TownePlace Suites Arundel Mills BWI Airport

Everyone was so nice and loved the pool!

Several things broken in the room, towel hooks and shower curtain rod coming loose in the bathroom, broken hangers in closet. Also parking is not included, have to pay per day via mobile app.

A good hotel for the area. A bit worn down but definitely not a bad place to stay. Pool was not open, in fact it was drained. I only stayed two days so didnt use cleaning service.

A few things... Asked for an additional blanket, told they didnt have any. Was not told that bathroom light would only work with a kitchen switch on. Spent evening using cell phone light in bathroom. Said it had a pool- no pool. Strong bleach smell- unpleasant. Liked room lay-out and breakfast was good for a hotel.

Over all nice but there was only one luggage cart for the whole 5 story hotel. We never got one either checking in or leaving. We were traveling with a handicapped person which required more luggage than normal. Many long trips to unload and load.

The property is old. There was an issues with electrical issue in the room. TVs not turning on nor was there cable working. The pool was empty and not functionally. The property is suppose to have a facelift soon, but it’s no excuse for a Marriott to be this terrible. Motel6 would have given me a better stay way cheaper!

Food was terrible and very limited. Wanted an early wake up call, and it did not happen. No shuttle from airport or port. Shower curtain broken and no products in shower all empty.

Love the King bed and full-size refrigerator. Beware, they now charge a fee for parking.

Hotel was very dated, very unkept, did not seem clean at all…pool was broken….breakfast was completely forgettable….staff was nice and helpful

The service was really good. Easy check in and the staff was really good. I’m glad to see the upkeep occurring. I don’t like to pay for parking.

The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.

Hair on washcloth check in delayed an hour room out dated stains

The room was clean. Staff was very pleasant.

The room was not very clean.

The bedroom was not cleaned properly. We found clothing tags, and a long acrylic finger nail at our bedside. Luckily there was a plaza and a mall near by where we were able to buy a bunch of our own cleaning supplies, and disinfectants. We were not in town for fun. We needed a place to stay so we couod attended a funeral, so we were already sad and miserable. Had this been a family vacation I would have definitely gone back downstairs and confronted whoever was in charge, and let them know about the suite, But honestly my family and I were just too drained after driving for 8 hours that we just cleaned it ourselves and went to sleep. This place definitely wasnt worth the amount of money I spent, but it is what it is guess.

Room was very dirty Furniture was stained and broke Bed was very u comfortable Room smelled like cigar smoke

We were greeted with an odor as soon as we opened the door. We also found a cigarette burnt mark on the sheet. The kitchen feels a bit grimy.

Very clean. Bed very comfortable.

Everyone was very nice and friendly. Very clean. Definitely would recommend.

The outside was very attractive and inviting. The inside needed a total rehab. We had to move from one room to another because the sheets were dirty and it smelled. The second room was better but the tub had permanent stains. The service was marginal. There were not enough blankets for three beds and they did not bri g more bathroom tissue unless asked and then hours later. The staff seemed u Cari g to the complaints and had not documented that we switched rooms on the first night. Unacceptable as a woke. Would not stay again.

Very convenient to Maryland Live casino. Breakfast was adequate. Tv placement in room was terrible as the person on the left side of the bed had a wall blocking it. Nice to have a kitchenette. Bathroom and furniture needs updating. The sofa was literally 5_6 inches higher on one end.

The hotel and the room was very clean. Our room was very noisy it was on the side where the main road was and right next to the elevator. The toilet was loose or not secured down properly in Room #306 because everytime you set on the toilet it moved and you thought it was going to fall over. Breakfast was good.

The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.

Staff was great, but suite was outdated. No charging ports, all TV's weren't working, old appliances

2nd time staying. Much better experience than the first time. Room was pretty clean Staff was friendly WiFi was reliable Water in shower was cold though and some tears in the sheets on my bed. But overall pretty decent experience. Maybe some upgrades would help

Upon walking into the 1st room I reserved it smelled like smoke so I asked for another room. The 2nd room didn’t smell like but the sofa couch was broke. 30 minutes after someone had come to look at the bed, I for a status. They let me know noone was going to fix at that hour (near midnight). So I asked for another room (which like the 2nd was a downgrade to my original reservation. This room was better but every outdoor sound transmitted into the room. Even the dryer transmitted into the room.

The comfort was one of my worst experiences. The bed felt like sleeping on the floor.

Not in very good repair anymore and the absolute worst bed that I have slept in recently.

Didnt like anything fridge was noisy and the bed was like sleeping on springs very unhappy

The staff were super accommodating to me! I showed up super early on the morning of the day I was supposed to check in, and they let me join the breakfast buffet and stay in the lobby until my room was ready for early check-in. The rooms are spacious and clean, and they come with everything you need for cooking if you want to do that!

Staff were unhappy and rude

They canceled the reservation, and I haven't received my refund yet. The attendant was also very rude.

Our stay was great and the front desk was awesome! I will definitely stay here again!

Terrible customer service, especially for the front desk.

Jonathan deserves MVP. He graciously and efficiently handled the phones and endless checkin with grace and humor, and it was a Jo easy task. Juan, though not a clerk, had his back by answered questions, directing patrons, etc… the AM checkout staff were also so genuine. Thank you. One thing- the pillows were lacking

Excellent location. Very clean, bed was comfortable. Front desk staff was friendly and helpful. Check in was quick and easy. I will stay again.

The staff were super accommodating to me! I showed up super early on the morning of the day I was supposed to check in, and they let me join the breakfast buffet and stay in the lobby until my room was ready for early check-in. The rooms are spacious and clean, and they come with everything you need for cooking if you want to do that!

Property met expectations. Staff was friendly and accommodating.

I have stayed here off and on for years with no issues. I booked through expedia and got charged by both expedia, upon booking, and the hotel upon check out. It has been a total pain in the butt dealing with 3rd party customer service on the expedia end, and all because the front desk at the hotel was of no help. I'm not sure if it has anything to do with the new management at the hotel, but I have stayed here a dozen times over the years without any issues. I shouldnt have to feel like this or deal with this headache. I just want the money that they over charged me. It should not be this difficult, but you never know in today's society what people are really trying to do to the customer.

The front desk staff are terrible and some of the unfriendly hotel staff I have encountered The room was missing the coffee maker it was supposed to have. Had to ask the desk and their response was not very good. Also didn’t have hand towels and had to just catch the cleaning people in order to get those. Checking out was even worse. The facility is okay but I don’t believe I would consider staying there based on the staff.

This was a nice hotel. If you are thinking about walking to the shops or the casino, you are in for a game of frogger - so plan on an uber. I was annoyed that the room did not have an iron so I had to walk around with wrinkled clothes when we left. The room was cozy, clean and comfortable. The location and halls seemed safe. We did not have the breakfast because we were leaving too early in the morning so I gave it 5 stars because there was not a N/A option on the survey. I would stay there again if I were in that area.

Nice property adjacent to Arundel Mills mall and very convenient to BWI. Room was spacious and clean with full kitchen. Rooms need USB charging ports. Toilet was not flushing properly. Free breakfast was adequate but not great. Adequate for a one night stay.

Great stay overall and I would stay here again. Downside is some guests gather close to entrances and smoke. Location is great and close to shopping and major highway.

Great location and even better price

Clean great location

Great location and breakfast was good.

Great value and good location

Clean well located near entertainment food shopping very comfortable

I arrive at the property and check in was smooth and easy. A $20 incidental charge was completely reasonable and there was no parking charge despot what Hotels.com suggested. The gentleman man at the front desk was friendly and completely helpful with my questions regarding the area, WiFi password, and whether there was a shuttle to the casino (the hotel did not have one but it appeared the casino itself did have one although I drove since it was less than a half of a lap around the mall parking lot). After checking in and walking into the room I noticed the room was essentially a studio apartment. The was a comfy bed, a desk, couch w/a meal table nearby, and the shower had hot water w/decent water pressure. The next morning I went downstairs at 10am to check out the breakfast buffet w/very low expectations. I was wrong! They had plenty of omelets remaining along w/a selection of pork & turkey sausage (which was huge for me since I am Arab and don’t eat pork). There was also plenty of French toast, bread & cereal options along w/fresh oatmeal and all the oatmeal add ons you could ask for. Now for my ONE complaint! When I firsr walked into my room there was definitely an odor. I can’t describe this odor other than it certainly was not pleasant. I was able to dispel this odor by turning on the AC & spraying the febreeze I take everywhere with me. After doing those two things I only notice the odor after leaving & returning to the room. Overall a 4.75 experience

Friendly staff at this hotel. It was so convenient to the mall. The room was comfortable. I would stay again.

Room smelled like Indian curry and the breakfast had limited options and was terrible.

The property did not have breakfast do to the cook not coming to work and was not even willing to make coffee for the the customers

Great location and breakfast was good.

The location was perfect and while the room itself was nicely designed, the shower was slippery and there should be a mat. The breakfast offered was poor in comparison to other hotels in this category so we were disappointed. The coffee although fresh was not hot, there was no fresh fruit, the OJ dispenser was broken and it was a pretty lackluster assortment of food.

Liked room layout, pull out bed was terrible, main bed uncomfortable, you could feel the springs in bed. Breakfast was lousy, usually short on items. Pool was nasty however we were able to use neighboring hotels pool. Last thing and this is my fault for not reading entire listing but to have to pay extra to park at hotel I already payed to stay at. Will not book again to many other hotels in area that are better

The good: We like Townplace because we can cook our own meals and have a suite with more than one room to spread out a bit. Staff was polite. Convenient location to shopping and restaurants. The sub-par: The room's kitchen was not equiped with things like dish detergent (which we were told was out of stock for the entire 20 days of our stay there), and the room did not have extra linens and pillows for the pull-out couch bed. Housekeeping did not service the rooms according to the schedule. We had to request several times for service and didn't actually get any until we were almost through our stay. The breakfast buffet was almost non-existent on some days. Felt like maybe management had just given up or something. Overall, I've stayed at much better Townplace Suites locations.

Food was terrible and very limited. Wanted an early wake up call, and it did not happen. No shuttle from airport or port. Shower curtain broken and no products in shower all empty.

We enjoyed our stay. It eas convenient for everything we needed to do this weekend. The front desk staff was very nice and the breakfast was great.

Hotel was very dated, very unkept, did not seem clean at all…pool was broken….breakfast was completely forgettable….staff was nice and helpful

BREAKFAST WASN'T GREAT AT ALL UNCOOKED POTATOES .