Candlewood Suites Houston Medical Center by IHG

My TV remote would not turn the volume down on the TV and I told the front desk lady on day 1 of my 6 night stay and they never came to look into it.

Air could have been cooler to cool the bedroom and living area.

Good living conditions with clean environment

The first room the key didn’t work. The second room smelled like mildew and I went and bought Lysol because I was a little nervous. Had an empty blue in I guess to attempt to cover the smell. My room had roaches (baby ones). I hope that I didn’t bring any home. The front desk offered me some snacks. If I seen roaches…why offered me something to eat. I will never book again

There are vagrants in the parking lots. It is not just a "hotel", it is a place where people live. There are incredable loud noises coming from the roof. It sounds like cars are being dropped on it. Then there is the consistent noise of a large machine going on and off . This was probably an okay place to stay at one time. There is maintenance needed. The grounds around the building are not taken care of. We were in the room for 30 mins tops and immediately called Hotels.com for a cancellation and checked into another hotel in a different area. The front desk personnel were nice and courtious. Hotels.com were amazing. We called, told them the situation and they immediately contacted Candlewood to make the cancellation. No hassle from Hotel or the Candlewood.