Sunrise Diamond Beach Resort -Grand Select

This was our second stay at Sunrise Diamond Beach Resort. We returned because our first visit was a very positive experience, and we were genuinely looking forward to coming back. Unfortunately, this time the experience was quite mixed and overall disappointing. The most noticeable issue was that the service felt very much on autopilot. Staff were generally polite, but there was very little sense of personal attention or engagement with guests. It often felt as if routines were being followed without really seeing the people they were serving. Already upon arrival we experienced a problem. Right outside our room there was an overflowing service disposal box that normally should be emptied regularly. It remained there for more than 24 hours and attracted birds and insects, which is not exactly the welcome you expect at a resort of this level. Our swim up pool also had issues. When we arrived there was a used condom and other debris in the water, which clearly had not been removed during the pool cleaning. In addition, pool chemicals were added during daytime hours without any clear indication that the pool should not be used afterwards, which raised some safety concerns. The noise level around activities was also surprisingly high compared with the number of participants. Often there were very few guests attending the dance or gym activities, yet the music volume was extremely loud. The same applied during breakfast and late evening hours, which made it difficult to relax.

Amazing hotel. Great food drink and service

At 56 years of age and very well travelled, I can honestly say I have never experienced this level of service anywhere I’ve stayed. The hotel is immaculate, spacious and exceptionally well maintained, and everything feels calm, organised and effortless. We stayed for 10 days in January in a swim-up room, and the pool was beautifully heated and very warm, which made a huge difference at that time of year. The adults-only pool was also heated, and there were always plenty of people using the main pool too, so we assume that was heated as well. The staff throughout the hotel are outstanding — genuinely friendly, attentive and always willing to help. Nothing is ever too much trouble, and the level of service is consistent everywhere. The food is excellent, with a fantastic choice of à la carte restaurants including Mongolian, Italian, Indian and Egyptian, and you can dine in them as many times as you like during your stay, which we haven’t experienced in Egypt before. You can snorkel straight off the jetty, and there’s also a sandy beach with a shallow area that’s ideal for paddling. The hotel grounds are beautiful and easy to walk around, and everything is kept spotlessly clean. This hotel is honestly faultless and without doubt one of the best we’ve ever stayed in. We wouldn’t hesitate to return.

I stayed all-inclusive and couldn't find a single thing to fault!

Beautiful property, lovely views. Staff are super friendly and helpful. Very generous all inclusive. Was a bit painful leaving. They really pamper you.