Name: Best Western Troy Inn
Address: 100 Hunters Mountain Pkwy, Troy, Alabama, United States of America, Troy, Alabama, US
Price range: US$86–US$259 per night
Rating: 7.52

What guests think

At Best Western Troy Inn, travelers frequently praise the friendly, accommodating staff and convenient location, while feedback on overall upkeep is mixed, with recurring reports of damp conditions and occasional maintenance or pest issues.

Many guests find rooms comfortable and quiet, but others cite noisy air conditioners, thin walls, and dated or faulty fixtures. Breakfast is often described as good with helpful attendants, though some encountered cold items, limited choices, or missing juice, and service was inconsistent on a few mornings. Facilities draw mixed feedback, including broken fitness equipment, occasional elevator problems, and the pool being unavailable at times. Expect warm service and convenience, with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several note broken or hot fitness rooms, occasional elevator issues, and the pool being out of service at times. Some appreciated ample parking and visible security cameras.

Related guest reviews

6

DAVID

9 Mar 2025

·

Stayed 1 night

The hotel was clean, and the beds were comfortable. The one negative was that none of the exercise machines worked - they were all broken.

4

Matthew

15 Nov 2025

·

Stayed 1 night

This place is very dirty, like don’t take your socks off in the room kind of dirty. Looked like they stopped vacuuming a long time ago. Even the elevator was dirty and has broken tile on the floor. Only giving 2 stars because the woman at the front desk was very nice. One star cleanliness for sure.

6

Tiffany

8 Oct 2023

·

Stayed 1 night

The elevators did not work any of the time I tried to use it.

10

Brenda

7 Jun 2024

·

Stayed 1 night

Great staff. Fitness room had very old equipment and was very hot

10

Tasheka

22 Jun 2025

·

Stayed 1 night

Chris at the front desk was amazing, room was nice, pool area was clean, breakfast was amazing.

10

Cheryl

1 Apr 2025

·

Stayed 1 night

I felt safe. There were security cameras on site. Comfy bed. Breakfast was great. Convenient location.

8

Candice

14 May 2024

·

Stayed 1 night

Property was well maintained, friendly staff, and plenty of parking.

4

nicole

28 Mar 2025

·

Stayed 1 night

The staff was very friendly. I didnt like the false advertising. The fitness cenet is not open 24/7. It closes at 9. 4 pieces if equipment and free weights, none of the equipment works. The breakfast includes yogurt that expired over a month ago.

4

Shanalda

20 Jul 2023

·

Stayed 2 nights

Very upset to have booked here in order to swim and the pool was not in operation!

8

Howard

23 Mar 2024

·

Stayed 1 night

Need better parking to accommodate larger vehicle's and tow behinds. Nothing in walking distance

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Cleanliness

Cleanliness feedback is inconsistent: many found rooms and common areas clean, but recurring complaints mention damp or musty odors, humidity, mold, dirty carpets, and occasional pests.

Related guest reviews

10

Michael

13 Dec 2024

·

Stayed 1 night

The hotel was very clean, the checkin was easy and the staff was very hospitable

4

Matthew

15 Nov 2025

·

Stayed 1 night

This place is very dirty, like don’t take your socks off in the room kind of dirty. Looked like they stopped vacuuming a long time ago. Even the elevator was dirty and has broken tile on the floor. Only giving 2 stars because the woman at the front desk was very nice. One star cleanliness for sure.

10

Sherry

18 May 2025

·

Stayed 2 nights

Very comfortable and clean!

10

Pamela

23 Feb 2025

·

Stayed 1 night

Comfy bed, extremely clean room, decent breakfast (wonderful friendly serving lady), all the amenities we needed. Have stayed here numerous years - never disappointed…

10

Anna

9 Jun 2025

·

Stayed 1 night

We booked this last minute for a place to stay for the night. The bed was so comfortable. The shower was amazing, and it was quiet. We will for sure stay here again.

6

Frana

31 Dec 2023

·

Stayed 1 night

The breakfast lady was excellent, and the food was hot and good. Nice selection. The room was surface clean, but the bathroom wall was stained with feces and the base of the bathtub was black. The carpets were dirty. Overall, it appears to be declining. Won’t go back.

2

Frank

20 Nov 2025

·

Stayed 1 night

We got in late and found active roachs in room. Two brown ones and several tiny black ones this morning. Need to spray room 103

4

Christian

8 Aug 2024

·

Stayed 1 night

The place was relatively clean. The staff attendant was nice as well. But as soon as I walked into my room the mildew and dank moldy smell hit me in the face. It immediately made me feel a bit queasy. If that was not bad enough the room (204) itself felt damp. The carpet and the bedding felt lightly moist almost as if they came out of the clothes dryer and weren't all the way dry. In retrospect I should have asked for another room. But I assume all the rooms are the same since this one was like this on the second floor. I slept horribly because the sheets felt moist and cold but I was still sweating from the room being hot. It was too cold with the AC turned down because I couldn't keep warm under the dampness. I doubt I'll stay @ this property again unless I know it's different. I'm not the type to ask for restitution but I should have. Brief 8 hour overnight stay for sleep and never got it. It was miserable 😖 Took a look at the breakfast and didn't even bother to partake. And I was basically the first one there. Very poor quality.

8

Linda

20 Nov 2025

·

Stayed 1 night

The room was very clean and the staff was very helpful, enjoyed the breakfast.

2

Larry

25 Jun 2025

·

Stayed 3 nights

Moist and damp in room

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Rooms

Rooms are generally comfortable, yet guests report thin walls, noisy AC, and dated or faulty fixtures (e.g., leaking showers, broken appliances, or missing controls); bed comfort varies and pillows are sometimes disliked.

Related guest reviews

6

Daniel

23 Nov 2025

·

Stayed 1 night

The shower leaked and we could not shut it off

10

Betty

29 Jan 2023

·

Stayed 1 night

Nice room, very comfortable bed and pillows, nice large bathroom sink counter.

8

shannon

28 Jun 2025

·

Stayed 1 night

Clean and staff was great. Bed was uncomfortable.

8

Cheryl

28 Jul 2025

·

Stayed 1 night

Everything was great except the noises from the AC.

10

RJ

19 Jun 2024

·

Stayed 3 nights

Clean comfortable room with easy access to freeway

8

robert

17 Jul 2025

·

Stayed 1 night

Limited access. Rooms dated.

8

Eric

2 Sept 2025

·

Stayed 3 nights

All good. Mattress could be rotated or changed. Section closest to the night stand is a little on flat side of things.

10

Anna

9 Jun 2025

·

Stayed 1 night

We booked this last minute for a place to stay for the night. The bed was so comfortable. The shower was amazing, and it was quiet. We will for sure stay here again.

4

Stacey

24 Mar 2024

·

Stayed 1 night

There was no in room thermostat. Therefore there was no temperature control in the room. It got very hotat night. The nightstand was also brokem and things would slide off it because it was hanging from the wall at amd angle.

8

Anna

11 Dec 2025

·

Stayed 1 night

All was good except for the fridge door which fell off.

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Service

Service is frequently praised as friendly, efficient, and helpful, with smooth check-ins and attentive breakfast staff. A few guests noted unfriendly encounters, housekeeping not refreshing rooms, or check-in delays tied to third-party bookings.

Related guest reviews

2

MICHAEL

4 Apr 2025

·

Stayed 1 night

There was a monster cockroach the size of two quarters hiding somewhere in our room! The front desk staff brought a can of roach spray to our room. We kept every light on all night long and hardly slept. The following morning we asked for a refund from The Troy Inn, AL. We were told that they couldn’t refund us because we booked through Expedia. Expedia said that they requested a refund from The Troy Inn, AL and are unable to get a refund. Don’t stay here and don’t book through Expedia! This experience was a nightmare!

4

Joanne

30 Mar 2024

·

Stayed 1 night

Reservation was prepaid online at booking only to be told it was cancelled upon my arrival. Wasted an hour trying to check in after proving to the front desk clerk that it indeed was still booked. No forks, knives, orange juice or apple juice during breakfast.

8

Billy

12 Sept 2024

·

Stayed 1 night

Everything at the motel was great. The problem we had was an issue with Expedia. Mixup with reserving the room and it took over an hour to get it straightened out so we could get the room. The young man at the desk worked tirelessly to get resolved.

10

TIFFANY

11 Jun 2025

·

Stayed 1 night

Hotel was clean and easy access to shops and restaurants. Breakfast was fresh, hot and good. Staff was very friendly!

6

Debbie

7 May 2025

·

Stayed 2 nights

It's a decent hotel, breakfast was good, clean. My biggest complaint was they did not freshen up the room the next day and replace towels.

10

Barbara

26 Sept 2025

·

Stayed 1 night

Received a very warm welcome when we arrived. Easy access from the highway. Breakfast room staff checking often to make sure food was replenished. Quiet and restful

6

David

18 Apr 2025

·

Stayed 2 nights

Not a very friendly staff at checkin.

8

Mark F

23 Sept 2023

·

Stayed 1 night

The staff at the Best Western Troy Inn were tremendous. The best. Without them we would have been indifferent about our stay. Our room in particular. Mitsy at reception was professional and so personable. We have travelled quite a lot. We can't think of anyone better. The kitchen staff, room servicing and Shirley. Wonderful. We would return purely because iof them. The location is ideal if one is travelling by car Off road parking, great. Breakfaat was good and finally a toaster that toasted. More importantly, the kitchen staff were A1. The room. Twin queen beds. Comfortable. Usual facilites. Now for the brickbat. The toilet was struggling to stay fixed to the floor (before our arrival). When one turns on the toilet light the expel air is far too noisy. Money needs to be invested. The staff save the day. If Best Western won't spend money on the property, pay the staff more. They are stars.

10

Christine

24 Dec 2025

·

Stayed 1 night

The young women that checked us in was friendly and polite. (Great smile) The room looked nice, was clean and the beds comfortable.

10

Toni

11 Sept 2025

·

Stayed 1 night

It was very easy to check in with Chris. He was pleasant and efficient and made us feel welcome. Also the breakfast was great and the staff was very nice. The beds were awesome as we both had a great nights sleep! Thank you for giving us a pleasant experience!

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Location

Location is convenient with easy highway access, near Troy University and shops, though it sits a bit out of town with little in walking distance; most felt safe.

Related guest reviews

10

DAVID

28 Apr 2024

·

Stayed 1 night

Good facilities. Not too well located. Not much they can do about that.

8

Cynthia

6 Jul 2025

·

Stayed 1 night

Good place for a nights stay. Affordable and close to the school.

10

Shannon

28 Feb 2025

·

Stayed 1 night

Such a pleasant experience and so close to Troy University.

10

Judy

12 Apr 2025

·

Stayed 1 night

Beds comfortable, front desk staff friendly and helpful, location out of town a bit so drive to get food.

8

Rhonda

6 Dec 2024

·

Stayed 1 night

Comfortable, convenient, and easy access to main highway.

10

TIFFANY

11 Jun 2025

·

Stayed 1 night

Hotel was clean and easy access to shops and restaurants. Breakfast was fresh, hot and good. Staff was very friendly!

10

Barbara

26 Sept 2025

·

Stayed 1 night

Received a very warm welcome when we arrived. Easy access from the highway. Breakfast room staff checking often to make sure food was replenished. Quiet and restful

10

Cheryl

1 Apr 2025

·

Stayed 1 night

I felt safe. There were security cameras on site. Comfy bed. Breakfast was great. Convenient location.

10

Gene

29 Apr 2025

·

Stayed 1 night

On the main road, easy access.

8

Howard

23 Mar 2024

·

Stayed 1 night

Need better parking to accommodate larger vehicle's and tow behinds. Nothing in walking distance

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Dining

Breakfast often earns good marks with hot items and friendly attendants, but there are repeated reports of cold food, limited selection, missing juice, expired yogurt, or service gaps on some mornings.

Related guest reviews

8

Dylan

10 Mar 2025

·

Stayed 1 night

Clean rooms, hot shower, and comfortable bed. Good breakfast. All around all you can ask for. Would stay again.

6

BARB

14 Mar 2024

·

Stayed 1 night

No juice at breakfast. Juice machine there but, no juice. Was early too

10

Linda

1 Sept 2025

·

Stayed 2 nights

The employees were very friendly and helpful. The room was clean. The breakfast was awesome!

8

Charlie

5 Sept 2025

·

Stayed 2 nights

Very good breakfast included.

10

Cindy

20 Mar 2025

·

Stayed 1 night

We stayed in this hotel going down to Florida and enjoyed the stay. Great breakfast in the morning.

6

Ruth

11 Nov 2023

·

Stayed 1 night

There was a mix up regarding the dates of my stay so I had to call Expedia and clear the booking before I could check in. The desk clerk was very nice and helpful. Even though my stay was on a Sunday and the old booking was a Sunday i I was charged 10.00 more for the room on this date. A complete breakfast was promised the next morning but we found nothing but waffles when we arrived at 8 :00 am. We were told the cook did not show up. We were there for a funeral and did not feel like going out to eat breakfast. I will not stay there again.

4

nicole

28 Mar 2025

·

Stayed 1 night

The staff was very friendly. I didnt like the false advertising. The fitness cenet is not open 24/7. It closes at 9. 4 pieces if equipment and free weights, none of the equipment works. The breakfast includes yogurt that expired over a month ago.

8

Loyda

15 Dec 2025

·

Stayed 2 nights

Breakfast was cold.

6

Pamela

12 May 2023

·

Stayed 1 night

Breakfast was sad. No fruit, yogurt was frozen, only one cereal.

10

Toni

11 Sept 2025

·

Stayed 1 night

It was very easy to check in with Chris. He was pleasant and efficient and made us feel welcome. Also the breakfast was great and the staff was very nice. The beds were awesome as we both had a great nights sleep! Thank you for giving us a pleasant experience!

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Month	Average price
January	US$102
February	US$115
March	US$107
April	US$108
May	US$106
June	US$102
July	US$83
August	US$92
September	US$104
October	US$119
November	US$115
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $110	3 $120
4 $86	5 $86	6 $116	7 $86	8 $95	9 $127	10 $127
11 $86	12 $86	13 $93	14 $86	15 $86	16 $140	17 $127
18 $86	19 $86	20 $86	21 $86	22 $86	23 $207	24 $259
25 $86	26 $95	27 $86	28 $86	29 $86	30 $103	31 $103

Best Western Troy Inn

Prices for Best Western Troy Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Standard Room, 1 Queen Bed, Refrigerator

Guest reviews of Best Western Troy Inn

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Troy Inn

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $96	23 $94	24 $94	25 $91	26 $93
27 $92	28 $94	29 $94	30 $94