Is parking available at the property?

Nearby parking is available for GBP 30 per day, located approximately 328 feet away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Full breakfast is available for a fee of approximately GBP 19 for adults and GBP 14 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in is available for a fee of GBP 59, and late check-out is available for GBP 79, both subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements are not detailed. Guests should inquire directly for more information.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of London, within a 10-minute walk of Hyde Park and Kensington Gardens. It is 0.8 miles from Marble Arch and 1.3 miles from Oxford Street.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Hotel Indigo London Hyde Park Paddington

Average nightly price at Hotel Indigo London Hyde Park Paddington by IHG by month, last 12 months (USD)
Month	Average price
January	US$183
February	US$207
March	US$223
April	US$243
May	US$290
June	US$312
July	US$294
August	US$210
September	US$291
October	US$299
November	US$296
December	US$296

What guests think

Hotel Indigo London Hyde Park Paddington by IHG draws strong praise for its excellent Paddington location and friendly staff, but reviews frequently note compact rooms and occasional service lapses including overbooking, room misassignments, and maintenance or temperature issues.

Breakfast and the attached restaurant are often praised for taste and variety, though the space can feel crowded and orders are occasionally wrong. Cleanliness is usually good, but some reviews cite worn fittings, lingering odors, and bathrooms needing maintenance. It works well as a practical city base for short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An attached cafe/restaurant serves breakfast and meals and is generally well liked. Lounge space is minimal and reviews note no on-site bar.

Related guest reviews

10

Janis

14 Jan 2024

·

Stayed 1 night

We really enjoyed our stay at Hotel Indigo. It is very conveniently situated for Paddington Station and surrounded by many places to eat and drink. We particularly enjoyed the breakfast included in our offer.

6

robert

20 Sept 2024

·

Stayed 1 night

This is a convenient hotel to Paddington Station. Typical mid-tier hotel, with a very small lobby. Coffee shop/restaurant attached. No working or lounging space. It seems pretty pricey, I guess based on the location. I've stayed twice for the convenience and, meh, it's a hotel. Not much light in the rooms. Beds are comfortable and the AC works well, as that is sometimes in doubt in the UK.

8

Anne

25 Jan 2023

·

Stayed 3 nights

Hotel was really nice….just disappointed because we had an early start on the last day & asked if they could do up a breakfast box for us, seeing as we had prepaid breakfast…..the day manager told us that the night manager had to organise it & when we asked the night manager, he said that he couldn’t do it….so we got nothing….😒

10

Hans

15 Nov 2024

·

Stayed 4 nights

Perfect location and very friendly and accommodating. We loved it. Breakfast place connected to hotel. From English breakfast to continental. Great stay.

6

Dan

13 Feb 2023

·

Stayed 2 nights

Ive stayed at a number of Hotel Indigos and unfortunately i dont think this one is in keeping with the brand. The design felt half hearted, the rooms are absolutely tiny, and the air conditioning is really inappropriate and the rooms end up like a sweatbox. The restaurant is the Bella Italia next door, but its so cramped in there breakfast wasnt exactly relaxing. It was clean, and the staff were helpful, but they are let down by what the hotel offers.

10

Sharon

19 Dec 2023

·

Stayed 5 nights

This was an excellent location, so close to transportation and several different types of restaurants. The restaurant at the hotel deserves a round of applause. Their food was delicious and they always went out of their way to make sure you were satisfied. So accommodating and all so pleasant. Our hotel room was a twin and quite a fair size for a London hotel. Exactly like the picture on their website. Will definitely stay there again.

10

Laurie

29 Apr 2025

·

Stayed 2 nights

Location (5 min walk to Paddington station which means fast train to Heathrow and easy access to Tube) was great. Very small room but good, hot, modern shower. Great breakfast served in cute downstairs cafe. Walkable to Kensington Gardens. No bar at premises but at least 4 pubs just outside the door. Good dining options very close.

8

Margareth

16 Jan 2025

·

Stayed 2 nights

Excellent breakfast. Non existing lounge, I rather miss that. Room a bit tiny.

8

åke

19 Nov 2024

·

Stayed 2 nights

Small room. Good breakfast. Nice location.

8

Maria

3 Mar 2025

·

Stayed 2 nights

Staff was very pleasant and welcoming. Breakfast was well sorted and plenty. Rooms are small but well appointed and clean. Within walking distance to paddington station and tube with plenty of food options and shops in the immediate area. We dinned at hotel restaurant one evening and all parties were pleased with pasta options ordered and service.

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Cleanliness

Many guests find rooms and common areas clean, but others report worn fixtures, lingering smells, and bathrooms needing attention.

Related guest reviews

4

Izaskun

14 May 2024

·

Stayed 2 nights

I booked a room with outdoor space, in this case a patio; the patio came with many extras, such as cockroaches, wood lice, pigeon poo and the kitchens smoke extractor . The cockroaches eventually moved in, we had one in the toilet this morning

10

Heidi

18 Mar 2024

·

Stayed 1 night

Convenient to Paddington. Very clean. Nice hot shower with robe. Room is small but has everything you need. Staff were courteous and helpful

10

Claire

27 Feb 2024

·

Stayed 1 night

Impeccably clean rooms. All the amenities needed for business. Clean, comfortable & amazing water pressure in shower. -+ Amazingly nice and accommodating staff.

10

Kelly

23 Aug 2024

·

Stayed 2 nights

Great location just around the corner from Paddington station. The twin room I shared with my daughter was on the first floor with a view to the front of the building. It was a lovely clean room with plenty of space. The beds extremely comfortable. The hotel was clean and staff were warm/ welcoming and very professional. Would definitely stay here again

4

Scott

15 Jun 2025

·

Stayed 2 nights

We have stayed in many 4 Star properties and this is NOT a 4 Star property. The ONLY benefit to staying here is the proximity to Paddington station. We stayed in a standard king room- the bed is not an American King- more like a double. I question if it wasn’t actually a double room, but as we were too tired by the time we checked in, we lived with it. The room was dirty- there was dust everywhere- the shower door was stained with soap scum, the rugs felt gritty under bare feet, and it smelled bad- kind of a dank, musty smell. The decor displayed online was no where to be seen- the wallpaper was peeling off of the wall- end tables stained. The bed was horribly uncomfortable. The check in took a ridiculously long time- there were no bellmen or staff to help with luggage. I would say staying here is a half step up or equivocal to staying in a holiday inn. I expect cleanliness and elevated service- this was not it.

10

Geoff

31 Aug 2024

·

Stayed 5 nights

Very clean hotel with attached restaurant. Would stay there again

4

Mary

4 Jul 2023

·

Stayed 1 night

The room smelled of cigarette smoke although the room was supposedly a non-smoking room and the front desk claimed the hotel was a non-smoking hotel. The solution was to open the door to the balcony. The air-conditioning was not on, presumably because it was noisy. There was no room service menu in the room and when i went down and asked the front desk for one just before 9.30pm, they omitted to say that orders were not possible since the restaurant wasn't taking orders any longer. So when i returned 15-20 minutes later to the front desk - well before 10 pm - it was not possible to order food. The phone in the room was in operating. The bedroom was tiny, but the bathroom was ok however.

8

Ray

1 Jun 2025

·

Stayed 4 nights

A Nice Hotel in a Wonderful location just down the street from Paddington train station. It’s an upscale neighborhood with great Pubs & restaurants. Our room was small but clean and updated. The windows didn’t open and the bathroom shower was rather small but overall we had a comfortable stay at Hotel Indigo

8

Shelly

12 Nov 2025

·

Stayed 2 nights

Very tiny room but clean. No where to plug in a blowdryer where you could use a mirror.

6

Catherine

8 Feb 2024

·

Stayed 1 night

The decor was pleasant, the towels, robes and slippers were clean and soft. The room was cosy and the television hood. However the room was not spotless and very noisy. I didn’t sleep well as a result. The receptionist tried to charge me for my stay when I had prepaid and didn’t apologise. The porridge was inadequate, a cheap plastic pot. Considering the cost of a nights stay, I was very disappointed. I won’t be staying here again.

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Rooms

Rooms are generally compact and well equipped, with modern touches in some. Several reviews mention basement or windowless rooms, noise, and inconsistent AC or temperature; some bed sizes or allocations did not match bookings.

Related guest reviews

8

Charles

11 May 2024

·

Stayed 2 nights

Hotel was ok. We had electrical issues which were never resolved despite several requests. Clean and convenient to most places including train station to Heathrow. We were in a basement room which was not quiet at all. Not sure I would stay here again.

10

Lisa

23 Jun 2025

·

Stayed 1 night

Great little hotel, hidden away a stone's throw from Paddington. A nice little park opposite the hotel to sit in and 10 mins walk to Hyde Park. Great location, quiet yet close to amenities and tube/station. Nicely presented, modern hotel. Nice modern room, small but had everything you needed. Loved that they still had a kettle option as well as coffee machine and pods. A fridge in the room with free water cartons and glass bottle of milk - no plastic!

4

Ranyel

17 Jun 2025

·

Stayed 3 nights

Conveniently located close to London Paddington station. Rooms are clean but despite that, the property conditions seem to be going downhill. Most notable is the air conditioning seems to be hit and miss as the non-park facing rooms heat up like an oven during summer

6

Michael

7 Oct 2024

·

Stayed 1 night

Basic hotel with a tiny room. Good location for the station.

8

Erika

22 Aug 2024

·

Stayed 1 night

The hotel is in a great location, it is spic and span clean, the attached restaurant is AMAZINGLY TASTY!!! The staff was pleasant. That said, I would not go back, nor can I recommend it. Upon check in we were informed that we (two people, one of whom is 6'4" or 1.93 meters tall) had requested a twin bed, but they were going to give us a king bed. Now, I have an email confirming my selection of a king bed. I was charged for a king bed. What we got was a bed that measured (yes we double checked) 135cm x 190cm (roughly 4.5' x 6'). THAT is a European DOUBLE bed, NOT a king sized bed. When we commented on it we were told, correctly, that European bed sizes are smaller than USA's. Yes, we said, we know, but this bed did not meet the measurements of a European king- we checked those specifications before we booked the room. Our staff member, a lovely woman named Maty, told us with a straight face that this was THEIR definition of a king size. They had another king, an elite king, and that one was bigger. Look, the primary reason for a hotel is a safe, clean place to sleep. My boyfriend couldn't sleep. He was longer than the bed. If we need to pay for and book a bigger bed- no problem, but we need to know what we are getting. Don't tell me that I am getting a king, then slip me a double. And WHY would you say I requested a twin???

8

Melanie

18 Jun 2023

·

Stayed 2 nights

Fantastic location, but the rooms were definitely small and cramped. Other than that, had a comfortable stay

8

Ray

1 Jun 2025

·

Stayed 4 nights

A Nice Hotel in a Wonderful location just down the street from Paddington train station. It’s an upscale neighborhood with great Pubs & restaurants. Our room was small but clean and updated. The windows didn’t open and the bathroom shower was rather small but overall we had a comfortable stay at Hotel Indigo

4

Genevieve

27 Jan 2025

·

Stayed 1 night

Room was supposed to have a balcony, but the balcony was unusable and unsafe. Room was noisy, had a terrible sleep. Staff messed up my taxi request causing me to be late. Hotel was worn and unpleasant.

10

David

27 Aug 2024

·

Stayed 1 night

Great small hotel very close (a three minute walk) to Paddington station and Heathrow express. Surprisingly spacious room, very well appointed with modern furnishings, fittings and decor., Very clean and tidy, Painless check in and out with friendly staff. all in all, highly recommended. I will stay here again.

6

DELIA

14 May 2024

·

Stayed 4 nights

When we checked in, we were given a room on the fifth floor, which is actually their lower level (basement). I requested another room. The bathroom was small, with no place to hang towels. There was a towel warmer right next to the shower door, and we had to be careful when getting out, as it was constantly on and hot.

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Service

Staff are frequently praised as friendly and accommodating. However, recurring complaints include overbooking or moves to sister hotels, slow or unattended reception, room setup mistakes, and poor follow-up.

Related guest reviews

10

Adrian

19 May 2025

·

Stayed 6 nights

Great location for all the tourist sites staff are very accommodating

4

Shelby

23 Jun 2023

·

Stayed 2 nights

I booked two superior king rooms based in a review of the Hotel Indigo Paddington based on a review from The Points Guy. Upon check in we were informed that our rooms had a maintenance issue and we were escorted to the property’s sister hotel, Mercure, through a connecting hallway. Our rooms in the Mercure were standard king rooms and when I checked the rate and pictures through Expedia, far inferior to the rooms we had booked at Indigo. I mentioned this to staff in both hotels and they assured me the rooms were the same. I have photos of the inferior room and they are nearly identical to the standard room at the Mercure. I have reached out to hotel staff for a price correction and have yet to hear back. Based on this issue and depending on the resolution offered, I will likely contact The Points Guy to offer my tales of caution to other travelers. Buyer beware that this property may bait and switch you!

2

Irene

6 Nov 2023

·

Stayed 3 nights

We did an advanced full payment for a premium room for 4 nights. Due to flight delay, we arrived at 11:45pm. Reception staff said the room was under maintenance and that another room had been booked in a sister hotel. I then scrolled through past comments in Expedia and realised all customers were given the same excuse. I asked to speak to a manager for refund. They said there was no manager, and I had to call a reservation hotline the next morning to handle it myself. After an hour, they sent us to Ceasar hotel at 1am. Reception said Indigo didn't reserve a room for us, and they always sent last minute guests to them. At one time, Ceasar was full when the guests arrived, and they actually took up the mess by helping guests to find another hotel. Luckily, Expedia has a 24 hour live chat with real CS. The kind CS was Babbli. He's so empathetic that he offered to help with the refund so I could book another hotel. So be careful when you book the premium room. By the way, they sent customers to a standard room with a cheaper price too.

10

Christer

21 Oct 2025

·

Stayed 3 nights

I misunderstood the term "city view" when I ordered my room, and even though the mistake was on my part, Shah and Lessie in the reception upgraded my room free of charge and gave me free breakfast. The excellent service I recieved from these two is the main reason i will probably book my room at the Hotel Indigo the next time I travel to London.

2

Rob

10 Jul 2024

·

Stayed 2 nights

To say we were dissapointed, is an understatement! We arrived at the hotel at 8:30PM only to be told, we didn't have a room. It later transpired that there was a room but it wouldn't be available until 10pm. We went for dinner, returning to the hotel at 10:30pm only to be told that that there was in fact no room for us. We were then transferred to a neighbouring hotel to a room that was tiny and really wasn't suitable for two people sharing. I would like to know how to make a complaint.

10

Robert

20 Nov 2024

·

Stayed 3 nights

Senior Team Member Shah was extremely helpful and understanding.

10

Stuart

4 Feb 2024

·

Stayed 1 night

Smooth friendly check in - room available a little earlier than we expected . Good room - excellent shower and bathroom .

2

Richard

31 May 2025

·

Stayed 1 night

We turned up Hotel Indigo at 5pm after a long flight from the states. After being checked in for 10 minutes we asked if there was a problem. We were told that at this point they didn’t have a room for us and they were looking at getting us a room at the next hotel! After a 45 minute wait, we finally got a room in the Mercure. The room was so tiny, it was along a narrow corridor on the fifth floor. The room was so small that we could barely get our luggage in and the blind didn’t fit properly so at 4.30 am the sun was shining right onto the bed. Our nights sleep was awful. Not what we booked and not what we expected. We were not offered any compensation, a very different level of service from the service we received in America.

2

David

17 Sept 2023

·

Stayed 1 night

My check in time was confirmed as 1500 but my room was not ready until 1615, leaving me waiting around. I am entitled to a guaranteed late checkout as an IHG Gold Elite member but I was told by front desk staff this may not be possible. 3 times my room was entered the following morning starting at 8:15am by staff, twice without knocking. Manager stated he would look into my concerns and email me but almost a week later, no such email has been received. Unacceptable for a 499GBP/night hotel. Would absolutely not recommend.

10

Caroline

23 Nov 2024

·

Stayed 1 night

Wonderful staff especially Shah on the front desk 👍

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Location

Excellent for Paddington Station, Heathrow Express, and the Tube; walkable to Hyde Park and surrounded by restaurants and pubs. Some note the immediate area is busy.

Related guest reviews

10

Kyle

29 Sept 2024

·

Stayed 1 night

Great stay right off of Hyde park and the Paddington station

10

Jennifer

28 Aug 2025

·

Stayed 1 night

Short stay but loved the hotel. Completely surrounded by restaurants and vibrant neighborhood. Very convenient to rail travel. Breakfast was great.

8

Caroline

27 Mar 2023

·

Stayed 3 nights

We had a few small issues during the stay which were promptly dealt with. Room was smaller than expected but very comfortable. Bathroom was clean but starting to look a bit tired. Great location.

8

åke

19 Nov 2024

·

Stayed 2 nights

Small room. Good breakfast. Nice location.

10

Ambereen

6 Apr 2024

·

Stayed 2 nights

Nice rooms close to Paddington station but just far enough that you don’t get all the busy-ness.

10

Michael

17 Jul 2023

·

Stayed 3 nights

Location is convenient near Paddington Station but is also a busy commercial area.

8

Rick

10 Aug 2025

·

Stayed 1 night

Very close to Paddington Station - it’s a small, no frill boutique hotel. HOHO bus stop is conveniently located across the street. Several restaurants located within a block.

10

Daniel

18 Aug 2023

·

Very convenient with location near paddington station. Room was very quiet despite being in a busier location. Easy walk to Hyde park. Probably much better areas for shopping and restaurants in London but the ease of transportation made that not matter much.

8

Tamara

30 Jun 2025

·

Stayed 2 nights

The location was wonderful!

10

Gerald

27 Jul 2023

·

Stayed 2 nights

Perfect location. Great parks, pubs, and shopping nearby.

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Dining

Breakfast and the attached restaurant are often tasty with good variety. Occasional negatives include crowding or order errors.

Related guest reviews

10

Mai-Kim

17 Feb 2024

·

Stayed 1 night

Amazing stay, nice spacious room, great breakfast and welcoming and friendly staff. Would absolutely stay again.

10

Rafael

13 Feb 2025

·

Stayed 3 nights

Very nice hotel. Super friendly staff. Great breakfast. Rooms are a bit small.

10

Hans

15 Nov 2024

·

Stayed 4 nights

Perfect location and very friendly and accommodating. We loved it. Breakfast place connected to hotel. From English breakfast to continental. Great stay.

10

Alesha

17 Apr 2023

·

Stayed 3 nights

Liked the room. Although it was small, it was cozy. Bed was comfortable. Property is conveniently located next to underground tube and express transportation to airport. The breakfast area was crowded and small. Staff do not adequately explain breakfast hours/hours of operation for restaurant upon check-in.

10

Sharon

19 Dec 2023

·

Stayed 5 nights

This was an excellent location, so close to transportation and several different types of restaurants. The restaurant at the hotel deserves a round of applause. Their food was delicious and they always went out of their way to make sure you were satisfied. So accommodating and all so pleasant. Our hotel room was a twin and quite a fair size for a London hotel. Exactly like the picture on their website. Will definitely stay there again.

10

Jennifer

28 Aug 2025

·

Stayed 1 night

Short stay but loved the hotel. Completely surrounded by restaurants and vibrant neighborhood. Very convenient to rail travel. Breakfast was great.

10

Laurie

29 Apr 2025

·

Stayed 2 nights

Location (5 min walk to Paddington station which means fast train to Heathrow and easy access to Tube) was great. Very small room but good, hot, modern shower. Great breakfast served in cute downstairs cafe. Walkable to Kensington Gardens. No bar at premises but at least 4 pubs just outside the door. Good dining options very close.

10

Ellen

25 Jul 2025

·

Stayed 3 nights

The hotel is very close to Paddington Station which made day trips very easy. The staff were all delightful and went out of their way to help. The food in the adjoining restaurant was wonderful and there are many other options to eat nearby

8

Maria

3 Mar 2025

·

Stayed 2 nights

Staff was very pleasant and welcoming. Breakfast was well sorted and plenty. Rooms are small but well appointed and clean. Within walking distance to paddington station and tube with plenty of food options and shops in the immediate area. We dinned at hotel restaurant one evening and all parties were pleased with pasta options ordered and service.

10

Jacqueline

26 Feb 2025

·

Stayed 3 nights

Room was great. Good suze Staff super friendly and helpful throughout Breakfast was great with lots of choice and again with super friendly staff

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $169	2 $287	3 $369	4 $362	5 $291	6 $166	7 $306
8 $201	9 $255	10 $293	11 $353	12 $288	13 $267	14 $258
15 $163	16 $261	17 $321	18 $355	19 $336	20 $309	21 $321
22 $194	23 $271	24 $355	25 $346	26 $315	27 $325	28 $341
29 $193	30 $264

Hotel Indigo London Hyde Park Paddington by IHG

Prices for Hotel Indigo London Hyde Park Paddington by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Premium Room, 1 King Bed with Sofa Bed, Garden View

Premium Room, 1 Queen Bed, Patio

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed, Accessible

Premium Room, 2 Twin Beds

Premium Room

Standard Room, 1 Double Bed

Premium Room, 1 King Bed

Premium Room, Multiple Beds, Garden View

Premium Room, Multiple Beds

Guest reviews of Hotel Indigo London Hyde Park Paddington by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo London Hyde Park Paddington by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
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25	26	27	28	29 $213	30 $208	31 $225