was also closed. Wouldn't provide towels or pillows.

Pool was closed utclean

The outside looks very run down, but the room was clean and bed was comfortable.

Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.

When I reached room around 7.30 pm, they said room is yet to clean and will take one hour at least. But ideally room check-in should be at 3 pm.I went to shopping and also finished dinner instead of waiting at lobby. When I back around 9.30 pm, the room lock was not opening and they called technician and given the room around 10.50 pm. The room condition is very bad, lot of cockroaches in the room and bathroom was very dirty

This place is a dump. The room was gross. Paint peeling from the walls. It smelled like smoke. There was NO HOT WATER!!! Not a good place to stay even for the price. Awful experience.

It’s a non-smoking room but it’s smell smoke and stinky, and garbage scattered everywhere

I didn't like anything about this motel. There were giant roaches, maggots on the bathroom floor and bed bugs so bad that we ended up in the ER where we were told by the Dr to get out immediately.

The lady that works in the office is the best part about this hotel. She's very nice and understanding. The first thing I noticed when I pulled up was the amount of people outside; most were smoking weed and some were walking around aimlessly, obviously high. Someone was playing loud music from their car. After getting to my room; I noticed that the latch to lock the door was missing so I went to request another room; which was granted. After entering that room, I noticed that there was hair all over the sink and dog urine on the floor. At that point, I was over it so I asked for a refund. The manager had an attitude but he gave me my money back. One thing to note is that you have to pay a $25 refundable pet deposit.

This was the worst experience I have had at a hotel/motel. When I arrived in the room, I had been traveling so I went straight to the bathroom. The tub faucet was dripping heavily. I tried to turn the faucet off, but that did not stop the dripping. I went to the office and told the front desk person about this and he told me that it was OK. I explained that no it was not because I would have to sleep with that dripping noise. He then asked if I had done anything in the room. Being a bit confused by this question, I stated I had only gone to the bathroom and that’s how I had discovered the dripping faucet. He then stated he could just put me in another room. Upon entering this new room, the TV was on but the volume was almost off. I tried to change the channel, and turn the volume up, but the remote did not work. The TV was mounted on the wall, and I am short, so I couldn’t reach any biting on the tv. I did not feel safe here. I was in town to visit my son and his family so I went to his home and returned close to midnight. Upon entering the room for the night, I saw a roach and killed it and then saw another one in the bathroom. Coming out of the bathroom, I went to adjust the air and saw another roach. I went back to the bed and saw a fourth roach between the beds. I should have left then, but it was too late at night. I could hear people outside all night. It seemed like a place where people were living. If I could give it zero stars, I would.

Worst experience ever in a hotel. Holes and cigarette burns in the pillows and blankets. I was attacked by bed bugs all over my neck face and hands.

Worst motel I’ve ever stayed in. Very scary part of town. The pool covered with tarp in August. Charged $50 deposit after paying for room online. Only 1 pillow on 2 full beds. The air conditioning hardly worked. Bathroom door wouldn’t even close. Shower and tub too dirty and rusty to use. TV would not turn off. I could go on but you get the idea, find another place to stay!

rooms not cleaned correctly

The room had dirty towels, TV didn't work, shower knob kept falling off, bed head board was loose and broken. This was room 211. In 5 days the room was never cleaned, trash never taken out, and never any fresh towels. I actually went out and bought some because the ones provided were filthy. Sketchy people partying, playing loud music all hours of the night. Trash was shattered everywhere outside.

I spent 3 months traveling across the country couple years ago. I stayed at a few Motel 6 and they were all fine places. This was not the case at this Motel 6! Upon seeing it on the street the Motel 6 sign was decrepit, the pool had a tarp over it as if it was winter(it’s August!). The check in was exceedingly slow. I found later when I got an alert from Citi bank that a charge of $69.47 was made by the front desk clerk tho had already paid thru Hotels.com. Went back to the office in evening and night person said the earlier clerk had credited it! HE NEVER TOLD ME WHAT HE HAD DONE! Also of course I haven’t seen the credit yet! I have filed a dispute with Citi. Also the clerk asked for a $50 deposit. A reputable hotel does not do that!! Of course I haven’t seen that credit either! The room: oh boy! It was clean however it had nothing in it! A large bed with two tiny pillows, one small kitchen type chair, no chest of drawers, no hangers, and no ice bucket! And the tv was a mess! A very helpful woman came by to work on it but the fix did not last long no matter what I did. In sum a perfect room for monk! I would suggest Hotel.com STOP listing this place!! The only good thing(and why I chose it) is that it is walking distance to Olde Towne and downtown restaurants. But while there I noticed others nearby that gave the appearance of a MUCH BETTER establishment!

The lady that works in the office is the best part about this hotel. She's very nice and understanding. The first thing I noticed when I pulled up was the amount of people outside; most were smoking weed and some were walking around aimlessly, obviously high. Someone was playing loud music from their car. After getting to my room; I noticed that the latch to lock the door was missing so I went to request another room; which was granted. After entering that room, I noticed that there was hair all over the sink and dog urine on the floor. At that point, I was over it so I asked for a refund. The manager had an attitude but he gave me my money back. One thing to note is that you have to pay a $25 refundable pet deposit.

Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6

Worst motel I’ve ever stayed in. Very scary part of town. The pool covered with tarp in August. Charged $50 deposit after paying for room online. Only 1 pillow on 2 full beds. The air conditioning hardly worked. Bathroom door wouldn’t even close. Shower and tub too dirty and rusty to use. TV would not turn off. I could go on but you get the idea, find another place to stay!

Dirty and the staff were rude. Pool was also closed. Wouldn't provide towels or pillows.

Constant bouncing above us at night loud noises at night people hanging out outside

The door didn’t even have working locks. The area is full of intoxicated people. At some point there was a man knocking on every door. We will NEVER stay here again.

The tv didn’t work the bathroom didn’t even have a doorknob

The room had dirty towels, TV didn't work, shower knob kept falling off, bed head board was loose and broken. This was room 211. In 5 days the room was never cleaned, trash never taken out, and never any fresh towels. I actually went out and bought some because the ones provided were filthy. Sketchy people partying, playing loud music all hours of the night. Trash was shattered everywhere outside.

Employee was a food polite guy. Our first room, the shower didnt work, moved us to the next room over, the Air Conditioner didnt work. In total i was there for 3 hours, left at 11pm. Highly doubt ill get refunded

It was beyond perfect. The staff went way above and beyond to help me out in a very bad situation. I missed my train home and nowhere to stay. They helped me out so much and made my night a little better. Thank you all!!! If I ever come back this is were I'll be staying from now on! 🙂 100/10 😂

I spent 3 months traveling across the country couple years ago. I stayed at a few Motel 6 and they were all fine places. This was not the case at this Motel 6! Upon seeing it on the street the Motel 6 sign was decrepit, the pool had a tarp over it as if it was winter(it’s August!). The check in was exceedingly slow. I found later when I got an alert from Citi bank that a charge of $69.47 was made by the front desk clerk tho had already paid thru Hotels.com. Went back to the office in evening and night person said the earlier clerk had credited it! HE NEVER TOLD ME WHAT HE HAD DONE! Also of course I haven’t seen the credit yet! I have filed a dispute with Citi. Also the clerk asked for a $50 deposit. A reputable hotel does not do that!! Of course I haven’t seen that credit either! The room: oh boy! It was clean however it had nothing in it! A large bed with two tiny pillows, one small kitchen type chair, no chest of drawers, no hangers, and no ice bucket! And the tv was a mess! A very helpful woman came by to work on it but the fix did not last long no matter what I did. In sum a perfect room for monk! I would suggest Hotel.com STOP listing this place!! The only good thing(and why I chose it) is that it is walking distance to Olde Towne and downtown restaurants. But while there I noticed others nearby that gave the appearance of a MUCH BETTER establishment!

Room needs to be updated staff was rude hotel was dirty and they charged a extra 50$ deposit after I booked the room

The only bad thing about this stay is that I was charged when I got there after paying on the app and when trying to explain this to the front desk person she wasn’t trying to hear me.

The lady that works in the office is the best part about this hotel. She's very nice and understanding. The first thing I noticed when I pulled up was the amount of people outside; most were smoking weed and some were walking around aimlessly, obviously high. Someone was playing loud music from their car. After getting to my room; I noticed that the latch to lock the door was missing so I went to request another room; which was granted. After entering that room, I noticed that there was hair all over the sink and dog urine on the floor. At that point, I was over it so I asked for a refund. The manager had an attitude but he gave me my money back. One thing to note is that you have to pay a $25 refundable pet deposit.

Owners were very nice and accommodating

I was charge twice for a stay that i already paid for online then go the run around about my moneystill have not gotten my money's back from this stay ..

Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6

The staff was extremely rude. The property was disgusting!! We were put in a room that hadn't been cleaned, when we complained about it we were handed 'clean' sheets and told to clean the room ourselves. We were never given clean towels or a blanket. I wouldn't recommend this place for anywhere

I had a family illness emergency the day before my planned trip. I, and Hotels.com agents, tried contacting the hotel to request waiver of the cancellation fee (starting ~430p) , given the situation, to no avail. I tried calling repeatedly until 10a on the day of anticipated arrival; I, nor Hotels.com agent could never get a desk clerk. I ultimately forfeiting the 1st night's fee..... I'm very disappointed with the hotel and Hotels.com.....

I spent 3 months traveling across the country couple years ago. I stayed at a few Motel 6 and they were all fine places. This was not the case at this Motel 6! Upon seeing it on the street the Motel 6 sign was decrepit, the pool had a tarp over it as if it was winter(it’s August!). The check in was exceedingly slow. I found later when I got an alert from Citi bank that a charge of $69.47 was made by the front desk clerk tho had already paid thru Hotels.com. Went back to the office in evening and night person said the earlier clerk had credited it! HE NEVER TOLD ME WHAT HE HAD DONE! Also of course I haven’t seen the credit yet! I have filed a dispute with Citi. Also the clerk asked for a $50 deposit. A reputable hotel does not do that!! Of course I haven’t seen that credit either! The room: oh boy! It was clean however it had nothing in it! A large bed with two tiny pillows, one small kitchen type chair, no chest of drawers, no hangers, and no ice bucket! And the tv was a mess! A very helpful woman came by to work on it but the fix did not last long no matter what I did. In sum a perfect room for monk! I would suggest Hotel.com STOP listing this place!! The only good thing(and why I chose it) is that it is walking distance to Olde Towne and downtown restaurants. But while there I noticed others nearby that gave the appearance of a MUCH BETTER establishment!

the most grimy, scary, and unsafe I have ever been. do not stay here

It was renovated and close to the norva.

Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6

Worst motel I’ve ever stayed in. Very scary part of town. The pool covered with tarp in August. Charged $50 deposit after paying for room online. Only 1 pillow on 2 full beds. The air conditioning hardly worked. Bathroom door wouldn’t even close. Shower and tub too dirty and rusty to use. TV would not turn off. I could go on but you get the idea, find another place to stay!

Not safe area

Didn’t feel safe & wouldn’t stay here again.

Really just booked this room because it was cheap. Not sure if a it’s temporary shelter but it was people chillin outside their rooms like we were in the hood. One got was in the stairwell scared the creep outta me bummin for change. The motel have real shady, junkie vibes..

Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.

Would not recommend check in is at 3 was not able to check in to my room until 530 unsafe area including “residents” save your money and stay elsewhere

Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.